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Renaissance Kuala Lumpur Hotel & Convention Centre

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Corner Of Jalan Sultan Ismail And Jalan Ampang, Kuala Lumpur 50450 Malaysia
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Renaissance Kuala Lumpur Hotel & Convention Centre
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#56 of 745 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Badminton
Tennis court
Children's playground
Wifi
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Outdoor dining area
Wine / champagne
Swimup bar
Poolside bar
Evening entertainment
Children's television networks
Kids pool
Highchairs available
Airport transportation
Car hire
Taxi service
Conference facilities
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Shared kitchen
Sun deck
Butler service
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Sofa bed
Walk-in shower
Interconnected rooms available
Room service
Safe
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Electric kettle
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
City View
Languages Spoken
English, Chinese, Malay
Hotel links
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Location

Full view
100Great for walkers
Grade: 100 out of 100
94Restaurantswithin 0.5 km
14Attractionswithin 0.5 km
4687Reviews141Q+A100Room tips
Traveller rating
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Lucie wrote a review Mar 2020
Brazil381 contributions164 helpful votes
I had an amazing stay! Rooms are spacious, awesome and bed is very comfy. I had a view in my room facing the Petrona Towers, that was fabulous! There is a giant pool that i didn’t get to enjoy, however i enjoyed the gym that is also huge! Staff is very kind and very lovely. Hotel is well located. Walking distance from Petrona Towers!
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Date of stay: May 2019
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Allan D wrote a review Mar 2020
14 contributions31 helpful votes
We stayed in the hotel two years ago and were really impressed, but now a little disappointed. The Club level rooms are a little more expensive but we think the quality is worth the extra expense. The rooms are large well appointed with a large comfortable bed, sofa, and desk. The club level has a lounge which is available all day and serves snacks and drinks at the appropriate time of the day. Breakfast can be taken there, although it offers limited choice so many club guests use the main restaurant, and here lies our disappointment. Previously the hotel restaurant was large opulent with a very wide range on international cuisine for breakfast. This has now gone replaced by the Evolution restaurant, which in my opinion does not meet the required standard. Why? It is really a lobby cafe rather than a restaurant, and is simply to small, guests often cannot find a free table. The restaurant offers a Chinese, Indian and Western food stations as well as a bakery. The arrangement is haphazard with no logic, the Indian station being close to the kitchen in a sort of corridor, it offered three vegetarian curries but no meat or fish options, not everyone is a vegetarian. The choice of local food was also limited, all of which was the same every day. whilst breakfast is not the only gauge of the quality of a hotel it is important, and on this score the hotel fails badly. The staff were as always helpful and friendly although as they were under pressure in the Evolution restaurant they had little time for their customers. There are better situated hotels in KL, and considering the rather downgrading f the facilities next time in KL we will choose another hotel, one perhaps that is not trying to penny pinch
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Date of stay: March 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Evan S wrote a review Mar 2020
Fort Lauderdale, Florida159 contributions295 helpful votes
I stayed here for two nights from 28FEB-01MAR2020 and was really frustrated by the experience. Before arriving I was notified in the Marriott Bonvoy app that we had received a suite upgrade. We arrived and it took well over 10 minutes standing at the desk to get checked in. During check-in no one thanked me or otherwise acknowledged my Marriott Ambassador Status...strange. Then we got to our room and realized that it was not a suite. I assumed that there was some kind of computer error that caused the check-in delay and room downgrade so I called the front desk and explained. They apologized and said they would put us in the suite as planned...but that took 35 minutes. Even though we eventually got into a very nice suite, there were many other problems. The guy who checked us in told us the wrong lounge hours. We had to go to the front desk three times because our keys kept losing access to the club lounge level. Check-out was also slow and seemed inefficient. The worst part of this stay was dealing with the concierge and desk employees in the lounge. My girlfriend and I were trying to book a food tour and requested the staff to help us call a couple of the companies we had found to help schedule the tour. Nobody in the hotel wanted to help us. The concierge just stared at us, hoping we would go away. I'm not sure if he didn't understand what a food tour was or if he just didn't care to pick up the phone and dial a few of the companies we were hoping to book with. The desk staff in the lounge were almost as bad. They said they would help schedule something but ended up making one call and ignoring us for over an hour until we tracked them down and they admitted to giving up. While many of the staff here seemed unhelpful and/or incompetent, it wasn't all bad. The room was beautifully-appointed, clean, comfortable, full of electric plugs, had fast Wi-Fi, and the bathroom was rather luxurious. All the cleaning and service staff were excellent. The main breakfast was fantastic. They've got a world-class buffet breakfast. The club lounge was also excellent as far as food and drink offerings go...just don't ask for tourism information. Hopefully my bad experience was a fluke. But it hurt to be treated so poorly, not only as an Ambassador Elite but as someone who stayed at this exact property in the past. I won't come back here. I don't recommend other Marriott Bonvoy Elites stay here when there are SO MANY alternatives in Kuala Lumpur.
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Date of stay: February 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Response from ren_kualalumpur, General Manager at Renaissance Kuala Lumpur Hotel & Convention Centre
Responded 18 Mar 2020
Dear ewstuber, First and foremost, we sincerely apologize for the less than satisfactory experience and we are sorry for the inconvenience you have experienced. We do take the feedback of our guests seriously and thank you for your input. Please know that I have shared your disappointment with my team and we will build training processes for our associates to be sensitive towards guests' needs and not to have situations like these arise in the future. I do realize that this in no way makes up for the inconvenience you went through, but I do hope that you will not let this mar your impression of the hotel and would appreciate it if you would give us another opportunity to welcome you back so we may provide you with a refreshed experience which we pride ourselves in. On a more positive note, I am delighted that you enjoyed our facilities and amenities from our freshly refurbished rooms, culinary offerings at Evolution Café and exclusive R Club Lounge. Thank you for sharing your feedback with us following your recent stay. Best wishes, Bipan Kapur General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Riina K wrote a review Mar 2020
Tampere, Finland30 contributions8 helpful votes
+1
Very good service and nice Hotel. Swimming pool very big and nice pool bar. Rooms are clean and huge bed.😊 Breakfast 10+ Also gym was good and there was sauna and jacuzzi. It was nice to go relax after training.
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from ren_kualalumpur, General Manager at Renaissance Kuala Lumpur Hotel & Convention Centre
Responded 11 Mar 2020
Dear RiinaK407, Thank you for leaving your review on TripAdvisor. I am glad that you had a wonderful stay with us and thoroughly enjoyed our facilities, amenities and culinary offerings at Evolution Café. My team and I look forward to having many more opportunity to welcome you back to stay at Renaissance Kuala Lumpur Hotel should your travels bring you back to the city. Best regards, Bipan Kapur General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bronwyn T wrote a review Mar 2020
4 contributions8 helpful votes
This is an old hotel, but the rooms have been very nicely and recently updated. My friend and i had a twin room that was spacious, with a lounge and work table. plenty of space for hanging clothes and shelves. wonderful 'block-out' curtains. The bathroom was a good size with large shower and full bath and a large round 'light-up' mirror. The pool is huge with plenty of shade and a large bar area. We had access to the the Club lounge where the staff were lovely. Always happy to greet us and make sure we were comfortable. Easy access location to many things, monorail and free bus service across the road, the lrt (light rail transit) station only 5min walk. The staff certainly made our stay memorable for two Aussie ladies and we would happily recommend this hotel.
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Date of stay: February 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from ren_kualalumpur, General Manager at Renaissance Kuala Lumpur Hotel & Convention Centre
Responded 11 Mar 2020
Dear bronwynt365, Thank you for taking the time to share your review with us following your stay. It is delightful to read your enjoyable stay with us at the Renaissance which features an outdoor Olympic-sized pool, 24-hour Fitness Centre and an exclusive R Club Lounge for your comfort and convenience. I am glad that you enjoyed our newly renovated spaces and took the opportunity to explore the city during your stay with us. Thank you for your kind recommendations and all of us here look forward to welcoming you back should your travels bring you back to Kuala Lumpur in the not too distant future. Take care and best wishes, Bipan Kapur General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mohd Aizat Syafiq Md Bakhari wrote a review Mar 2020
39 contributions13 helpful votes
+1
This is my first time experience check in to Renaissance Hotel Kuala Lumpur. Before this i always check in to Renaissance Hotel JB and i am satisfied with their services. Actually i am quite afraid to check in here at the first place since this hotel was built in 1996 ( Very old hotel ). But when i step inside the hotel lobby, all the feeling totally change. 360 degree. This hotel is really look luxurious with the marble finishing, the chandelier looks very nice and luxury. For your information, this hotel consists of 2 wings ( East wing and West wing ). But one wing have been closed for renovation and will be opened soon. This hotel has a basement car park ( RM10/day for unlimited in and out ). The car park elevator to the hotel lobby was located at the wing that have been closed for renovation. So don’t be afraid if you didn’t see the hotel lobby first when you come out from the car park elevator. Need to make a short walk to reach the hotel lobby. I have been attended by Mr Faizal at the check in counter. He is a polite, friendly and very helpful person. Even though he wearing the face mask ( Covid-19 precaution ), he still trying the best to make me feel comfortable with him. Good job Mr Faizal. Keep it up. My room of choice for this first time experience is Executive Suite with King Bed and Sofa Bed. The room was very spacious. I think can accommodate up to 4 adults easily. This room have separate living room and bedroom with one toilet with wash basin at the living room and the bathroom complete with wash basin, sitting toilet, bath tub and shower room. This means that this room has 2 separated toilet. The air-cond were in very good condition and have enough cooling sensation for this huge room. The air-cond have separated controller ( one for living room & another one for bedroom). Sofa bed also have in the bedroom and at the living room. So for me there is no problem to accommodate 4 adults in this room. There are 2 big screen TVs ( i think 49” or 51” size ) and plenty of channels available at the living room and in the bedroom. Breakfast is at Revolution Cafe at the G level ( same level with hotel lobby). Plenty of food and all of it are very delicious. Cafe staff are friendly with the guest and they always try to make all the dining guests feel happy and comfortable. Good job guys! Overall, i am very satisfied with Renaissance Hotel KL. I am looking forward to stay here again when i need to be in KL in the future. To all staff of Renaissance Hotel KL, good job to all of you. Really love to check in here again.
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Date of stay: March 2020
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from ren_kualalumpur, General Manager at Renaissance Kuala Lumpur Hotel & Convention Centre
Responded 8 Mar 2020
Dear eyezat87, Thank you for giving us an opportunity to extend the Renaissance hospitality to you in the heart of Kuala Lumpur and sharing the detailed account of your experience with others. We are thrilled that you had a memorable stay with us and enjoyed every aspect of our hotel’s facilities and amenities. Our hotel which was recently renovated indeed has a brand new look and feel to keep up with changing times and I am glad that you love our brand new Renaissance lobby. I will be sure to share your kind compliments with Faizal which will definitely spur him to greater heights. Our team looks forward to welcoming your return to enjoy more of the Renaissance Kuala Lumpur Hotel in the hopefully not too distant future. Kind regards, Bipan Kapur General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
TheAliMonster wrote a review Mar 2020
Kuala Lumpur, Malaysia6 contributions13 helpful votes
Located at the cross junction of two busy roads in the heart of KL, the warming, dark brown hotel exterior welcomed us into a cool, pleasant hotel lobby with grand marble flooring and hospitable staff. Check-in was quick, and complimentary water infusions were available to quench our thirst. The rooms are clean, comfortable and come with both bath and rain-shower. There are toiletries, 2 bottles of complimentary water, tea/coffee facilities and a mini-fridge to chill our own food/drinks which we brought back to the hotel during our travels around town. The usual contents in the mini-bar can be made available at the listed hotel prices if we so wished by simply calling down to the front desk using the room phone, similar with the in-room dining facility. One thing to note is that the headboard lighting on the bed does warm up the bed significantly, and it became too warm for us. Luckily, we noticed this before sleeping, and managed to turn off the lights at the bed area so it got cooler before we slept. We made sure we kept the lights off at the bed area for the rest of our stay. We took advantage of the hotel's close proximity to many areas of interest and walked to KLCC/Petronas Twin Towers, Hard Rock Cafe, and also hopped onto the KL Monorial directly opposite the hotel which took us to Pavilion Shopping Centre, Lot 10, HeliLounge Rooftop Bar and Bukit Bintang, all of which have connecting transportation to other areas of interest. We also enjoyed relaxing at the hotel swimming pool and the swimming pool bar for refreshments. We tried the weekend seafood buffet dinner at the hotel and it was good value for money with sashimi cuts, lobster slippers, big prawns, and a variety of local cuisine showcasing the different Malay, Chinese and Indian dishes. All the dishes were tasty, but we were not too keen on the desserts as we felt they were a little dry, not because they were stale, but because we would have preferred more butter/oil/cream in the cakes. The desserts were all so healthy (lol). All in all, a pleasant stay for the both of us. Will definitely come here again.
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Date of stay: February 2020
Location
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from ren_kualalumpur, General Manager at Renaissance Kuala Lumpur Hotel & Convention Centre
Responded 8 Mar 2020
Dear alisonwpg79, Thank you for taking the time to share your in-depth review with us on TripAdvisor following your recent stay. It brings us great joy to learn that you thoroughly enjoyed our hotel facilities, amenities and took advantage of our strategic location to explore and discover the city. We thank you for your feedback regarding areas of improvement and it will certainly be shared with the team for continuous improvements. All of us here look forward to welcoming you back in the not too distant future for yet another wonderful experience. Thank you once again and take care. Kind regards, Bipan Kapur General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Palin2010 wrote a review Mar 2020
Huddersfield, United Kingdom97 contributions81 helpful votes
The hotel is in a superb location, close to everything worth seeing and close to district that has pubs/bars etc. All facilities are good, room was spacious and well appointed. All staff polite, cheerful and attentive. The only downside was the breakfast experience, a bit of a rugby scrum, too many people in too small a space. Not sure what the hotel could do to rectify it though. All in all a very enjoyable stay.
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from ren_kualalumpur, General Manager at Renaissance Kuala Lumpur Hotel & Convention Centre
Responded 8 Mar 2020
Dear Palin2010, Thank you for reviewing your stay with us on TripAdvisor. While we are glad that you enjoyed our strategic location, well-appointed guest rooms, and Renaissance hospitality, we are disheartened that your breakfast experience fell short of your expectations. My team and I sincerely apologize for any inconvenience caused. Rest assured, I will address this with the team for immediate improvements. Thank you once again for your review and we look forward to welcoming you back to the hotel again soon in the not too distant future. Best regards, Bipan Kapur General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Johnny W wrote a review Mar 2020
Phnom Penh, Cambodia20 contributions39 helpful votes
it was a very nice place to stay when visiting Kuala Lumpur. It was closed to Twin Tower and other shopping center, especially trains liked to KL Sentral. Breakfast was nice because there were varieties of choices. Highly recommended!
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Date of stay: January 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from ren_kualalumpur, General Manager at Renaissance Kuala Lumpur Hotel & Convention Centre
Responded 3 Mar 2020
Dear Johnny, Thank you for sharing your stay with us on TripAdvisor. We are humbled by your kind recommendations and we are glad that you had an enjoyable stay during your recent trip to the city. Our strategic location indeed provides convenience for guests like yourself to explore the city as we are steps away from the nearest Monorail and LRT station apart from the iconic Petronas Twin Towers. Thank you once again for making us your preferred hotel and do stay with us again soon should your travels bring you back to Kuala Lumpur. Take care and kind regards, Bipan Kapur General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lorraine W wrote a review Mar 2020
Wokingham, United Kingdom68 contributions51 helpful votes
Ideally placed for the MTR and the Petronas Towers this hotel offers everything you need. Breakfast is great, both western and Asian on offer. The Club breakfast offers a scaled down version, but is equally as good. Rooms have been modernised in one tower - the other was closed under renovation - but this did not effect us. Huge pool, with ample sun loungers and a good selection of drinks on the pool bar menu . Lots of restaurants within 10-15 walk. Great lobby bar for a night cap. Not just a business hotel, good facilities for the leisure traveller.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from ren_kualalumpur, General Manager at Renaissance Kuala Lumpur Hotel & Convention Centre
Responded 2 Mar 2020
Dear lorrainew201, Thank you for making us your preferred hotel in the heart of the city. My team and I are thrilled that you had a fabulous stay experience with and enjoyed every aspect of it from our strategic location, flavorful culinary offerings, restyled rooms, Olympic size swimming pool and stylish R Bar. We hope you took the opportunity to explore the city during your stay with us and all of us here look forward to be at your service again soon should your travels bring you back to the city. Kind regards, Bipan Kapur General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$124 - US$149 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
renaissance hotel kuala lumpur, kuala lumpur renaissance
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
400
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Frequently Asked Questions about Renaissance Kuala Lumpur Hotel & Convention Centre
Which popular attractions are close to Renaissance Kuala Lumpur Hotel & Convention Centre?
Nearby attractions include KL Tower Mini Zoo (0.5 km), Matic Cultural Dance Show (0.2 km), and Wicked Club KL (0.5 km).
What are some of the property amenities at Renaissance Kuala Lumpur Hotel & Convention Centre?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Renaissance Kuala Lumpur Hotel & Convention Centre?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Renaissance Kuala Lumpur Hotel & Convention Centre?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Renaissance Kuala Lumpur Hotel & Convention Centre?
Yes, valet parking is available to guests.
What are some restaurants close to Renaissance Kuala Lumpur Hotel & Convention Centre?
Conveniently located restaurants include Healy Mac's, Gravybaby Jalan P Ramlee, and YEN, W Kuala Lumpur.
Are there opportunities to exercise at Renaissance Kuala Lumpur Hotel & Convention Centre?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Renaissance Kuala Lumpur Hotel & Convention Centre have airport transportation?
Yes, Renaissance Kuala Lumpur Hotel & Convention Centre offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Renaissance Kuala Lumpur Hotel & Convention Centre located near the city centre?
Yes, it is 0.9 km away from the centre of Kuala Lumpur.
Are any cleaning services offered at Renaissance Kuala Lumpur Hotel & Convention Centre?
Yes, dry cleaning and laundry service are offered to guests.
Does Renaissance Kuala Lumpur Hotel & Convention Centre offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.