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Ascott Kuala Lumpur

1,217 reviews
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Traveller (819)
Room & Suite (470)
Pool & Beach (86)
Overview
  • Excellent57%
  • Very good34%
  • Average6%
  • Poor1%
  • Terrible2%
Travellers talk about
“petronas towers”(95 reviews)
“sky lounge”(24 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4.5 Star Hotel
All hotel details
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Reviews (1,217)Write a Review
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383
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All reviewsbedroom apartmentpetronas towerssky loungesuria klccwell equipped kitchenserviced apartmentsmins walk to klccbukit bintangswimming poolfull kitchenhome away from homeexcellent locationconvention centerlong stayliving areahigh floorpleasant stay
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1 - 5 of 1,084 reviews
Reviewed 1 week ago via mobile

The hotel is good but the reception need a lot more work. This is the second time I am here and the check in is still as horrible as the first time. The room is not ready for both times (we had to wait for...More

Thank Edward T
Response from Azura H, Front Office Manager at Ascott Kuala LumpurResponded yesterday

Dear Edward T, Thank you for your review. First and foremost, I would like to extend my apology for the delay of check-in. I had personally addressed the shortcomings with the relevant department heads and the necessary corrective measures have been taken to ensure there...More

Reviewed 1 week ago via mobile

We arrived from Langkawi. First time in Kuala Lumpur. Hotel Ascott Kuala lumpur was a best in our trip Singapore-Malayziya. Check in time didn’t took to much. Every one is so kind. Especially night shift guy from front office is so polite. Can’t remember his...More

Thank Akrom M
Response from Azura H, Front Office Manager at Ascott Kuala LumpurResponded 2 days ago

Dear Akrom M, Thank you for posting such a lovely review about your stay at Ascott Kuala Lumpur. Your comments are indeed very encouraging, we strive hard to offer our guests inspiring and enriching moments, an experience that can delight them. Thank you for your...More

Reviewed 1 week ago via mobile

We booked a one bedroom and 3 bedroom apartment. Glad that rooms are furnished tastefully and bed was plush & comfortable. Love the bedroom slippers provided, very good quality & provided with L’occitane amenities. For members, There is free room upgrade & late check out...More

Thank Mulberry79
Response from Azura H, Front Office Manager at Ascott Kuala LumpurResponded 2 days ago

Dear Mulberry79, Thank you for taking the time to share your feedback following your recent stay at Ascott Kuala Lumpur. We are thrilled to receive such kind comments and are delighted that you had a most enjoyable experience. We will ensure that all of your...More

Reviewed 2 weeks ago

Very convenient location. Nice room set-up. Customer service needs a makeover though. Front staff and housekeeping makes you feel unwelcomed. We are foreigners there and there are many customs we are not aware.More

Review collected in partnership with this hotel
Thank mohdawia
Response from Azura H, Front Office Manager at Ascott Kuala LumpurResponded 2 weeks ago

Dear mohdawia, It was a great pleasure having you stay at Ascott Kuala Lumpur. Thank you for sharing your feedback on Tripadvisor. I am truly sorry to hear about your unpleasant experience. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably,...More

Reviewed 2 weeks ago

good location, nice staff and big space for familiy members to stay together. It's good for familiy travelling. Very near twin towers which is convinient to eat and go shopping. the room is well equipped.More

Review collected in partnership with this hotel
Thank lipingl2018
Response from Azura H, Front Office Manager at Ascott Kuala LumpurResponded 2 weeks ago

Dear lipingl2018, It’s an absolute pleasure to receive your wonderful review and I greatly value your loyal support towards our hotel. Thank you for your positive post. My team and I look forward to welcome your family back for another fantastic stay at Ascott Kuala...More

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About
Awards & Recognition
Travellers' Choice
2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$97 - US$231 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Family Hotel in Kuala Lumpur
#11 Spa Hotel in Kuala Lumpur
#17 Business Hotel in Kuala Lumpur
#19 Luxury Hotel in Kuala Lumpur
#21 Romantic Hotel in Kuala Lumpur
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$97 - US$231 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Family Hotel in Kuala Lumpur
#11 Spa Hotel in Kuala Lumpur
#17 Business Hotel in Kuala Lumpur
#19 Luxury Hotel in Kuala Lumpur
#21 Romantic Hotel in Kuala Lumpur
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Add Photo Photos
Traveller (819)
Room & Suite (470)
Pool & Beach (86)
Dining (55)
Amenities (38)
Business Centre & Event Rooms (7)
Family and Play Areas (4)
Questions & Answers
Ask a question
Mdm J
11 November 2017|
Answer
Response from Noraisha23Zain | Reviewed this property |
You may want to go direct to ASCOTT KL website they do provide few contact details.You may want to join the Online Membership they do have better rates as well.
0
Votes
Kajó A
10 August 2017|
Answer
Response from ChennaiExplorer | Reviewed this property |
We booked through Booking com and paid the entire amount on arrival. As far as I know if you have already paid the entire amount to expedia, you don't need to pay any further deposit. But please confirm your booking on... More
0
Votes
To0oma
5 August 2017|
AnswerShow all 4 answers
Response from kartono_huang | Reviewed this property |
There re 2 bathrooms. One at each bedroom. Bathtub are provided at one of the bathroom. And both bathroom have shower. And also each got its own sink.. hope this info can help.
1
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1234569
Room Tips
"I prefer lower floor as I can see the nice view of the area"
Read review
"higher floor and very quiet"
Read review
"We got room 701 for family of 8."
Read review
"Book a premier suite if you want to have a spacious balcony with an awesome view of the Petronas Towers."
Read review
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