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Sheraton Imperial Kuala Lumpur Hotel

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About

#54 of 501 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
Travellers' Choice
Nestled in the city center and just steps away from the city monorail and LRT lines, Sheraton Imperial Kuala Lumpur Hotel offers seamless access to Kuala Lumpur's main attractions making it just minutes away from the city's best shopping and dining venues. For your stay, explore our Sheraton Club Suite which offers panoramic vistas of the city skyline and extra in-stay benefits with great value. Dine in our award-winning Celestial Court restaurant for an authentic Chinese dining experience or a romantic dinner at a free-standing trattoria styled after a rustic country home, Villa Danieli.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Car hire
Business Centre with Internet Access
Conference facilities
Paid private parking on-site
Wifi
Outdoor pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Happy hour
Banquet room
Meeting rooms
Spa
Facial treatments
Manicure
Massage
Pedicure
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Gift shop
Shared lounge / TV area
Sun loungers / beach chairs
Sun umbrellas
Doorperson
24-hour front desk
Express check-in / check-out
Laundry service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bidet
Interconnected rooms available
Room service
Safe
Seating area
Sofa
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
Radio
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Classic
City View
Languages Spoken
Chinese, Indonesian, Malay
Hotel links
Special Offer:Earn 1,000 Bonus Points & 1 Bonus Elite Night Credit Each Night.

Location

Jalan Sultan Ismail, Kuala Lumpur 50250 Malaysia
Sheraton Imperial Kuala Lumpur Hotel
526Reviews9Q+A82Room tips
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Vijay B wrote a review 10 Apr
1 contribution
Anwar from your concierge has to be given a special mention for his exemplary level of hospitality and professionalism 👍🏽 The staff in the lounge did try their best to make the wait before the check in comfortable! I am going back next week and hoping things get only better.
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Date of stay: April 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Isadora R wrote a review 2 Apr
Ipoh, Malaysia45 contributions26 helpful votes
Front office staff check in & gave invalid room cards twice barring me from even using the lift. After change for 3rd I got into my room then wish to call for room service after a tiring trip but discovered room and bathroom telephone was not working. So no room service. I went to the front desk requesting for change of room but since there was long queue with only 1 counter is open. I left my room card with the front desk staff Roel requesting for change of room, transfer my luggage (repacked) to new room while I walk out for food. I returned 2 hours after a heavy rain stopped. New shift took over. Staff Faris seem no idea about the change of room and had ask for my verification, room confirmation all over again. No instruction was given to him re my change of room & took him sometime to go to back office to confirm. I was told room has changed but not sure where my luggage is. I begin to worry. Roel came out from the back office to explain the scenerio. After 15 mins they still could not confirm where my luggage were. Too exhausted to negotiate with a bunch of incapable staffs who has no discretion and non efficient and utterly no communication among each other. I went up to my new room and discover my luggage have already been sent to the room. I'm shocked this happen in a 5 * hotel like Sheraton and now Marriott group. I was too exhausted for dinner. There is no difference whether you are Club Marriott member and Marriot Bonvoy member, at least not obvious to me. Took me 2 days to recover from my stress
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Date of stay: March 2024
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
Room Tip: No attraction nor eatery outlet within 10 mins walk. Shopping mall opposite only has extensive...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jing En Ng, Marketing at Sheraton Imperial Kuala Lumpur Hotel
Responded 6 days ago
Hi Isadora, We extend our sincerest apologies for the series of inconveniences you encountered during your recent stay at our hotel. It deeply concerns us to learn about the issues with your room cards, the malfunctioning telephone, and the confusion surrounding the room change process. Please rest assured that we take your feedback seriously, and we are actively addressing these matters with our front office and back-office teams to prevent similar occurrences in the future. We understand the frustration and disappointment these incidents may have caused and want to assure you that your comfort and satisfaction are of utmost importance to us. Your feedback is invaluable to us as we continuously strive to improve our services and ensure that every guest has a seamless and enjoyable experience with us. We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back in the future to provide you with the exceptional stay you deserve.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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applesugus92 wrote a review Mar 2024
Kuala Lumpur, Malaysia2 contributions
Tajuk Ramadan Buffet I always been to the dinner buffet at Sheraton KL and i love their Tomahawk buffet previously. Everything was great. But unfortunately this ramadan buffet really bad. Some of food was salty and dry around 8pm. No dessert as bubur manis or ABC. Normally Ramadan Buffet should have this. The food choice was less compared to Le Meridien & Westin Kl. I know the team trying to give the best service, I just pity for the Manager on duty and staff on the floor running like chicken to fulfill the customer needed. Management has to figure out and solve this matter. Paying for the buffet Rm228 was not cheap. Their should put more staff to take care every customer. My expectation was high on service and food because Sheraton under Marriott hotels. Last, i dont know what function of live band.? Are they syok sendiri or what.? None of us are enjoying this. Hope the management do something for better buffet and service. I am not demanding anything. I just express my frustration for the buffet this time. Hope Sheraton Kl consider this.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jing En Ng, Marketing at Sheraton Imperial Kuala Lumpur Hotel
Responded 6 days ago
Hi Nur S, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your recent visit to our Ramadan buffet. It seems there may have been a misunderstanding regarding the availability of desserts like ABC, as they were indeed provided in the corner. We are committed to enhancing our food offerings, service, and live entertainment to ensure a more enjoyable experience for our guests. We appreciate your patronage and hope to welcome you back soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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yellowshaun wrote a review Mar 2024
Singapore, Singapore743 contributions126 helpful votes
We stayed here for 4D3N from 24-28 Nov. Our platinum elite status didnt help in securing a room upgrade as the hotel was experiencing high occupancy; probably due to a conference happening at that time. The staff were indeed stretched - there were snaking queues to check in at the lobby, and the staff stationed at the lounge often had to go help out with kitchen or service. Where the hotel excelled is the food quality. The spread at breakfast is great, and probably has the second-best breakfast buffet in KL (behind Le Meridien's Latest Recipe). The food at the lounge was similarly outstanding - I remember the pasta being cleared multiple times and being refilled. The location is a double-edged sword. The Quill City Mall opposite has minimal shops where you can grab a bite or buy some groceries, but the upper levels are largely untenanted. You'd still get stuck in the rush hour traffic jams along Sultan Ismail so the monorail station next door would be your best bet. The nearest big mall would be SOGO KL (5 mins car ride); the other big malls are a 10 min car ride away in clear traffic - Pavilion, KLCC/Avenue K, Sunway Putra, Lalaport, Bejaya Times Square. Now the things of concern to highlight. Some time back, tripadvisior told me that the hotel had undergone a supposed extensive renovation, but that seems to be a misnomer. Much of the hotel facilities and room are more or the less the same as per our visit prior to covid. The most noticeable difference would be the new feature wall behind the TV - but the toilets and marble countertops in the room and bathroom remain. In fact, in the first room we were assigned, many metal fittings in the bathroom were well-rusted. The bidet hose, bathtub drain stopper, metal rings of the bathtub taps were all rusty. Our request for a room change took a day or two, and unfortunately, we were shocked to find that it was saturated with cigarette smoke despite being on a non-smoking floor. We gave up trying to ask for another room as we didnt want to pack and unpack all our belongings again. The air freshener they provided simply masked the odour, i was expecting an industrial-grade air purifier to be used! Another little thing we noticed was that this was the first time there wasnt a welcome snack in all our stays with Marriott hotels. Not that we insisted it's a must-have, but it's common to get some biscuits or chocolate that the children would look forward on the first day. I'm unsure if I'd like to come back again in spite of the amazing food quality here. No form of service recovery was conveyed when I reflected the issues with the room. Staff in their sister hotels in the marriott group have given us tiny tokens of apology for matters less serious than what we had experienced here - bottles of beer, small desserts etc.). I cant remember if an apology was even offered. The service level provided would probably be described as unfortunately underwhelming. A real renovation is unlikely to happen anytime and the facilities would continue to show their age. The sad sight of the abandoned Italian restaurant next to the pool perhaps could be improved by covering the windows with opaque sticker film.
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Date of stay: November 2023
Value
Location
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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erynnectt wrote a review Feb 2024
Cambridge, United Kingdom2 contributions3 helpful votes
This is the worst hotel stay I’ve experienced with Marriott and this is coming from someone whom have been a loyal customer and member of Marriott for over 10 years. First, the two room keys received after check in were not working. I called twice from level 28 requesting new keys to be sent up but no one came after waiting for a long time. I had to lug the luggage back down to the lobby to get new keys in the end but the keys couldn’t open the room again (!!) and had to go back down again and get a new room. It was late and when I finally settled into the room, it was already 2am. The worst thing during the whole ordeal was the receptionist who attended to me was not apologetic at all. Next come the worst room service I’ve ever experienced. I ordered a glass of Chardonnay (and food) but the person who took the order on the phone had no idea what it was even though there was only one Chardonnay on the menu. In the end, I was sent a glass of red wine. Worse, I was told I could not charge the room service to the room and I had to pay on the spot. This is really the first time ever I’ve experienced such a ridiculous room service. Honestly, it’s an understatement to say that I’m extremely disappointed with the service I’ve experienced during this stay. Definitely will not recommend to anyone and not come back again.
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Date of stay: February 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jing En Ng, Marketing at Sheraton Imperial Kuala Lumpur Hotel
Responded 20 Feb 2024
Dear guest, We sincerely apologize for the challenges you faced during your recent stay with us. We regret the inconvenience with the room keys and the room service mishap. Your feedback is important, and we are addressing these issues to prevent recurrence. We apologize for falling short of your expectations and would appreciate the opportunity to discuss and make amends. Please contact our Loyalty Manager at roel.kindasan@sheraton.com. Thank you for your loyalty, and we hope to welcome you back to showcase the high standard of service we aim to provide.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Cherish_Travel wrote a review Feb 2024
Portland, Oregon179 contributions181 helpful votes
The food, location, amenities were superb. Breakfast and lunch buffets do not disappoint. The staff is gentle, professional, and quick to address any concerns. The hotel is gorgeous - uniquely glamorous design with elegant finishes. Conference support first rate.
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Date of stay: November 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jing En Ng, Marketing at Sheraton Imperial Kuala Lumpur Hotel
Responded 20 Feb 2024
Dear guest, Thank you for the glowing review! We're thrilled you enjoyed the excellent business conference, superb food, and glamorous hotel design. Your compliments on our staff's professionalism and quick service mean a lot. We look forward to welcoming you back for future events.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Gail M wrote a review Feb 2024
Chesterfield, United Kingdom62 contributions36 helpful votes
Really nice hotel well located in Kuala Lumpur- easy walk to the Petronis towers, KL tower and shopping malls. We had a lovely room on the 33rd floor (may have been upgraded as a titanium member), with access to the club lounge on the 38th floor. The lounge is really nice and serves some nice food, salad and drinks from 5:30 - 7:30pm. Also does afternoon tea/snacks and soft drinks/tea/coffee in afternoon (we never tried this). No breakfast provision. The staff in the lounge were all lovely but Liane deserves a special mention- so hardworking but always the brightest smile and remembers your name, who you are and just shows a special interest in people - and absolutely loves her job she says! Nice outdoor swimming pool which was a very welcome relief after a hot day in the city. A little tired looking, as were the sun loungers, but perfectly adequate and pleasant. We had breakfast provided (again due to titanium status) - there was a huge array of food - Malaysian, Indian, Chinese, western as well as freshly made juice to order and lovely fruit. Our room was clean with a great shower and bathtub, comfortable bed - pillows not the best but I could have asked for another. Plenty of water provided and nice fruit bowl every other day on our 4 night stay. All in all a really enjoyable stay in a city we had never visited before but found colourful, interesting and diverse.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: High floor is lovely.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jing En Ng, Marketing at Sheraton Imperial Kuala Lumpur Hotel
Responded 20 Feb 2024
Dear guest, Thank you for sharing your positive experience! We're thrilled you enjoyed your 4-night stay at our hotel in Kuala Lumpur. It's great to hear about your lovely room, access to the club lounge, and the outstanding service from Liane and the staff. We appreciate your feedback on the amenities, and we look forward to welcoming you back for another enjoyable stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Brett W wrote a review Feb 2024
10 contributions5 helpful votes
I've stayed at this hotel for the past few years when in KL and all of the amenities and people are very good. The restaurant/buffet has a wide variety of food, and the rooms are generally pretty spacious (depending on the type), but the finishes are a little bit dated. On this particular stay, the standout for me was the Concierge Anwar. He was able to track down and accommodate what was probably one of the oddest requests I've ever made of a hotel, but was very helpful in getting what I needed before heading out of town. Many thanks to him and the Sheraton staff, who are always a pleasure.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Julie A wrote a review Feb 2024
Cambridge, United Kingdom361 contributions137 helpful votes
Leaving here tomorrow after a 3 night stay. Wow we were impressed with everything. Our room was big and spotless with city views on the 35th floor. We had access to the club lounge which was amazing. Delicious food and complimentary drinks. So comfy there with great views. The staff were so welcoming and friendly. Breakfast was good with a large choice for all nationalities. Again lovely staff and the man at the bar who made our cocktails also. They can't do enough for you. Pool area was nice and clean with comfy beds and towels we enjoyed our time there. Nice how they welcome you at the entrance very polite. If we stayed in Kuala Lumpur again we would stay here. We recommend. Thank you everyone.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Callie wrote a review Jan 2024
14 contributions4 helpful votes
The Sheraton Imperial Kuala Lumpur is truly exceptional! The staff is extremely courteous, going above and beyond in service, with a fantastic concierge who even arranged a magical trip to see fireflies. Cleanliness is not compromised here, luxury is present in every corner and the rooms offer absolutely amazing city views. The hotel's remarkable performance indeed reflects the highest standards in hospitality. A world-class stay I would highly recommend!
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Jing En Ng, Marketing at Sheraton Imperial Kuala Lumpur Hotel
Responded 20 Feb 2024
Dear Callielou, Thank you for your wonderful review! We're delighted you had an exceptional stay at Sheraton Imperial Kuala Lumpur Hotel. Your praise for our courteous staff, exceptional service, and the magical firefly trip arranged by our concierge is truly appreciated. We're thrilled you enjoyed the cleanliness, luxury, and amazing city views. Your recommendation means a lot, and we look forward to welcoming you back for another world-class stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
RM 439 - RM 553 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton kuala lumpur, kuala lumpur sheraton, sheraton imperial kuala lumpur
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
398
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SHERATON IMPERIAL KUALA LUMPUR HOTEL: UPDATED 2024 Reviews, Price Comparison and 1,063 Photos - Tripadvisor

Frequently Asked Questions about Sheraton Imperial Kuala Lumpur Hotel
Which popular attractions are close to Sheraton Imperial Kuala Lumpur Hotel?
Nearby attractions include Jalan Tuanku Abdul Rahman (0.4 km), Kuala Lumpur Pub Crawl (0.2 km), and LuLu Hypermarket (0.4 km).
What are some of the property amenities at Sheraton Imperial Kuala Lumpur Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Sheraton Imperial Kuala Lumpur Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton Imperial Kuala Lumpur Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Imperial Kuala Lumpur Hotel?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to Sheraton Imperial Kuala Lumpur Hotel?
Conveniently located restaurants include 2OX Two Ox, RSMY, and Yut Kee.
Are there opportunities to exercise at Sheraton Imperial Kuala Lumpur Hotel?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Is Sheraton Imperial Kuala Lumpur Hotel located near the city centre?
Yes, it is 0.4 km away from the centre of Kuala Lumpur.
Does Sheraton Imperial Kuala Lumpur Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Imperial Kuala Lumpur Hotel?
The staff speaks multiple languages, including Chinese, Indonesian, and Malay.
Are there any historical sites close to Sheraton Imperial Kuala Lumpur Hotel?
Many travellers enjoy visiting Kuala Lumpur City Gallery (1.4 km), Rumah Penghulu Abu Seman (2.0 km), and Istana Negara (3.2 km).