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InterContinental Kuala Lumpur, an IHG Hotel

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165 Jalan Ampang, Kuala Lumpur 50450 Malaysia
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Traveller (2653)
360
Panoramas (16)
Room & Suite (938)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#20 of 756 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
Travellers' Choice
InterContinental Kuala Lumpur is steps away from the iconic Petronas Twin Towers, the city's Convention Centre, and a short walk to shopping and entertainment venues. The luxury five-star hotel offers 473 spacious and stylish rooms, while eight meeting rooms and two magnificent pillarless ballrooms with multi-functional capabilities are perfect for Weddings and Meetings. Dine in style in award-winning Tatsu Japanese Cuisine, Tao Chinese Cuisine, Serena Brasserie, and OneSixFive Lounge.
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Property amenities
Valet parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Airport transportation
Business Centre with Internet Access
Conference facilities
Wifi
Adult pool
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Happy hour
Kid-friendly buffet
Kids' meals
Shuttle bus service
Car hire
Taxi service
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Desk
Housekeeping
Room service
Safe
Coffee / tea maker
Flatscreen TV
Bidet
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Electric kettle
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Family
Languages Spoken
English, Chinese, Malay

Location

Full view
100Great for walkers
Grade: 100 out of 100
152Restaurantswithin 0.5 km
25Attractionswithin 0.5 km
3807Reviews64Q+A100Room tips
Traveller rating
  • 2,289
  • 1,101
  • 272
  • 79
  • 66
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Most Recent
mikeyk64 wrote a review 25 Nov
Sunderland, United Kingdom206 contributions150 helpful votes
Very comfortable hotel, Check in swift, were booked via my wife's points and platinum elite status provided upgrade to a super King room. the room was spacious and the bed massive, although the bed a little firm for our preference. We did enquire purchasing Club room access but the piece quoted was excessive to provide any value for money and just not worth it. We ate breakfast each day but initially was not clear if this was inclusive for our entire 5 nights or not, could of been informed better. The breakfasts themselves were good catering for a wide choice of cultures and enjoyed trying food I may not normally have had. The restaurant was bit too big for us, and had a canteen vibe at times, rather than intimate. Special mention to Raaja, one of the managers there, despite how busy he was made time to make us one of his 'local coffees', and if free showing us tour table. We did look at the pool area, but did not think it as a place to relax, although well laid out was too noisy, with the background sound of neighbouring buildings A/C coolers overwhelming. We often visit KL and have stayed at many of the local hotels, this is one of the better ones and will certainly look at it when booking next time.
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Date of stay: November 2022
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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rajasekhri wrote a review 17 Nov
Mumbai, India157 contributions47 helpful votes
We stayed here 3 nights. The stay was comfortable as rooms are big and breakfast is also good. But the hotel lacks the warmth , courteous staff and aesthetics. The lobby has no character and same is the case with everything else in the hotel be it rooms corridors or the pool area. This huge 400+ rooms hotel does not have steam sauna or jacuzzi. I was very disappointed. The checkin by Chelle was horrible. She told me I have booked a smoking room and that I have not paid the room charge for 3 nights. This she said looking at the screen while giggling and talking to her colleague at the same time. She was wrong for both and she apologized. One day our room was not cleaned till 6pm in the evening when we came back we called the housekeeping guys. They sent the trolley. The The staff apologized to me that he could not clean the room early as he was “jumping floors“. Which means this poor guy was sent up and down the 25/30 floors to clean rooms in a disorderly disorganized manner. This shows poor management. On the whole, the hotel seems to be in a downward spiral and top management is not fully focused on improving the guest comfort. Hospitality is a tough business which needs serious work which is lacking here. It is running well as it has economies of scale and competitive rates. But be warned several new hotels are coming up in the vicinity. Soon you will be left out if you don’t improve. Among the staff Mr Raaja at the restaurant stands out as very pleasant and attentive person who is extremely good at his work.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from InterContinental Kuala Lumpur, Marketing at InterContinental Kuala Lumpur, an IHG Hotel
Responded 5 days ago
Dear rajasekhri, Thank you for bringing this to our attention. Allow me to commence with an extension of my sincere apology for not meeting your expectation on this occasion. Your feedback presents clear opportunities for our continued improvement. I will ensure the issues are carefully addressed to deliver better stay experiences for our esteemed guests. We greatly value your feedback, and I sincerely look forward to welcoming you back with us again for a more refreshing experience. Best Regards, Meera Raj General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Namir A wrote a review 14 Nov
Erbil, Iraq40 contributions31 helpful votes
I advice you to book in this hotel. Its location was perfect, and you can hire 'grab' taxi and go everywhere with a reasonable price. Room size was big. It was very comfortable, and everything was perfect. ALL THE STAFF were FRIENDLY AND HELPFUL. The breakfast was perfect as it contains varieties of food.
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Date of stay: November 2022
Rooms
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from InterContinental Kuala Lumpur, Marketing at InterContinental Kuala Lumpur, an IHG Hotel
Responded 1 week ago
Dear Namir A, Thank you for taking the time to share a review. It has been our pleasure to make your stay very comfortable, and I am delighted to know that you have thoroughly enjoyed your vacation. My team and I look forward to welcoming you back with us again for many more excellent stays. Best Regards, Meera Raj General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bharat62 wrote a review 12 Nov
59 contributions42 helpful votes
This is in a great location only 15 mins walk to Petronas Towers and lots of malls and restaurants. Within easy reach to main attractions by taxi. The rooms were spacious and clean. Breakfast was extensive and varied. Very efficient and friendly service. All staff were very good. To name a few, Izzat front desk, Eqbal & Jawad in restaurant and Lalitha cleaner. The only thing I would criticise is lack of staff on front desk.
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Date of stay: November 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from InterContinental Kuala Lumpur, Marketing at InterContinental Kuala Lumpur, an IHG Hotel
Responded 2 weeks ago
Dear Bharat62, Thank you for taking the time to share your stay experience. My sincerest apologies for the obvious shortfall at the front desk. We take your valuable comments most positively and assure you of our commitment to improving further. On a brighter note, I am glad to receive your compliments on our room, breakfast, and services. Also, thank you for mentioning our staff, and they will be delighted you have recognized their hard work. We greatly value your feedback and look forward to your next visit to InterContinental Kuala Lumpur. Best Regards, Meera Raj General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
DexN08 wrote a review 12 Nov
Hanoi, Vietnam2 contributions1 helpful vote
Reception recognised my elite status and accorded me a room upgrade, which was pleasant. Hotel is within walking distance to Suria KLCC and a short ride to Bukit Bintang. Rooms are dated but kept clean. Doorman, like many mentioned in these reviews, is missing in action. Perhaps the hotel should look into raising the wage of the doorman to increase the level of service that is provided. Breakfast was ok but coffee easily one of the worst I had. The Chinese restaurant, Tao, is quite decent and should be given a try for guests wanting to have Chinese food without travelling too far.
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Date of stay: November 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from InterContinental Kuala Lumpur, Marketing at InterContinental Kuala Lumpur, an IHG Hotel
Responded 2 weeks ago
Dear DexN08, Thank you for this honest review. At InterContinental Kuala Lumpur, we strive to give our guests the best experience possible, and I am sorry that we did not meet your expectations. Rest assured that we take your feedback seriously, and I have shared your comments with my team for further improvement. I sincerely look forward to an opportunity to welcome you back with us again for a more refreshing experience. Best Regards, Meera Raj General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dyah K wrote a review 9 Nov
4 contributions
one of your receptionist last night at 8/11/2022 around 8 pm is very rude and had no manners. he approached me and my friend while we were taking pictures at the lobby stairs scolding us and said “control your mouth” .. we knew that we were chatty. but as hotelier he need to know how to speak politely to us as his customer .. i dont know how you train your frontliner..but they are your hotel image. as a big chain hotel i know this is not how the way you serve your guest. even my friend already ask for him to come to us, but he didn’t come and apologise to us till we left. thanks to make our night unforgettable.
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Date of stay: November 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from InterContinental Kuala Lumpur, Marketing at InterContinental Kuala Lumpur, an IHG Hotel
Responded 2 weeks ago
Dear Dyah Kartika, It is regretful to hear that our team could not deliver a positive experience for you. Please accept my sincerest apologies for this unfortunate occasion. I have checked and understand this incident; my team advised lowering the voice because we received complaints from other guests. Our priority is to keep the guests as comfortable as possible, and I am truly sorry for the discomfort caused by how my team delivered the message to you. Rest assured, we will conduct retraining on communication skills to enhance the guest experience. I sincerely look forward to an opportunity to welcome you back with us again for a more refreshing experience. Best Regards, Alvin Chua Rooms Division Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Abdulrahman F wrote a review 9 Nov
2 contributions
I love the food to much and room is huge clean all stop in breakfast buffet are very nice and a awesome service I highly recommend specially to ale ,Christian and eqbal good job also for all the staff in Serena regards to there manager mr annur.
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from InterContinental Kuala Lumpur, Marketing at InterContinental Kuala Lumpur, an IHG Hotel
Responded 2 weeks ago
Dear Abdulrahman F, Thank you for sharing an excellent review of our hotel. It is always encouraging for our team to receive such lovely feedback from our guests. We look forward to welcoming you back to the InterContinental Hotel soon. Best Regards, Meera Raj General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
INNE A wrote a review 8 Nov
Singapore, Singapore1 contribution
We've stayed 3D2N (6-8 Nov) at this IHG hotel for our family short getaway trip in KL.We have greeted by one of a friendly frontdesk (a bubbly and kind chinese gentleman)and he was meticulously assisted me in the check-in processes and even offered me to be placed at the highfloor room which is not on my top priority when I booked the room,this is so heartening but unfortunately I've forgotten to notice his name :'( His service level is highly commendable.The room was spacious with a great view of skyscrapers surrounding our window,the bathroom setting was awesome with high level of cleanliness and hygiene,the towels were crisp and white,water pressure was excellent but adding an attached hose sprayer bidet would be much appreciated. The total turn-offs were the breakfast at the banquet/buffet hall and their service staffs/crews attitude that treated guests so obviously different.They extremely biased and give their best more to those western guests and man in suits compared to casual guests like us.We felt unvaluable thus ruined our appetite during our 1st day breakfast at the restaurant/banquet hall.This leads us to forgo our entitled breakfast on the 2nd day of our stay.Another turn-offs were a doorman who are so obvious that they only displayed a superficial smiles and halfheartedly did their job when they saw us compared to those western guests and man in a business suits.All this uneventful situations were not on par with the reputation of an IHG Hotel.
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Date of stay: November 2022Trip type: Travelled with family
Room Tip: This hotel perhaps more suitable for business travellers not so ideal for leisure/family trip.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from InterContinental Kuala Lumpur, Marketing at InterContinental Kuala Lumpur, an IHG Hotel
Responded 2 weeks ago
Dear INNE A, I am incredibly disappointed about your underwhelming stay experience and the missed opportunities we had in delivering to your expectations on this visit. I agree that this was unacceptable, and I can assure you that this is not a true reflection of our property. Your feedback presents clear opportunities for our continuous improvement, and I will address the issues carefully to ensure our team provides more refreshing experiences for our esteemed guests. We sincerely hope you will allow us another opportunity to welcome and delight you again at InterContinental Kuala Lumpur. Best Regards, Meera Raj General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
IngvildMo wrote a review 6 Nov
Oslo, Norway35 contributions8 helpful votes
Lovely hotel. Awesome location, great amenities and the best club lounge. The hotel is a bit dated with its carpet floors, be aware that some rooms are for smoking (I’m a non smoker), so it can be good or bad based on your preference. We first got a room that had the smell of cigarettes, but we got a new room as soon as we asked for one. Amazing service. The best thing for us, was opting in for Club Room Access. Harry at the Club Lounge is one of the kindest and most helpful people I’ve ever met. He has tips for places to see and things to do, and he made us feel the most welcome. Five stars indeed.
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from InterContinental Kuala Lumpur, Marketing at InterContinental Kuala Lumpur, an IHG Hotel
Responded 3 weeks ago
Dear IngvildMo, Thank you for taking the time to share this feedback. We have smoking and non-smoking floors; guests can contact us before arrival, and we will make the necessary arrangements based on preferences. I am delighted to learn of your wonderful experience at Club InterContinental and the most dedicated hospitality extended by Harry. I will be most pleased to share this recognition with Harry, and he will be delighted to know that you have recognized his hard work. We greatly value your feedback and look forward to your next visit to InterContinental Kuala Lumpur! Best Regards, Meera Raj General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Michelle G wrote a review 5 Nov
1 contribution2 helpful votes
first impression, old big hotel, slightly refurbished but like all other reviews have mentioned, old phone and decor. was not happy that hotel does not allow breast milk to be kept in the hotel freezer. not breast feeding friendly for travelling moms. this is the one of the main reason for the poor review. have stayed at many other 5 star hotels in KL and they allowed to freeze breast milk, this is the first time this hotel is unable to accommodate this. really disappointed. based on this i will not return. and do not recommend unless you are paying for club member benefits. after reading all other reviews it seems those who enjoy this hotel solely because they are club members. i did not enjoy my stay. got a connecting room and it was noisy due to next door occupants. not sound proof. perhaps safer to check if you got a connecting room upon check in. food is just average. nothing impressive about this hotel. suggest to check other hotels.
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Date of stay: November 2022
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from InterContinental Kuala Lumpur, Marketing at InterContinental Kuala Lumpur, an IHG Hotel
Responded 2 weeks ago
Dear Michelle G, It is disappointing to read of your unpleasant experience that you would not recommend us. Allow me to commence with an extension of my sincere apology for not meeting your expectation on this occasion. Your feedback is important to us, and we would like to be in touch with you to learn more about the unfortunate situation. This may be a big ask, but if you could kindly provide us your contact details, or email me at abel.nang@ihg.com on what happened so that we can address the issue, that would be very much appreciated. I thank you in advance for allowing us the opportunity to make things right. I look forward to hearing from you. Best Regards, Abel Nelson Nang Director of Marketing & Communications
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$96 - US$124 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental kuala lumpur hotel kuala lumpur, kuala lumpur nikko hotel, nikko kuala lumpur
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
473
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INTERCONTINENTAL KUALA LUMPUR, AN IHG HOTEL: UPDATED 2022 Reviews, Price Comparison and 3,117 Photos - Tripadvisor

Frequently Asked Questions about InterContinental Kuala Lumpur, an IHG Hotel
Which popular attractions are close to InterContinental Kuala Lumpur, an IHG Hotel?
Nearby attractions include Hauntu (0.3 km), Masjid As-Syakirin (0.3 km), and Kun Yam Thong Temple (0.3 km).
What are some of the property amenities at InterContinental Kuala Lumpur, an IHG Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at InterContinental Kuala Lumpur, an IHG Hotel?
Top room amenities include a minibar, a flat screen TV, and a bidet.
What food & drink options are available at InterContinental Kuala Lumpur, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at InterContinental Kuala Lumpur, an IHG Hotel?
Yes, a parking garage, secured parking, and valet parking are available to guests.
What are some restaurants close to InterContinental Kuala Lumpur, an IHG Hotel?
Conveniently located restaurants include Fuego at Troika Sky Dining, Makan Kitchen, and Sushi Hibiki.
Are there opportunities to exercise at InterContinental Kuala Lumpur, an IHG Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does InterContinental Kuala Lumpur, an IHG Hotel have an airport shuttle?
Yes, InterContinental Kuala Lumpur, an IHG Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does InterContinental Kuala Lumpur, an IHG Hotel have airport transportation?
Yes, InterContinental Kuala Lumpur, an IHG Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at InterContinental Kuala Lumpur, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does InterContinental Kuala Lumpur, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.