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Impiana KLCC Hotel

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Impiana KLCC Hotel
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2,842 Reviews from our TripAdvisor Community

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Showing 2,082: English reviews
Barcelona, Spain
Reviewed 3 September 2014

The hotel was very well located (very close to the petronas) The service was just correct and the price a little bit expensive for what you expect from that kind of hotels. The breakfast buffet was very good and the gym facilities as well.

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Helpful?
1Thank JessiLlav
impianahotel_trip, Business Centre Executive at Impiana KLCC Hotel, responded to this review

Dear JessiLlav, Your review is well received and we are glad that you were generally happy with our services and facilities. Thanks a lot for the mostly positive comments which make us proud. Hope to have you with us again soon! Sincerely, The Management of Impiana KLCC Hotel

Singapore, Singapore
Reviewed 3 September 2014 via mobile

The hotel seems fully booked for the Merdeka Day weekend. Arrived around 2pm and only one room is available. However, after some checking, managed to get the other room ready. Staff wasn't as friendly anymore. No more welcome drinks to welcome our arrival after some 5 hours drive. Rooms: Old wing are quite worn out. Shower knob dropped off without...

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Helpful?
1Thank MarsZali
impianahotel_trip, Business Centre Executive at Impiana KLCC Hotel, responded to this review

Dear MarsZali, Thank you for taking the time to give us feedback. We are humbly apologize for any inconvenience caused with some of our team members didn’t offer welcome drinks, shower knob dropped off, shower gel which never top up and unfriendly staff. Having said so, we hope you will be visiting us again in order to see our improvements....

United Arab Emirates
Reviewed 3 September 2014 via mobile

A picturesque hotel with a wide angle mountain view of KL city. Close to many landmarks. Lovely swimming pool, spa and health club. Tasty food and best area to walk around in KLCC. You will be well connected to KL Sentral, metro, monorail, Chinese and Indian style locales, Temples and monasteries.

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Helpful?
2Thank N_Venkatesh_69
impianahotel_trip, Business Centre Executive at Impiana KLCC Hotel, responded to this review

Dear Nagarajan V, Your review reached us in the timeliest manner. Thanks a lot for the comments which make us proud. Such feedback is surely helping us to continue to maintain our standards and to look for ways for further improving the services you have enjoyed with us. Looking forward to have you with us again soon! Sincerely, The Management...

Ho Chi Minh City, Vietnam
Reviewed 3 September 2014

Impiana Hotel was alright but I would expect more for the price. The rooms were very nice and the service was good as well but for example the breakfast was not really a good experience. Overcrowded and definitely not enough for everyone. There was around 10 ppl queue to get eggs :D also there was a whole day power cut...

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Helpful?
1Thank Cez W
impianahotel_trip, Business Centre Executive at Impiana KLCC Hotel, responded to this review

Dear CezW, Your review is well received. . It is with much appreciation that we have taken note of your experience. We will continue to maintain and further improve on the services you have enjoyed with us. We humbly apologize for the inconvenience caused especially during breakfast time, power cut and bathrooms were not clean. We are looking on how...

Kuala Lumpur
Reviewed 2 September 2014

Upon checking in, we were pleasantly surprised when the front desk staff upgraded us from superior room to Club Tower room. This on a public holiday over the long weekend, cool... The room was huge with a spacious bathroom & walk-in closet. Cleanliness was top notch. Fresh flowers (my favourite kind too) was a nice touch. Bed was super comfy...

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Helpful?
Thank brightpanda
jr_impianaklcchotel, Business Centre Executive at Impiana KLCC Hotel, responded to this review

Dear Brightpanda, Thank you for taking the time to give us feedback. It is a joy to know that we met up with your expectations. Your compliment is music to all our ears. Looking forward to have you with us again soon! Sincerely, The Management of Impiana KLCC Hotel.

Amsterdam, The Netherlands
Reviewed 2 September 2014

The hotel is centrally located made it easy walk to Twin Towers and Pavillion via the covered walkways. I stayed here for 2 nights with my two young daughters and my two sisters and the staff had the two rooms we booked next to each other which was quite big and comfortable. Very friendly warm welcome and they offer us...

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Helpful?
Thank Vevilin
jr_impianaklcchotel, Business Centre Executive at Impiana KLCC Hotel, responded to this review

Dear Vevilin, Thank you for your valuable review. We are pleased to know that you – overall - had an enjoyable stay at our hotel. Hope to have you with us again soon. Sincerely, The Management of Impiana KLCC Hotel

New York City, New York
Reviewed 2 September 2014

This was my second stay at this hotel and it was so disappointing. The first time was just after they opened and the place was immaculate. I had seen poor reviews on trip advisor when booking this time but ignored them hoping to find what I loved the first time around. When I arrived I had to wait nearly a...

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Helpful?
3Thank om22
jr_impianaklcchotel, Business Centre Executive at Impiana KLCC Hotel, responded to this review

Dear Om22, Your review reached us in the timeliest manner. We humbly apologize for the inconvenience caused; particularly u waited nearly a half hour to check-in, noise from the adjacent room and speaker and cigarette smoke every 6 hours. Hence, we are currently looking into a way of better isolating the few rooms with a noise problem. Having said so,...

Pasig, Philippines
Reviewed 2 September 2014

April this year, my sister and I had our first trip to Malaysia. In picking a place to stay, we always checkout the traveler reviews at Trip Advisor cause 90% of the time it is accurate. For our first trip to KL, we stayed in Impiana KLCC. We were very impressed. The location is perfect. If i'm not mistaken this...

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Helpful?
1Thank Jen T
jr_impianaklcchotel, Business Centre Executive at Impiana KLCC Hotel, responded to this review

Dear JenT, Allow us to thank you for the positive review which means a lot to us and the betterment of our hotel. We are glad that overall you were satisfied with our hotel. We are happy to hear that you booked Impiana KLCC Hotel again. Sincerely, The Management of Impiana KLCC Hotel

Mangalore, India
Reviewed 1 September 2014

Centrally located hotel The skywalks made the life easier to go around the Klcc Excellent staff ,very courteous and ready to assist the guests on anything at anytime Food was good but limited choice for Indian food Spacious rooms Well maintained They have a pillow menu at the room :-) Like living on twin towers ....could see the twin towers...

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Helpful?
Thank MNPAI
jr_impianaklcchotel, Business Centre Executive at Impiana KLCC Hotel, responded to this review

Dear MNPAI, Thank you for your marvelous review about us. We are delighted with your satisfaction of our services, particularly the room, the staff friendliness and pillow choices. Best wishes to India, we hope to have you with us again soon! Sincerely, The Management of Impiana KLCC Hotel

london
Reviewed 30 August 2014 via mobile

Awesome location for a stop over on the way to Australia. Great location for the petronas towers as you can walk via the covered walkways to the shopping centre under the towers. Very friendly welcome. Nice bar on 15th floor overlooking the towers. Swimming pool small but nice to have. The staff at swimming pool not proactive. Didn't offer drinks...

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Helpful?
Thank linzix1
jr_impianaklcchotel, Business Centre Executive at Impiana KLCC Hotel, responded to this review

Dear Linzix1, Thank you for your valuable review. We are glad that you had a comfortable and convenient stay with us and humbly apologize for any inconvenience caused with some of our team members at pool area didn’t offer drinks. Having said so, we hope you will be visiting us again in order to see our improvements. Sincerely, The Management...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Breakfast included
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Airport Transportation
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Within the heart of Kuala Lumpur’s bustling city centre, the Impiana KLCC Hotel is the leading business class hotel in Kuala Lumpur. Located just opposite the Kuala Lumpur Convention Centre and Aquaria KLCC, we are also just less then 5 minutes from KLCC Suria Shopping Mall, Pavilion and StarHill Shopping area.Just around the corner, at Jalan P Ramlee you can find free standing restaurants, pub and clubs like the Modesto, Budaba, Beach Club, Aloha Bistro and the Maredo’s Steakhouse.All rooms are with timber flooring, free UNLIMITED multiple wireless internet access and wireless access for designated hotel public areas. A covered air-cond link bridge directly connects Impiana KLCC Hotel to the Kuala Lumpur Convention Centre and Bukit Bintang. ... more   less 

Additional Information about Impiana KLCC Hotel

Address: 13 Jalan Pinang, Kuala Lumpur 50450, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: RM337 - RM456 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Impiana KLCC Hotel 4.5*
Number of rooms: 519
Reservation Options:
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Also Known As:
Hotel Impiana Klcc
Hotel Style:
#20 Romantic Hotel in Kuala Lumpur
#22 Family Hotel in Kuala Lumpur
#22 Spa Hotel in Kuala Lumpur
#26 Business Hotel in Kuala Lumpur
#40 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Impiana KLCC Hotel staff and other travellers.
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Singapore, Singapore

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Take rooms with Petronas towers and KLCC view”
 of 5 bubbles shwetz106, 4 Mar 2017 | Read review
“Impeccable view on the klcc Petronas towers”
 of 5 bubbles 980abdelt, 19 Feb 2017 | Read review
“Avoid rooms close to elevator.”
 of 5 bubbles Mik1952, 10 Feb 2017 | Read review
“get a room in the tower”
 of 5 bubbles DCSKV, 3 Feb 2017 | Read review
“Avoid rooms with connecting doors and defo opt for the Club Deluxe package!”
 of 5 bubbles Clare-Boris, 26 Jan 2017 | Read review
5 of 5