Metro Hotel
500 reviews
#105 of 636 Hotels in Kuala Lumpur
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No. 208 Jalan Imbi Bukit Bintang, Kuala Lumpur 55100 Malaysia
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About
#105 of 636 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
Well-positioned in Bukit Bintang, Metro Hotel Bukit Bintang is the ideal point of departure for your excursions in Kuala Lumpur. The city center is merely 0.5 km away and the airport can be reached within 45 minutes. Also within easy reach are Old Asia, Tung Shin Hospital, Sun Complex.Take advantage of a wealth of unrivaled services and amenities at this Kuala Lumpur hotel.
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Full view
Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Restaurant
Meeting rooms
Baggage storage
Concierge
24-hour front desk
Dry cleaning
Wifi
Breakfast buffet
Non-smoking hotel
Laundry service
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Room features
Air conditioning
Housekeeping
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Family
Languages Spoken
English, Malay
Location
Full view
100Great for walkers
Grade: 100 out of 100
238Restaurantswithin 0.5 km
27Attractionswithin 0.5 km
Contact
No. 208 Jalan Imbi Bukit Bintang, Kuala Lumpur 55100 Malaysia
Getting there
ImbiKuala Lumpur Rapid KL2 min
Hang TuahKuala Lumpur Rapid KL5 min
500Reviews39Q+A99Room tips
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Popular mentions
The hotel is well connected with all the public transport, centrally located, room service is excellent, decent ambiance. Complimentery Breakfast is continental mixed with one or 2 indian dish. The manger of cafateria is very helpful and friendly. i have given 3star only for the Reception incharge made me to wait for more than 2 hours no proper response and very rude to traveller. The Experianced old man in Travel desk is very friendly and helpful guided me a lot. except the reception i give 5 star for the hotel.
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Date of stay: December 2019
Rooms
Location
Service
Room Tip: take top floor so that view is excellent
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Helpful
There wereseveral issues with our hotel room. For instance, where we in a room on the tenth floor there was a large flip window that with a broken handle that remained open – a death trap. I had to block it with a chair and suitcases to prevent one of us accidentally falling out. Additionally, when we arrived there was excrement on the glass toilet door which the hotel failed to clean despite my request. The selection of food and drinks at the hotel offered during breakfast was extremely poor with no variety.
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Date of stay: December 2019
Helpful
We stayed 4 nights at this hotel. The room was small and there were some cockroaches on the table and in the closet! so I had to show killed cockroaches to the reception and they changed our room. The second room was bigger and much better, but as same as all the rooms in this hotel there was no slippers and toothbrush and towels were old. Breakfast wasn't good. Internet was disconnected for 2 days! The best thing about this hotel was the good location and access.
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Date of stay: December 2019Trip type: Travelled as a couple
Helpful
Response from METROHOTELKL, General Manager at Metro Hotel
Responded 9 Dec 2019
Dear Sir / Madam, Greetings from Metro Hotel Kuala Lumpur It is with regret to hear of your unpleasant experience during your stay here with us. An investigation will be conducted to ascertain the situation and actions will be taken to improvise the areas mentioned. Please do accept our sincere apology for the incident. Thank you for your comments on your experience with us. It is comments such as yours that will assist us in our efforts to further improve our service. Looking forward to hearing from you and to be of service to you again in the future. Thank you. N Surendran
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Serious safety incident
sexual harassment experienced at hotel metro Bukit bintang This is a statement I am writing about an unwanted experience which I would put it as sexual harassment . On the 23rd of April , Tuesday, the day I landed in Kuala Lampur from Colombo , I checked into the hotel metro which is located in Bukit Bintang . At 10 pm after I had dinner from Starbucks, I came to the hotel lounge to have a seat while I was on a call with my girl friend. Mr Sunder and employee of the hotel as a receptionist was smiling and I wanted to give him chewing gum after handing him it he complimented saying I was handsome .After coming back to my seat few moment later he comes to where I was seated .He then touched and squeezed my leg.After I was done talking to my girlfriend I wanted to go into my room. As we were only provided with one key card for both me and my father I wanted to ask for another so I won’t be disturbing my father who was sleeping inside. When I went to ask for another sunder asked me inside his room , said he practiced ayurveda and started touching me . Even after exclaiming I wanted to leave he continued to ask questions about my food preferences and touched me inappropriately.…
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Date of stay: April 2019
1 Helpful vote
Helpful
Response from METROHOTELKL, General Manager at Metro Hotel
Responded 12 Dec 2019
Dear Guest, We are concerned to read about your experience during your stay with us in the month of April 2019 which we received in the month of December 2019. However we have conducted a detailed investigation and regret to note that we are unable to retrieve the recording for the said period in April 2019 due to the delayed feedback that we received in December 2019. We are unable to retrieve the recorded alleged unpleasant event as evidence from the hotel’s CCTV system to enable us to pursue further with the relevant authorities. Nevertheless we would encourage you to proceed and make an official police report with regards to your feedback and we will be more than happy to cooperate and assist with the authorities. Thank you N Surendran
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We were given a complimentary upgrade to a Family Room without informing. As a guest at least you should inform them rather then finding out when you entered the room. Even though the room is big but there is no storage space like a wardrobe and there is no TV console as well. And I will not consider that as a Family Room if the storage space is not there to begin with. Breakfast spread was okay. Hotel is good for a short stay but location was superb for me.
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Date of stay: October 2019
Value
Cleanliness
Service
Helpful
Response from METROHOTELKL, General Manager at Metro Hotel
Responded 17 Oct 2019
Dear Sir/Madam, Greetings from Metro Hotel Bukit Bintang!! Thank you for your kind review. I appreciate your feedback about our. I have taken note of your comments and I am pleased to inform you that we will be embarking on improving the service standard, facilities and refurbishing the hotel to provide the best experience to all our guests. We sincerely appreciate your kind review and look forward to welcoming you back to Metro Hotel Bukit Bintang in the near future. Yours Sincerely, N Surendran Hotel Manager
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PRICE RANGE
US$21 - US$36 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
119
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Claim Your Listing Frequently Asked Questions about Metro Hotel
Which popular attractions are close to Metro Hotel?
Nearby attractions include Laser Battle (0.2 km), Escape Room (0.2 km), and BB Park Bukit Bintang (0.3 km).
What are some of the property amenities at Metro Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and breakfast buffet.
Which room amenities are available at Metro Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Metro Hotel?
Guests can enjoy an on-site restaurant during their stay.
Is parking available at Metro Hotel?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Metro Hotel?
Conveniently located restaurants include Burger on 16, Tg's Nasi Kandar, and VCR.
Are any cleaning services offered at Metro Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Metro Hotel?
The staff speaks multiple languages, including English and Malay.
Are there any historical sites close to Metro Hotel?
Many travellers enjoy visiting Kuala Lumpur City Gallery (1.7 km), Rumah Penghulu Abu Seman (1.3 km), and Istana Negara (4.4 km).