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Novotel Kuala Lumpur City Centre

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Traveller (1532)
Room & Suite (640)
Dining (108)

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About

#62 of 502 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
Situated in the Golden Triangle of Kuala Lumpur, the hotel offers a convenient position between the PETRONAS Twin Towers and Bukit Bintang. Within a short stroll of less than five minutes, guests can easily reach the Kuala Lumpur Convention Centre and shopping destinations such as Pavilion Kuala Lumpur and Suria KLCC. With 302 rooms, all of which are smoke-free with various amenities including complimentary WiFi, 24-hour room service, built-in drinking water filtration, and an ergonomic working desk. Culinary delights await at Food Exchange, where you can indulge in a diverse selection of international and local cuisine at this all-day dining restaurant. For socializing or refreshment, Gourmet Bar offers a range of alcoholic and non-alcoholic drinks. Guests staying on our premier floors or holding Accor Platinum and Diamond memberships enjoy exclusive access to Premier Lounge. Stay active with our outdoor swimming pool and fitness centre. Organize meetings and events in our six versatile ballrooms.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Highchairs available
Taxi service
Secured parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Sun loungers / beach chairs
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Room service
Safe
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Green
Centrally Located
Languages Spoken
English, Indonesian, Malay

Location

2 Jalan Kia Peng, Kuala Lumpur 50450 Malaysia
Novotel Kuala Lumpur City Centre
4,437Reviews44Q+A100Room tips
Traveller rating
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  • 205
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Relax26287756516 wrote a review 11 Apr
1 contribution
Full day meeting (11-12 Apr 2024) at Novotel KLCC Hotel - Platinum 2. Thanks to Misbha from Banquet, Alif from Technician and Jasmine from Sales, helpful and professional. Foods is nice and fresh. Definitely will come back again for next business trip.
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Date of stay: April 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Dan wrote a review 5 Apr
Gothenburg, Sweden10 contributions
I have two separate stays in April in a premier room on my way to and from Thailand. I booked by Accor's homepage. This review is for my first stay. My second stay is in two weeks. The club lounge is good, resonable breakfast and evening cocktails with some warm food, snacks and deserts. The staff are attentive in the lounge and the chef showed up to make sure we where happy. I ate lunch one time in the restaurant, I was alone, but had to wait half an hour anyway for simple noodles, which when they came was not either particularly warm. Avoid. Aircon is loud and is not working adequate in all rooms, had to change room for better. Two of four pillows have pillowcases with hook-and-loop fasteners, which are not really attached and thus are rough and tend to scratch your skin - not pleasant and should be removed. There are black mold around the sink in room 2502, and black mold is a health hazard. See pictures. The hotel needs to improve the oversight of this kind of things and make sure the bathrooms are free from black mold. The gym is runned down - not all equipments works either - and not cleaned properly. I saw a big fat sweat spot on one of the bench, day after day. In the end I tried myself to clean it because I used this bench. Obviously, no one is regularly cleaning the equipments. The location is excellent, 3 minutes walk to the Monorail station Raja Chulan, which for 3 MYR takes you to and from KL Sentral in 15 minutes - and some meters from the Pavillion with restaurants, food court, bars, shops, money changers, etc. It's a decent 4-star hotel, which could improve.
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Date of stay: April 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Todd G wrote a review 1 Apr
1 contribution1 helpful vote
Elaine Lim was amazing in the Premier lounge, exceptional service, very friendly and such a kind personality. Drinks and cocktails were phenomenal. Exceptional customer and overall service. Was a pleasure to meet and be served by Elaine.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip: Exceptional location, can transit to all major attractions via sky bridge including Petronas,...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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amox250 wrote a review Mar 2024
6 contributions4 helpful votes
Elaine and Feroz are the best customer service staff I have met at the Premier Lounge of Novotel KLCC. They take care of everyone very well and are so friendly that they make one feel so comfortable like in one’s home. Everything in the lounge looks clean and neat. Keep up the good work!
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Angelia Ku, General Manager at Novotel Kuala Lumpur City Centre
Responded 2 weeks ago
Dear amox250, Thank you very much for your kind words. Elaine and Feroz are indeed exceptional members of our team, and it brings us great joy to hear that they made your experience at our Premier Lounge memorable. We are thrilled to know that their warmth and attention to detail made you feel right at home. Rest assured, we will pass along your compliments to them. We greatly appreciate your recognition of our efforts to maintain cleanliness and tidiness in the lounge. It is our commitment to provide a comfortable and welcoming environment for all our guests. Thank you once again for choosing Novotel Kuala Lumpur City Centre, and we look forward to welcoming you back for another delightful stay. Sincerely Angelia Ku General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Yogendra_Harchilkar wrote a review Mar 2024
Hong Kong, China2 contributions
The room size was good for a family of 3, with clean room, bedding and bathroom. The breakfast spread was decent but had separate Veg and Non-veg options which helped our pure vegetarian friends immensely. Also the room service was excellent and ordering dinner in the restaurant was exceptional. Special shout out to Avi, who went out of her way to make sure we got our order perfect, made sure our kids and all of us adults were treated special with home made ice cream and local tea. Thank You Avi. Food and beverage quality was really good and chef is adjusting to our dietary needs. Location of the hotel is very good, walking from the Twin Towers and Aquarium with good restaurants and stores close by. I would recommend the hotel any day.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Angelia Ku, General Manager at Novotel Kuala Lumpur City Centre
Responded 2 weeks ago
Dear Yogendra_Harchilkar, Thank you for taking the time to share your wonderful experience at Novotel Kuala Lumpur City Centre. We are thrilled to hear that you enjoyed your stay with us and that our room size, cleanliness, and amenities met your expectations. It is fantastic to know that our breakfast options catered to both vegetarian and non-vegetarian preferences, ensuring a delightful dining experience for all. We are especially grateful for your kind words regarding Avi's exceptional service. We will make sure to pass on your compliments to her and the rest of our team. Your satisfaction is our top priority, and we're delighted that Avi's efforts made your stay even more memorable. Moreover, we are glad to hear that our culinary team accommodated your dietary needs and that you enjoyed our food and beverage offerings. Our location indeed offers convenient access to many attractions and dining options, making your stay even more enjoyable. Once again, thank you for choosing Novotel Kuala Lumpur City Centre. We appreciate your recommendation and look forward to welcoming you back for another remarkable stay in the future. Sincerely Angelia Ku General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Inspire44490562489 wrote a review Mar 2024
1 contribution
Excellent customer service cannot complain at all.Avee, thiya , Ishara , Muthu they are exceptional. Also room service also very good . They are spot on in customer relations . I really recommend Novotel hotel to others as well. Due to exceptional service I received from them .
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Angelia Ku, General Manager at Novotel Kuala Lumpur City Centre
Responded 3 weeks ago
Dear Inspire44490562489, Thank you very much for your positive review. We are thrilled to hear that you had a flawless experience during your stay with us. Avi, Thiya, Ishara, and Muthu will be delighted to know that their exceptional service made such a positive impression on you. Providing top-notch customer service is our priority, and it is fantastic to hear that our team's efforts were recognised. We greatly appreciate your recommendation and look forward to welcoming you back to Novotel Kuala Lumpur City Centre in the future. Sincerely Angelia Ku General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Coastal13380875431 wrote a review Mar 2024
1 contribution
Stayed 2 nights at Novotel Kuala Lumpur City Centre. Room spacious and clean. Hotel is near major shopping mall and is connected via sky bridge. Because I’m a platinum member, I have aces to the executive lounge. Enjoy the cocktail session. Was served by F&B staff, Elaine. She is polite and professional.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: Hotel is near major shopping centre and is connected via sky bridge. Room spacious and clean....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Angelia Ku, General Manager at Novotel Kuala Lumpur City Centre
Responded 3 weeks ago
Dear Coastal13380875431, Thank you for choosing Novotel Kuala Lumpur City Centre for your recent stay and for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our spacious and clean rooms, as well as our convenient location near major shopping malls. It is fantastic to know that you appreciated the benefits of being a Platinum member, including access to our premier lounge and cocktail sessions. We are thrilled that Elaine provided you with exceptional service during your visit. We will be sure to pass along your kind words to her. We look forward to welcoming you back for another enjoyable stay soon. Sincerely Angelia Ku General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lisa-Marie wrote a review Mar 2024
Melbourne, Australia92 contributions4 helpful votes
Absolutely fantastic experience at Novotel Kuala Lumpur City Centre. Service: The service is warm, inviting and helpful. Each staff member, across all departments (Reception, Food and Housekeeping) is polite, professional and respectful. Every query we had was answered promptly. The housekeeping works incredibly hard and our room was always neat, clean with fresh towels after a long day exploring the city. If we needed any extra toiletries, it was brought quickly to us. I applaud the staff here for their commitment to fine service. Management can be proud of their staff here. Food: The on-site restaurant is delightful and affordable. We gobbled up the nachos, satay skewers and comforting soups, and even ordered room service on another day because it was just so delicious. It was nice to dine somewhere quiet and relaxing after a busy day. The on-site bar is great too!! Yummy juices, the iced tea was really good, lots of seating to relax. I don’t drink alcohol but no worry, plenty of options including coffee too! Location: Unbeatable. Right opposite the Pavillion which has hundreds of GREAT restaurants, cafes, shops and department stores of all types. Room: Amazing. Corner room with lovely view of the city. Big room, plenty of storage space. Good size bathroom. Lovely room, really enjoyed the comfortable bed. We can’t wait to return!! We look forward to staying again here.
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Date of stay: March 2024Trip type: Travelled as a couple
Room Tip: Corner room for extra space! :)
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Angelia Ku, General Manager at Novotel Kuala Lumpur City Centre
Responded 3 weeks ago
Dear LMarie90x, Thank you for your kind words and positive review. We are thrilled to hear that you had a fantastic experience during your stay at Novotel Kuala Lumpur City Centre. It is heartwarming to know that our dedicated team members made your stay memorable through their warm, professional, and attentive service. We are delighted that you enjoyed our delicious dining options and found our location convenient for exploring the city. Your compliments on our room comfort and amenities are greatly appreciated. We can't wait to welcome you back for another wonderful stay. Please do not hesitate to reach out if there is anything we can assist you with before your next visit. Sincerely Angelia Ku General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Abdellah wrote a review Mar 2024
Singapore, Singapore26 contributions29 helpful votes
At first I approached one receptionist lady asking if she can accept us as we walk in and we didn’t book, but she clearly said I am so sorry we don’t have any room available. Then I made a booking in one minute and proceed to a male recep who provide us a nice room. Why she didn’t give us the room and charge us whatever is the rate? Why she is not upselling for her rooms ??????? Anyway please train your staffs to sell the room as it was 5pm and it is going to be free the whole night
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Angelia Ku, General Manager at Novotel Kuala Lumpur City Centre
Responded 3 weeks ago
Dear Abdellah i, Thank you for taking the time to share your feedback with us. We sincerely apologise for any inconvenience you experienced during your recent stay. We strive to provide excellent service to all our guests, and it is disappointing to hear that we fell short of your expectations on this occasion. Rest assured, we will address your concerns with our reception team to ensure that all guests are greeted warmly and offered available accommodations promptly. Your feedback is valuable to us as we continually work to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve. Sincerely Angelia Ku General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Explore38466832034 wrote a review Mar 2024
1 contribution
Ramadan Buffet was good, decent number of dishes but good quality. Loved the snails and the beef serunding. For desserts, there's the royal pudding and tapai, fermented glutinous rice. Yummy! Teh tarik was legit with nice foam head. It's not overly crowded and excellent service. Staffs were very attentive and friendly.
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Date of stay: March 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Angelia Ku, General Manager at Novotel Kuala Lumpur City Centre
Responded 3 weeks ago
Dear Explore38466832034, Thank you for choosing to dine with us during Ramadan and for taking the time to share your feedback. We are delighted to hear that you enjoyed our buffet offerings, particularly the snails and beef serunding. It is great to know that our desserts, including the pudding diraja and tapai, left a lasting impression on your taste buds. We take pride in serving authentic Teh Tarik, and we are thrilled that you found it to your liking. Your kind words about our service and staff members mean a lot to us. We strive to provide a welcoming and attentive experience for all our guests, and we're glad to hear that we hit the mark with you. We hope to have the pleasure of welcoming you back soon for another delightful dining experience. Sincerely Angelia Ku General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
RM 344 - RM 411 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
novotel kuala lumpur, accor kuala lumpur, novotel hydro majestic kuala lumpur, kuala lumpur novotel, novotel kl
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
302
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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NOVOTEL KUALA LUMPUR CITY CENTRE (R̶M̶ ̶4̶4̶0̶) RM 349: UPDATED 2024 Hotel Reviews, Price Comparison and 1,565 Photos - Tripadvisor

Frequently Asked Questions about Novotel Kuala Lumpur City Centre
Which popular attractions are close to Novotel Kuala Lumpur City Centre?
Nearby attractions include Pavilion KL (0.3 km), KLCC - Bukit Bintang Pedestrian Walkway (0.3 km), and Aquaria (0.3 km).
What are some of the property amenities at Novotel Kuala Lumpur City Centre?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Novotel Kuala Lumpur City Centre?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Novotel Kuala Lumpur City Centre?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Novotel Kuala Lumpur City Centre?
Yes, paid private parking on-site, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to Novotel Kuala Lumpur City Centre?
Conveniently located restaurants include Kampachi EQ, Nipah, and Bottega Lounge.
Are there opportunities to exercise at Novotel Kuala Lumpur City Centre?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at Novotel Kuala Lumpur City Centre?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Kuala Lumpur City Centre offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at Novotel Kuala Lumpur City Centre?
The staff speaks multiple languages, including English, Indonesian, and Malay.
Are there any historical sites close to Novotel Kuala Lumpur City Centre?
Many travellers enjoy visiting Kuala Lumpur City Gallery (2.1 km), Rumah Penghulu Abu Seman (0.4 km), and Istana Negara (4.7 km).