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Centrally located next to the bustling Chinatown, Pudu Sentral and Plaza Rakyat LRT Station, AnCasa Hotel & Spa is an elegant and modern contemporary hotel located in Kuala Lumpur with 294 tastefully furnished guestrooms. The entire hotel now embraces a total new look with its transformation into grandeur space that recreates refined hospitality at its best. Here is where you can explore the sights and sounds of vibrant Kuala Lumpur city within the bustling town area. Being in Kuala Lumpur, the hotel is also near to popular attractions such as the Pasar Seni (Central Market), the historical landmark of the Sultan Abdul Samad Building, Merdeka Square, River of Life as well as a host of shopping enclaves. Taking a 360 view of the hotel’s surroundings, it is a walking distance to the LRT and Monorail stations, art galleries, lifestyle cafes, flourishing business hubs and more. With increased options for accommodation in Kuala Lumpur, the hotel delivers hospitality that strikes a balance between business and personal stay away from the comfort of your home.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Great View
Mid-range
Languages Spoken
English, Malay
Location
Jalan Tun Tan Cheng Lock, Kuala Lumpur 50786 Malaysia
Ancasa Hotel Kuala Lumpur
781 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
I booked a double Deluxe room at the Ancasa hotel and was pleasantly surprised how good it was. Barring the size of the room ( its a bit small but OK for 2 adults) and the absence of bright lighting near the mirror in the bathroom making it difficult to see my face especially during shaving, I have no other complaints. Got check in the moment I arrived, Pleasant smiling staff, the room had everything I needed from a comfortable bed, to a/c thats great, iron board, fridge, TV ( no channels except for EURO news),hair dryer, an amazing Rain Shower that didnt make me want to leave, rooms being cleant everyday, complimentary water, and more. The location is superb, just a few minutes to Petaling street, a lot of eateries around, and to Kota Raya the discount shopping center and the the large MY Din, discount store. I also got the best rate for money exchanged at the money changers at Kota Raya. Do not exchange money at the Airport, the exchange rate is pathetic and the ATM cheats by charging a whoppng 10% extra charge which is ridiculous...dont ever withdraw money at the airport ATM. I wonded if the Government is aware how the banks are ripping of tourist arriving into KL. I took a cab from the airport to the Hotel from the Desk at the Arrival Hall and it costed me MYR 118. I also ate their special Nonya set meal at the Hotel which was a bargain at 27 MYR per person, and such large portions, I packed for dinner too. At the time of Check out, the guy at the reception came up, collected my bags, called for a taxi, and even loaded my luggage into the cab. I was very impressed. I would love to stay here again, and would highly recommend you staying here, but remember, the room is a bit small, but comfortable....good value for money !!! I also stayed at the Furama Bukit Bintang and suggest you read that review too....
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AnCasa Hotel Kuala Lumpur Chinatown, Other at Ancasa Hotel Kuala Lumpur
Responded 4 Nov 2024
Thank you for taking the time to share your detailed review of your recent stay at the Ancasa Hotel. We're delighted to hear that you were pleasantly surprised by your experience! We're glad you found the room comfortable and well-equipped, and we appreciate your feedback regarding the lighting in the bathroom. We'll certainly look into this to enhance our guests' experience. It's wonderful to know that our location and the nearby amenities contributed positively to your stay, and we're thrilled that you enjoyed the special Nonya set meal! Your tips about currency exchange are also valuable, and we appreciate you sharing that with future guests. We’re particularly pleased to hear about the excellent service you received from our staff during your check-in and check-out process. Your satisfaction is our priority, and it’s heartening to know that our team made a lasting impression. We look forward to welcoming you back on your next visit and appreciate your high recommendation! Yours sincerely, The Management AnCasa Hotel Kuala Lumpur, Chinatown
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Stayed for a 3 nights in this hotel, but wasn't good experience. The WIFI is very very poor, if you need to do some work, you can't.
The room was overall ok. You can't open the windows for some fresh air, but you feel the need. Probably this is because of the safety on upper floors.
The cleaning service is knocking on doors every morning sometimes before 9 am.
The fitness ok, but very small.
The bathroom was not very clean.
The staff is ok and helpful.
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Date of stay: March 2023
Value
Location
Service
Trip type: Travelled solo
Room Tip:WIFI is very poor.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AnCasa Hotel Kuala Lumpur Chinatown, Other at Ancasa Hotel Kuala Lumpur
Responded 6 Nov 2024
Thank you for sharing your feedback. We apologize for the challenges you experienced during your stay. We understand the importance of a reliable Wi-Fi connection, and we will look into improving this to ensure a better experience for our guests. Regarding the room ventilation, we are sorry to hear about the discomfort caused by the inability to open the windows. We will consider this feedback as we look into improving the overall room experience. We also appreciate your comments on our cleaning service and will ensure that our team is more mindful of the timing of room servicing to avoid any inconvenience. We hope to welcome you back in the future and provide a more comfortable stay. Yours sincerely - The Management
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To start, the location of the hotel is great, right next to Petaling street market. And in general easy to get around with a Grab taxi. We also walked to the Islamic Museum, about 20-25 mins walk.
On to the hotel then...we had a suite which had a double bed and a double sofa bed, great if you have small kids but I wouldn't want to sleep on that sofa bed myself. The main issue was cleanliness, while not "dirty dirty" it could certainly do with a better clean, the bathrooms in particular were quite sloppily done. Also, I'm not sure how new the hotel is but pretty much everything was in various states of disrepair, loose toilet seats, aircon half working in the living area and the for some bizarre reason some of the window frames were a bit bent and would not close properly (ie quite a bit of noise coming in from the street even though we were on a high floor).
We didn't try breakfast as we preferred to venture out to the area around Petaling st so can't comment on that. The underground parking was also very convenient and only 10myr for the stay.
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Date of stay: April 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AnCasa Hotel Kuala Lumpur Chinatown, Other at Ancasa Hotel Kuala Lumpur
Responded 6 Nov 2024
Thank you for sharing your feedback. We're glad to hear that you found our location convenient, with easy access to Petaling Street and nearby attractions. However, we regret that the overall experience did not meet your expectations. Cleanliness and maintenance are areas we continually strive to improve, and your comments regarding the bathroom and room conditions have been noted. We also apologize for the issues with the air conditioning and window frames, and we will have our team look into these matters immediately. We appreciate your valuable insights and hope to have the opportunity to better serve you in the future. Yours sincerely - The Management
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This is our fourth long stay at Ancasa, we've found the standards of service, accommodation,food & Beverage to be of a consistent high standard. Reservation confirmation is prompt, Checkin fast and friendly, rooms have been renovated with housekeeping being efficient and thorough, breakfast caters for all tastes and many nationalities, checkout is speedy. The friendly courteous staff make the Ancasa feel like we're at home.
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Date of stay: August 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AnCasa Hotel Kuala Lumpur Chinatown, Other at Ancasa Hotel Kuala Lumpur
Responded 4 Nov 2024
Thank you so much for your wonderful feedback regarding your recent stay at Ancasa Hotel! We are thrilled to hear that this is your fourth long stay with us and that we have consistently met your expectations in service, accommodation, and food and beverage. Your kind words about our prompt reservation confirmations, friendly check-in process, and efficient housekeeping are greatly appreciated. We strive to create a welcoming atmosphere for all our guests, and it’s heartening to know that our efforts have made you feel at home. We're also delighted that our breakfast offerings have catered to your tastes and those of our diverse guests. Your compliments to our staff will be shared with the entire team, as it motivates us to continue providing the high standard of service that our guests deserve. Thank you once again for your perfect score and for choosing Ancasa Hotel as your home away from home. We look forward to welcoming you back for many more stays in the future! Yours sincerely The Management AnCasa Hotels Kuala Lumpur, Chinatown
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A slightly above average hotel. Lobby looks great and room is considered quite nice. However, my family had issues with the mini fridge, tv (no sound) and all of us were not provided toothbrushes and had to ask from room service. Food service was especially bad, being slow (took nearly an hour for just one dish and drinks) and with improper service etiquette and messing up food orders. This happened on our first day and last day there. Swimming pool was also underwhelmingly small. Would not recommend for anything longer than a couple day's stay.
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AnCasa Hotel Kuala Lumpur Chinatown, Other at Ancasa Hotel Kuala Lumpur
Responded 4 Nov 2024
Thank you for sharing your stay experience with us. We are glad you found our lobby appealing and your room comfortable, but we're very sorry to hear about the issues you encountered during your stay. We apologize for the inconvenience caused by the mini fridge, TV sound, and lack of in-room amenities such as toothbrushes. Your comments about the food service are also concerning, and we regret the delays and mix-ups that occurred. We’ll be addressing these areas with our team to ensure they are improved and handled better in the future. We appreciate your feedback on the pool size and understand that it may not have met your expectations. Your input is valuable, and we will use it to work on enhancing our facilities and service quality. Thank you once again for your insights. We hope you might give us another chance to provide a better experience in the future. Yours sincerely The Management, AnCasa Hotel Kuala Lumpur, Chinatown
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I have stay here a few times already as i like the room and the view from the room. the room is of course clean and spacious as i never get the same room on each stay. I keep coming back because the rate is very reasonable the the hotel is located at the main road and within walking distance to many attraction
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Date of stay: June 2020
Value
Location
Service
Room Tip:upper floor definitely offer better view of the city
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Melinda Marie Ambrose, Marketing at Ancasa Hotel Kuala Lumpur
Responded 4 Aug 2020
Thank you Manis C for your wonderful review and for choosing to experience the warmth of Ancasa Hotel Kuala Lumpur! Our location is indeed one of our best selling point. We will continue to strive to provide excellent service to our guests. We hope to welcome you here during your next trip to Kuala Lumpur as it is our 21st anniversary this year and we have a host of activities planned throughout the year. Once again, I thank you for the time taken to review us and wish you a pleasant weekend! Sincerely, Shah Azam Khan Senior Vice President Ancasa Hotels & Resorts
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Great location but very noisy hotel. We had to change rooms because the first one was very dirty with mold in the bathroom and a service door closed with a piece of cardboard and the windows fixed with cellotape. Outside the room the lobby area on that floor hadn't been vacuumed in what looked like months. The hotel put us in another room which was marginally better but very noisy and with a very stinky bathroom drain. Again that floor wasn't vacuumed in the whole 6 days we were there. Housekeeping is very inconsistent.
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Date of stay: January 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Quest185116, General Manager at Ancasa Hotel Kuala Lumpur
Responded 7 Feb 2020
Dear Mary-Jane, Firstly, let me personally apologize for the late reply to the unpleasant stay that you experienced with us recently. We are taking the initiative to ensure we are more responsive to guests from this year onwards and we have taken note of the issues above which we hope to improve on. It was unfortunate that our room was not up to your expectations as we have invested in renovation and refurbishment of the hotel last year. Ancasa Hotels & Resorts takes pride in ensuring our guests are treated in accordance with the values of our warm Malaysian Hospitality. We have taken measures to continuously train our staff as well as ensure guests are comfortable in their rooms when staying with us. I sincerely hope you would give us a chance again to serve you better when you visit us next. Sincerely,
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Hotel look Good After renovation and Very reasonable price stayed during weekend and cost only RM 100 pernight from booking com website . This hotel located next to Chinatown , Petaling street and Puduraya and kota raya . The Room comfortable and Room Cleanning is Good .The reception staff warm welcome and Friendly upon check in 1800 Pm .Except only security not At the main door to check every customer come in to the Lobby By Follow the SOP PKPP such like check body temprature
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Date of stay: August 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AnCasa Hotel Kuala Lumpur Chinatown, Other at Ancasa Hotel Kuala Lumpur
Responded 10 Nov 2024
Dear Valued Guest, Thank you for sharing this wonderful review and for awarding our hotel a perfect score. We are delighted to know that you enjoyed your weekend stay with us and appreciated the recent renovations, which aim to provide a comfortable and inviting experience for our guests. We're also pleased that you found our room rates to be reasonable, and we hope this added to the enjoyment of your time here. It's fantastic to hear that our location near Chinatown, Petaling Street, Puduraya, and Kota Raya added convenience to your stay. We’re glad our proximity to these key areas contributed positively to your overall experience. We're thrilled that you found the room comfortable and the cleanliness up to your standards, as well as that our front desk team made you feel warmly welcomed upon your arrival. We also note your feedback regarding security and the SOP compliance measures at the lobby. Ensuring a safe and seamless experience for our guests is important to us, and we will review this with our team to ensure that all SOP guidelines are met consistently. Thank you again for your feedback, and we hope to have the pleasure of welcoming you back in the future. Yours sincerely - The Management
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Numerous times staying here and they has always been a pleasant one.
Quick check-in process, staff are very welcoming and friendly. Although there are only 4 lifts, waiting time is usually not that long.
Certain part of the room are showing signs of old but still usable. Room felt clean as well. But window was not properly sealed & shut so there was sound leak.
Walking distance to Petaling Street. Road in front can be quite jammed but still okay.
I will definitely come back to this hotel.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AnCasa Hotel Kuala Lumpur Chinatown, Other at Ancasa Hotel Kuala Lumpur
Responded 6 Nov 2024
Thank you for sharing your kind feedback. We’re delighted to hear that your stays with us have been consistently pleasant and that you appreciate the quick check-in, welcoming staff, and our convenient location near Petaling Street. We also appreciate your constructive comments regarding the room’s condition and the sound leak from the window. Rest assured, we will look into these issues to ensure your next visit is even more comfortable. We look forward to welcoming you back in the future and continuing to provide you with great experiences. Thank you once again for your support! Yours sincerely - The Management
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Location is PERFECT! Check in was easy and fast. Same guy check in and check out. Not helpful at all. Room has fantastic view.
My only concern was on my arrival, security just watched as taxi driver and myself unloading the luggages from the car. And I had 3 bags! I asked for his help, he is ignoring me and then move away from lobby. Not a good first impression!
While security check out, totally the opposite, very Helpful and polite. On check out, asked for taxi to reception, they could not make any call. Call assistances for grab also unable to help. Totally careless.
Other than that, its all good.
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Date of stay: September 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from AnCasa Hotel Kuala Lumpur Chinatown, Other at Ancasa Hotel Kuala Lumpur
Responded 6 Nov 2024
Thank you for sharing your feedback. We're pleased to hear that you found our location perfect and enjoyed the fast check-in process, as well as the fantastic room view. However, we're concerned about the experience you described with the security staff and the lack of assistance with your luggage. This does not reflect the level of service we strive to provide, and we sincerely apologize for the inconvenience caused. We will address this matter with the team to ensure all guests receive the assistance they need, especially during arrival and departure. We also regret the difficulty you faced when arranging a taxi. We appreciate you bringing this to our attention, and we will work to improve this aspect of our service. Thank you once again for your valuable feedback. We hope to have the opportunity to provide a better experience during your next stay. Yours sincerely - The Management
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Supirior would be little bigger room on a high floor and the floor room would be like it sounds probably on the ground floor or so between 1-5! I suppose
There are more places to choose from in the Kuala Lumpur area.
PRICE RANGE
RM 182 - RM 311 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ancasa kuala lumpur, impiana hotel, kuala lumpur ancasa hotel
FORMERLY KNOWN AS
Impiana Hotel
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
294
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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