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The Royale Bintang Kuala Lumpur

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The Royale Bintang Kuala Lumpur
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1,055 Reviews from our TripAdvisor Community

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There are newer reviews for The Royale Bintang Kuala Lumpur
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Showing 897: English reviews
Reviewed 4 weeks ago via mobile

Friendly staffs good location except air cond not very cool.average room size. Just a short walk to shops n foods.its ok to stay if the price is right.bell boy names ranjit is very friendly and helpful.good size lobby but air cond cannot cope with the outside heat.

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Helpful?
Thank Jeffrey C
theroyalebintangkl, Public Relations Manager at The Royale Bintang Kuala Lumpur, responded to this review

Dear Jeffrey C, Greetings from The Royale Bintang Kuala Lumpur! Thank you for staying with us and writing a review in Tripadvisor. Please accept our sincere apologies for the unpleasant experience you encountered during your stay with us. Well we have taken note on your comments on improving our overall hotel condition. All respective departments have been notified of their...

Kuala Lumpur, Malaysia
Reviewed 4 weeks ago

The Royal Bukit Bintang is a located in the heart of city and easy access to shopping area at Bukit Bintang. The hotel provides basic facilities with friendly staff. Free Wifi and the television works perfectly.

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Helpful?
Thank joanadventure
theroyalebintangkl, Public Relations Manager at The Royale Bintang Kuala Lumpur, responded to this review

Dear joanadventure, Greetings from The Royale Bintang Kuala Lumpur! First of all, thank you for choosing The Royale Bintang Kuala Lumpur as your choice hotel to host your stay here in Malaysia. We hope that our hospitality extended to your good self during your trip here has been of utmost pleasant and satisfactory. We truly appreciate your kind word on...

Langkawi, Malaysia
Reviewed 15 December 2016 via mobile

Despite the bad reviews we gave the hotel the benefit of a doubt and booked anyways, the hotel staff are nice but The hotel is probably the worst we have been to, on this honeymoon and we have went through a lot of hotels. the only good thing about this place is probably that it's close to the shopping and...

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Helpful?
Thank Hadiiiiiiiiiiil
theroyalebintangkl, Public Relations Manager at The Royale Bintang Kuala Lumpur, responded to this review

Dear Hadiiiiiiiiiiil, Greetings from The Royale Bintang Kuala Lumpur! Thank you for staying with us and writing a review in Tripadvisor. Please accept our sincere apologies for the unpleasant experience you encountered during your stay with us. Well we have taken note on your comments on improving our overall hotel condition. All respective departments have been notified of their flaws...

South Africa
Reviewed 9 December 2016

Whenever I'm in KL I stay at the Royale Bintang Hotel. I love the breakfast and the rooms is very comfortable. Free Wifi and the television works perfectly. This hotel caters for the traveller - it has an iron and a washing line which is perfect. The only problem is the bath in the bathroom - it is way too...

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Helpful?
Thank RoziefromSA
theroyalebintangkl, Public Relations Manager at The Royale Bintang Kuala Lumpur, responded to this review

Dear ferozae2016, Greetings from The Royale Bintang Kuala Lumpur! It was our pleasure to have you as our guest and we are delighted that you have enjoyed your stay with us. We thank you for recognizing our effort in creating memorable hotel experiences and look forward to welcoming you again on your next trip to Kuala Lumpur! Yours sincerely, Kamaruddin...

Cardiff, United Kingdom
Reviewed 5 December 2016 via mobile

Appalling service Manager not interested in good customer service- this shows through the surly attitude of staff. Filthy windows Disgusting excuse for "club" lounge. No facilities for extra cost. Misleading description of rooms in booking.com Put in smoking room instead of non smoking. Disgustingly smelly. Waited 2hours for new room but had to phone 3 times to get it changed...

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Helpful?
Thank Debcartref
theroyalebintangkl, Public Relations Manager at The Royale Bintang Kuala Lumpur, responded to this review

Dear Debcartref, Greetings from The Royale Bintang Kuala Lumpur! Thank you for staying with us and writing a review in Tripadvisor. Please accept our sincere apologies for the unpleasant experience you encountered during your stay with us. Well we have taken note on your comments on improving our overall hotel condition. All respective departments have been notified of their flaws...

Port Louis
Reviewed 30 November 2016

Stayed at Royal Bintang from 17 to 20th November 2016. The hotel is now very old and needs some renovation, except the front office which is very beautiful. We had a real bad experience with the door lock cards. Each time we use the card, they were not working and we need to go at the reception. We are on...

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Helpful?
Thank wessley_220678
theroyalebintangkl, Public Relations Manager at The Royale Bintang Kuala Lumpur, responded to this review

Dear wessley_220678, Greetings from The Royale Bintang Kuala Lumpur! Thank you for taking time out of your busy schedule to write a review on us. We welcome all feedback and comments as they are tools to further assist us to improve ourselves hence you can be rest assured, your review/comments are taken very seriously. I apologise for the less-than-satisfied experience...

Malaysia
Reviewed 29 November 2016

I booked four rooms for my customer/visitors, since i gonna check in on 1.12, I called them and ask them is it any availability for 2 single bed room, they answer me yes, but they cannot reserved for me due to first come first served based, they I ask them why they cannot reserved to me if there have rooms...

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Helpful?
Thank YingNg729
theroyalebintangkl, Public Relations Manager at The Royale Bintang Kuala Lumpur, responded to this review

Dear YingNg729, Greetings from The Royale Bintang Kuala Lumpur! Thank you for taking time out of your busy schedule to write a review on us. We welcome all feedback and comments as they are tools to further assist us to improve ourselves hence you can be rest assured, your review/comments are taken very seriously. I apologise for the less-than-satisfied experience...

Glasgow, United Kingdom
Reviewed 22 November 2016

Nice hotel very near to the city centre. On the outside the hotel looks very pleasant with a helpful and friendly staff. But the decor needs upgrading and the room was just a bit jaded. Carpets could be cleaner too! The room was very clean but it just felt dowdy. It's a pity because the location is great.

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Helpful?
Thank LaserMan694
theroyalebintangkl, Public Relations Manager at The Royale Bintang Kuala Lumpur, responded to this review

Dear LaserMan694, Greetings from The Royale Bintang Kuala Lumpur! Thank you for providing us with your valuable feedback and overall ambiance. We regret that you may have felt inconvenienced you during your stay due to our shortcomings. Your feedback has helped us tremendously for improvement. We look forward to welcoming you back on your next visit to Kuala Lumpur. Thank...

Dhaka City, Bangladesh
Reviewed 22 November 2016

Location is first class the service is also first class amenities are very good breakfast was very awesome.Over all I would this hotel is very good compared to it's price.Very nice gym.For me it is the best hotel to stay in bukit bintang.The time square is walking distance and Pavilion is also walking distance.Street restaurant are very close.

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Helpful?
1Thank rashidbishal
theroyalebintangkl, Public Relations Manager at The Royale Bintang Kuala Lumpur, responded to this review

Dear rashidbishal, Greetings from The Royale Bintang Kuala Lumpur! Thank you for your positive post. I am truly happy to hear that we met your expectations and look forward to see you again when your travels bring you back to Kuala Lumpur! Yours sincerely, Kamaruddin Baharin General Manager

Reviewed 21 November 2016 via mobile

We stayed for a week at this hotel. We strictly requested for a non smoking room but we were not given one. In fact the whole foyer was stinking of cigarette. The hotel room view wasn't great. When we complained the staff managed to arrange another room for us which still had cigarette smell but not as bad as the...

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Helpful?
Thank Shal L
theroyalebintangkl, Public Relations Manager at The Royale Bintang Kuala Lumpur, responded to this review

Dear Shal L, Greetings from The Royale Bintang Kuala Lumpur! Thank you for taking time out of your busy schedule to write a review on us. We welcome all feedback and comments as they are tools to further assist us to improve ourselves hence you can be rest assured, your review/comments are taken very seriously. I apologise for the less-than-satisfied...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Best 4 Star City Hotel ... more   less 

Additional Information about The Royale Bintang Kuala Lumpur

Address: The Royale Bintang Kuala Lumpur 17 - 21 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: RM214 - RM277 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royale Bintang Kuala Lumpur 4*
Number of rooms: 400
Reservation Options:
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Also Known As:
The Royale Bintang Kuala Lumpur Hotel Kuala Lumpur
Royale Bintang Kuala Lumpur
Royale Bintang Hotel Kuala Lumpur
Kuala Lumpur Bintang Hotel
Hotel Style:
#41 Spa Hotel in Kuala Lumpur
#70 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from The Royale Bintang Kuala Lumpur staff and other travellers.
12 questions
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Questions? Get answers from The Royale Bintang Kuala Lumpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“choose from 16th floor upwards beautiful view of personas twin tower and kl menara tower”
 of 5 bubbles , 17 Jan 2017 | Read review
“Located in the Main Tourist Area of Bukit Bintang!”
 of 5 bubbles 666helenf, 3 Jan 2017 | Read review
“Get a higher floor with the swimming pool view.”
 of 5 bubbles gilgit63, 27 Dec 2016 | Read review
“Top Floor facing the twin towers”
 of 5 bubbles RoziefromSA, 8 Dec 2016 | Read review
“Always ask a room far from the lift”
 of 5 bubbles wessley_220678, 30 Nov 2016 | Read review
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