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The Westin Kuala Lumpur

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Traveller (1565)
Room & Suite (946)
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Overview
  • Excellent54%
  • Very good31%
  • Average10%
  • Poor3%
  • Terrible2%
Travellers talk about
“heavenly bed”(146 reviews)
“prego”(95 reviews)
“bukit bintang”(236 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Outdoor pool
Non-Smoking Rooms
Restaurant
5 Star Hotel
All hotel details
Additional information
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Reviews (2,840)
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Traveller rating
1,297
801
257
101
75
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1,297
801
257
101
75
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11 - 15 of 2,531 reviews
Reviewed 1 week ago

I checked in on June 9 and was told by the hotel staff about a “hold” of MYR2000 in my credit card. I checked out on June 10, made full payment. Later on June 10, i checked my credit card and found that besides the...More

1  Thank chiasengtan
Response from Ko V, General Manager at The Westin Kuala LumpurResponded 1 week ago

Greetings chiasengtan First and foremost, please accept our sincere apologies for the incident, which we have written to you separately to explain. We hope you have a better understanding now. Nevertheless, we hope you will continue to support us and look forward to welcoming you...More

Reviewed 2 weeks ago

I was on a business trip to KL, and have chosen to stay in Westin because of it convenient location; directly opposite Pavilion. For the past 4 years that I've been travelling to KL, I've always stayed in Westin, but the recent trip has impressed...More

Thank graciagan
Response from Ko V, General Manager at The Westin Kuala LumpurResponded 1 week ago

Greetings graciagan Thank you very much for your trust, loyalty and support - extremely delighted to know we have once again lived up to your expectations. Yes, YAP WEI CHEN is indeed a GEM and we are very lucky to have him in the team....More

Reviewed 2 weeks ago via mobile

Staying there with my sister . Love the location where it close to pavilion, just opposite . Excellent Services from the staffs . Though its quite expensive but the room is quite huge though . Love the gym.More

Thank 616shah
Response from Ko V, General Manager at The Westin Kuala LumpurResponded 2 weeks ago

Greetings 616shah Thank you for staying with us - happy to hear you and sister had a great stay but most importantly our team provided personal and instinctive experiences. Please come back again whenever you return to Kuala Lumpur be well Ko van den Hil...More

Reviewed 2 weeks ago via mobile

The hotel is located perfectly. The rooms are huge. I can say actually apartments. The hotel is old and could be renovated. The service is top. The lounge is good. I was not able to try it out. Very good platinum recognition.

Thank Ra D
Response from Ko V, General Manager at The Westin Kuala LumpurResponded 2 weeks ago

Greetings Ra D Thank you for staying with us and we truly appreciate the wonderful feedback. I am so happy to share them with my team. Look forward to welcoming you back soon be well Ko van den Hil General Manager

Reviewed 2 weeks ago

Because we needed a connecting flight from Kuala Lumpur to Langkawi we stayed one night at Kuala Lumpur on our way back. The location is good, opposite to Pavilion Kuala Lumpur, very convenient for shopping and eating. The hotel service is very efficient, staff are...More

Thank London-Lourson
Response from Ko V, General Manager at The Westin Kuala LumpurResponded 2 weeks ago

Greetings London-Lourson Thank you for staying with us and your time in reviewing our hotel - delighted to hear you had a great stay. My team and I look forward to welcoming you back soon,hopefully for a longer stay be well Ko van den Hil...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Meeting Rooms
Children Activities (Kid / Family Friendly)
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Airport Transportation
Dry Cleaning
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$102 - US$169 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Business Hotel in Kuala Lumpur
#18 Family Hotel in Kuala Lumpur
#24 Romantic Hotel in Kuala Lumpur
#24 Luxury Hotel in Kuala Lumpur
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$102 - US$169 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Business Hotel in Kuala Lumpur
#18 Family Hotel in Kuala Lumpur
#24 Romantic Hotel in Kuala Lumpur
#24 Luxury Hotel in Kuala Lumpur
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (1565)
Room & Suite (946)
Dining (268)
Pool & Beach (73)
Amenities (59)
Business Centre & Event Rooms (38)
Family and Play Areas (10)
Questions & Answers
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الهام ا
12 June 2018|
AnswerShow all 4 answers
Response from London-Lourson | Reviewed this property |
Yes
1
Vote
Land L
6 May 2018|
AnswerShow all 5 answers
Response from Ahmad Wafir S | Reviewed this property |
yes you can. it work like your credit card and you have to wait after the bank release back deposit amount to your debit card account. Remember you will not receive the amount on the spot after check out. let just say 7-20... More
2
Votes
Room Tips
"one-bedroom apartment was fantastic!"
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"upgrade to suite at the resident ,,,it is really nice and big"
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"Best view, strategy location"
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"Be SPG hotel member, it offers better rooms to members."
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