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Grand Hyatt Kuala Lumpur

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Grand Hyatt Kuala Lumpur
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2,371 Reviews from our TripAdvisor Community

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Epsom, United Kingdom
Reviewed yesterday NEW

Very professional in all areas. Great views from our room of the Petronas Towers which is what we went for. Very slightly side-on view but still good for photos. All facilities were as good as you could expect. The room was spacious and well supplied with toiletries in the bathroom. Nice pool area which was good to use after a...

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Thank Chris J
HOTEL’S FAVOURITE REVIEW
Reviewed 14 February 2017

We recently spent a week at this property , and it was one of the most satisfying hotel stays we've ever had. As Hyatt Platinum Passport members we've enjoyed nothing but excellent service from Hyatt worldwide, but this particular Grand Hyatt is on par or even maybe a little better than our current favorite Hyatt property in Dubai. It's a...

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3Thank UmmAbdullahAH
About Hotel's Favourite Review
GHKualaLumpur, Executive Assistant Manager – Rooms and Sales & Marketing at Grand Hyatt Kuala Lumpur, responded to this review

Dear UmmAbdullahAH, Thank you for your patronage and this kind post! Happy to hear you liked our location plus restaurants and service were rated very good resulting in an enjoyable stay experience. It is also lovely to read such praise and special mention for Chelsie who always made a great impact with her care, smile and thoughtfulness prioritizing guests’ comfort...

kuala lumpur, Malaysia
Reviewed yesterday NEW

We really enjoyed our stay during this weekend, our room is upgraded to suite room this time.The staff in this hotel are sincerely care about us and they remeber our name on our return stay. The food is delicious for our in room services. We order Nugget crispy chicken and the texture is really crispy and yammy, my little girl...

Review collected in partnership with Hyatt Hotels
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Thank kokengc
London, United Kingdom
Reviewed 3 days ago NEWvia mobile

We've just checked out from a 3 night stay here and we thoroughly recommend this hotel if you are planning a stay here in KL. This hotel is unusual as the lobby/ check in area is at the top of the hotel and all the guest rooms are below. I believe the first 10 floors of the hotel are external...

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1Thank sarahtlawrence83
GHKualaLumpur, General Manager at Grand Hyatt Kuala Lumpur, responded to this review

Dear sarahtlawrence83, To be tagged as the perfect city hotel is highly encouraging, thank you! Que and Afzan are especially thrilled you took notice of their attentiveness and for sure our colleagues at the Pool will resolve to continuously improve, be better and learn from the feedback shared which we most certainly have taken on board. Housekeeping is equally grateful...

Toronto
Reviewed 3 days ago NEW

This hotel is in the heart of the business district of Kuala Lumpur. I checked in at night and views from the near top floor (38th?) are spectacular. The Petronas Towers sparkle like they're covered in jewels and the overall city skyline is dramatic. Check-in on the upper floor is good for security but there is no way to get...

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1Thank tartecerise
GHKualaLumpur, General Manager at Grand Hyatt Kuala Lumpur, responded to this review

Dear tartecerise, Appreciate the time taken to share your review and compliments of the hotel. Noted your sentiments regarding areas to improve upon, for sure these feedback are taken on board most positively. There is an alternate way to reach Ground Floor from your guest room which we hope to show you on your return visit. We are here to...

Johannesburg, South Africa
Reviewed 4 days ago NEWvia mobile

I should start with the positives...location is unbelievable for access to major city attractions - Petronas, KLCC Park and shopping with an air conditioned walkway taking you right there!! On check in you cannot but be impressed by the unobstructed view of the towers BUT it must be said that the check in on the 38th floor although beautiful is...

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Thank Nat363
GHKualaLumpur, General Manager at Grand Hyatt Kuala Lumpur, responded to this review

Greetings Nat363, Many thanks for sharing your stay experience through this post, happy our location and the view afforded was to your liking. We understand the subsequent change of lifts does take a bit of getting used to though hope this will not deter you from returning. Our building is shared between Corporate offices on lower floors with the hotel...

San Francisco, California
Reviewed 4 days ago NEW

The most important thing while your on the business trip is the place where you stay! Grand Hyatt Kuala Lumpur is one of the best hotels town. Beacsud after your busy schedules you can relax with their excellent facilities, the view, food and services. Very close to shopping especially to twin Towers of Petronas. All in all this place is...

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Thank Orlando Frile B
GHKualaLumpur, General Manager at Grand Hyatt Kuala Lumpur, responded to this review

Greetings Orlando Frile B, Thank you for taking the time to write up such a great review of your stay experience. We are a great base in the city for both leisure and business stays. Our team very much look forward to welcoming you back on your next visit to KL. Best regards, Robert Dallimore, General Manager.

Reviewed 5 days ago NEWvia mobile

one of most modern hyatt hotel i have visited , very nice intersting sky lobby at 39 th floor with nice 360 dg view ! and when you need to reach your room from ground floor you should first use lift to sky lobby then change the lift to floor which your room located down and vice versa but the...

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1Thank Captain M
GHKualaLumpur, General Manager at Grand Hyatt Kuala Lumpur, responded to this review

Greetings Captain M, Your review is greatly appreciated, thank you for your kind contribution. Our hotel design is certainly unique and indeed we are lucky to be situated in a prime location. We have noted and taken on board your comment regarding food prices. Regular price checks are carried out amongst competitors to ensure we remain competitive. We are looking...

Reviewed 6 days ago NEWvia mobile

Excellent hotel, super friendly staff, good facilities, modern rooms and very nice breakfast buffet. Sportsbar, restaurant and pool good spots to relax and hang out. Hotel situated close to Petronas, shopping malls and restaurants. Will surely visit again.

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Thank Ronald S
GHKualaLumpur, General Manager at Grand Hyatt Kuala Lumpur, responded to this review

Greetings Ronald S, Thank you so much for sharing your observations and the kind accolade extended to us. Your positive feedback helps to inspire our team to do their best always. We hope to welcome you back and be of service again. Kind regards, Robert Dallimore, General Manager.

Reviewed 1 week ago

It is a good hotel, good location. The area is near to the main attractions, but not directly in front of the twin towers of Petronas. As hotel it is ok, having good service, normal prices and qualified employees. I think, they need to increase the variety of food in the menu.

Review collected in partnership with Hyatt Hotels
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Thank Roberto D
GHKualaLumpur, General Manager at Grand Hyatt Kuala Lumpur, responded to this review

Dear Roberto D, Thank you for posting this kind review. Our Housekeeping associates are especially happy you took noticed of their effort via the high rating for cleanliness. If there are any missed items not featured on our menu, please do let our Executive Chef know directly at tommy.franssila@hyatt.com We would be more than happy to explore or keep in...

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Amenities

Highlights
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Restaurant
About the property
  • Wheelchair Access
Things to do
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Laundry Service
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Overlooking the iconic Petronas Twin Towers and adjacent to Kuala Lumpur Convention Centre, Grand Hyatt Kuala Lumpur is a five-star luxury hotel that is strategically located in the heart of Golden Triangle shopping and entertainment district. The hotel is within walking distance to some of the city's premier destinations such as the Suria KLCC Shopping Mall, KLCC Park, Malaysian Philharmonic Orchestra, Pavilion Kuala Lumpur Shopping Centre, Bukit Bintang and many more. Features 412 guestrooms including 42 suites, three vibrant dining options, seven highly versatile meetings and events space, Essa Spa, 24-hour fitness centre and an outdoor freeform swimming pool surrounded with lush greenery. ... more   less 

Additional Information about Grand Hyatt Kuala Lumpur

Address: 12 Jalan Pinang, Kuala Lumpur 50450, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: RM651 - RM1,089 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Kuala Lumpur 5*
Number of rooms: 412
Reservation Options:
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Hotel Style:
#1 Spa Hotel in Kuala Lumpur
#2 Business Hotel in Kuala Lumpur
#2 Luxury Hotel in Kuala Lumpur
#2 Romantic Hotel in Kuala Lumpur
#2 Family Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hyatt Kuala Lumpur staff and other travellers.
23 questions
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Questions? Get answers from Grand Hyatt Kuala Lumpur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for the views of the park and Petronas Towers.”
  • View of Petronas Towers from our room.
 of 5 bubbles 801ChrisJ, 27 Mar 2017 | Read review
“Ask for a room with a view of the Towers -you will pay more but non-Towers view is very nondescript.”
 of 5 bubbles tartecerise, 25 Mar 2017 | Read review
“Grand Deluxe with KLCC view”
 of 5 bubbles adliizhama, 15 Mar 2017 | Read review
“Pay for a view of the Petronas Towers - it is worth it!”
 of 5 bubbles shazadamin, 14 Mar 2017 | Read review
“Rooms opposite the twin towers are a bonus”
 of 5 bubbles shooeybr, 13 Mar 2017 | Read review
5 of 5