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Dorsett Kuala Lumpur

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Dorsett Kuala Lumpur
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1,337 Reviews from our TripAdvisor Community

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Showing 1,164: English reviews
Kota Kinabalu, Malaysia
Level Contributor
69 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 2 days ago NEW

Stayed for three nights just this week. The hotel still under going renovation at their lobby and external building. Only 2 lifts available for a full house week, buffet breakfast 3 days on the row same food. Dinning through heavy drilling noise from external building, dusty and muddy outside the hotel. Disappointed as we were unaware of the extensive renovation... More 

Helpful?
Thank annecheehyde2018
DKL-AreaGM, General Manager at Dorsett Kuala Lumpur, responded to this review

Dear Guest, Greetings from Dorsett Kuala Lumpur! Thank you so much for providing us with your valuable feedback. We regret that the renovation exercise had inconvenienced you during your stay and thus made it less memorable than was expected. You will be glad to know that we have addressed these issues with the respective departments and there will be improvements... More 

Norwich, United Kingdom
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 6 days ago NEW

Booked for convenience of shopping to end our holiday in Malaysia. Room was spacious and fairly peaceful, housekeeping staff were very friendly and on seeing us in corridor in morning always checked if we had everything we needed. Unfortunately the negatives out weighed the positives for this stay, we were also not aware of the construction on going at the... More 

Helpful?
Thank MariaMorrello
DKL-AreaGM, General Manager at Dorsett Kuala Lumpur, responded to this review

Dear Guest, Greetings from Dorsett Kuala Lumpur! Firstly, we would like to thank you for selecting our hotel. We truly regret to learn of your less than satisfactory stay with us and we appreciate your constructive feedbacks. Also thank you for your positive note and recognition on our Housekeeping team. Rest assured that we will make every effort to improve... More 

Singapore, null, Singapore
Level Contributor
44 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 6 days ago NEW via mobile

Booked 3 rooms. The newly renovated twin bedded (supersingle) room came with a couch cum sofa bed (queen). Room size is just right. Hotel is currently refurbishing building exterior hence the building itself is not conspicuous. Entrance to the lobby area is half hidden. Drivers may get confused about the carpark entrance. Fortunately, there are staff directing us to the... More 

Helpful?
Thank Rawsilver
DKL-AreaGM, General Manager at Dorsett Kuala Lumpur, responded to this review

Dear Guest, Thank you so much for staying with us. I am greatly appreciative of your lavish praise on our Front Office associates which I look forward to share with Wilson (our Front Office Manage) and our colleagues as it will certainly motivate them to the highest level. I have also noted your feedback on our temporary entrance which we... More 

Phuket, Thailand
Level Contributor
40 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 week ago

Good location and only a few min walk from the Hotel to Bukit Bintan Road. The service from the front desk was good. Only that there was no information about the contraction and renovation at the hotel when made a booking from the website, however, the renovation did not disturb our stay, Internet very slow, one towel set in the... More 

Helpful?
Thank DominicVeeranat
DKL-AreaGM, General Manager at Dorsett Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your visit to Kuala Lumpur recently. We have taken note of your constructive comments regarding our room amenities and our housekeeping colleagues. Please be assured that these issues would be looked into and rectified. We sincerely hope you would accord us another opportunity to being of service to you again soon.... More 

Bangkok, Thailand
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

Checking in today, the bell and front desk service was good. Only a bit surprised when arrive at the hotel as there was nothing informed about the renovation when booked at the website. However, the renovation was not disturb our stay at all only the entrance to the lobby that had been blocked from the main road to the side... More 

Helpful?
1 Thank MercurePatongGM
DKL-AreaGM, General Manager at Dorsett Kuala Lumpur, responded to this review

Dear Guest, We are delighted to hear that you have enjoyed your stay with us. We have also taken note of your constructive feedback on our internet service which we will constantly improve to enhance our service levels as expected by our valued guests like your good self. We hope to have the opportunity to welcome you back again for... More 

Umina Beach, Australia
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago

Had the opportunity to spend a few nights in KL on our trip back home. Stayed at the Dorsett. It is handy to most things particularly if shopping is on your mind. Easy walk to Shopping Centres and more shops, shops and unt & you will find some bargains and great eating places. Further to walk to the Petronas Towers,... More 

Helpful?
Thank wayne d
DKL-AreaGM, General Manager at Dorsett Kuala Lumpur, responded to this review

Dear Guest, Thank you so much for your lovely review on your recent stay with us and we truly appreciate for recommending us. We are already eager to welcome you back for another Dorsett experience. Thank you & warm regards, Christina Toh Area General Manager More 

Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago

Hotel is ideally located within walking distance of most of the up-market shopping centres + Petronis Towers. It was unfortunate that the hotel was undergoing renovations at the time of our visit. Rooms are very comfortable & the staff are excellent. The facilities available during our visit were limited, which was unfortunate. Certainly not the best hotel in KL, but... More 

Helpful?
Thank TDtwo
DKL-AreaGM, General Manager at Dorsett Kuala Lumpur, responded to this review

Dear Guest, We are delighted to hear that you have enjoyed the location of our hotel and our room. We have also taken note of your constructive feedbacks which we will constantly improve to enhance our service levels as expected by our valued guests like your good self. We hope to have the opportunity to welcome you back again for... More 

Perth
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 2 weeks ago

Stayed at the Dorsett for 5 days early November with a friend. Was very disappointed that the pool was out of action as my visits are for shopping eating the wonderful Malaysian food and lazing by the pool. After explaining our disappointment we were upgraded to a suite which was very much appreciated that's what I call customer service. There... More 

Helpful?
1 Thank JanPerth
DKL-AreaGM, General Manager at Dorsett Kuala Lumpur, responded to this review

Dear Guest, Thank you so much for taking the time to share your feedback and observations, which are useful for our continuous improvement. We are most concerned to hear that your recent stay with us fell short of your expectation. However, we are glad to hear that you had an overall enjoyable stay with us. We look forward to your... More 

Singapore
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago

My friends and I had booked 2 of the family rooms to accomodate 5 of us. We had checked in on the 11 Nov 2016 and checked out on 14 nov 2016. We were given 2 rooms side by side at Level 24. (2415 and 2416) The fact that the hotel is undergoing major renovation, did not inconvenient us that... More 

Helpful?
1 Thank ElleLin86
DKL-AreaGM, General Manager at Dorsett Kuala Lumpur, responded to this review

Dear Guest, It’s rewarding to hear of our colleagues’ warm hospitality and impeccable service you had encountered during your stay with us. I am greatly appreciative of your lavish praise on our Housekeeping associates which I look forward to share with Emran and our colleagues as it will certainly motivate them to the highest level. I have also noted your... More 

Singapore, null, Singapore
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 2 weeks ago via mobile

Every time i visit KL this will be the hotel of my choice. Newly renovated with large rooms. Location is just so fantastic yet the price is so so reasonable. Staff are the most helpful too. Top recommendation !

Helpful?
Thank Matthew N
DKL-AreaGM, General Manager at Dorsett Kuala Lumpur, responded to this review

Dear Guest, Thank you so much for your lovely review on your recent stay with us and we truly appreciate for recommending us. We are already eager to welcome you back for another Dorsett experience. Thank you & warm regards, Christina Toh Area General Manager More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Dorsett Kuala Lumpur is located in the heart of Kuala Lumpur's Golden Triangle, a stone's throw away from Malaysia's finest shopping malls, eateries, tourist and entertainment spots. A short 5 minutes' walk will take you to the doorstep of Pavilion, Starhill Gallery, Fahrenheit 88, Lot 10, Sungei Wang, Berjaya Times Square and Low Yat Plaza. The KL Convention Centre and Petronas Twin Towers are also within walking distance from the hotel through an air-conditioned link bridge. ... more   less 

Additional Information about Dorsett Kuala Lumpur

Address: Dorsett Regency Kuala Lumpur 172 Jalan Imbi, Kuala Lumpur 55100, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: RM219 - RM478 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Dorsett Kuala Lumpur 4*
Number of rooms: 320
Reservation Options:
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Also Known As:
Dorsett Regency Kuala Lumpur Hotel Kuala Lumpur
Regency Kuala Lumpur
Kuala Lumpur Regency
Hotel Style:
#47 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Dorsett Kuala Lumpur staff and other travellers.
28 questions
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Questions? Get answers from Dorsett Kuala Lumpur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check the room first before accepting it”
 of 5 bubbles MariaMorrello, 27 Nov 2016 | Read review
“Choose the room that is not facing the construction site”
 of 5 bubbles DominicVeeranat, 23 Nov 2016 | Read review
“Choose the room that not facing the construction of the building next the the Hotel”
 of 5 bubbles MercurePatongGM, 23 Nov 2016 | Read review
“Try and get a corner suite, the higher the better - all offer interesting views”
 of 5 bubbles waynedL8272OC, 20 Nov 2016 | Read review
“View of the city”
 of 5 bubbles Vanden81, 17 Oct 2016 | Read review
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