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Ascott Kuala Lumpur

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Ascott Kuala Lumpur
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971 Reviews from our TripAdvisor Community

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Showing 874: English reviews
Ubud, Indonesia
Reviewed 2 July 2016 via mobile

It is located right across Petronas twin tower& Suria mall. The room is spacious, well equipped with kitchen,fine amenities. Staffs are helpful.But the restaurant staff make us rush to finish breakfast everyday. Overall worth to stay..

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Helpful?
Thank Junglee P
Rus_Ng, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear Junglee P, Thank you for your recent review on Tripadvisor. We are delighted that you had an enjoyable stay with us in our fully equipped apartments and central location. We sincerely thank you for the kind recommendation for our property. We have noted your feedback regarding the staff service during breakfast and will share your comments with our service...

Jakarta, Indonesia
Reviewed 29 June 2016

I visited Kuala lumpur with my family (we are four person). We stayed only 2 days. We just do short stay to see some university in KL. The hotel is located in strategic location in the centre of Kuala Lumpur. We can go to KLCC by walk only about 5 minutes, very near to go to every where in the...

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Helpful?
Thank Artiaja
Rus_Ng, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear Artiaja, Greetings from Ascott Kuala Lumpur! We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Please allow us to clarify that...

Kuala Lumpur, Malaysia
Reviewed 29 June 2016

Had an amazing stay here as we were travelling to Japan and decided to spend a few extra days at KL. Couldn't be more satisfied with my stay. Theres a shop downstairs for your convenience in case you needed anything such as a midnight snack or toiletries.

Review collected in partnership with this hotel
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Helpful?
Thank Laksdan
Rus_Ng, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear Laksdan, Thank you for your recent review on Tripadvisor. We are delighted you had an enjoyable and comfortable stay with us and that you were satisfied with our well appointed apartments, services and facilities. Your kind words will inspire us to continually improve our service delivery. We sincerely thank you for choosing to stay at Ascott Kuala Lumpur and...

Brunei
Reviewed 27 June 2016

Stayed in Ascott hotels in Singapore, Philippines & Kuala Lumpur, Malaysia. Ascott KL is in a great location (just 7 mins walk to KLCC & 15 -20 mins to Pavilion, Bukit Bintang). It is a family friendly hotel and staff are generally polite and helpful. Breakfast lacks variety and taste but it is ok. Rooms are clean, services and amenities...

Review collected in partnership with this hotel
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Helpful?
Thank s_deivasagaya
Rus_Ng, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear s_deivasagaya, Thank you for your recent review on TripAdvisor. We are delighted you have had another enjoyable and comfortable stay with Ascott Kuala Lumpur. We sincerely thank you for your kind mention on our team’s professional attitude and are truly grateful that you have found our service attitude to be polite and helpful. We are humbled by your unwavering...

New York City, New York
Reviewed 23 June 2016

We stayed for 10 days in a 2br...have been doing this for several years for a family vacation. This year we were lucky - stayed on the 31st floor, in a premium suite which is huge. And has fantastic views of KLCC - see the twin towers from the large balcony - and the walking trail below, the beautiful trees,...

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Helpful?
Thank Winedge1002016
Rus_Ng, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear Winedge1002016, Greetings from Ascott Kuala Lumpur! The team is delighted that you have experienced another comfortable and enjoyable stay with us. We read with much pleasure that you have found the quality of our apartments great and our central location in the city center a boon. Additionally, we sincerely thank you for your kind compliment for our team’s service...

Brussels, Belgium
Reviewed 21 June 2016 via mobile

We stayed at the Ascott KL for 3 nights in a 3-bedroom apartment for a group of 6. We requested for a quiet apartment on the higher floors and was given an apartment on the 27th floor (premier) even though we reserved a deluxe apartment initially. The apartment is clean, spacious and very comfortable. All the staff are very friendly...

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Helpful?
Thank cheroiki
Rus_Ng, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear cheryl l, Thank you for sharing your stay experience with us. We are delighted that you and your family enjoyed the complimentary upgrade and had a comfortable stay in our centrally located apartments. We are also humbled by your kind compliments for our staff service. Please allow us to clarify that we do provide complimentary shuttle service to nearby...

Reviewed 18 June 2016 via mobile

Rekindled my relationship with Ascott after a long absence. It's central location and refurbished room attracted me to give it a go. The refurbished studio room was great as can be seen from the photos. Staying in a serviced apartment such as the Ascott truly makes it a bit more personal - it's like having your home away from home....

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Helpful?
2Thank Dzul B
Rus_Ng, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear Dzul B, Thank you for taking the time to share your stay experience and lovely photos on Tripadvisor. We are truly heartened that you have given us another chance and returned to stay with us again. The team is very thankful and inspired by your compliments for our service which you have generously described as the element in making...

London
Reviewed 17 June 2016

Location opposite the Mandarin Oriental, so one of the main KLCC Hubs, and ideal for walking across the road for the park, many restaurants, and extensive shopping under the Petronas Towers (you can also visit). The best location for this. First visit here, but good sized apartments, all facilities including kitchen, spacious bathroom, large bedroom with views, and a spacious...

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Helpful?
Thank MarcusGB9
Rus_Ng, Resident Relations – Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear MarcusGB9, Greetings from Ascott Kuala Lumpur! We would like to express our heartfelt appreciation to you for writing such a detailed and lovely review on your recent stay with us, as our residents’ stay experience and satisfaction are very important to all of us. Your feedback regarding the breakfast and room service has been shared with our food and...

Singapore, Singapore
Reviewed 16 June 2016

Good service with clean environment. Well kept too. I had the opportunity to stay in the hotel without any worries of travelling around. It has good view and had good outdoor pool. Liked the high-floored pool.

Review collected in partnership with this hotel
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Helpful?
Thank Yasotha1971
Rus_Ng, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear Yasotha1971, Greetings from Ascott Kuala Lumpur! Thank you for sharing your stay experience with us. We are delighted you enjoyed your stay with us and that you found our central location to be convenient for your travels. We sincerely thank you for your valued support. We look forward to welcoming you back to stay soon. Yours sincerely, Ru Ng...

Singapore
Reviewed 15 June 2016

Have a very enjoyable stay during the 5 night stay with family of 6. Every excellent service. Staff very responsive and helpful. I like the part when I wanted to print a confirmation ticket for my tour, there is no charge. Normnally, other hotels will impose high charge for simple printing.

Review collected in partnership with this hotel
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Helpful?
Thank tongfattho
Rus_Ng, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear tongfattho, Thank you for taking time to share your stay experience on Tripadvisor. We sincerely thank you for your kind mention on our team’s professional and helpful attitude and are truly grateful that you have found our service attitude to be excellent. Here at Ascott Kuala Lumpur, we definitely take pride in providing top level customer service for all...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Right in the heart of town and a stroll away from the world famous Petronas Twin Towers, Ascott Kuala Lumpur enjoys a prestigious address. The Suria KLCC Shopping Mall, ritzy restaurants and chic cafes are right at your doorstep. Let us lavish you with impeccable service and a suite of the finest facilities. ... more   less 

Additional Information about Ascott Kuala Lumpur

Address: The Ascott Kuala Lumpur No 9 Jalan Pinang, Kuala Lumpur 50450, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: RM409 - RM805 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Ascott Kuala Lumpur 4.5*
Number of rooms: 221
Reservation Options:
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Also Known As:
Ascott Kuala Lumpur Hotel Kuala Lumpur
Ascott Hotel Kuala Lumpur
Kuala Lumpur Ascott Hotel
Hotel Style:
#8 Family Hotel in Kuala Lumpur
#9 Spa Hotel in Kuala Lumpur
#15 Luxury Hotel in Kuala Lumpur
#17 Business Hotel in Kuala Lumpur
#21 Romantic Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Ascott Kuala Lumpur staff and other travellers.
17 questions
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6 months ago

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Questions? Get answers from Ascott Kuala Lumpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“very dirty”
edwins229, 27 Mar 2017 | Read review
“Very accessible!”
euli, 20 Mar 2017 | Read review
“The 3 bedroom apartment gives you plenty of space”
Dawnfra, 19 Mar 2017 | Read review
“Bring your own toothbrush as only one provided. There's also a convenience store on the ground floor just outside main entrance making it easy to buy ice and drinks.”
Senirama, 18 Mar 2017 | Read review
“Select a room overlooking twin towers”
Rohank346, 16 Mar 2017 | Read review
5 of 5