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Cititel Mid Valley

Cititel Mid Valley Lingkaran Syed Putra, Kuala Lumpur 59200 Malaysia
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Traveller (466)
360
Panoramas (5)
Room & Suite (299)

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About

#115 of 501 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
Strategically located within Mid Valley City; one of the most modern and integrated leisure, dining, entertainment and shopping destination in Kuala Lumpur, Cititel Mid Valley is easily accessible to major commercial hubs and popular tourist attractions. Adjoining to the hotel is two exciting malls; the Mid Valley Megamall and the upscale Gardens Mall, with over 630 retail shops featuring a smorgasboard of fashion, food, entertainment and family fun. Featuring two categories of well-appointed rooms and equipped with modern amenities, 646-room hotel comprises of Superior and Deluxe rooms with internet broadband, that is offered free to residential guests. For dining and relaxation, the 24 hours Citi Cafe is located at Hotel's lobby whereas the Citi Lounge is ideal for evening cocktails.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Bar / lounge
Highchairs available
Car hire
Business Centre with Internet Access
Conference facilities
Foot bath
Paid public parking on-site
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Taxi service
Banquet room
Meeting rooms
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shops
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Walk-in shower
Bath / shower
Room service
Safe
Telephone
Bottled water
Iron
Wake-up service / alarm clock
Hair dryer
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Room types
City view
Non-smoking rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Mid-range
City View
Languages Spoken
English, Chinese, Malay, Tamil

Location

Cititel Mid Valley Lingkaran Syed Putra, Kuala Lumpur 59200 Malaysia
Cititel Mid Valley
1,044Review17Q+A100Room tips
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̀ LynYing wrote a review Mar 2024
Penang Island, Malaysia2 contributions
Stayed there 1 nights on January. Just located in Mid Valley Megamall quite convenient to buy stuff and food. Staff is very helpful, I went there early in the morning to keep my luggage first due to check in time start from 2pm/3pm and I have to attend event. Maybe I maked booking last minute through online platform before 1 day check in so in the beginning the staff seems can't find my booking, but in the end found it. I can see he is trying hard to find it out and he did it. 🫢 Room is very clean but there is no mineral water provide have to use jar provided in room go to outside and fill water by yourself. You can also boil water by yourself if you feel that is trouble to go out and fill water, electric kettle is provided. Lastly, I feel chinese dish at breakfast buffet need to improve 🤣
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Date of stay: January 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Sue C wrote a review Jan 2024
Melbourne, Australia69 contributions18 helpful votes
This is a tourist class hotel which is conveniently located within the shopping mall of Mid Valley. We had pre booked 2 Superior Double rooms which were interconnected as we were a family. At checkin we were already disappointed as the gentleman at reception insisted that I use a physical credit card for payment despite telling him that I wanted to make a digital payment for safety reasons. Not having used a physical card in a long while, I’d forgotten the PIN number so the payment was rejected. Finally this gentleman relented after a couple of failed attempts and allowed me to make a digital payment! However, it appeared that he didn’t know how to activate such payments as there were several failed attempts until a colleague came to demonstrate how it had to be done. Then on enquiring why the total cost was much more than when booked through Booking.com, he couldn’t give me the reason except to mutter that there were additional charges. However, I knew that the additional charges included the tourist and service charges as I’d read about these charges earlier. When we were finally shown our rooms, it was a surprise to realise how small the rooms were. There was nothing “superior” about them at all! It had barely any space for 1 piece of luggage, let alone 2 pieces. The saving grace for this hotel is really its location. Training is definitely needed for the staff so that the angst which I encountered at checkin is not repeated.
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Date of stay: January 2024Trip type: Travelled with family
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Wander13855888185 wrote a review Jan 2024
1 contribution
It was beyond my expectations. I would even go as far as saying it was better than some of the 5-star hotels I have stayed in even though the room size was smaller in comparison. It was the ease of checking in and out, great interpersonal and communication skills of the staff, attention to details, and the overall service was much better than some 5-star hotels I have been to. Perhaps they did learn from some previous bad reviews, and put in the necessary effort to improve. Good job guys!
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: My room had a wonderful view of the KLCC area.
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tricam wrote a review Dec 2023
Singapore210 contributions102 helpful votes
Central, convenient for shoppers. But not a great hotel. A bit over priced for the low standards. No gym. No pool. Breakfast is good. But staff were lazy. Always trying to not do their job. The egg chef wouldn't make poached eggs...just pointed to the half-boiled eggs as the same. The room cleaners kept asking us if we wanted the room cleaned even though we'd already told him twice already to do it. With the air con turned off the room smelled off stale socks. With the AC on it was noisy.
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Date of stay: December 2023Trip type: Travelled with family
Room Tip: Unless you want to spend a lot of time in mid valley mall don't stay here
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bj-885 wrote a review Sept 2023
Jakarta, Indonesia93 contributions11 helpful votes
Room ok not too big....but clean and nice view..toilet clean and have flush after pup..full amenities..nice location cos connecting to mall modvalley..the mall so big lah...and breakfast also ok..hotel have full facilities and the staff very helpful
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Date of stay: September 2023Trip type: Travelled on business
Room Tip: Location to airport quite park ll take 1 hours
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Feisal A wrote a review Sept 2023
Singapore, Singapore32 contributions9 helpful votes
+1
I've frequented this hotel multiple times, cherishing its proximity to MidValley Megamall for easy shopping and a plethora of dining options. However, this time, I withheld a 5-star rating due to the absence of lights outside my room, casting an eerie atmosphere in the hallway. Despite notifying maintenance, I was informed they were out of replacement bulbs or LED strips. On a positive note, the rooms have been recently renovated and are quite delightful.
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Date of stay: August 2023Trip type: Travelled with friends
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Edster88 wrote a review Aug 2023
Melbourne, Australia252 contributions149 helpful votes
The location is great being connected to the famous Mid Valley Mega Mall. The reception staff are welcoming & accommodating. This is a budget-level hotel so rooms are expected to be small. The room is clean and functional. Not much more to say apart from the fact that it is so convenient to go shopping and then come back to drop shopping off for a rest before continuing again.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled solo
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Explorer19893488634 wrote a review Jun 2023
1 contribution
This is bad experience that I need to share here. First the reception very bad service(Rude) and Slow check in and didnt intro where is lift or what. Similar as I owe her money face. understand she is pregnant but her colleague saw and walk away. The fan, Air cond very noise. Car park dont have complimentary and hard to find hotel entrance.
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled as a couple
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Jeannie008 wrote a review Jun 2023
Perth, Australia119 contributions46 helpful votes
Clean and basic room. Housekeeping was attentive. The location was fantastic, the Midvalley mall was connected to the hotel and you could have eateries, cinemas and Thai Spas. Great for a staycation . Restaurants were abundant. There were times when the neighboring room was smoking and I had to put a towel below the door to prevent smoke smells from infiltrating my room, I wish they would ban smoking
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Date of stay: June 2023Trip type: Travelled solo
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Benjamin L wrote a review Jun 2023
1 contribution
+1
I have been a loyal customer of Cititel Hotel in Kuala Lumpur for the past decade . After MCO , the hotel went under intensive renovation . When I first checked into the new looks hotel room , I fall in love with it because it totally captured my heart. It is so comfortable to rest in the room with the warm light and the clean environment which makes me unwilling to leave the room. Everything is almost perfectly done with new bed head board , new design carpet , new desk with USB connector for mobile phone charging , new ceiling light , new television set mounted on wall , new modern bathroom wall and floor tiles , etc and the lists go on. Taking a shower is so enjoyable with the ambient lighting and tranquility . The hotel room environment is so comfortable that resting is worry free and stress free. Furthermore , I can rest whole day without any disturbance and feeling secure. The credit goes to Miss Lau Joo Li , the Housekeeping Manager who is dedicated to attend to every of my needs. I requested for a room with close proximity to the lift and she was able to fulfil my requirements. When I first stayed in this hotel , she took the trouble to talk to me personally to create a the warm relationship between customer and the hotel which is better than making phone calls without any mutual face to face communication. She should be promoted as a PR manager due to the fact that whenever I booked a room in advance , I would immediately inform her and she would delegate her staff to switch on my room aircon to keep the temperate cool. She more or less represents the Cititel Hotel like an ambassador to me as I only have close friendship with her in Cititel Hotel through the years. Bravo to your esteemed Housekeeping Manager for her genuine contribution to her job and duty.
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Date of stay: April 2023
Value
Location
Service
Trip type: Travelled solo
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PRICE RANGE
RM 234 - RM 282 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cititel mid valley hotel kuala lumpur, cititel mid valley kuala lumpur
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
646
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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CITITEL MID VALLEY (R̶M̶ ̶4̶3̶0̶) RM 239: UPDATED 2024 Hotel Reviews, Price Comparison and 707 Photos (Kuala Lumpur) - Tripadvisor

Frequently Asked Questions about Cititel Mid Valley
Which popular attractions are close to Cititel Mid Valley?
Nearby attractions include Mid Valley Megamall (0.09 km), The Gardens Mall (0.3 km), and Jurassica (0.3 km).
What are some of the property amenities at Cititel Mid Valley?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Cititel Mid Valley?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Cititel Mid Valley?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Cititel Mid Valley?
Yes, a parking garage, paid public parking on-site, and secured parking are available to guests.
What are some restaurants close to Cititel Mid Valley?
Conveniently located restaurants include Tokyo Secret, Antipodean Mid Valley, and Din Tai Fung at The Gardens Mall.
Are any cleaning services offered at Cititel Mid Valley?
Yes, dry cleaning and laundry service are offered to guests.
Does Cititel Mid Valley offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Cititel Mid Valley?
The staff speaks multiple languages, including English, Chinese, Malay, and Tamil.
Are there any historical sites close to Cititel Mid Valley?
Many travellers enjoy visiting Kuala Lumpur City Gallery (3.7 km), Rumah Penghulu Abu Seman (5.6 km), and Istana Negara (4.5 km).
Does Cititel Mid Valley have any great views?
Yes, guests often enjoy the city view available here.