Swiss Garden Hotel - Bukit Bintang Kuala Lumpur

Swiss Garden Hotel - Bukit Bintang Kuala Lumpur

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Avg. RM 262 /night, 2/19 - 2/20
RM 329
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RM 283
per night
RM 236
per night

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About

#100 of 538 hotels in Kuala Lumpur
4.1 of 5 bubbles
Location
3.5 of 5 bubbles
Rooms
3.6 of 5 bubbles
Value
3.7 of 5 bubbles
Cleanliness
3.6 of 5 bubbles
Service
3.8 of 5 bubbles
Sleep Quality
"A Breathe of Fresh Air” is the perfect term to describe the newly refurbished Swiss-Garden Hotel Bukit Bintang, Kuala Lumpur which raised its curtain today on 15 August 2019 to the public. Located in the heart of Kuala Lumpur between the entertainment hub of Bukit Bintang and Chinatown, Swiss-Garden Hotel Bukit Bintang Kuala Lumpur features 1 dining option, an outdoor pool and a fitness center. Free WiFi is accessible throughout the property. Decorated in warm colors with contemporary design, every room is equipped with a flat-screen TV and a mini-bar. The private bathroom includes standing showers, a hairdryer and free toiletries. Ironing facilities are available upon request. Garden Terrace offers choice of local flavors and international dishes. The hotel now offers transportation services and we will be glad to arrange transport pick up from the airport or other locations in Klang Valley to the hotel. The cost ranges from RM100 to RM180nett per trip. We also have got a travel desk where you can plan your daily sightseeing tour. Staff at the 24-hour reception can assist you with tour arrangements and transport. The hotel also offers Covid19-RTK or Covid19-PCR Test. One can get their Certified Pre-Arrival Test or Pre-Departure Test done through our doctors in the hotel at a reasonable price. We are here to serve you and to make sure your stay is comfortable and memorable.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Walking tours
Children's television networks
Kids pool
Wifi
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Highchairs available
Airport transportation
Car hire
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Cable / satellite TV
Bath / shower
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
City View
Family
Languages Spoken
English, Chinese, Malay

Location

117 Jalan Pudu, Kuala Lumpur 55100 Malaysia
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Kuala Lumpur Intl Airport
45.2 km
See all flights
Sultan Abdul Aziz Shah Airport
17.3 km
See all flights
Plaza Rakyat
6 minKuala Lumpur Rapid KL
3.5
3.5 of 5 bubbles1,645 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Nestled in the bustling heart of Kuala Lumpur, the Swiss Garden Hotel - Bukit Bintang garners praise for its exceptional service, with many guests appreciating the attentive and professional staff, although there have been mentions of occasional inconsistencies. The cleanliness of the rooms is a recurring highlight, ensuring a comfortable stay, complemented by efficient daily housekeeping. Its advantageous location is a hit among travelers, offering easy access to shopping, cuisine, and transport, even as opinions on the desirability of the locale slightly differ. While the rooms are generally lauded for their comfort, some guests have encountered issues with room allocation and upkeep. The hotel's value proposition has sparked debate, as a few visitors have felt that their experiences did not align with their expectations. Opinions on amenities are divided; the hotel's cleanliness and service receive commendation, but the breakfast selection and pool facilities have faced criticism.
Location
Convenient
Rooms
Comfortable
Value
Disappointing
Cleanliness
Immaculate
Service
Inconsistent
Amenities
Mixed

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Detailed Reviews
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22maggio74 wrote a review Aug 2023
Forli, Italy
3.0 of 5 bubbles
Given that many high-end and luxury hotels in Kuala Lumpur cost significantly less than in the rest of the world, and therefore the price is not a parameter that can affect the evaluation because in Italy for the same amount you can't even find a storage room and therefore everything goes well, but what is perplexing in the case of this hotel is the difference between the allure that the images suggest and what is the reality of the facts.

The hall and restaurant are certainly very large, spacious and airy.
The breakfast is certainly large, plentiful and tasty.
However, my room was particularly smelly (and without the possibility of ventilating it) as was the corridor on the floor; the linen is of modest quality (especially that for the bathroom) and not perfectly clean; the location is strategic up to a certain point (overlooking a particularly busy avenue that is almost impossible to cross, and not very close to many of the main points of interest in the city) and, faced with the request to call a taxi to go to the station, the early in the morning, at the reception they told me that I would be better off walking to the monorail that passes nearby (and whose ticket cannot be paid by credit card, incidentally); the pool is certainly more photogenic with the wide angle lens than in person.

I don't know, when booking I had very different expectations. After having been there, I am not so sure that I would choose it again, nor that I would recommend it given the very competitive costs of similar structures.
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Google
Date of stay: July 2023
3.0 of 5 bubblesValue
3.0 of 5 bubblesLocation
2.0 of 5 bubblesService
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kishore Raga wrote a review Jul 2024
Johannesburg, South Africa
3.0 of 5 bubbles
The hotel room is average. We had to request another room because the requested room was not given. The lady at reception claimed the the room facing the main road was noisy. However, we did not hear a car the 4 nights!!! The breakfast is chaotic and food is not replenished. Variety of fruit is scanty and pastries very poor quality. Seating is totally disorganised. In all the receptionists were not that helpful at all. We requested a take-away breakfast because of an early flight. They refused!!! A rather disappointing stay.
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Date of stay: April 2024
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
Room Tip: Suggest find an alternative hotel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Humaira F wrote a review Feb 2020
Pasig, Philippines
4.0 of 5 bubbles
We stayed for a night on the way out to different countries for work and decided on this hotel for the convenience of location and value for money. The staff were more than helpful and made us feel very welcome. Special thanks to Edilyn, Simon and Suhaila :)
Will definitely come back again. Thanks
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Swiss_Garden-BB, Secretary to General Manager at Swiss Garden Hotel - Bukit Bintang Kuala Lumpur
Responded 20 Feb 2020
Dear 514humairaf , Greetings from Swiss-Garden Hotel Bukit Bintang, KL! Thank you for choosing Swiss-Garden Hotel Bukit Bintang, KL as your preferred accommodation during your recent trip to the Kuala Lumpur. We write to let you know that we greatly appreciate your positive comments on the hotel's location. In addition to our gratitude, your comments will be an encouraging factor that will drive us further to continue working towards a higher and impeccable standard. Finally, should you be making future plans to visit Kuala Lumpur again, we will be delighted to be of service to you once again. Thank You & Regards, Qistina
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Climber13736589144 wrote a review Sept 2024
+1
5.0 of 5 bubbles
My check-in experience was seamless. The staff on duty were exceptionally helpful, polite, and hospitable. They took the time to explain everything, including how to use the keycards, the elevators, and the locations of amenities like the gym and pool.

Upon entering my room, I immediately felt that the value for money was well-justified. The room was impeccably clean, as was the bathroom.

The customer service throughout my stay was outstanding. When I needed a technician to fix the room phone or something brought to my room it was done within minutes.

What stood out the most was the exceptional service from every staff member I interacted with. The desk officers, in particular, were remarkable, and I’d like to extend special thanks to Amirul, Nini, Sabuj, and Laka for making my stay memorable. I look forward to using Swiss Garden in my next visit to Kuala Lumpur.
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Date of stay: August 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thimantha R wrote a review Oct 2023
Gampaha, Sri Lanka
+1
5.0 of 5 bubbles
Most of the malls are relatively close to the hotel, and several are even accessible on foot. The personnel is supportive and amiable. We stayed for three nights, and each day they cleaned the room and refilled the water bottles, tea, coffee, and toiletries. For breakfast, there is a buffet available. But there is less variation in the food. The menu is nearly the same every day!
All things considered, if you're looking for a hotel close to the malls, this facility is highly recommended.
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Date of stay: September 2023
5.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Swiss Garden Hotel Bukit Bintang, Marketing at Swiss Garden Hotel - Bukit Bintang Kuala Lumpur
Responded 25 Oct 2023
Warm greetings from Swiss Garden Hotel Bukit Bintang, KL! Thank you for taking the time to share your rating. We really appreciate your honest review and take note of your feedback. We hope to welcome you back to our hotel in the near future. - SHBB ADMIN.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
minasety wrote a review Feb 2023
Sharm El Sheikh, Egypt
1.0 of 5 bubbles
I have booked my trip since November 2022 and as a solo traveller I supposed to have a room with a king size bed.
Check - in took a very long time and when the room keys were ready I confirmed with the lady at the front desk if it is a king size bed and she said yes it is a king size bed,
I went to the room and found it is two twin beds and you can't open the window which something I else I requested for.
Went to the reception and I told it is two twin beds she told me that there is no availability for a King size bed, so why you told me that it is a king bed from the first place.
Secondly all the rooms the window is nailed well so you can't open which for solo travellers like me it the worst thing ever you feel like you are in a jail.
So, I have asked for a room with a balcony they told me that you need to do an upgrade for 40$ per night which is too much.
So, I asked to for someone to open the window they refused as it is not allowed.
Breakfast is very bad with few options only Asian food with bad taste.
The location is good however I don't recommend anyone one to stay there because they were very rude and liars.
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Date of stay: February 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Swiss Garden Hotel Bukit Bintang, Marketing at Swiss Garden Hotel - Bukit Bintang Kuala Lumpur
Responded 26 Mar 2023
Warm greetings from Swiss Garden Hotel Bukit Bintang, KL! Thank you for taking the time to share your rating. We really appreciate your honest review and take note of your feedback. We hope to welcome you back to our hotel in the near future. - SHBB ADMIN.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
cas1206 wrote a review Jan 2025
Havant, United Kingdom
5.0 of 5 bubbles
We stayed at this hotel from 10/01/25 until 13/01/25. I’d emailed to say we would be an early arrival. We arrived at 10.15am and our room was ready. I’d read some negative reviews so was worried the room would not be up to standard. I was very pleasantly surprised, the room was lovely and clean. Beds were really comfy and due to my husband being in a wheelchair more than suitable. We asked for a plastic chair for the shower as my husband only has one leg, 10 minutes later it arrived. Breakfast was fine for us so no complaints there. Staff were amazing and really helpful. I would strongly recommend this lovely hotel. Thank you for an enjoyable stay.
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Date of stay: January 2025Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ric Mav Chia wrote a review Jul 2023
Singapore, Singapore
5.0 of 5 bubbles
My wife and I had an absoultely wonderful time, and we wanted to share our fantastic experience here in Swiss-Garden Hotel.

From the moment we arrived, the hospitality and professionalism of 2 staffs called Adam and Amirul were very outstanding. The warm welcome we recevied at the reception set the tone for the entire stay. The check-in process was very smooth, and these 2 staffs went above and beyond to ensure that all our needs were met.

Our room exceeded our expectations in every way. The attention to details and cleanliness were impeccable. The tasteful decor and comfortable furnishing created very nice ambiance, allowing us to relax and unwind effortlessly. The breathtaking view from our room was also an added bonus, making our stay even more memorable.

The hotel's close proximity to the MRT station allowed for efficient tranportation throughout our stay. It was very convenient to step out of the hotel and fin ourselves just a short walk away from the MRT, enabling us to explore the city with ease.

The hotel's location is in central which allow us to explore the vibrant shopping districts, indulge in the local culinary scene, and more else. We could find hidden gems that have wonderful breakfast there.
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Date of stay: June 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Swiss Garden Hotel Bukit Bintang, Marketing at Swiss Garden Hotel - Bukit Bintang Kuala Lumpur
Responded 12 Jul 2023
Warm greetings from Swiss Garden Hotel Bukit Bintang, KL! Thank you for taking the time to share your rating. We really appreciate your honest review and take note of your feedback. We hope to welcome you back to our hotel in the near future. - SHBB ADMIN.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Victor K wrote a review Dec 2024
5.0 of 5 bubbles
The staff from the front desk, the security, the catering staff who worked the Level 1 dining room, were all polite, professional, efficient and friendly. The room was clean, modern and comfortable.

Our package had the included breakfast buffet which featured a variety of foods from Malaysian, Chinese, Indian, Western in addition to cereals, eggomelette station, coffee and beverage.

Located about 20 minutes of walking from the main shopping and entertainment strip of Jalan Bukit Bintang, it is a best kept secret. The walk takes you from the hotel through the world famous Jalan Alor eating street known for its night sights and dining experience.
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Date of stay: November 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jeremy wrote a review Dec 2022
5.0 of 5 bubbles
We was staying in swiss garden hotel KL for 3d2n, we go malaysia some business trip, the last day we have some free time, so we explore the hotel, we found the tour desk in the lobby, sales person in the desk (Shamjit) , explain about half day city tour(4 hours). This was a tour conducted by Sastikaa Travels (Swiss Garden hotel Travel Desk). This is a private tour. Our driver cum guide took us to a number of very interesting sites including BATU caves, Petronas towers (great photo op), and he let us choose the type of food we wanted. The food was fantastic and he also made sure that we were able to choose whatever we wanted from the menu. This was included in the price of the tour. We also had wonderful non alcoholic local drinks that included ice and we didn't get sick. It was a very hot and humid day, but we were always presented with free bottles of cold water by our guide. Fair warning, you will be taken to a number of local businesses - chocolate factory, batik store, Pewter factory - but they are not high pressure sales people. I highly recommend this tour to get a very good overview of the Kuala Lumpur. At the end of tour we request airport transfer from the hotel , thank god sastikaa arrange for us with reasonable price, the car so clean and the driver is punctual & friendly . Swiss garden hotel KL is my choice even in future.
Thank You Sastikaa !
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Date of stay: October 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Swiss Garden Hotel Bukit Bintang, Marketing at Swiss Garden Hotel - Bukit Bintang Kuala Lumpur
Responded 27 Dec 2022
Warm greetings from Swiss Garden Hotel Bukit Bintang, KL! Thank you for taking the time to share your rating. We really appreciate your honest review and taken note on your feedback. We hope to welcome you back to our hotel in the near future. - SHBB ADMIN.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
charles r wrote a tip Jan 2025
Glasgow, United Kingdom46 contributions62 helpful votes
1.0 of 5 bubbles
"Good swimming pool "
Read full review
mark h wrote a tip Oct 2024
86 contributions4 helpful votes
1.0 of 5 bubbles
"Just don't stay there"
Read full review
CPSConsult wrote a tip Sept 2024
Abu Dhabi, United Arab Emirates211 contributions2 helpful votes
4.0 of 5 bubbles
"Wonderful caring hotel staff trying their very best to deliver a quality guest experience in an evolving establishment not quite up to speed"
Read full review
Sabiya P wrote a tip Sept 2024
3 contributions
5.0 of 5 bubbles
"If you are arriving in KL, and departing from KL than they will be able to hold your luggage, we also found laundromat near by."
Read full review
Kishore Raga wrote a tip Jul 2024
Johannesburg, South Africa144 contributions106 helpful votes
3.0 of 5 bubbles
"Suggest find an alternative hotel. "
Read full review
Not the right property for you?
There are more places to choose from in the Kuala Lumpur area.
PRICE RANGE
RM 244 - RM 347 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
swiss garden kuala lumpur, swiss garden hotel kuala lumpur
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
325
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SWISS GARDEN HOTEL - BUKIT BINTANG KUALA LUMPUR (R̶M̶ ̶3̶4̶9̶) RM 246: UPDATED 2025 Reviews, Price Comparison and 885 Photos - Tripadvisor

Frequently Asked Questions about Swiss Garden Hotel - Bukit Bintang Kuala Lumpur
Which popular attractions are close to Swiss Garden Hotel - Bukit Bintang Kuala Lumpur?
Nearby attractions include BB Park Bukit Bintang (0.4 km), Jalan Alor (0.3 km), and Kortumalai Sri Ganesar Temple (0.3 km).
What are some of the property amenities at Swiss Garden Hotel - Bukit Bintang Kuala Lumpur?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Swiss Garden Hotel - Bukit Bintang Kuala Lumpur?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Swiss Garden Hotel - Bukit Bintang Kuala Lumpur?
Guests can enjoy free breakfast and an on-site restaurant during their stay.
Is parking available at Swiss Garden Hotel - Bukit Bintang Kuala Lumpur?
Yes, a parking garage and valet parking are available to guests.
What are some restaurants close to Swiss Garden Hotel - Bukit Bintang Kuala Lumpur?
Conveniently located restaurants include The Whisky Bar, Cielo Sky Dining & Lounge, and Healy Mac's.
Are there opportunities to exercise at Swiss Garden Hotel - Bukit Bintang Kuala Lumpur?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Swiss Garden Hotel - Bukit Bintang Kuala Lumpur have airport transportation?
Yes, Swiss Garden Hotel - Bukit Bintang Kuala Lumpur offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Swiss Garden Hotel - Bukit Bintang Kuala Lumpur?
Yes, dry cleaning and laundry service are offered to guests.
Does Swiss Garden Hotel - Bukit Bintang Kuala Lumpur offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Swiss Garden Hotel - Bukit Bintang Kuala Lumpur?
The staff speaks multiple languages, including English, Chinese, and Malay.
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