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Ascott Kuala Lumpur

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840 Reviews from our TripAdvisor Community

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Showing 759: English reviews
Kuala Lumpur, Malaysia
Reviewed 1 week ago

Ascott is a really nice place to stay in KL. It is a stone's throw away from KLCC and Bukit Bintang. Easy walking distance to a lot of food places. The staff are very friendly and professional although the lobby looks a little unfriendly. Room is nice and cosy with fantastic view.

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Helpful?
Thank Yasmin_Rashid
AscottMY, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear Yasmin_Rashid, Thank you for your recent feedback. We are glad to hear your compliments of our residence and staff members at Ascott Kuala Lumpur. Your kind words will inspire us to continually improve our service delivery. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again at any one...

London, United Kingdom
Reviewed 1 week ago

My friends and I stayed at Ascott for a week, we're all aged between 25-30. Overall we had a great experience during our stay. Hotel location is very convenient, right across the road from the KL Twin Towers and easy acess to cabs. View from pool was lovely, you can see the KL Tower and the Twin Towers Staff were...

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Helpful?
Thank 386Katrina
AscottMY, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear 386Katrina, Thank you for sharing your feedback with us. Thank you for taking time to write such a lovely and detailed review on your stay with us at Ascott Kuala Lumpur. The team is truly heartened to note that you had a delightful stay with us and our convenient location in the heart of the city center contributed to...

Reviewed 1 week ago via mobile

Last Nov. 18, I and my friends arrived in the hotel before 11am which is within the requested time of early check-in 10-11am. More than a month before the arrival I booked for a premium two-bed room in a higher floor at Booking.com and was asked for estimated time of arrival and it was confirmed to me. When we arrived...

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Helpful?
Thank kristine t
AscottMY, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear kristine t, Thank you for your valued feedback. We sincerely regret the disappointing experience you had upon your arrival and regret that we did not have the opportunity to improve on your experience. Please kindly allow us to clarify that whilst we do try to accommodate as many requests as possible, at times we may be unable to do...

singapore
Reviewed 1 week ago

Warm n friendly staff....comfy room clean..nice bathroom with standing shower plus bathtub Great location...moving around was fantastic.. Was given a lovely opportunity to feed ducks n fishes in the pond...good experience

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Helpful?
Thank abdwhd
AscottMY, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear abdwhd, Greetings! The team would like to sincerely thank you for your feedback. We are heartened to know that you had a fantastic stay with us and our convenient location in the heart of the city centre was a great boon during your holiday. We are truly grateful for the perfect score you have granted us and will aim...

London, United Kingdom
Reviewed 2 weeks ago

Extremely disappointed by this experience. On the first evening, the internet was down for several hours and after I complained they rung me to say it was back on - at 1:30AM! On the third night the hot water didn't work, and required an hours' worth of tinkering from the repairman to appear. On the fourth the electricity was shut...

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Helpful?
Thank BowdenD
AscottMY, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear BowdenD, Thank you for sharing your stay experience on Tripadvisor and also for allowing us another opportunity to address your concerns. We sincerely regret that you did not enjoy your stay with us and that you had a disappointing stay experience. Once again, we sincerely apologise for the lapses in service and have briefed staff to be more detailed...

Jakarta, Indonesia
Reviewed 2 weeks ago

I was intending to be close to the Convention Centre but only after arrival did I realise just how close it was to that and also to shopping. I was not aware of the shopping centre until we discovered it almost by accident. The excellent park was a bonus.

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Helpful?
Thank Peter F
AscottMY, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear Peter F, Thank you for your recent feedback. We are delighted that you had a great stay with us in our convenient location in the heart of Kuala Lumpur City centre. Our central location really does make it easy and convenient be it for leisure or for work trips. We sincerely thank you for staying at Ascott Kuala Lumpur...

Melbourne, Australia
Reviewed 2 weeks ago

Best location in KL. Only a short 5 min walk to the Petronas Towers! Staff service was amazing and very helpful! Rooms were very clean and tidy and very spacious, perfect for families. The Pool had an amazing view and was just breathtaking!

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Helpful?
Thank belalhelwe
AscottMY, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear belalhelwe, Greetings from the team at Ascott Kuala Lumpur! Thank you for taking time to write this wonderful review and showering us with your many lovely compliments for our apartments, facilities and services. All of us are delighted that you had a memorable stay with us and that you managed to take time away to relax by the pool,...

A TripAdvisor Member
Level Contributor
7 reviews
3 helpful votes
Reviewed 2 weeks ago via mobile

I stayed in Ascott for 6 nights.. I must say I was very confused what to write as the staff were extremely nice and location wise the hotel is in strategic location.. but other than that I don't think I will stay again in this hotel Firstly the room cleanness was not how it supposed to be.. we stayed in...

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Helpful?
Thank A TripAdvisor Member
AscottMY, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear Valued Guest, Thank you for sharing your feedback on TripAdvisor. The management of Ascott Kuala Lumpur sincerely regrets that you did not enjoy your stay with us at our serviced residence. Unfortunately, as our management has not been able to trace any feedback from you during your stay and it is our utmost wish to identify the areas where...

Reviewed 2 weeks ago via mobile

Need a lot of renovation, very primitive facilities like the swimming pool and spa, a lot of appliances not working properly, the A/C was very bad we had to call them for maintenance buy were unable to fix it properly. Was bad experience. The only thing good about it is the location. Don't advice to take it by anyone

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Helpful?
Thank Mohammed Z
AscottMY, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear Mohammed Z, Thank you for taking the time to share your stay experience with us. We sincerely regret that you did not enjoy your stay with us and that we were unable to make your stay more comfortable. As we are eager to make improvements and identify the areas of focus further, may we kindly request for you to...

Metro Manila, Philippines
Reviewed 3 weeks ago

Ascott Kuala Lumpur is very ideal for those who would like to stay near the Petronas Towers and KLCC. This trip has been very special for it was my first time to be near the Petronas towers. During our stay, we booked for a two (2) bedroom serviced apartment for only USD150. However, the hotel does not have a clinic...

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Helpful?
Thank ChengTheTraveler
AscottMY, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear ChengTheTraveler, The team at Ascott Kuala Lumpur is delighted that you have experienced a comfortable and enjoyable stay with us. We read with much pleasure that you have found the quality of our apartments great and our central location in the city center a boon. Please kindly allow us to clarify that there is a clinic located in the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Right in the heart of town and a stroll away from the world famous Petronas Twin Towers, Ascott Kuala Lumpur enjoys a prestigious address. The Suria KLCC Shopping Mall, ritzy restaurants and chic cafes are right at your doorstep. Let us lavish you with impeccable service and a suite of the finest facilities. ... more   less 

Additional Information about Ascott Kuala Lumpur

Address: The Ascott Kuala Lumpur No 9 Jalan Pinang, Kuala Lumpur 50450, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: RM401 - RM619 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Ascott Kuala Lumpur 4.5*
Number of rooms: 221
Reservation Options:
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Also Known As:
Ascott Kuala Lumpur Hotel Kuala Lumpur
Ascott Hotel Kuala Lumpur
Kuala Lumpur Ascott Hotel
Hotel Style:
#8 Family Hotel in Kuala Lumpur
#9 Spa Hotel in Kuala Lumpur
#17 Business Hotel in Kuala Lumpur
#17 Luxury Hotel in Kuala Lumpur
#21 Romantic Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Ascott Kuala Lumpur staff and other travellers.
16 questions
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1 month ago

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Questions? Get answers from Ascott Kuala Lumpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“pillows and bed , not that too comfortable. ”
 of 5 bubbles 527beeb, 1 Dec 2016 | Read review
“Stay elsewhere”
 of 5 bubbles BowdenD, 23 Nov 2016 | Read review
“all of the rooms are good!”
 of 5 bubbles ChengTheTraveler, 17 Nov 2016 | Read review
“Ask for extra pillows”
 of 5 bubbles taikuanl, 15 Nov 2016 | Read review
“Ask for a room up high for the view”
  • 8
  • 7
  • 6
  • 5
  • 4
  • 3
  • 2
  • 1
 of 5 bubbles huffthepuff, 13 Nov 2016 | Read review
5 of 5
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