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4.0
#34 of 518 hotels in Kuala Lumpur
Location
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Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Within the heart of Kuala Lumpur’s bustling city centre, the Impiana KLCC Hotel is the leading business class hotel in Kuala Lumpur. Located just opposite the Kuala Lumpur Convention Centre and Aquaria KLCC, we are also just less then 5 minutes from KLCC Suria Shopping Mall, Pavilion and StarHill Shopping area. All rooms are with timber flooring, free UNLIMITED multiple wireless internet access and wireless access for designated hotel public areas. A covered air-cond link bridge directly connects Impiana KLCC Hotel to the Kuala Lumpur Convention Centre and Bukit Bintang.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Centrally Located
Mid-range
Languages Spoken
English, Indonesian, Malay, Tamil
Location
13 Jalan Pinang Kl, Kuala Lumpur 50450 Malaysia
Impiana KLCC Hotel Kuala Lumpur
6,031 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Impiana KLCC Hotel Kuala Lumpur is often regarded as a great value by many guests, offering a comfortable stay at reasonable rates with satisfactory amenities. The hotel's cleanliness and spacious rooms receive high marks, though there have been occasional concerns. Guests frequently laud the service, describing staff as attentive and creating a welcoming environment.
While some find the rooms' decor a bit dated, the overall atmosphere is praised for its sophistication, often accentuated by live music. Its prime location near shopping and attractions is also a highlight for guests.
Location
Convenient
Atmosphere
Welcoming
Rooms
Comfortable
Value
Reasonable
Cleanliness
Mixed
Service
Attentive
Amenities
Well-appointed
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We spent three nights here celebrating my daughters 21st birthday. We opted for a club room which is well worth the extra, you can have your breakfast in the club lounge which has just as good a selection of food as the main dinning area but on a smaller set up scale and also has a live cooking station as well with a lovely friendly chef, it's much calmer than the main dinning area which does get very busy and loud. Also in the Club room you have expresso and other real coffee options and herbal teas, only mentioning this as they are extra charges for these in the main buffet breakfast service. There is also an afternoon tea with food available around three I think and best of all free flowing drinks and snacks from 5 or 5,30 to 7.30pm. The staff in the club lounge are really friendly. The rooms are large as are the bathrooms and the beds extremely comfortable. The hotel and our rooms were spotless. There is a very nice bar which is partially open and has live music and the swimming pool while not huge is really lovely and a great way to beat the heat and humidity of KL and take in the view from it's elevated setting. he location is fabulous, just a few minutes walk really to the Patronas Towers crossing over the roads and walking through the park, and a little longer taking the sky walk and underpass network which will keep you cool in the heat and dry in the rain to get to this iconic landmark. The sky walkway will also connect you to the shopping malls and other destinations around KL, this is a super impressive way to get around the city and all accessible from right outside the hotel... in fact you don't need to go outside as the hotel has direct internal access to it! we had a room with a partial view of the Towers which was fantastic. What was also really fantastic was the Sales and Marketing lady Maya who made sure our daughters 21st was special. We came back to a beautifully decorated room and a cake that a friend had arranged to have left in the room. Petals on the bed and happy birthday decorations spread across the room and an elephant sculptured out of towels .... all made my daughters day truly memorable .
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Date of stay: January 2020
Location
Cleanliness
Service
Room Tip:Club rooms are worth it and rooms with a view are very nice.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mayadevy, Guest Service Manager at Impiana KLCC Hotel Kuala Lumpur
Responded 29 Jan 2020
Dear Mr Stephen398, Thank You for your awesome review. It was my pleasure to make your daughter's special day a memorable one. Glad to know you and your family enjoyed your stay here in Impiana KLCC. We look forward to welcome you back and create more great memories with us . Soon you soon! Best Regards, Maya Guest Service Manager
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I was here for 3 nights and asked for a quiet room: they gave me a room on the floor below the restaurant where a live band plays in the evening and i could hear the music very loud. I asked for a different room, they gave me one that stunk of cigarette and had to go to reception again. Third time lucky, although there was no apology from the reception staff who even seemed quite bothered about my request. On a bright side the location is really good and the restaurant on the 15th floor serves great food with a great view.
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Date of stay: February 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mayadevy, Guest Service Manager at Impiana KLCC Hotel Kuala Lumpur
Responded 29 Feb 2020
Dear Guest, Warm greetings from Impiana KLCC, We thank you for taking the time to review and recommend us here in this forum. We are absolutely overjoyed to hear that you had an amazing stay here in Impiana KLCC Hotel Kuala Lumpur. Your ratings truly means a lot to us and we are looking forward to welcome you again on your next stay. Best Wishes, The Management Impiana KLCC Hotel
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I treated myself to one night in the Impiana as I had booked a spa package at the Swasana Spa, and wished I could have stayed longer. My bedroom was large and spacious with wonderful views of the city skyline, I loved the waterfall shower in the bathroom, supersoft towels and flatbed tv. Breakfast was included in the price and included a wide range of local and international dishes. The location of the hotel in KLCC is excellent, and linked to the Pavilion-KLCC walkway. Wonderful in every way.
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Date of stay: March 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at Impiana KLCC Hotel Kuala Lumpur
Responded 26 May 2021
Dear louisej856, Thank you for your feedback. We are pleased to know that you have enjoyed your stay with us and our standards have met your expectations. We thank you once again for recommending us as the choice-of-stay for both leisure and /or business trip. We look forward to welcome you again. Kind regards, The Management
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Stayed for 3 nights and hands down was one of the worst experiences I’ve had for a long long while. For a 4-star hotel, everything about this hotel is worthy of 1/5 stars. Room: old and poorly maintained. First room provided reeked of cigarette smoke. Second room provided was dusty and musty. My sinuses were clogged just after 2 hours of being in the room.
Housekeeping: the housekeeping button wasn’t working and so room wasn’t cleaned on the first day. ( which was fine since I was staying alone and didn’t need much tidying up ). Second day however they came and cleaned the room and took the card that was in the keycard holder. First time I’ve experienced this. Never have I ever had a time where housekeeping actually took the keycard. In any case, the room was tidied up but the bottled water wasn’t replaced.
Food: breakfast was pathetic. Variety was mediocre and quality and taste of the food was worse than some 2 star hotels. Even something as simple as fried ikan bilis can be chewy, hard and stale.
Parking: For a hotel catering to more than 400 guests, they only had 100+ car parks available. Unless asked, you would have to figure out the parking yourself once their hotel parking is full. And even after asking, the directions given to park near the Mandarin Oriental hotel were extremely vague ( since there were 2 outdoor parking lots ) and you had to park your car far away and walk all the way back to the hotel. The least they could have offered was a valet service but instead, they just left the guests to fend for themselves.
Their only saving grace is their location but even then there are many other better hotels with similar prices around the area.
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Date of stay: June 2022Trip type: Travelled on business
Room Tip:Avoid this hotel unless last resort and prepare for lack of parking.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The good - The service is impeccable in this place. Staff cannot do enough for you. The rooms are huge with all amenities needed. Amazing location with easy access to twin towers. Good breakfast. Free apples. Safe & secure.
The bad - rooms maybe need sprucing up slightly. Tiles in bathroom regrouted with fresh sealent for instance as mine were a little grubby. Pool area is very small for hotel of this size with few beds. There appears to be only a small gap throughout the day where the pool area receives any sun. I visited in February and there is no morning sun on the pool area and the sun goes behind buildings around 4.30pm.
All in all, good hotel, slightly dated.
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Date of stay: February 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at Impiana KLCC Hotel Kuala Lumpur
Responded 26 May 2021
Dear Okboss, Thank you for your feedback. We are pleased to know that you have enjoyed your stay with us and our standards have met your expectations. Your comments on the room condition has been addressed to the relevant department head. We thank you once again for recommending us as the choice-of-stay for both leisure and /or business trip. We look forward to welcome you again. Kind regards, The Management
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Booked a Club Room on the 24th floor. Checked in on the 15th Floor was a breeze with Daniel who was at the desk. Daniel has such a pleasant and warm personality that he makes us feel so warm and homely here. Always accommodating to our needs and chatty,Daniel has showed some perfect honest and sincere customer service throughout our stay. Tracy one of the staff at the Club Lounge is also one of the staff that greets and try to make small talks with us. These two people has made our stay a really great one yet here. The Club Benefits allows you to have Breakfast 6.30am-10.30am,Tea Time 3pm-5pm and Cocktail Time 5.30pm-7.30pm all at the 15th Floor Club Lounge. Food are great and we appreciate the afternoon tea after a long morning walk. Had breakfast at Tonka Beans downstairs on our second day but was too crowded and the managers and staffs were not as smiley and friendly compared to the Club Lounge. The coffee downstairs was merely hot plain water with a drop of coffee and i couldnt even drink it. As i had placed the coffee in my reuseable cup,i had told one of the supervisor to help me disposed it,but before even listening to me,she had assumed i had wanted to bring it out with me and had told me that the coffee is chargeable. A really bad call to assumed what customers want before even listening. So we decided to have our breakfast at the Club Lounge for the next 4days.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mayadevy, Guest Service Manager at Impiana KLCC Hotel Kuala Lumpur
Responded 18 Jan 2020
Dear faez18, Greetings from Impiana KLCC, It is always great to hear from our guests. Thank you very much for your review and for your ratings here on this forum. We hope that you enjoyed your stay here in Impiana KLCC Hotel Kuala Lumpur. Your ratings truly means a lot to us and we are happy to welcome you again on your next stay. Best Wishes, The Management Impiana KLCC Hotel
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Stayed there for six nights and had a lovely time. Upon arrival we requested reception staff if they could give us a room with views and they did even thou we had paid for a cheaper room. Excellent service, the staff we all very helpful. Which made our stay more enjoyable and nice. Would highly recommend
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mayadevy, Guest Service Manager at Impiana KLCC Hotel Kuala Lumpur
Responded 13 Jan 2020
Dear Joyssoul, Warm greetings from Impiana KLCC, We thank you for taking the time to review and recommend us here in this forum. We are absolutely overjoyed to hear that you had an amazing stay here in Impiana KLCC Hotel Kuala Lumpur. Your ratings truly means a lot to us and we are looking forward to welcome you again on your next stay. Best Wishes, Maya Guest Service Manager
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We stayed here for 3 nights over New Year 2019 and had 2 deluxe rooms. I haven't been able to identify the difference between deluxe and superior rooms other than cost. Great breakfast but get down there early (before 9) as it gets very busy and difficult to get a table. Good selection of all sorts of food and great egg stations. Room was big and spacious and the bed was comfortable, sometimes however housekeeping didn't come in until quite late in the day. It's a big hotel and the wait for lifts is sometimes long.
Nice pool though not enough beds/chairs and tables around. We booked to spend new year at the poolside. Good job we got there before the 10.00 start as there weren't enough tables, they kept the sunbeds there - goodness knows why. It would have been sensible to remove these and put chairs and tables in. Great view of the Patronas towers from the poolside and from our room. The staff were great on New Years eve but took a lot of grief from people who had reserved a place at the pool party but there was no-where for them to sit. The poor staff just seemed to have been left to it until eventually a Manager arrived, but there were no more tables and chairs so many residents were very unhappy. Luckily we did have a table and the view of the fireworks was brilliant.
It's quite a long way to the nearest train station and it's so hot, its difficult to walk too far so we used a lot of taxis which were a fair price. Great location if you want to walk to the PETRONAS towers (get your tickets in advance as they sell out really quickly) and lots of shopping malls around. Go to the Batu Caves by taxi, it's well worth the journey but go early in the morning, we went at 7.30. Bank and ATM just round the corner which is handy and great bars just at the back of the hotel.
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Date of stay: December 2019
Value
Location
Service
Room Tip:pool view will give you a great view of PETRONAS towers.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mayadevy, Guest Service Manager at Impiana KLCC Hotel Kuala Lumpur
Responded 13 Jan 2020
Dear MrsKing6, Warm greetings from Impiana KLCC, We thank you for taking the time to review and recommend us here in this forum. We are happy to hear that overall you had an amazing stay here in Impiana KLCC Hotel Kuala Lumpur. All your concerns have been highlighted to the departments in charge for improvement purposes. We look forward to welcome you back for another memorable stay. Best Wishes, Maya Guest Service Manager
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Strategic location which nearby city centre especially KLCC. Can be walk distance to KLCC. Quality still remain even in Covid-19 PKPB period. Impiana take precaution and do sanitizing all the area including rooms. Overall is recommended.
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Review collected in partnership with this hotel
Date of stay: July 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , Owner at Impiana KLCC Hotel Kuala Lumpur
Responded 26 May 2021
Dear s89ms, Thank you for your feedback. We are pleased to know that you have enjoyed your stay with us and our standards have met your expectations. We thank you once again for recommending us as the choice-of-stay for both leisure and /or business trip. We look forward to welcome you again. Kind regards, The Management
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The view from the room was amazing,view of twin tower ( pls book higher floor at club floor) .The staff was lovely , friendly espcially the housekeeping team. The hotel also health concern whereby you able to find hand sanitiser at most of the public area. And not to forget fantastic room cleaning, housekeeping assist to sanitize the room during room cleaning. The breakfast and evening cocktail is excellent too . We truly enjoyed our stay and shall come back again. And would not hesitate to recommend.
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Date of stay: January 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mayadevy, Guest Service Manager at Impiana KLCC Hotel Kuala Lumpur
Responded 29 Feb 2020
Dear Guest, Warm greetings from Impiana KLCC, We thank you for taking the time to review and recommend us here in this forum. We are absolutely overjoyed to hear that you had an amazing stay here in Impiana KLCC Hotel Kuala Lumpur. Your ratings truly means a lot to us and we are looking forward to welcome you again on your next stay. Best Wishes, The Management Impiana KLCC Hotel
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I did not have breakfast this time but based on last experience, the buffet breakfast has roti chennai either egg or plain with fish curry or dhal and some other indian spread as well.
There are more places to choose from in the Kuala Lumpur area.
PRICE RANGE
RM 442 - RM 658 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel impiana klcc
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
519
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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