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Cititel Mid Valley Lingkaran Syed Putra, Kuala Lumpur 59200 Malaysia
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US$60
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Traveller (467)
360
Panoramas (5)
Room & Suite (303)

About

#110 of 759 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
Strategically located within Mid Valley City; one of the most modern and integrated leisure, dining, entertainment and shopping destination in Kuala Lumpur, Cititel Mid Valley is easily accessible to major commercial hubs and popular tourist attractions. Adjoining to the hotel is two exciting malls; the Mid Valley Megamall and the upscale Gardens Mall, with over 630 retail shops featuring a smorgasboard of fashion, food, entertainment and family fun. Featuring two categories of well-appointed rooms and equipped with modern amenities, 646-room hotel comprises of Superior and Deluxe rooms with internet broadband, that is offered free to residential guests. For dining and relaxation, the 24 hours Citi Cafe is located at Hotel's lobby whereas the Citi Lounge is ideal for evening cocktails.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Bar / lounge
Highchairs available
Car hire
Business Centre with Internet Access
Conference facilities
Foot bath
Paid public parking on-site
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Taxi service
Banquet room
Meeting rooms
Foot massage
Full body massage
Hand massage
Head massage
Massage
Neck massage
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shops
ATM on site
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Walk-in shower
Bath / shower
Room service
Safe
Telephone
Bottled water
Iron
Wake-up service / alarm clock
Hair dryer
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Room types
City view
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
City View
Languages Spoken
English, Chinese, Malay, Tamil

Location

Full view
96Great for walkers
Grade: 96 out of 100
161Restaurantswithin 0.5 km
10Attractionswithin 0.5 km
1027Reviews16Q+A100Room tips
Traveller rating
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  • 48
Time of year
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Popular mentions
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Most Recent
Bob T wrote a review Nov 2022
1 contribution
+1
Barely an hour after i checked in i already fell in love with your hotel already till i extended my stay for another night.The hotel is very clean smooth checkin & my room was awesome although its tucked in the extreme corner of the building.Its my first time stay in your hotel and it definitely won't be my last.
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Date of stay: November 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Gardens Hotel, Marketing at Cititel Mid Valley
Responded 1 week ago
Dear Bob T, Thank you for making us your preferred hotel while visiting our beautiful city and I am glad that you had an amazing first time with us. It brings me great joy knowing that every touchpoint of your stay went perfectly, so much so you extended your stay! It will certainly be a pleasure to be at your service again in your next visit. Take care! Best regards, Michael Quay
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lim wrote a review Nov 2022
Singapore, Singapore5 contributions
We stay for about 1 week here due to convenient. Hotel located next to shopping mall. Other than hotel room is clean & room service good. FRONT DESK staff not helpful, when we need help call taxi or ask for road direction, they asked that we check Grab or google.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Gardens Hotel, Marketing at Cititel Mid Valley
Responded yesterday
Dear Augostura, We appreciate that you took the time to write us a review about your stay with us. I am thrilled to learned that you loved staying in our location and got the opportunity to enjoy our newly renovated rooms. Your feedback will be shared with Housekeeping Team who will certainly be happy to hear this. Your feedback on front desk staff is important to us and I will discuss this with the team promptly to ensure no re-occurrence. We look forward to your return and delivering our very best to you. Best regards, Michael Quay General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Naranjan K wrote a review Nov 2022
Kajang, Malaysia16 contributions5 helpful votes
Great location for a get together with friends. As for the food, I enjoyed the cakes n pastries (especially the carrot cake) which were tasty, and also the delicious chicken rendang. However, i can't say the same for some of the other dishes. Bubur chacha was bland. Maybe fish could be served boneless as one doesn't want to be struggling with bones while chatting.
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Date of stay: October 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Gardens Hotel, Marketing at Cititel Mid Valley
Responded 1 week ago
Dear naranjank, Thank you for taking the time for leave your feedback. I am delighted that you had an pleasant get together with your friends at Citi Cafè, and that the pastries and rendang stood out the most. We take note of your observation on dishes to improve. Enhance our culinary offering is our priority and we definitely look forward to having you back again. Best regards, Michael Quay General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Delvin wrote a review Oct 2022
Petaling Jaya, Malaysia2 contributions
We had company buffet lunch at cititel cafe. Price was very reasonable. Food was excellent. Variety was good. Each and every dish was tastefully made. Prawn mee was 10/10. Local kuih muih tasted just like home made. Best taste Satay. Kuah Rojak texture was just right. A big thumbs up and hats off to Chef Suren. Also thank you for the superb service Mr James (F&B manager).
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Date of stay: October 2022
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Gardens Hotel, Marketing at Cititel Mid Valley
Responded 1 week ago
Dear Sdelvin, Thank you for taking the time for your superb review. We are glad that you like thoroughly enjoyed your company lunch and that each dish satisfied your palette. I will surely to pass on your compliments to Chef Suren and James as well as the rest of the team know that they did a wonderful job. We look forward to your future visit as it would be our pleasure to welcome you back. Best regards, Michael Quay General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
pmichaelson wrote a review Oct 2022
1 contribution1 helpful vote
My room was very smelly, housekeeping was quite poor. The room smelled of mould or mildew or even body odour. Bathroom was dirty, stains and mould. In the lift, there was some kind of air purifier literally stuck to the ceiling, with the filter hanging off.. obviously engineering and housekeeping could care less. Very surprising - really no excuse for smelly, dirty room.
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Date of stay: October 2022
Value
Location
Service
Trip type: Travelled on business
Room Tip: Find another hotel!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Gardens Hotel, Marketing at Cititel Mid Valley
Responded 13 Oct 2022
Dear pmichaelson, Thank you for taking the time to share your constructive feedback. We regret learning that we did not meet your expectations on your recent stay. I am disappointed that we failed to meet your expectations, and that the comfort level of your room was unsatisfactory. Please accept my humble apologies for the inconvenience. Rest assured this is something that engineering and housekeeping department are endeavouring to rectify for immediate improvement. I hope you will give us another opportunity in your next visit to Cititel Mid Valley. Yours sincerely, Michael Quay General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jasley T wrote a review Sep 2022
2 contributions
Marvelous!! Nice stay for 2 day trip, convenient location and friendly staff. Especially front desk Ms Jes, very helpful and friendly. We enjoy the stay with deluxe room! Although get city view but overall are well done, satisfaction and nice food from in room dining. Recommended and look forward to visit again!
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Date of stay: September 2022Trip type: Travelled as a couple
Room Tip: Parking at P1 C is more convenient. During afternoon may hard to find parking lot due to is...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Gardens Hotel, Marketing at Cititel Mid Valley
Responded 28 Sep 2022
Dear Jasley T, It was truly a pleasure having you as our guest at Cititel Mid Valley - thank you for your marvelous review! We are glad that Jes made you feel right at home along with all our other friendly staff during your two days with us. Most importantly hearing your recommendation for our renovated rooms and great food made our day. We thank you again for staying with us as well as for ranking us so highly, Jasley T. See you again in your next visit. Best regards, Michael Quay General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nori L wrote a review Sep 2022
1 contribution
One of my favorite hotel in KL , been stay for many times . My recent stay in refurbished deluxe room was a pleasant stay Difinitely will come back again. I choose it not only the location , but also the friendly staff . Especially I would like to thanks to the night shift concierge staff . As I parked my car in valet parking but forgot to close my window, the concierge staff called to the room and reminded this matter .really appreciated it .
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Date of stay: September 2022Trip type: Travelled with family
Room Tip: No more cititel guest only parking area .They sharing the parking with shopping mall now, might...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Gardens Hotel, Marketing at Cititel Mid Valley
Responded 26 Sep 2022
Dear Belinda L, Thank you for the full star rating. My team and I are delighted to read that you had a good experience, much like your many previous visits. It really makes our day reading your kind recognition of the team's efforts - they have certainly enjoyed attending to your needs as much as you enjoyed being here. We look forward to welcoming you back soon and in the mean time, stay safe. Best regards, Michael Quay General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
william Loh wrote a review May 2022
Bintulu, Malaysia1 contribution
Simple tiny but cosy room great for short term one person stay. Courteous hotel staffs very willing to take any reasonable requests. Great location and easy access to Midvalley mega mall having abundance F&B, retail shopping and entertainment.
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Date of stay: May 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Gardens Hotel, Marketing at Cititel Mid Valley
Responded 31 May 2022
Dear williamID4815GH, thank you so much for sharing about your delightful stay with us. We are glad to know our location and friendly service made you feel at home. The team looks forward to having you stay with us for another memorable vacation! Best regards, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jamndoughnuts wrote a review Feb 2022
Puchong, Malaysia40 contributions4 helpful votes
Service was great especially from Fakhiruddin(If I spelt that right) that made start if our stay great. The room is a little small better to book the Deluxe room for bigger size. The shower pressure is very strong and that's great but the cubicle is a little small for tall people which causes the bathroom to flood. Breakfast this morning was okay. Can't complain for the price we paid. Overall good stay experience. Thank you Cititel team.
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Date of stay: February 2022Trip type: Travelled as a couple
Room Tip: There is no hotel parking try to find somewhere near the entrance if not you will need to walk far.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Gardens Hotel, Marketing at Cititel Mid Valley
Responded 28 Apr 2022
Dear jamndoughnuts, We can't thank you enough for sharing a positive review and we are happy to know you had an overall pleasant stay. We also appreciate your commendation for Fakaruddin who made sure all your needs were met. All of the team look forward to welcoming you back for another memorable stay again. Best regards, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fong Wei wrote a review Jan 2022
208 contributions16 helpful votes
+1
The superior room is small. but the room is clean. housekeeping is on alternate day if u stay longer. advantage is in Midvalley, can have a rest after shopping. RM5 parking with validate TNG at front desk. Breakfast is ala carte. no more no less.
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Date of stay: January 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Gardens Hotel, Marketing at Cititel Mid Valley
Responded 28 Apr 2022
Dear fongwei83, Thank you for letting us know about your recent stay with us, we are glad to know our location and clean room served you well. All of us look forward to welcoming you back again for a great stay. Best regards, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$48 - US$63 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
cititel mid valley hotel kuala lumpur, cititel mid valley kuala lumpur
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
646
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CITITEL MID VALLEY (R̶M̶ ̶3̶4̶4̶) RM 232: UPDATED 2022 Hotel Reviews, Price Comparison and 708 Photos (Kuala Lumpur) - Tripadvisor

Frequently Asked Questions about Cititel Mid Valley
Which popular attractions are close to Cititel Mid Valley?
Nearby attractions include Mid Valley Megamall (0.09 km), The Gardens Mall (0.3 km), and Jurassica (0.3 km).
What are some of the property amenities at Cititel Mid Valley?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Cititel Mid Valley?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Cititel Mid Valley?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Cititel Mid Valley?
Yes, a parking garage, paid public parking on-site, and secured parking are available to guests.
What are some restaurants close to Cititel Mid Valley?
Conveniently located restaurants include Antipodean Mid Valley, Din Tai Fung at The Gardens Mall, and Village Roast Duck.
Are any cleaning services offered at Cititel Mid Valley?
Yes, dry cleaning and laundry service are offered to guests.
Does Cititel Mid Valley offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Cititel Mid Valley?
The staff speaks multiple languages, including English, Chinese, Malay, and Tamil.
Are there any historical sites close to Cititel Mid Valley?
Many travellers enjoy visiting Kuala Lumpur City Gallery (3.7 km), Rumah Penghulu Abu Seman (5.6 km), and Istana Negara (4.5 km).
Does Cititel Mid Valley have any great views?
Yes, guests often enjoy the city view available here.