I call the hotel around 12 pm (9th November 2022) wanting to book high tea and a room, but the operator, Dharshini doesn't understand the simple English of Hi-tea, instead, "aah, uh, what" After multiple times of my attempts to clearly tell her she still doesn't know anything about High and keep repeating herself "I don't know, I can't hear!' so frustrated at her response, I then asked the call to be transferred to her senior, supervisor or manager, to which she immediately became dead silent and then responded that she is the only one working and she can't transfer. It was stupid to know no manager/supervisor was on duty, he refuse to put me on a call with anyone who has the knowledge to assist me. After she argued much then transferred the call to HR, Manisha. Who has no clue what is happening? Then she hung up. When I called back, Dharshani pick and when I asked why you transferred me to HR, she said "you only asked to be someone." This is both unacceptable and completely insane! Then again I asked her to put me to someone senior who has the knowledge, he transferred and the call kept ringing and no one answered. When asked Dharshini again why no one answered, she said she transferred to one of her seniors, Kesha. I can tell they have no passion for their job and weren't helpful to the customer's queries. They have no proper training in phone etiques. I don't understand how Dahrshini can decide to tell a customer she can't transfer and purposely transfer the call to HR instead of the supervisor or senior - So dishonest towards her job. I wonder what kinda people did the hotel hire.…
Stayed here in Jan 2021. Booked through Shopee. Everything from booking, check in, check out were smooth. The hotel upgraded our room so we had a bigger room with bathtub. Breakfast was good but it was ala carte due to Covid SOP. Location is great bcz it is attached to Mid Valley shopping mall and in between PJ and KL so that makes taking Grab or driving to either area easy.
From booking until check in process was smoothe. Your FO team..Nabila was superb. She makes sure everything is sorted out for us as 1 of the room was request for simple anniversary set up. Very well trained in dealing with customers like us. Room was well cleaned upon arrival..check out was also smoothe like a satin. Fast and easy.. As for your coffee house, though we understand during these pendamic season not much of choices serve..but we enjoyed our time from tea time till dinner and of course breakfast on the next day dining in house rather by cramping with others in the public in Mid Valley. Mr.Hadi, one of the executive i believe..he has provided his best service during our entire visit to the coffee house. Good job to all staff, but a very special thanks to the two names mentioned above for the EXCELLENT service..will definitely come back..…
This hotel located at the very strategic place. Check in was easy, the staff are all friendly. The room was clean & comfortable! I had a great time there. It's just one lil' thing happened that our hotel bathroom was stuck but the technician came immediately after we report it and settled it on the spot, thanks to the technician (i forgot to ask his name). Aside note, thanks to Ms Nabila from front office for welcoming us, easy check in, was being so friendly & make sure everything was good to all my family members. Also thanks to Mr Hadi from F&B department, who gave us a great hospitality! Thank you Mr Hadi for setting up a table for our family dinner and also setting up a romantic table by the pool for my brother's anniversary. Thank you! Overall, we had a great stay and i highly recommended this hotel for family or business. Thank you to all the staff that was being great to us especially Ms Nabila & Mr Hadi. And not to forget the Mr Technician ! Haha. I'll definitely come back!…
Brought by my friends to Wild Rice Restaurant for my birthday celebration, the service was excellent given by Mr Walid and Mirza. They were friendly and knowledgeable❤️. The food was fantastic I believe it was prepared by Chef Irwan and Irshad if not mistaken. Overall I had so much fun with my friends. We all love chicken lasagna ❤️❤️. Keep it up of excellent service.
A hotel which is situated at strategic location with shopping and foodie hunt. The room is comfortable and every facility is well maintained. Definitely worth for every money spent and not forget to mention their warm service.
I had the pleasure of staying at this beautiful hotel and had a GREAT STAY! Views are incredibly and the rooms are clean and spacious. Staff was friendly and always had a smile to offer. Housekeeping was doing a good job,room was very clean and nice interior. Overall a great stay.keep it up..👍🏻
Stayed here this week and I can understand the reason many people choose to stay here - this is a good hotel to set up base to enjoy everything nearby. For me, the hotel is 'ordinary' but it serves its purpose very well - my room is clean, quiet and has everything I need. I assume it is intentionally 'ordinary' because the main attractions are the adjoining malls. The bed is comfortable and gives a great night's sleep. The room is well-lit and has enough electrical and charging points. The front desk staff are all friendly and efficient. It's a pity everyone has to wear face masks nowadays - you can't see their smiles.
Has nice view to city centre. The service is excellent and very Thanks to en haikal hamdan ( front office) for help. Need to change room because of the water pressure is low. The staff is helpful & knowledgeable.
Had another short staycation about 2 weeks ago. Been having a number of these short stays for several years already. Service was good as usual and the room was updated just the AC had some issues..however, a check and a temporary action taken, made the rest of the stay better. Maybe more preventive maintenance would serve better. overall, everything else was great. do keep it up.