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KH Tower Jalan Punchak, Off Jalan P Ramlee, Kuala Lumpur 50250 Malaysia
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US$51
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Traveller (1846)
Room & Suite (1138)
Dining (109)

About

#127 of 719 in Kuala Lumpur
Location
Cleanliness
Service
Value
The hotel offers 283 suites, stylishly decorated with its trendy yet comforting feel, complete with modern amenities. Special touches in every suite include the roomy ensuite bathroom with separate shower, 40-inch LCD screen television with selected satellite channels, complimentary wireless internet access and stunning views of the Kuala Lumpur skyline. These suites are also great for longer stays in the cities as they come equipped with a kitchenette, complete with crockery and cutlery as well as a lounge area, but are also perfect for short homely stays. When night falls and it’s time to wine and dine, you don’t even have to set foot out of the building. The Pacific Regency Hotel Suites houses one of the most hip, trendy nightspots in the entire city; Luna Bar. Located on the rooftop of the 34th floor, expect an unparalleled 360˚ view of bustling Kuala Lumpur, topped off with great music, a stylish crowd, the rooftop pool and a chill, relaxed ambience. Choose to dine al-fresco, huddle up in dark comfy spots or be seated at any one of the several bars; whatever your choice, look forward to a night you’ll remember. If you’re in the mood for something spicy and tangy, stop off at the 23rd floor and dine at the Soi 23. Expect Northern Thai cuisine, bursting with exotic flavours that will tantalise your taste buds, available for lunch and dinner. If Thai food isn’t your thing, opt for their ala carte menu which offers local and Western delights, all served while you gaze out onto the KL skyline.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Nightclub / DJ
Airport transportation
Business Centre with Internet Access
Wifi
Rooftop pool
Adult pool
Outdoor pool
Restaurant
Breakfast buffet
Complimentary Instant Coffee
Poolside bar
Rooftop bar
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Rooftop terrace
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Kitchenette
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Centrally Located
Languages Spoken
English, Malay

Location

Full view
100Great for walkers
Grade: 100 out of 100
128Restaurantswithin 0.5 km
25Attractionswithin 0.5 km
2267Reviews49Q+A100Room tips
Traveller rating
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Popular mentions
Jay Lim wrote a review 14 May
14 contributions1 helpful vote
+1
Not sure how this is a 5 stars hotel, as it is definitely poorly maintained. Please read this before you make your decide to stay at this hotel. First, entering the car park, it gave us a goosebump. It appears to be dim and dark. Glancing at the building beside from the car park, we thought we’ve entered the wrong building. Then, we saw the signage with the name of the hotel and confirmed that it’s correct. Later we checked from google maps and learned that the building we saw belonged to a 4 star hotel, Oasis. After checkin at the reception, we proceed to the lift which took us to our floor. The moment the lift opens at our floor, the corridor felt so gloomy and stuffy due to poor air conditioning. We just couldn’t care much and proceed to our room. When we enter the room, it smells like mould and we even spotted some on the wall beside the bed. The wardrobe was so dusty and smells. The towels we saw in the bathroom even has stain on it (all of them)! That’s when we snapped and decided that we couldn’t stay here. So, we went back down to the reception to cancel our stay. We expressed our dissatisfaction at this poorly maintained 5 star hotel and wanted to cancel our stay to the receptionist and the manager. The manager shows no hospitality. He doesn’t seemed sorry and yet show us his long face when we tell him the problem (he never apologised at all; even a 2 star would apologised). He then offered to upgrade our room. Even with an upgraded room, we wouldn’t consider taking up the offer after what we had experienced. The manager, without much consideration, he arrogantly told us that it would cost us 100% of our stay if we choose to cancel. Insisting that this is the hotel policy. It is like threatening us and leaving us with no option (5 star hospitality). After having a long argument, only he agreed to refund 50% of the stay. (Hotel policy, my foot!) In short, this is a poorly maintained 5 star hotel posturing a very bad hospitality. It was a horrible birthday staycation experience.
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Date of stay: May 2022Trip type: Travelled
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Jaana wrote a review 2 May
1 contribution
+1
The staff made us a promise that we could extend the visit after a one night staying already and to stay one night longer in the SAME room. Suddenly we couldn't stay in the same room even though they promised that we could and suddenly the price was much more than they promised. First stuff member (woman), told us the price would be 85. Then a few minutes later a male stuff told us the price will be 100. Very disturbing and unprofessional. I also told the male stuff that if you can't hold on to your promises as a customer service, you should definetely apologize. The answer was : "I do apologize, but I told you the prize yesterday". And that was definetely not the case. And the woman told us the price is 85. Very bad service and very unprofessional indeed. No honest apologizing. Very unhappy with this hotel service. Where is the "Customer is always right"- attitude. And especially when the customer really was right. We got so many wrong infos on the way. And no kind apologizing. Can't recommend to anybody. The hotelroom was also dirty and smelled like boos.
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Date of stay: May 2022Trip type: Travelled
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Heydeq wrote a review Feb 2022
Kuala Lumpur, Malaysia6 contributions11 helpful votes
Room was spacious with full amenities provided. However, room key did not function twice and had to incoveniently go to lobby to reset the key. Staff should inform guests that they need to take pool towels from lobby and special events such as lion dance for guests to watch. Room wasnt made even after informing the front desk. Open the restaurant soonest possible as most hotels do nowadays with proper SOP. Room service food was a bit salty. But price of food was affordable.
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Date of stay: February 2022Trip type: Travelled
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fazrull karnain wrote a review Dec 2021
8 contributions
My room was dirty.. And got blood stained on my bed sheets and pillow.. And also got hair.. Seriously? And also i take pictures for evidence.. Front desk not friendly.. Parking a bit dark.. And for premium lif not really premium facility and service
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Date of stay: December 2021Trip type: Travelled
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Response from Puti Amirah, Marketing at Pacific Regency Hotel Suites
Responded 3 Jan 2022
Thank you for staying with us and also for your feedback. We do value every feedback from our esteemed guests as it gives us an opportunity to find improvements and better our services. Please rest assured that the service quality that you encountered is not the hotel’s standards and it is an isolated incident. We have taken all your feedback to the respective head of departments to coach and train our associates. We hope we will have another opportunity to host you again in the coming future!
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iamfiza wrote a review Dec 2021
5 contributions
Great place for short vacation with family. Near to KL Tower but quite far from KLCC if you choose to walk. During PKP, dine-in not available but can make order send to room. Overall, not to say amazing but its just good and nice hospitality during stay here.
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Date of stay: December 2021Trip type: Travelled
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Response from Puti Amirah, Marketing at Pacific Regency Hotel Suites
Responded 16 Dec 2021
Thank you for sharing your positive experience of Pacific Regency Hotel Suites with us and other readers. We do hope that we have the opportunity to welcome you back in the near future.
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PRICE RANGE
US$34 - US$68 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pacific regency hotel kuala lumpur, regency kuala lumpur, regency hotel kuala lumpur
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
283
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Frequently Asked Questions about Pacific Regency Hotel Suites
Which popular attractions are close to Pacific Regency Hotel Suites?
Nearby attractions include Menara Kuala Lumpur (0.2 km), KL Tower Mini Zoo (0.09 km), and Sky Deck KL Tower (0.2 km).
What are some of the property amenities at Pacific Regency Hotel Suites?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Pacific Regency Hotel Suites?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Pacific Regency Hotel Suites?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Pacific Regency Hotel Suites?
Yes, parking is available to guests.
What are some restaurants close to Pacific Regency Hotel Suites?
Conveniently located restaurants include Beta KL, Healy Mac's, and Malai Thai Cuisine.
Are there opportunities to exercise at Pacific Regency Hotel Suites?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Pacific Regency Hotel Suites have airport transportation?
Yes, Pacific Regency Hotel Suites offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Pacific Regency Hotel Suites?
Yes, dry cleaning and laundry service are offered to guests.
Does Pacific Regency Hotel Suites offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.