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Berjaya Times Square Hotel, Kuala Lumpur

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1 Jalan Imbi, Kuala Lumpur 55100 Malaysia
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
US$49
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (2253)
Room & Suite (896)
Dining (103)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 15/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 15/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#98 of 691 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
Berjaya Times Square Hotel, Kuala Lumpur, a five-star hotel under the hospitality arm of the public listed Malaysian conglomerate Berjaya Corporation, is a prominent landmark strategically located in the heart of the city’s banking, commercial and vibrant shopping district. With a total of 650 rooms & suites complete with international-standard amenities, the hotel also houses an extensive selection of food and beverage outlets and recreational facilities built exclusively with a children’s playground, swimming pool, steam and sauna room, fitness centre and two squash courts. Offering a distinctive Meetings Excellence programme; boasts 13 meeting rooms and a grand ballroom, Berjaya Times Square Hotel, Kuala Lumpur is definitely an excellent setting where business complements leisure.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Airport transportation
Conference facilities
Wifi
Outdoor pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Poolside bar
Taxi service
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL STYLE
Centrally Located
Great View
Languages Spoken
English, Chinese, Indonesian, Malay

Location

Full view
100Great for walkers
Grade: 100 out of 100
268Restaurantswithin 0.5 km
26Attractionswithin 0.5 km
3037Reviews103Q+A100Room tips
Traveller rating
  • 920
  • 1,074
  • 570
  • 222
  • 251
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Popular mentions
Aqil Adam Ng wrote a review Nov 2021
Kuala Selangor, Malaysia82 contributions32 helpful votes
+1
Guess the pandemic issue has really impacted even for such a 5-star rated hotel. A Club Premier experience is not as VIP as expected. Check-in was slower than normal rooms lanes, fridge was not working, 1 of downlight not working. Surprise decoration was ok though as my wife was extremely "surprised". Kudos to the room decorators. However, the sparkling juice would have brought the surprise to top level as my whole family would have enjoyed a toast! To sum up, hope that the level of hospitality for such highly competitive industry of hotelier could be upped the ante. By just having a vegetarian in house restaurant would not be good as not every patron is willing to go packed in the mall side just some decent meal.
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Date of stay: November 2021Trip type: Travelled with family
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Response from Joanne Savaria, Marketing at Berjaya Times Square Hotel, Kuala Lumpur
Responded 3 days ago
Dear AqilAdamNg Warmest Greetings from Berjaya Times Square Hotel, Kuala Lumpur. Thank you for staying with us and providing us your valuable feedback. We sincerely apologies for falling short of meeting your expectations during your stay with us. Please rest assured that your feedback has been shared with the department concerned and we will look into ways on how we can improve our standard of services in all areas to our guests. However, we are honored that the decoration of the room has been appreciated by you. We look forward to welcoming you next time with a more pleasant experience. Sincerely May Cheong | Hotel Manager Berjaya Times Square Hotel, Kuala Lumpur
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codyauyong wrote a review Nov 2021
Kuala Lumpur, Malaysia703 contributions120 helpful votes
Stayed in a Premier Room (room number B 25-21) on 13 November 2021. Checked-in was fast as many counters were open. When I requested for another room card and was told there was another card in the room power socket. Guess what? The room card could only be used to turn on the main power. So, how was I supposed to know which card could access the lift and room? Nonsense! Upon entering the room, I found out that: - no hand towel, body lotion, slippers, and bathrobes - safe deposit box could not be open, phone not working, and no hot shower - dead cockroach found on ceiling spotlight So, what is the difference compared to a budget hotel as you just provided shampoo, shower gel and bath towel? Nobody bothered to pick up the calls whenever I called the reception. So, I had to go down to the front desk to request for additional room amenities. The Chinese woman who assisted guests at the queue line was helpful and polite. Requested for 1 hour late check-out was told to pay RM20 per hour. Please ask your maintenance and housekeeping staffs to remove shoes when entering guest room. This is the only 5-star hotel I am aware that I need to bring my own room towel to the swimming pool. The vegetarian buffet breakfast was pathetic and slow refilled with 4 main choices i.e. fried noodles, plain nasi lemak, roti canai, and porridge. It was mission impossible to order eggs at the egg station as the queue was long and slow. Simply could not understand why they could not prepare scrambled eggs in advance. I regretted that I still have another non-refundable booking on 27 November 2021 as I have to endure the same horrendous service again!
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Date of stay: November 2021
Value
Cleanliness
Service
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Response from Joanne Savaria, Marketing at Berjaya Times Square Hotel, Kuala Lumpur
Responded 1 week ago
Dear codyauyong Thank you very much for staying with us at Berjaya Times Square Hotel, Kuala Lumpur and to share with us your valuable feedback. First and foremost, we would like to apologise profusely for the disappointments and unpleasant experience you had encountered during your stay with us. Your feedback have been noted and we have highlighted the issues to the relevant teams. Rest assured that we will look into ways on how we can improve our standard of services in all areas to our guests. Once again, thank you for taking the time to share your valuable feedback and we sincerely hope that we will have the opportunity of providing the level of care which you expect and deserve in the future. We genuinely hope that you will give us the chance to regain your trust towards our hotel in the future. Sincerely May Cheong | Hotel Manager Berjaya Times Square Hotel, Kuala Lumpur.
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shabeenaa83 wrote a review Sep 2021
Shah Alam, Malaysia25 contributions41 helpful votes
+1
This is regarding my stay on 23/09/21 (Club Premier Room) I was really not happy with this stay. I was expecting a 5 star svc from this hotel but really I didn’t get it at All. I had a few issues for this stay, the most disappointing thing is that the Manager didn’t even call me once to check if everything is in order or not…. ???? Not Professional ! About the club privilege also its nothing much. I have many things to say, really…. But just dont feel like writing it here. The only best thing that i found in this hotel is the pool…. Enjoyed the pool very much. I will upload a video in my YouTube channel hope the hotel management will see it and improve. Youtube > Sha&Sid Adventures.
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Date of stay: September 2021Trip type: Travelled with family
Room Tip: Book thru agida cheaper… the toilet very funny type
See more room tips
1 Helpful vote
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Response from Joanne Savaria, Marketing at Berjaya Times Square Hotel, Kuala Lumpur
Responded 6 Oct 2021
Dear Shabeenaa83 Thank you for taking your valuable time to share your review in the uploaded video. We are disappointed to read that you had an unpleasant experience during your stay with us and we sincerely apologize for the disappointments of the issues which you have highlighted. We will work on any lapses to improve and avoid such occurrences. We are glad to know that you had an enjoyable time in the swimming pool. Once again, thank you for your review and we look forward to welcoming you back to Berjaya Times Square Hotel, Kuala Lumpur in the near future. Best wishes, May Cheong | Hotel Manager Berjaya Times Square Hotel, Kuala Lumpur.
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Seri Juwita wrote a review Sep 2021
23 contributions47 helpful votes
Check in & check out process were slow Waiting time for elevator average 30-40mins, especially in weekends. Allocated time in pool: 45 mins, 7am-7pm. Pool was quite huge hence can accommodate large amount of people. Kids pool available, 1ft & 2ft depth but no towel provided, must bring your own Parking rate RM10.50 Vegetarian breakfast could be better in terms of taste. Noodles were a bit too salty. Could've provided plain water, selection could be varied e.g soup, roti canai, pastries & salad Room was standard, no satellite tv provided. Limited tv channel Adjacent to berjaya shopping mall
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Date of stay: September 2021Trip type: Travelled with family
1 Helpful vote
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Response from Joanne Savaria, Marketing at Berjaya Times Square Hotel, Kuala Lumpur
Responded 26 Sep 2021
Dear SeriJuwita , Thank you for taking time out of your busy schedule to write a review on us. We welcome all your feedback and comments. We hope that you will find time to visit Kuala Lumpur and evaluate us again as we constantly try to further improve our service and facilities. Yours Faithfully, May Cheong | Hotel Manager Berjaya Times Square Hotel, Kuala Lumpur.
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Milind wrote a review May 2021
London, United Kingdom63 contributions62 helpful votes
It was a quick visit with busy schedule. Hotel is located in the middle of hub, short walk from the buzz of the city. Rooms are massive and clean. Friendly staff “Lee” who checked us in, is a star of this hotel. Breakfast room was very busy but it’s a big hotel so I was expecting that it will be busy and crowded. Lots of food to choose from and it was delicious. We also had dinner in the hotel which was good. Pool was not busy but we didn’t have enough time for swimming. We visited pre Covid pandemic. Late review.
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Date of stay: May 2020Trip type: Travelled with friends
2 Helpful votes
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Response from Joanne Savaria, Marketing at Berjaya Times Square Hotel, Kuala Lumpur
Responded 16 May 2021
Dear Kim, Thank you for your excellent review! We are glad to know that you had a great recent stay with us and liked our service offered to the guests. It is definitely satisfying to know that the warm and accommodating hospitality extended by our service staff have greatly impressed you; and made your stay a memorable one. Your encouraging words to our team, especially Sabrina have been passed on and received with great appreciation. Once again, thank you for your kind words and we certainly look forward to welcoming you back to Berjaya Times Square Hotel in the near future. Hospitably yours, May Cheong | Hotel Manager Berjaya Times Square Hotel, Kuala Lumpur.
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PRICE RANGE
US$42 - US$73 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
berjaya times square hotel, kuala lumpur - malaysia hotel kuala lumpur, berjaya times square kuala lumpur
FORMERLY KNOWN AS
Berjaya Times Square Hotel
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
650
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Frequently Asked Questions about Berjaya Times Square Hotel, Kuala Lumpur
Which popular attractions are close to Berjaya Times Square Hotel, Kuala Lumpur?
Nearby attractions include Laser Battle (0.01 km), Escape Room (0.04 km), and MinNature Malaysia (0.2 km).
What are some of the property amenities at Berjaya Times Square Hotel, Kuala Lumpur?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Berjaya Times Square Hotel, Kuala Lumpur?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Berjaya Times Square Hotel, Kuala Lumpur?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Berjaya Times Square Hotel, Kuala Lumpur?
Yes, parking is available to guests.
What are some restaurants close to Berjaya Times Square Hotel, Kuala Lumpur?
Conveniently located restaurants include Burger on 16, Sao Nam Vietnamese Cuisine, and The Tokyo Restaurant..
Are there opportunities to exercise at Berjaya Times Square Hotel, Kuala Lumpur?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Berjaya Times Square Hotel, Kuala Lumpur have airport transportation?
Yes, Berjaya Times Square Hotel, Kuala Lumpur offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Berjaya Times Square Hotel, Kuala Lumpur?
Yes, dry cleaning and laundry service are offered to guests.
Does Berjaya Times Square Hotel, Kuala Lumpur offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Berjaya Times Square Hotel, Kuala Lumpur?
The staff speaks multiple languages, including English, Chinese, Indonesian, and Malay.