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Ascott Kuala Lumpur

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Ascott Kuala Lumpur
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839 Reviews from our TripAdvisor Community

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Showing 758: English reviews
Singapore
Reviewed 5 days ago NEWvia mobile

I am appalled to read high rating for the service apartment. The front office staff were always sulky, security staff shouted at us over the phone asking to leave our room as just we were 30 minutes late check out and housekeeping staff were rude as they argue with us when we asked to them clean scattered food stuff in...

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Helpful?
Thank Syaikh
Kuala Lumpur, Malaysia
Reviewed 5 days ago NEW

Location is awesome but property is old. Service level is average. With the price, there are many others for comparison. The toilets have stains and there are a few hair clips found on the floor. The balcony are locked and only open when asked.

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1Thank eagleeye129
Irene N, Manager at Ascott Kuala Lumpur, responded to this review

Dear eagleeye129, Thank you for your feedback. I regret that aside from the good location, you did not enjoy your recent stay with us. I apologize that the apartment allocated to you was not thoroughly cleaned. I would appreciate if you could contact us directly so that we can identify which apartment you were staying in and simultaneously identify the...

Singapore, Singapore
Reviewed 6 days ago NEW

Very good location..just 5mins walk from KLCC. We hv a 3 bedroom apartment on the 24th floor. Clean and spacious. Bed is so comfortable!!. Service apt staffs are very polite. Gym was good. Had a pedicure at the Spa which is located conveniently beside the gym. Wouldn't recommended it as the lady just cut and clean nail. Nail colors are...

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Helpful?
Thank DemonicMom
Irene N, Manager at Ascott Kuala Lumpur, responded to this review

Dear DemonicMom, It was a pleasure having you stay with us. Thank you for sharing your feedback. We are happy to hear that you found the accommodation to your satisfaction. Your kind words towards the staff will be shared for continuous improve on service delivery. At the same time, we always appreciate having our guests bring to our attention what...

Singapore, Singapore
Reviewed 1 week ago NEW

Great location. Friendly and helpful staff. Clean and spacious room. The bed was extremely comfortable. Worth the price paid for the stay. I wld definitelu return to staY here. And recommends to others too.

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Helpful?
Thank Ernie A
Irene N, Manager at Ascott Kuala Lumpur, responded to this review

Dear Ernie A, Thank you so much for this splendid review. We are delighted to learn that you have found Ascott Kuala Lumpur to be of good quality and also location. At the same time, we are happy to know that you very much enjoyed the bed and also the room. I would like to invite you to register as...

Bangkok
Reviewed 1 week ago

good location, it is very closed to shopping malls and twin towers. the room is very clean. I went there with my family and we have a great time staying there. We enjoyed our cooking there. I recommended this place.

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Helpful?
Thank Bee B
Irene N, Manager at Ascott Kuala Lumpur, responded to this review

Dear Bee B, Thank you for taking the time to share your feedback on your recent stay. We are glad that you had a good time shopping at the malls close by and at the same time enjoyed your stay at Ascott Kuala Lumpur very much. Your compliments is our best rewards! Separately, I would like to invite you to...

Bandar Seri Begawan, Brunei Darussalam
Reviewed 1 week ago

Very good location walking distance to suria klcc, Pavillion and bukit Bintang. Modern and spacious apartment, well maintained and clean apartment with good facility. Breakfast was included at Tujo. But the food choices were limited and can be chaotic at peak hours!

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Helpful?
Thank 311zul
Irene N, Manager at Ascott Kuala Lumpur, responded to this review

Dear 311zul, Thank you so much for this incredible feedback. We are delighted to learn that the apartments and facilities enhanced your stay experience. We regret that you did not enjoy the food selections for breakfast. As a Serviced Residence, we serve continental spread for breakfast with a selection of hot dishes daily. However, the comments on breakfast has been...

Reviewed 1 week ago

Repeat visit, great place to stay for families. We have enjoyed our stay in ascott KLCC a few times already. Love the location, amenities and well maintained rooms. We are coming back end of this year.

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Helpful?
Thank Zieyy A
AscottMY, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear Zieyy A, The team at Ascott Kuala Lumpur is delighted that you have experienced another comfortable and enjoyable stay with us. We read with much pleasure that you have found the quality of our apartments great and our central location in the city center a boon. Please do not hesitate to contact us should you require any assistance for...

Singapore, Singapore
Reviewed 1 week ago

3rd time staying here. Tried the studio, 2 bedroom and 3 bedrooms apartments and all were spacious, clean and well maintained. Good location as it is only a mere 2 to 3min walk to klcc. And about 10 to 15min walk to bukit bintang. Staff are pleasant and service is prompt. Only thing to improve on is their breakfast. Low...

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Helpful?
Thank lydia_ar4
AscottMY, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear lydia_ar4, Thank you for your recent review. We are delighted that you have returned and experienced another delightful stay with us. It truly means a lot to us to know that our resident had an enjoyable stay and return to us again. Our children's pool is currently undergoing maintenance and refurbishment works. Due to the sheer amount of work...

Malang, Indonesia
Reviewed 1 week ago

The hotel is located in such a prefect area, so close to Petronas Twin Tower, KLCC, Suriah, Bukit Bintang and many more. You can walk anywhere you want to go. The room was also spacious, I booked the 2 rooms apartment and my children was so exited to hop around here and there.

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Helpful?
Thank Paksi S
AscottMY, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear Paksi S, Thank you for sharing your review on Tripadvisor. We are delighted you and your family enjoyed your stay with us in our central location in the heart of Kuala Lumpur city centre. We are heartened to know that the children had so much fun in our spacious apartments. All of us had a great pleasure hosting you...

Kuala Lumpur, Malaysia
Reviewed 1 week ago

Ascott is a really nice place to stay in KL. It is a stone's throw away from KLCC and Bukit Bintang. Easy walking distance to a lot of food places. The staff are very friendly and professional although the lobby looks a little unfriendly. Room is nice and cosy with fantastic view.

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Helpful?
Thank Yasmin_Rashid
AscottMY, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear Yasmin_Rashid, Thank you for your recent feedback. We are glad to hear your compliments of our residence and staff members at Ascott Kuala Lumpur. Your kind words will inspire us to continually improve our service delivery. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again at any one...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Right in the heart of town and a stroll away from the world famous Petronas Twin Towers, Ascott Kuala Lumpur enjoys a prestigious address. The Suria KLCC Shopping Mall, ritzy restaurants and chic cafes are right at your doorstep. Let us lavish you with impeccable service and a suite of the finest facilities. ... more   less 

Additional Information about Ascott Kuala Lumpur

Address: The Ascott Kuala Lumpur No 9 Jalan Pinang, Kuala Lumpur 50450, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: RM399 - RM616 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Ascott Kuala Lumpur 4.5*
Number of rooms: 221
Reservation Options:
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Also Known As:
Ascott Kuala Lumpur Hotel Kuala Lumpur
Ascott Hotel Kuala Lumpur
Kuala Lumpur Ascott Hotel
Hotel Style:
#8 Family Hotel in Kuala Lumpur
#9 Spa Hotel in Kuala Lumpur
#17 Luxury Hotel in Kuala Lumpur
#17 Business Hotel in Kuala Lumpur
#21 Romantic Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Ascott Kuala Lumpur staff and other travellers.
16 questions
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1 month ago

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Questions? Get answers from Ascott Kuala Lumpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“pillows and bed , not that too comfortable. ”
 of 5 bubbles 527beeb, 1 Dec 2016 | Read review
“Stay elsewhere”
 of 5 bubbles BowdenD, 23 Nov 2016 | Read review
“all of the rooms are good!”
 of 5 bubbles ChengTheTraveler, 17 Nov 2016 | Read review
“Ask for extra pillows”
 of 5 bubbles taikuanl, 15 Nov 2016 | Read review
“Ask for a room up high for the view”
  • 8
  • 7
  • 6
  • 5
  • 4
  • 3
  • 2
  • 1
 of 5 bubbles huffthepuff, 13 Nov 2016 | Read review
5 of 5
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