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Swiss-Garden Hotel

Hotels.comUS$47*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$50*
US$47*
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Swiss-Garden Hotel
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1,205 Reviews from our TripAdvisor Community

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Showing 881: English reviews
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Karaj, Iran
Reviewed 6 days ago NEWvia mobile

Swiss Garden is a four star hotel located in Bukit Bitang district, Jalan Pudu street which is a very nice place for night out in Chinese New Year. You can find grocery store and local restaurants near this hotel and it is about 5 to 10 minutes to Bukit Bintang st. from here. The variety of dishes for breakfast was...

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1Thank MinaBavaria
Leicester, United Kingdom
Reviewed 1 week ago

A nice hotel in a good location. Friendly helpful staff throughout the hotel. They offer a good range of food for breakfast, the only downside was the hot breakfast food was soon chilled by very cool air conditioning. I appreciate humidity is a problem in Malaysia but I would turn the air-conditioning down slightly to give the hot food a...

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1Thank PAUL S
Reviewed 1 week ago via mobile

Swiss Garden hotel is simply a good hotel. Not new, semi -old rooms. Clean but fornitures are not new. Kind and friendly personales. Good resturant and very good bar. Very near to bokit bitang street and also good shopping centers.

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1Thank Haleh H
Reviewed 1 week ago via mobile

The staff are so friendly and helpful. The room is not that superb, but quite nice. The only problem I've got is with the bathroom. The bathroom isn't that clean, and the toilet in my room has got some flashing probs. The hotel itself is in quite a gud location, 10mn walk to Bukit Bintang.

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Thank sotheavy r
SGHRKL, Guest Relations Manager at Swiss-Garden Hotel, responded to this review

Dear sotheavy r, Thank you for staying at Swiss-Garden Hotel & Residences Kuala Lumpur during your visit to Malaysia. Your valuable feedback regarding the bathroom has been conveyed to our respective department heads, in which they and their team will be sure to review items to add in the rooms so as to improve the overall experience for all our...

Reviewed 2 weeks ago via mobile

I bring my 1year old child to walk in this hotel and need to queue for 20minutes because only one staff at the reception! The person check-in me is extremely NOT helpful,NO SERVICE provided to her guest and most important is not well training. I asked her beside to boiling water,where can I get the hot water, she told me...

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Helpful?
Thank YiQing E
SGHRKL, Guest Relations Manager at Swiss-Garden Hotel, responded to this review

Dear YiQing E, Warm greetings from Swiss-Garden Hotel & Residences Kuala Lumpur! It is indeed very concerning to learn about your frustration with your recent stay with us. It is undoubtedly a huge disappointment for us as well, as it is evident in the series of inconveniences you experienced that we have failed to extend to you the level of...

Reviewed 2 weeks ago

Booked a family suite with breakfast for a 2 nights stay. Room facilities could need an uplift as the room look a bit tired. However we were happy with the cleanliness of the room and it was spacious. Location was ok as it was a walking distance to other areas to hunt for food. Ordered room service and was happy...

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Helpful?
Thank Ann L
SGHRKL, Guest Relations Manager at Swiss-Garden Hotel, responded to this review

Dear Ann L, Thank you for staying at Swiss-Garden Hotel & Residences Kuala Lumpur during your visit to Kuala Lumpur. We are delighted to know that your overall stay with us was an enjoyable one. Once again, thank you for taking the time to share your experience and we certainly hope you'll be back again to Swiss-Garden Hotel & Residences...

Australia
Reviewed 3 weeks ago

STayed here as client booked. Location not my favourite but is close to the central market but is a taxi ride to the twin towers (but I did walk it once also). Rooms large, need some TLC but the price was great so I cant complain. Staff really friendly, very professional, breakfast was OK not great for me (as diabetic...

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Thank RiceyTraveller
SGHRKL, Guest Relations Manager at Swiss-Garden Hotel, responded to this review

Dear RiceyTraveller, Thank you for staying at Swiss-Garden Hotel & Residences Kuala Lumpur during your visit to Kuala Lumpur. We are delighted to know that your overall stay with us was an enjoyable one. Once again, thank you for taking the time to share your experience and we certainly look forward to welcoming you back to Swiss-Garden Hotel & Residences...

Reviewed 3 weeks ago

I think the best thing to do to start with, is split the Swiss Garden Hotel & the Swiss Garden Residence because although listed on here as in place (probably because they are owned by the same person) they are 2 very different places, that I have 2 very different opinions of. We arrived at the 'Residence' after an 8...

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Thank MGL262
SGHRKL, Guest Relations Manager at Swiss-Garden Hotel, responded to this review

Dear MGL262, Thank you for your feedback and we greatly appreciate the time you have taken to further illustrate on your overall experience with us. Whilst we are delighted to learn of your satisfaction with the level of service that was rendered to you by our associates, We are equally dismayed to note of your disappointment with the cleanliness of...

Reviewed 17 April 2017

First impression entering the lobby its nice and up to date, but the sofas in the lobby is very dirty but then we got a kind welcome by the receptionist who handle the check-in very fast and then we take the elevator to our floor notice that the hallway is very old looking imagining what the room would look like,...

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1Thank Mario W
SGHRKL, Guest Relations Manager at Swiss-Garden Hotel, responded to this review

Dear Mario W, Thank you for staying at Swiss-Garden Hotel & Residences Kuala Lumpur during your visit to Kuala Lumpur. We are delighted to know that your overall stay with us was an enjoyable one. Once again, thank you for taking the time to share your experience and we certainly look forward to welcoming you back to Swiss-Garden Hotel &...

Reviewed 17 April 2017

We did not even unpack, this hotel is a disgrace and for the same price we booked in the Millennium which was in an amazing location. The rooms were dirty and mould in the bathroom. It was built many many years ago and it felt thats when last it was cleaned.

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Helpful?
Thank Paul D
SGHRKL, Guest Relations Manager at Swiss-Garden Hotel, responded to this review

Dear Paul D, Thank you very much for providing us with your feedback in regards to your stay. It is with a heavy heart that we hear that we were unable to meet your expectations and we will be taking your comments in hopes to translate it to an action plan to further improve our services better. Thank you once...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Attractive Modern Hotel with terraced design, situated within minutes of business & commercial center. ... more   less 

Additional Information about Swiss-Garden Hotel

Address: 117 Jalan Pudu, Kuala Lumpur 55100, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: RM212 - RM346 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Swiss-Garden Hotel 4*
Number of rooms: 310
Reservation Options:
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Also Known As:
Swiss Garden Kuala Lumpur
Swiss Garden Hotel Kuala Lumpur
Hotel Style:
#63 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Swiss-Garden Hotel staff and other travellers.
11 questions
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Questions? Get answers from Swiss-Garden Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“just ask for other rooms if your not satisfied with the one you assign to”
mariow343, 16 Apr 2017 | Read review
“go onto bookings.com and find a new hotel”
L4854LXpauld, 16 Apr 2017 | Read review
“upper floor is always best in city hotel.”
DTraveller88, 1 Apr 2017 | Read review
“Get a room facing away from the road”
Majorramesh, 28 Mar 2017 | Read review
“Rooms at the back of the hotel are quieter”
barryw857, 9 Mar 2017 | Read review
5 of 5
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US$47* /night
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Prices are for 1 room, 2 adults
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