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Impiana KLCC Hotel

1.7 km from Kuala Lumpur centre
  • Free Wifi
  • Pool
  • Restaurant
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13 Jalan Pinang, Kuala Lumpur 50450, Malaysia
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2,802 Reviews from our TripAdvisor Community

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Showing 2,054: English reviews
Reviewed 2 weeks ago via mobile

Its my 2nd time staying here as I wanted to give them the benefit to prove me wrong from my first experience. First off, we arrived at 11am n during check in the staff was not friendly at all. We were told that the 4 rooms will be ready only at 3pm. We were fine with it but i feel...

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Helpful?
1Thank Mir_wayferer
Reviewed 2 weeks ago

Early check in unfortunately room was not ready. The guy who attended to us was friendly. Later around 2 p.m. we went back to the hotel and this time I was attended by this lady. My access card was ready but when i requested for extra access card, she refused, so i told her the other staff gave the guy...

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Helpful?
1Thank MarShahrie
Aarron_Nelson_IKLCC, General Manager at Impiana KLCC Hotel, responded to this review

Dear MarShahrie, Thank you for your review on Trip Advisor. I am writing this note to you to apologize for the way in which your arrival was handled by our team. I do agree with you that our Front Office team members should have been more attentive and proactive alternatives should have been offered. Our Front Office team have been...

New Delhi, India
Reviewed 2 weeks ago via mobile

Hotel, Location and amenities are good. But it's a typical city hotel. This you will feel with the staff. At the reception they do their job, but they have to improve the qualification! I asked 3 people if my friends have already checked in and I got 3 different answers, finally yes they checked in, but the reality was that...

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Helpful?
Thank KarlQu
Aarron_Nelson_IKLCC, General Manager at Impiana KLCC Hotel, responded to this review

Dear KarlQu, Thank you for taking the time to provide your feedback during your recent stay with us. I would like to personally apologize for the way in which your arrival was handled by our team. We fully agree that our staff should have been more tactful and take immediate action in handling guest requests and no excuses are acceptable...

Karachi
Reviewed 2 weeks ago via mobile

On my stay at impiana, the besy thing I figured was its very near to all the sightseeings in KL. It's all at a walking distance of 5 minutes from suria klcc and the aquaria. The rooms are pretty clean along with nice washrooms and very courteous staff! The room we stayed in had a queen bed and it wasn't...

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Helpful?
Thank Batool Z
Aarron_Nelson_IKLCC, General Manager at Impiana KLCC Hotel, responded to this review

Dear Batool Z, Thank you for your review on TripAdvisor. We always look forward to our guests’ feedback and rest assured we are constantly taking measures to ensure improvements with regards to maintenance and the quality of our service. Glad to know that you enjoyed your stay and once again thank you for staying with us. We look forward to...

Bintulu, Malaysia
Reviewed 2 weeks ago

Very good service by the Frontdesk and restaurant. The staff are very polite and helpful. Room are value for money. Clean and good environment. Very convenient place because walking distance to KLCC and Pavilion.

Review collected in partnership with this hotel
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Helpful?
Thank azizahm2017
Aarron_Nelson_IKLCC, General Manager at Impiana KLCC Hotel, responded to this review

Dear Azizahm2017, Thank you for your review on TripAdvisor. We always look forward to our guests’ feedback and rest assured we are constantly taking measures to ensure improvements with regards to maintenance and the quality of our service. Glad to know that you enjoyed your stay and once again thank you for staying with us. We look forward to welcoming...

Reviewed 3 weeks ago via mobile

Staff were so helpful and courteous, always greeting us with a smile. There was literally no complaints from my family and I as they services rendered by Impiana were of top quality. Breakfast spread at the two buffets were sufficient and the rooms were thoroughly cleaned everyday. No complaints at all. By far one of the best hotels I've stayed...

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Helpful?
Thank harshinij2016
Aarron_Nelson_IKLCC, General Manager at Impiana KLCC Hotel, responded to this review

Dear harshinij2016, Thank you for your positive feedback and for making us your preferred hotel in Kuala Lumpur during your stay. We are indeed very pleased to hear that you had taken advantage of most of our best features and we hope that you will find time to visit us again soon. Aarron Nelson

London, United Kingdom
Reviewed 3 weeks ago

Stayed for 2 nights, traveling with friends, 30 Dec -1 Jan and booked the Club Deluxe double room. Check-in was on the 15th floor in the Club Lounge and whilst our passports, etc. were being processed we were treated to a hot buffet and refreshments including alcohol. I hadn't realised when booking the Impiana that the Club Deluxe package included...

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Thank Clare-Boris
Aarron_Nelson_IKLCC, General Manager at Impiana KLCC Hotel, responded to this review

Dear Clare-Boris, Thank you for your review on TripAdvisor. We always look forward to our guests’ feedback and rest assured we are constantly taking measures to ensure improvements with regards to maintenance and the quality of our service. Glad to know that you enjoyed your stay and once again thank you for staying with us. We look forward to welcoming...

Sydney, Australia
Reviewed 3 weeks ago via mobile

We booked two rooms, good value, stayed for a period of a week. The rooms are dated a bit but satisfactory overall. We stayed in a superior room with breakfast included. The rooms were were cleaned every day. The service was lacking at times but it was acceptable. We had a breakfast every morning, full continental, western, Malay and Chinese...

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Thank YEGA M
Aarron_Nelson_IKLCC, General Manager at Impiana KLCC Hotel, responded to this review

Dear Yega M, Thank you for your review on TripAdvisor. We always look forward to our guests feedback and rest assured we are constantly taking measures to ensure improvements with regards to maintenance and the quality of our service. I would like to personally apologize for the way in which your check out was handled by our team. We fully...

Sheffield
Reviewed 4 weeks ago

First stay at this hotel. Overall was fine for money paid. Is in a great location with direct access to KLCC and Pavillion via footbridge. Room was decent size with all usual facilities, although no hairdryer. Room cleaned and tidied each day. General standard of hotel a little tired. Breakfast: food Included typical range of options. Very busy and overly...

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Helpful?
Thank MM26
Aarron_Nelson_IKLCC, General Manager at Impiana KLCC Hotel, responded to this review

Dear MM26, Thank you for your positive feedback and for making us your preferred hotel in Kuala Lumpur during your stay. We are indeed very pleased to hear that you had taken advantage of most of our best features and we hope that you will find time to visit us again soon. Aarron Nelson

Reviewed 4 weeks ago

I stayed here for 6 nights on a business trip, which was also my first visit to KL. The good: Location is excellent - especially if your are alone and want to be near to shops, restaurants and bars as well as attractions Rooms are very good size - I was in a deluxe room with plenty of space Staff...

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Helpful?
1Thank David C
Aarron_Nelson_IKLCC, General Manager at Impiana KLCC Hotel, responded to this review

Dear David C, Thank you for your review on TripAdvisor. We always look forward to our guests’ feedback and rest assured we are constantly taking measures to ensure improvements with regards to maintenance and the quality of our service. Our Engineering team have been briefed on the hot water issue. Rest assured we will monitor and continue to improve our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Breakfast included
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Airport Transportation
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Within the heart of Kuala Lumpur’s bustling city centre, the Impiana KLCC Hotel is the leading business class hotel in Kuala Lumpur. Located just opposite the Kuala Lumpur Convention Centre and Aquaria KLCC, we are also just less then 5 minutes from KLCC Suria Shopping Mall, Pavilion and StarHill Shopping area.Just around the corner, at Jalan P Ramlee you can find free standing restaurants, pub and clubs like the Modesto, Budaba, Beach Club, Aloha Bistro and the Maredo’s Steakhouse.All rooms are with timber flooring, free UNLIMITED multiple wireless internet access and wireless access for designated hotel public areas. A covered air-cond link bridge directly connects Impiana KLCC Hotel to the Kuala Lumpur Convention Centre and Bukit Bintang. ... more   less 

Additional Information about Impiana KLCC Hotel

Address: 13 Jalan Pinang, Kuala Lumpur 50450, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: RM330 - RM450 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Impiana KLCC Hotel 4.5*
Number of rooms: 519
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz, Travelocity, Fastbooking, Asiatravel.com Holdings and Agoda so you can book your Impiana KLCC Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Impiana Klcc
Hotel Style:
#19 Spa Hotel in Kuala Lumpur
#20 Romantic Hotel in Kuala Lumpur
#22 Family Hotel in Kuala Lumpur
#26 Business Hotel in Kuala Lumpur
#36 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Impiana KLCC Hotel staff and other travellers.
39 questions
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Singapore, Singapore

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Questions? Get answers from Impiana KLCC Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid rooms close to elevator.”
 of 5 bubbles Mik1952, 10 Feb 2017 | Read review
“get a room in the tower”
 of 5 bubbles DCSKV, 3 Feb 2017 | Read review
“Avoid rooms with connecting doors and defo opt for the Club Deluxe package!”
 of 5 bubbles Clare-Boris, 26 Jan 2017 | Read review
“Rooms facing the Hyatt hotel offer better views”
 of 5 bubbles DattaBis, 18 Jan 2017 | Read review
“ask for the KLCC view rooms”
 of 5 bubbles 597kir, 15 Jan 2017 | Read review
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