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Swiss-Garden Hotel

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Swiss-Garden Hotel
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1,188 Reviews from our TripAdvisor Community

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Showing 868: English reviews
Hanoi, Vietnam
Reviewed 3 February 2017

As a traveller and as a human being, I have to tell all readers out there planning to book a room in this hotel to NOT DO IT! I have been travelling for more than 10 years now, and this hotel was by far the worst experience for me and my little family, from the begning till the end. We...

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1Thank Aminejoe
SGHRKL, Guest Relations Manager at Swiss-Garden Hotel, responded to this review

Dear Aminejoe, Thank you very much for providing us with your feedback in regards to your stay. It is with a heavy heart that we hear that we were unable to meet your expectations and we will be taking your comments in hopes to translate it to an action plan to further improve our services better. Thank you once again...

A TripAdvisor Member
Toronto, Canada
1 review
Reviewed 29 January 2017 via mobile

this is the most worse hotel i have ever been. when we check in the staff are ok. but service are bad. when i went to the room. all room smell bad. also looks old. everything are too old. the most important is when i ready to take shower. no Hot water. no Hot water. no Hot water. i couldn't...

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Helpful?
Thank A TripAdvisor Member
SGHRKL, Guest Relations Manager at Swiss-Garden Hotel, responded to this review

Dear TripAdvisor Member, Thank you very much for providing us with your feedback in regards to your stay. It is with a heavy heart that we hear that we were unable to meet your expectations and we will be taking your comments in hopes to translate it to an action plan to further improve our services better. Thank you once...

Aizawl, Mizoram
Reviewed 12 January 2017

Checked in at the Hotel on Christmas eve with my family. The environment and atmosphere that first attracted me was - being a Christian, the spirit of Christmas.. the decorations, music and festivities all around. In addition, the rooms are clean, well maintained and the service was excellent. Oh, how we love and cherish the food. Added with these was...

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Thank Lalbiakmawia N
SGHRKL, Guest Relations Manager at Swiss-Garden Hotel, responded to this review

Dear Lalbiakmawia N, Thank you for staying at Swiss-Garden Hotel & Residences Kuala Lumpur during your recent visit to Kuala Lumpur. We are delighted to know that your overall stay with us was an enjoyable one. Once again, thank you for taking the time to share your experience and we certainly look forward to welcoming you back to Swiss-Garden Hotel...

Esbjerg, Denmark
Reviewed 9 January 2017

It was wonderful to stay at Swiss Garden Hotel, I liked every thing especially the breakfast so much variety and my favorite fruit Papaya and Guava juice. Afternoon I enjoyed the Jim and the best part so much variety of food just minutes away. Regards. DM

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Thank dilh2017
SGHRKL, Guest Relations Manager at Swiss-Garden Hotel, responded to this review

Dear Dilh2017, Thank you for staying at Swiss-Garden Hotel & Residences Kuala Lumpur during your recent visit to Kuala Lumpur. We are delighted to know that our breakfast offerings and gym facilities has reached to your satisfactory and your overall stay with us was an enjoyable one. Once again, thank you for taking the time to share your experience and...

Reviewed 7 January 2017 via mobile

Hotel is approx an hour from the airport. Very close to China town area with plenty of places to eat if you didn't want to eat at the hotel. Hotel staff very friendly, good breakfast with lots of choice. Room was large with bathroom ensure. We stayed on the 11th floor and faced the front of hotel, but we slept...

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Thank Lucy W
SGHRKL, Guest Relations Manager at Swiss-Garden Hotel, responded to this review

Dear Lucy W, Thank you for staying at Swiss-Garden Hotel & Residences Kuala Lumpur during your recent visit to Kuala Lumpur. We are delighted to know that your overall stay with us was an enjoyable one. Once again, thank you for taking the time to share your experience and we certainly look forward to welcoming you back to Swiss-Garden Hotel...

South Denmark, Denmark
Reviewed 5 January 2017

I am one of the organizer of the conference which was held at the Swiss Garden Residences, however, I stayed at the Swiss Garden Hotel. It was wonderful to stay there, I think most things were very good, however, internet speed and some international TV programs were lacking areas. I enjoyed my stay at SG.

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Helpful?
Thank Dil H
SGHRKL, Guest Relations Manager at Swiss-Garden Hotel, responded to this review

Dear Dilhussain, Thank you for your feedback, we greatly appreciate the time you have taken to further illustrate on your overall experience with us. We are delighted to know that your overall stay with us was an enjoyable one. Your valuable feedback with regards to your observation about our TV Channels and internet speed has been conveyed to our respective...

Reviewed 5 January 2017 via mobile

Good food can't deny that with various dishes .. it was new year eve celebrations .. the downfall was at the drink area.. where there was only coffee and sky jus.. we asked for wine but no response ..

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Thank ArMini J
SGHRKL, Guest Relations Manager at Swiss-Garden Hotel, responded to this review

Dear ArMini J, Thank you for your feedback and we are delighted to know that your overall stay with us was an enjoyable one. We greatly appreciate the time you have taken to illustrate on your overall experience with us. Thank you also for sharing your observation about the drink area in our restaurant. Your valuable feedback has been conveyed...

Spain
Reviewed 26 December 2016 via mobile

The last 5 years I have visited Swiss Garden hotel often. This time I was dissappointed. The staff at the reception act not customer friendly. The room needs a upgrade. The carpet is dirthy. The airco is very noisy. The room was stuffy. Breakfast was meagre. Limited choise Wifi not working well.

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Thank marti j
SGHRKL, Guest Relations Manager at Swiss-Garden Hotel, responded to this review

Dear Marti j, Thank you very much for providing us with your feedback in regards to your stay. It is with a heavy heart that we hear that we were unable to meet your expectations and we will be taking your comments in hopes to translate it to an action plan to further improve our services better. Thank you once...

Reviewed 26 December 2016 via mobile

Loved staying at Swiss Garden, although I did not really like the breakfast, more choices of Chinese rather than English breakfast, and less choices of fruits. Neat and clean room but not very spacious. Good room service. Nice view from my room. Staff was not really smiling and looked not very welcoming when I checked in at night, however, the...

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Thank Saira A
SGHRKL, Guest Relations Manager at Swiss-Garden Hotel, responded to this review

Dear Saira A, Thank you for your feedback and we greatly appreciate the time you have taken to further illustrate on your overall experience with us. Thank you also for sharing your observation about the breakfast offering and one of our associate behavior upon your arrival. Your valuable feedback has been conveyed to our respective department head in which they...

Reviewed 26 December 2016

All and all.. i would give 4/10 marks. There are a lot room for improvement. With the price we paid, we should get more. The rooms quite rundown, the room smell funny, the rooms at smoking level is equivalent with condition with budget hotel around bukit bintang area. The swimming pool is mini, the bathtub quite not comfortable to dipped...

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Thank nisanurain
SGHRKL, Guest Relations Manager at Swiss-Garden Hotel, responded to this review

Dear Nisanurain, Thank you very much for providing us with your feedback in regards to your stay. It is with a heavy heart that we hear that we were unable to meet your expectations and we will be taking your comments in hopes to translate it to an action plan to further improve our services better. Thank you once again...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
Attractive Modern Hotel with terraced design, situated within minutes of business & commercial center. ... more   less 

Additional Information about Swiss-Garden Hotel

Address: Swiss-Garden Hotel Kuala Lumpur 117 Jalan Pudu, Kuala Lumpur 55100, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: RM221 - RM353 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Swiss-Garden Hotel 4*
Number of rooms: 310
Reservation Options:
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Also Known As:
Swiss Garden Kuala Lumpur
Swiss Garden Hotel Kuala Lumpur
Hotel Style:
#58 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Swiss-Garden Hotel staff and other travellers.
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Questions? Get answers from Swiss-Garden Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room facing away from the road”
 of 5 bubbles Majorramesh, 28 Mar 2017 | Read review
“Rooms at the back of the hotel are quieter”
 of 5 bubbles barryw857, 9 Mar 2017 | Read review
“bad hotel, bad hotel experience”
 of 5 bubbles Aminejoe, 2 Feb 2017 | Read review
“Good view at South Tower especially could see the lighting at KL Tower”
 of 5 bubbles Constance_Chong, 21 Dec 2016 | Read review
“Rooms facing Bukit Bintang would be nice.”
 of 5 bubbles Anthonydasso, 5 Nov 2016 | Read review
5 of 5