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Renaissance Kuala Lumpur Hotel & Convention Centre

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Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur 50450 Malaysia
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Traveller (3944)
Room & Suite (1394)
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Renaissance Kuala Lumpur Hotel & Convention Centre
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#50 of 654 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
Travellers' Choice
Discover the heart of Kuala Lumpur while enjoying a wide range of exceptional amenities at the Renaissance Kuala Lumpur Hotel. Only a 7-minute walk to the iconic Petronas Twin Tower, the unparalleled location is ideal for business or leisure. The hotel features sophisticated guest rooms and suites with deluxe bedding, high-speed Internet and marble bathrooms. Our choice of accommodations includes those with lounge access and picturesque views of the city skyline. Boasting a plethora of dining options, our restaurants offer everything from all-day dining buffet, intriguing bar, and an outdoor poolside restaurant. As one of the premier convention hotels in Kuala Lumpur, our venue features state-of-the-art facilities and the largest pillar-free ballroom in Malaysia. For the ultimate relaxation, experience our on-site Mandara Spa, with its soothing atmosphere and luxury treatments.
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Room & Suite (1,394)1,394
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Badminton
Tennis court
Children's playground
Wifi
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Kid-friendly buffet
Outdoor dining area
Wine / champagne
Swimup bar
Poolside bar
Evening entertainment
Children's television networks
Kids pool
Highchairs available
Airport transportation
Car hire
Taxi service
Conference facilities
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Shared kitchen
Sun deck
Butler service
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Sofa bed
Walk-in shower
Interconnected rooms available
Room service
Safe
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Electric kettle
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
City View
Languages Spoken
English, Chinese, Malay
Hotel links
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Location

Full view
100Great for walkers
Grade: 100 out of 100
90Restaurantswithin 0.5 km
13Attractionswithin 0.5 km
4696Reviews140Q+A100Room tips
Traveller rating
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  • 682
  • 241
  • 174
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Popular mentions
Lucie wrote a review Mar 2020
Brazil249 contributions78 helpful votes
I had an amazing stay! Rooms are spacious, awesome and bed is very comfy. I had a view in my room facing the Petrona Towers, that was fabulous! There is a giant pool that i didn’t get to enjoy, however i enjoyed the gym that is also huge! Staff is very kind and very lovely. Hotel is well located. Walking distance from Petrona Towers!
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Date of stay: May 2019
Rooms
Location
Service
Trip type: Travelled on business
3 Helpful votes
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Allan D wrote a review Mar 2020
14 contributions3 helpful votes
We stayed in the hotel two years ago and were really impressed, but now a little disappointed. The Club level rooms are a little more expensive but we think the quality is worth the extra expense. The rooms are large well appointed with a large comfortable bed, sofa, and desk. The club level has a lounge which is available all day and serves snacks and drinks at the appropriate time of the day. Breakfast can be taken there, although it offers limited choice so many club guests use the main restaurant, and here lies our disappointment. Previously the hotel restaurant was large opulent with a very wide range on international cuisine for breakfast. This has now gone replaced by the Evolution restaurant, which in my opinion does not meet the required standard. Why? It is really a lobby cafe rather than a restaurant, and is simply to small, guests often cannot find a free table. The restaurant offers a Chinese, Indian and Western food stations as well as a bakery. The arrangement is haphazard with no logic, the Indian station being close to the kitchen in a sort of corridor, it offered three vegetarian curries but no meat or fish options, not everyone is a vegetarian. The choice of local food was also limited, all of which was the same every day. whilst breakfast is not the only gauge of the quality of a hotel it is important, and on this score the hotel fails badly. The staff were as always helpful and friendly although as they were under pressure in the Evolution restaurant they had little time for their customers. There are better situated hotels in KL, and considering the rather downgrading f the facilities next time in KL we will choose another hotel, one perhaps that is not trying to penny pinch
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Date of stay: March 2020
Location
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Evan S wrote a review Mar 2020
Fort Lauderdale, Florida151 contributions262 helpful votes
I stayed here for two nights from 28FEB-01MAR2020 and was really frustrated by the experience. Before arriving I was notified in the Marriott Bonvoy app that we had received a suite upgrade. We arrived and it took well over 10 minutes standing at the desk to get checked in. During check-in no one thanked me or otherwise acknowledged my Marriott Ambassador Status...strange. Then we got to our room and realized that it was not a suite. I assumed that there was some kind of computer error that caused the check-in delay and room downgrade so I called the front desk and explained. They apologized and said they would put us in the suite as planned...but that took 35 minutes. Even though we eventually got into a very nice suite, there were many other problems. The guy who checked us in told us the wrong lounge hours. We had to go to the front desk three times because our keys kept losing access to the club lounge level. Check-out was also slow and seemed inefficient. The worst part of this stay was dealing with the concierge and desk employees in the lounge. My girlfriend and I were trying to book a food tour and requested the staff to help us call a couple of the companies we had found to help schedule the tour. Nobody in the hotel wanted to help us. The concierge just stared at us, hoping we would go away. I'm not sure if he didn't understand what a food tour was or if he just didn't care to pick up the phone and dial a few of the companies we were hoping to book with. The desk staff in the lounge were almost as bad. They said they would help schedule something but ended up making one call and ignoring us for over an hour until we tracked them down and they admitted to giving up. While many of the staff here seemed unhelpful and/or incompetent, it wasn't all bad. The room was beautifully-appointed, clean, comfortable, full of electric plugs, had fast Wi-Fi, and the bathroom was rather luxurious. All the cleaning and service staff were excellent. The main breakfast was fantastic. They've got a world-class buffet breakfast. The club lounge was also excellent as far as food and drink offerings go...just don't ask for tourism information. Hopefully my bad experience was a fluke. But it hurt to be treated so poorly, not only as an Ambassador Elite but as someone who stayed at this exact property in the past. I won't come back here. I don't recommend other Marriott Bonvoy Elites stay here when there are SO MANY alternatives in Kuala Lumpur.
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Date of stay: February 2020
Location
Cleanliness
Service
3 Helpful votes
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Response from ren_kualalumpur, General Manager at Renaissance Kuala Lumpur Hotel & Convention Centre
Responded 18 Mar 2020
Dear ewstuber, First and foremost, we sincerely apologize for the less than satisfactory experience and we are sorry for the inconvenience you have experienced. We do take the feedback of our guests seriously and thank you for your input. Please know that I have shared your disappointment with my team and we will build training processes for our associates to be sensitive towards guests' needs and not to have situations like these arise in the future. I do realize that this in no way makes up for the inconvenience you went through, but I do hope that you will not let this mar your impression of the hotel and would appreciate it if you would give us another opportunity to welcome you back so we may provide you with a refreshed experience which we pride ourselves in. On a more positive note, I am delighted that you enjoyed our facilities and amenities from our freshly refurbished rooms, culinary offerings at Evolution Café and exclusive R Club Lounge. Thank you for sharing your feedback with us following your recent stay. Best wishes, Bipan Kapur General Manager
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Riina K wrote a review Mar 2020
Tampere, Finland30 contributions
+1
Very good service and nice Hotel. Swimming pool very big and nice pool bar. Rooms are clean and huge bed.😊 Breakfast 10+ Also gym was good and there was sauna and jacuzzi. It was nice to go relax after training.
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Date of stay: March 2020Trip type: Travelled as a couple
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Response from ren_kualalumpur, General Manager at Renaissance Kuala Lumpur Hotel & Convention Centre
Responded 11 Mar 2020
Dear RiinaK407, Thank you for leaving your review on TripAdvisor. I am glad that you had a wonderful stay with us and thoroughly enjoyed our facilities, amenities and culinary offerings at Evolution Café. My team and I look forward to having many more opportunity to welcome you back to stay at Renaissance Kuala Lumpur Hotel should your travels bring you back to the city. Best regards, Bipan Kapur General Manager
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Bronwyn T wrote a review Mar 2020
4 contributions1 helpful vote
This is an old hotel, but the rooms have been very nicely and recently updated. My friend and i had a twin room that was spacious, with a lounge and work table. plenty of space for hanging clothes and shelves. wonderful 'block-out' curtains. The bathroom was a good size with large shower and full bath and a large round 'light-up' mirror. The pool is huge with plenty of shade and a large bar area. We had access to the the Club lounge where the staff were lovely. Always happy to greet us and make sure we were comfortable. Easy access location to many things, monorail and free bus service across the road, the lrt (light rail transit) station only 5min walk. The staff certainly made our stay memorable for two Aussie ladies and we would happily recommend this hotel.
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Date of stay: February 2020
Rooms
Cleanliness
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Response from ren_kualalumpur, General Manager at Renaissance Kuala Lumpur Hotel & Convention Centre
Responded 11 Mar 2020
Dear bronwynt365, Thank you for taking the time to share your review with us following your stay. It is delightful to read your enjoyable stay with us at the Renaissance which features an outdoor Olympic-sized pool, 24-hour Fitness Centre and an exclusive R Club Lounge for your comfort and convenience. I am glad that you enjoyed our newly renovated spaces and took the opportunity to explore the city during your stay with us. Thank you for your kind recommendations and all of us here look forward to welcoming you back should your travels bring you back to Kuala Lumpur in the not too distant future. Take care and best wishes, Bipan Kapur General Manager
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PRICE RANGE
US$66 - US$105 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
renaissance hotel kuala lumpur, kuala lumpur renaissance
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
400
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Frequently Asked Questions about Renaissance Kuala Lumpur Hotel & Convention Centre
Which popular attractions are close to Renaissance Kuala Lumpur Hotel & Convention Centre?
Nearby attractions include KL Tower Mini Zoo (0.5 km), Matic Cultural Dance Show (0.2 km), and Wicked Club KL (0.5 km).
What are some of the property amenities at Renaissance Kuala Lumpur Hotel & Convention Centre?
Some of the more popular amenities offered include a swimup bar, free wifi, and a pool.
Which room amenities are available at Renaissance Kuala Lumpur Hotel & Convention Centre?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Renaissance Kuala Lumpur Hotel & Convention Centre?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Renaissance Kuala Lumpur Hotel & Convention Centre?
Yes, valet parking is available to guests.
What are some restaurants close to Renaissance Kuala Lumpur Hotel & Convention Centre?
Conveniently located restaurants include YEN, W Kuala Lumpur, Healy Mac's, and Gravybaby Jalan P Ramlee.
Are there opportunities to exercise at Renaissance Kuala Lumpur Hotel & Convention Centre?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Renaissance Kuala Lumpur Hotel & Convention Centre have an airport shuttle?
Yes, Renaissance Kuala Lumpur Hotel & Convention Centre offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Renaissance Kuala Lumpur Hotel & Convention Centre located near the city centre?
Yes, it is 0.9 km away from the centre of Kuala Lumpur.
Are any cleaning services offered at Renaissance Kuala Lumpur Hotel & Convention Centre?
Yes, dry cleaning and laundry service are offered to guests.
Does Renaissance Kuala Lumpur Hotel & Convention Centre offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.