We have just returned from a wonderful stay at the Hilton Kuala Lumpur. It was a fantastic experience and we had a great time there. We were very impressed with the staff and wish to convey our thanks to Sherry, Rizal, Halilah, Puteri and everyone in the Executive Lounge and also to Harvin for making our stay so memorable. We look forward to our next stay in the hotel.
So pleased to see the standard at Hilton Kl id being driven higher following the return of the GM itself Linda Pecararo . A first class service by Zarif and halilah. We have been coming here for many years and we nevr dissappointed what they offered to me. They have the best breakfast and make me one of the best languages in Kuala lumpur they try to accommodate you. But i was really speechless with the service that Zarif and halilah offered to me during me and partner stayed at executive lounge. They should got a token since they handle the crowd really professional without making others felt angry. I saw them warned the children who run and make noisy with politely until the children love and hugs them. I was so touched with their words and gesture❤️ hope to see Halilah and zarif again.…
Really impossible to meet the guy who offered me the very best service on earth. Applause to Ahmad Zarif who consistently treat me very well during im having Evening cocktails at 33 floor. He was so friendly with us, Not even with us but order guest also. Im so elated to see him move fastly like cockcroach while chatting with the guest . So Professional. He said his manager Halilah Halim taught him to be that way. Fortunetly , after we having chat with Halilah. Yes it is. keep up the good Work Ahmad Zarif And Halilah halim. I love hilton so much because of it staff and amenities. Bax-
The staff throughout the hotel were very professional, friendly and extremely helpful. Special thanks to executive lounge GSM - Halilah & her team Rizal, Puteri, Alief, Hakimi, Zarif, Farah & Teng for always make our stay comfortable. Not forgetting the front office team. Satiya, Aizad and Yukarisa for going extra miles during our check in. I have no hesitation in recommending this hotel to anyone who want to visit Kuala Lumpur! We will be back to this place soon..!!!
As a seasoned Dimond member who has visited multiple Hilton properties over the past decade I can testify that this hotel has got it right on all of the fundamental that create a memorable experience with us wanting to schedule another stay at this property. We were upgraded to an Executive king Park view room for the first 3 nights and an Executive suite for our final 2 evening. The food offering in the restaurants for breakfast, lunch and dinner is solid and the food and beverage selection in the executive lounge coupled with impeccable service delivery from Zarif Alief and other team members made this hotel stay truly memorable. Plus the best spa and gym facilities we have seen at a Hilton property. We are currently traveling in Asia for a year and will be visiting dozens of Hilton properties - if any of them come close to the standards of the Hilton KL we are certainly in for a treat. Thank you Hilton KL Jason and Daniella.…
The two up staff is semplicely amazing at Esecutive Lounge. Very professional and friendly.The room was nice and clean and hotel facility was top notch. Happy to be back and Hilton always my firmato choice.
We Decided to Celebrate our Daughter's 3rd birthday with short Staycation here. We booked 6 rooms, all the room we're fine except for one which has strong cigarette smell, the housekeeping were prompt to rectify the issue. As Hilton Honors Member, our room came with lounge access and the staff were super friendly and attentive. A big shouout to the Lounge Staff; Sherry, Rizal, Alief, Zarif, Halilah, Puteri and Hakimi whom bend over backwards to accommodate our needs and to ensure our comfort during our stay.
I stayed here on two separate occasions in mid January. Once for two nights and the second time for 4 nights. Both times I was upgraded, due to my Lifetime Diamond status, to a Grand Suite. This was lovely and so spacious. I believe the staff in this hotel are excellent and everyone provided really caring and thoughtful service. I loved the Executive lounge and I especially thought the food offerings in an evening were superb. Clearly a lot of thought had gone into the selections and the food was both delicious but also really abundant. The amount of food available was just like a buffet in a high end restaurant. I particularly liked the way the chefs were stood near the food so you could ask questions and of course compliment them on the superb food. I used the sauna and steam room and this was also very good and clearly well maintained. It really is a fantastic area and very well used. Overall, I have always loved my stats at this hotel and these stats were no exception. I look forward to returning soon. Before I finished I wanted to raise two small but important issues. Firstly, I do think the check in arrangements need to be looked at. The wait to check in the first time I stayed was excessive and there is no separate check in for Honors members. This has been an issue for many years and I was disappointed to see it still is. Similarly, I have been a critic of the requirement for enclosed shoes in the Exec Lounge. Sandals have not been allowed for many years and whilst I’ve always felt this rule was ludicrous I always make sure I abide by it. It was irritating to see that not everyone does but more importantly some of the Exec Lounge staff seem to ignore the people who are not complying and let them in. Again, this has been an issue for years but sadly still not sorted.…
One of the best Hiltons where I stayed. New , clean and have the best service. Especially concierges Khairul and Merysa, they made our trip . We stayed just one night and they helped us to organize last minute private tour around the city . Ms. Nurul checked us in and upgraded our room to the best one on top floor. highly recommended.
This place is ideally located for anyone travelling to K.L. by rail. A quick and easy five minute, clearly signposted walk from K.L. Central Station this hotel is perfect for a stress-free stay. Our room was clean and more importantly five star as advertised. Check-in and check-out was painless and the view from our room outstanding. We made use of the hotel pool and it was clean and refreshing. Shopping centres with all of the facilities a traveller needs are a short walk away. Would certainly stay at this hotel again. Well worth the money.
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