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The Westin Kuala Lumpur

2,674 reviews
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Traveller (1410)
Room & Suite (741)
Dining (204)
Overview
  • Excellent53%
  • Very good32%
  • Average10%
  • Poor3%
  • Terrible2%
Travellers talk about
“heavenly bed”(145 reviews)
“prego”(101 reviews)
“bukit bintang”(229 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Outdoor pool
Non-Smoking Rooms
Restaurant
5.0 Star Hotel
All hotel details
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Rooms
29 Jan30 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,674)Write a Review
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2,407 results
Traveller rating
1,223
770
252
95
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1,223
770
252
95
67
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All reviewsheavenly bedpregobukit bintangkids clubbedroom residencepavilion mallexecutive clubliving roomspg memberexecutive floorstarhill galleryservice staffpetronas towersshopping districtgolden trianglechinese restaurantfood court
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1 - 5 of 2,407 reviews
Reviewed 2 days ago

We stayed at this hotel in january with two kids. The first impression was not so good, because I booked the suite with kitchen (like an apartment) and when we saw it we were very disappointed, very old and shabby, not even close to the...More

Thank Alla K
Reviewed 2 days ago

Stayed in a executive room for 3 nights. The room was spacious, clean and of a good standard. Hotel is centrally located with The Pavilion across the road, Sungei Wang plaza a short stroll away and close access to the monorail. All the staff we...More

Thank Yvonne C
Reviewed 6 days ago via mobile

Located next to Pavillon shopping center good service. Took the klia express from klia to kl central and taxi to hotel. Upon arrival went up to club lounge to check in. Did my mobile check in and room was allocated and got my key. Upgraded...More

Thank Poh Chang C
Response from Ko V, General Manager at The Westin Kuala LumpurResponded 4 days ago

Greetings Poh Chang C Thank you for staying with us - happy to know you had a great stay. My team and I look forward to welcoming you back whenever you return to Kuala Lumpur be well Ko van den Hil General Manager

Reviewed 1 week ago

Overall- Would not recommend. Location is excellent, but rooms and facilities are dated and poorly-maintained. Considering the excellent quality of other Westin properties in SE Asia, this is a disappointment. Positives- Excellent location for shopping, food, and much of what KL has to offer. Service...More

1  Thank evenflow184
Response from Ko V, General Manager at The Westin Kuala LumpurResponded 4 days ago

Greetings Evenflow184 Thank you for staying with us and we truly appreciate the observations, which I will share with my team to improve on areas where we have failed. We hope you would give us another opportunity to make amends and welcome you back. Be...More

Reviewed 1 week ago

We always stay here and enjoy the stay as always. Our recent stay was somewhere in mid of December 2017. Our son really enjoyed staying here and Westin will be of choice for hotel in KL. During our recent visit (Dec'2017) the staff "Jun Nishimura"...More

Thank emiazsan
Response from Ko V, General Manager at The Westin Kuala LumpurResponded 1 week ago

Greetings emiazsan Thank you for your trust, loyalty and support - very happy to hear, we have, once again lived up to your expectations. I am delighted to share your compliments with the Concierge team and Nishimura - thank you so much. Look forward to...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Bar/Lounge
Free Parking
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Children Activities (Kid / Family Friendly)
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Airport Transportation
Dry Cleaning
Free Parking
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$121 - US$215 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Business Hotel in Kuala Lumpur
#18 Family Hotel in Kuala Lumpur
#24 Romantic Hotel in Kuala Lumpur
#24 Luxury Hotel in Kuala Lumpur
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$121 - US$215 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Business Hotel in Kuala Lumpur
#18 Family Hotel in Kuala Lumpur
#24 Romantic Hotel in Kuala Lumpur
#24 Luxury Hotel in Kuala Lumpur
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (1410)
Room & Suite (741)
Dining (204)
Pool & Beach (72)
Hotel & Grounds (740)
Bathroom (138)
Business Centre & Event Rooms (37)
Family and Play Areas (11)
Questions & Answers
Ask a question
Muzammil Ahamed S
5 January 2018|
AnswerShow all 3 answers
Response from kyh86 | Reviewed this property |
No free pick up and send service but they offer a hotel chauffeured service for a price that is much more expensive than normal cab fare. In Msia there is also Uber or better , GRAB , car service that is very reliable... More
1
Vote
Tomy T
6 October 2017|
AnswerShow all 2 answers
Response from tunkuharun | Reviewed this property |
Hi Tomy, they used a small playground for kids by the pool. Not sure whether it is still there. I would suggest you to contact Westin KL for full details. Thank you.
1
Vote
Room Tips
"Higher floor and facing the city to have a good view."
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"Comfortable"
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"Ask for high floor"
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"City view @ facing Pavilion is the best view. you can view the KL tower. Room 1915"
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