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Renaissance Kuala Lumpur Hotel

Hotels.comUS$63*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Renaissance Kuala Lumpur Hotel
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3,512 Reviews from our TripAdvisor Community

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Showing 2,724: English reviews
Dubai, United Arab Emirates
Reviewed 26 August 2014

Arrival at this hotel gives an impression of grandeur missing from most chain hotels. You enter an expansive lobby with dark marble floors, imposing pillars and enormous chandeliers. My check-in experience was polite and efficient, the elevators were adequately fast and there were plenty of them so I never had a significant wait for one. Compared to European or American...

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Helpful?
2Thank xkoru
Reviewed 25 August 2014

Positives: I found the conferences team to be very helpful, responsive and efficient - in particular Mali and his staff. I had a fantastic view over the colonial era architecture of the Pakistan Embassy and onto the high skyline of Kuala Lumpur with the Petronas Towers as its centrepiece. The bed was very comfortable and room was clean. Negatives: The...

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Helpful?
Thank joeli881
Renaissance_KL, General Manager at Renaissance Kuala Lumpur Hotel, responded to this review

Thank you for your review and feedback concerning your recent stay with us. First of all, we would like to sincerely thank you for your compliments and positive comments regarding the exemplary services you received from our Associates especially Mali and the banquet team. Indeed, I am proud of them and your kind feedback has uplifted our Associates’ spirit and...

Erfurt, Germany
Reviewed 24 August 2014

Room is spacious and clean, but the interior starts showing that it is reaching its shelf life (or has already past it). Not that things are falling apart, but it is the little scratches here and there at the woodwork and door frames etc. that show the age. However, I slept very well in the comfortable bed and didn't have...

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Helpful?
Thank Suppiluliomas
RenaissancePR, Director of Marcom/PR at Renaissance Kuala Lumpur Hotel, responded to this review

Dear Suppiluliomas Warmest Greetings from Renaissance Kuala Lumpur Hotel! Thank you for choosing to stay with us and sharing your comments with us. While we are glad that overall, you have enjoyed your stay with us, we were disappointed to hear about your experience during breakfast. They are certainly not synonymous with our usual high standards for excellent service standards....

Singapore River, Singapore
Reviewed 23 August 2014

i always have nice experiences with renaissance brand in mumbai, tianjin and shanghai. when i was given choices by my kl colleage with concorde, i still prefer renaissance. stayed for a week and this place has 2 wings (east & west) and its convention center in the middle. i stayed at the west wing and fortunately, has the kl tower...

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Helpful?
Thank gecko_cheeko
Renaissance_KL, General Manager at Renaissance Kuala Lumpur Hotel, responded to this review

Thank you for your review and feedback concerning your recent stay with us. We have shared your feedback with our Owner and Shareholders concerning the hotel product and pleased to let you know that there are plans in place to upgrade and renovate the hotel. We have taken note of your feedback on your Restaurant dining experience and our Director...

Melbourne
Reviewed 23 August 2014

We arrived at 8pm at night pre booked through an agent 6mths prior for rollaway bed for our son in east wing! We arrived to very vague check in who didn't advise of hotel facilities took nearly 30mins to check us in after asking what type of room we want- we asked again for rollaway they said someone would organise...

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Helpful?
Thank REG123
Renaissance_KL, Director of Operations at Renaissance Kuala Lumpur Hotel, responded to this review

Thank you for your review and feedback concerning your recent stay with us. First of all, please allow us to express our sincere apologies for the inconvenience that you had experienced whilst staying with us. I can assure you that it is not the service standards for which we aspire to provide to our guests. We have taken note of...

Reviewed 21 August 2014

This hotel is very close to the Petronas towers and associated shops. It is walking distance. Hotel is large and comprises of two wings. If you check in using the wrong wing, you have quite a walk to the other. It is good to know which one you will be staying. They upgraded most of the rooms so if you...

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Helpful?
1Thank Hakan E
KL_Renaissance, Director of Operations at Renaissance Kuala Lumpur Hotel, responded to this review

Dear Hakan E, Warmest Greetings from Renaissance Kuala Lumpur Hotel! Thank you for choosing to stay with us and sharing your favourable comments. We are delighted that you enjoyed your stay with us and appreciate your kind feedback which will certainly motivate our Ambassadors to further improve on their service delivery. We have taken note of the hallway music and...

Reviewed 20 August 2014 via mobile

First of all this was the worst check in I have experienced, all though our flight was delayed by two hours, i arrived at the hotel far later than I informed the hotel but still i was made to wait for hours for our room to be prepared. The service was extremely poor. The staff were inconsiderate and too dismissive/ignorant....

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Helpful?
3Thank Zaid S
RenaissancePR, Director of Marcom/PR at Renaissance Kuala Lumpur Hotel, responded to this review

Dear Zaid S Greetings from Renaissance Kuala Lumpur Hotel! Your review regarding your stay at our hotel is valuable to us and we thank you for taking the time to write one. We were disappointed to hear that your experience at the hotel was unsatisfactory as we strive to provide an experience that exceeds and delights our guests’ expectations. It...

Reston, Virginia
Reviewed 19 August 2014

Good for a conference or to shop and sightsee in town. Hotel has seen better days. For a Renaissance this one is old and wearing. Restaurants differ in quality. Breakfast is excellent. Service during the day in the other restaurants is horrible and unprofessional. Best to leave the hotel and go to Petronas Tower. Other than restaurants, the staff is...

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1Thank bktours
RenaissancePR, Director of Marcom/PR at Renaissance Kuala Lumpur Hotel, responded to this review

Dear bktours Greetings from Renaissance Kuala Lumpur Hotel! Thank you for staying with us and for taking the time to provide us with your feedback. We were disappointed to read about your experience with us and have taken the opportunity to address the matters raised with the respective Head of Departments. They are certainly not synonymous with our usual high...

Burleigh Heads, Australia
Reviewed 18 August 2014

My husbands birthday so I upgraded to club floor for first time. Loved it, and treated like royalty. Rooms were a great size with all you could want in a city hotel. The staff were wonderful and all in all very happy with the hotel and great location. If we return to KL I wouldn't hesitate in returning to this...

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Helpful?
Thank Dove57
singapore
Reviewed 17 August 2014

I stayed for 2 nights at the East Wing with PETRONAS Tower view. It is very beautiful at night to look at the tower from the room on 20th floor. It is better and more economical to take a taxi from airport (KLIA2) to hotel if you travel with 2 or more people, cost about RM60 (including toll) which takes...

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Helpful?
2Thank lydiaSingapore

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Airport Transportation
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Discover the heart of Malaysia while enjoying a wide range of exceptional amenities at the Renaissance Kuala Lumpur Hotel, a Marriott Luxury & Lifestyle Collection. Providing an unparalleled location, ideal for business or leisure, our KL City hotel's expansive offering of sophisticated guest rooms and suites feature deluxe bedding, high-speed Internet and marble bathrooms. Filling two magnificent towers, our choice of accommodations includes those with lounge access, picturesque views of the city skyline and lavish hospitality services. Boasting a plethora of dining options, our seven restaurants offer everything from authentic Chinese cuisine to a tantalising all-day buffet, along with outdoor dining next to our Olympic-sized pool. As one of the premier convention hotels in Kuala Lumpur, our venue features state-of-the-art facilities and the largest pillar-free ballroom in Malaysia. And, for the ultimate relaxation, experience our on-site Mandara Spa, with its soothing atmosphere and luxury treatments. ... more   less 

Additional Information about Renaissance Kuala Lumpur Hotel

Address: Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur 50450, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: RM292 - RM537 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Renaissance Kuala Lumpur Hotel 4.5*
Number of rooms: 910
Reservation Options:
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Also Known As:
Renaissance Hotel Kuala Lumpur
Kuala Lumpur Renaissance
Hotel Style:
#18 Spa Hotel in Kuala Lumpur
#23 Family Hotel in Kuala Lumpur
#28 Romantic Hotel in Kuala Lumpur
#31 Business Hotel in Kuala Lumpur
#34 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance Kuala Lumpur Hotel staff and other travellers.
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Questions? Get answers from Renaissance Kuala Lumpur Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors are quieter.”
asokap2015, 23 May 2017 | Read review
“Ask for Petronas Towers View. Simply Stunning.”
paymanr2015, 22 May 2017 | Read review
“Higher floors offer great view of downtown high rises.”
NainanDesai, 22 May 2017 | Read review
“Club members check-in at the club level - avoiding the busier main floor check-in.”
firstlast154974, 22 May 2017 | Read review
“West wing is better than east wing bec.the were refurbished.”
captpurple, 17 May 2017 | Read review
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Prices are for 1 room, 2 adults
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