Ascott Sentral Kuala Lumpur
No. 211 Jalan Tun Sambanthan KL Sentral, Kuala Lumpur 50470 Malaysia
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About
#38 of 779 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
Ascott Sentral Kuala Lumpur is a premium serviced residence, strategically located in Kuala Lumpur Sentral, the second CBD of Kuala Lumpur which is also its only integrated transport hub. Truly unique “Live, Work & Play” metropolis. The serviced residence is part of a LEED certified; Grade A office building complex, housing MENARA SHELL in one tower and the Ascott Sentral Kuala Lumpur in the second tower. Served by an integrated rail transportation network, it only takes 28 minutes to Kuala Lumpur International Airport (KLIA) and 33 minutes to KLIA2 via the KLIA Express Rail (ERL). This amazing connectivity has been established through direct access to six rail systems and links to major highways. The hip NU Sentral shopping Mall is only a walking distance away. Other nearby attractions includes Little India, Chinatown, Central Market, National Museum and the Botanical Gardens.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Breakfast buffet
Walking tours
Kids stay free
Kids pool
Car park
Wifi
Pool / beach towels
Outdoor pool
Breakfast in the room
Complimentary Instant Coffee
Shuttle bus service
24-hour security
Baggage storage
Concierge
Convenience store
Shared lounge / TV area
Sun loungers / beach chairs
Sun terrace
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Housekeeping
Safe
Telephone
Coffee / tea maker
Kitchenette
Flatscreen TV
Bath / shower
VIP room facilities
Wardrobe / wardrobe
Iron
Private bathrooms
Microwave
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Modern
Languages Spoken
English, Chinese, Indonesian, Malay and 1 more
Location
96Great for walkers
Grade: 96 out of 100
144Restaurantswithin 0.5 km
10Attractionswithin 0.5 km
Contact
No. 211 Jalan Tun Sambanthan KL Sentral, Kuala Lumpur 50470 Malaysia
Getting there
KL SentralKuala Lumpur Rapid KL5 min
Tun SambanthanKuala Lumpur Rapid KL8 min
Car HireSee car hire from US$24/day
609Reviews25Q+A89Room tips
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Spoilt milk and cockcroaches over breakfast. Dirty water coming out of the faucet; without proper notification to guests. Even the receptionist is not aware of the piping repair. Has to improve with both internal and external communication.
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Review collected in partnership with this hotel
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from farah ridzwan, Owner at Ascott Sentral Kuala Lumpur
Responded 4 weeks ago
Dear SeniorCSManager, Thank you for your recent stay in Ascott Sentral Kuala Lumpur. We sincerely apologize for the inconvenience and deeply regret that you had encountered a bad experience. Rest assured we will look into this matter seriously. We hope that this will not deter you from coming to stay with us again. We look forward to welcome you back. Sincerely Farah Ridzwan Asst Manager Guest Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amazing hotel. Clean and modern. Im coming to this hotel again! Its amazing the service is very good the view is nice and the hotel is so clean! Amazing hotel. The hotel room is spacious, clean, modern and nice. This is one of the best hotels I have visited.
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Rahimah Razali, Revenue Management at Ascott Sentral Kuala Lumpur
Responded 24 Dec 2022
Dear Yamaan A, Thank you for staying with us. It was a great pleasure that you and your family members enjoyed the stay experience with us. We look forward to welcoming you again to continue the good experience in the near future. Warmest regards, Emma Razali Assistant Residence Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Road66910062234 wrote a review Dec 2022
We are currently staying in the ascott at the time of writing. Our toddler is unwell at the moment and so we had requested for the sheets to be changed. This was refused by housekeeping who had left a note stating that they do not change the sheets daily. This is despite the fact that their written policy is that they would change the sheets upon request. Disgraceful. One would think that in the era of Covid, cleanliness would be made a priority. Additionally they chose to conduct their hot water maintenance from 3pm-9pm. Somewhat puzzling as one would imagine that it would be the peak usage time. Our sick toddler had to wait until past 9pm to have a shower. This is our second stay at this establishment as our previous experience was a very pleasant one. Following this latest debacle, we will not be returning, and will be advising the same. …
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Rahimah Razali, Revenue Management at Ascott Sentral Kuala Lumpur
Responded 24 Dec 2022
Dear Road66910062234, We deeply regret that you encountered an unpleasant experience during your stay. Please accept our humble apologies. We shall look into this matter seriously and guide our team so that the same will not re-occur moving forward. We greatly value your patronage and we wish for a speedy recovery for your toddler. We hope that this will not deter you from coming to stay with us again. Warm regards, Farah Ridzwan.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pros: - Good value for money considering the price we paid - Located approximately 5 mins walk from the main transport hub (KL Sentral) - Nu Sentral shopping mall approximately 5 mins walk away - Room feels more like a serviced apartment and relatively spacious Cons: - No housekeeping on Sunday
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Date of stay: August 2022Trip type: Travelled with friends
Value
Location
Service
Room Tip: Ask for higher floor rooms.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Farah Ridzwan, Owner at Ascott Sentral Kuala Lumpur
Responded 17 Dec 2022
Dear teoqingwen, Thank you for your wonderful review and we truly appreciate you taking the time to share your experience with us on TripAdvisor. We will also shared your feedback to our team for improvement in the future. Looking forward to have you back with us again, see you soon! Farah Ridzwan Asst Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was a short stay in KL to visit family. Great location near express train from airport. The apartment was spacious and beautifully appointed. The bed was very comfortable. We made good use of the gym as it was the best one we’ve seen in all the hotels we’ve stayed in. Very airy and great equipment. Used the pool too. Lovely. Would come back in a heartbeat. Staff were very polite and helpful. Thank you for a wonderful stress free stay! 5stars.
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Farah Ridzwan, Owner at Ascott Sentral Kuala Lumpur
Responded 17 Dec 2022
Dear 696triciap, Thank you for the fantastic review. Our team strives to provide a truly memorable experience and glad to know we have met your expectations. Looking forward to have you back with us again, see you soon! Farah Ridzwan Asst Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked a 2 room apartment for 5 days. The location was fantastic. It is within walking distance to KL Sentral which is the transportation hub of KL. There is a big shopping complex nearby and multiple restaurants. The staff were very polite and pleasant. Check in was a breeze. The breakfast was adequate and we really liked having the washer and dryer in the apartment. Will definitely stay here again in the future.
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Rahimah Razali, Revenue Management at Ascott Sentral Kuala Lumpur
Responded 28 Oct 2022
Dear nero287, Thank you for staying with us, we appreciate your perfect score staycation and we hope to see you again for a more memorable experience. Thank you very much once again and we look forward to welcome you soon, please continue to stay safe. Emma Razali/Assistant Residence Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We are travelling in a bigger group this round hence looking for suites with 2 rooms with a living room. I found out Ascott Sentral that meet our needs. We arrived at night and directly stop at the lobby then only realised we missed the turn to the car park after asking the receptionist. Not too sure if the direction wasn't clear provided by the receptionist or a miss communicate, we made a another big turn and took us around 30 minutes to reach back to the car park. The way up to the car park is EXTREMELY ridiculously narrow!! We saw a lot of scratches on the wall caused by the poor driver who is having difficulties navigating. Checked in was smooth. When we saw the room, we were surprised to see the suite is huge! Equipped with a kitchen and nice a living room, not to forget the 2 rooms are huge as well with en suite bathroom. We were impressed but not very after I spotted an army of tiny ants in 1 of the room. We did not get the hotel breakfast after reading the bad review of it. Location wise, not so convenient except it is close to a shopping mall few blocks away. Couldn't find any nearby convenient store. As the swimming pool, not impressed at all as the building just besides some offices. All in all, recommended for a big families as the room is huge, a decent living room, washing machine, dish washer in the kitchen.…
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Rahimah Razali, Revenue Management at Ascott Sentral Kuala Lumpur
Responded 23 Oct 2022
Good Day Le L, Thank you for staying with us. We appreciate your feedback and sincere apology for the shortfall during your stay. We hope to see you again for a better-improved experience. Warmest regards, Emma Razali Assistant Residence Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My room was on the high floor with lots of sunlight, very clean and large with a full kitchen and separate bedroom with a corner view. Well equipped with Nespresso machine (with 2 complementary pods), a big fridge, bath tub, comfortable sofa & bed, etc. Location is pretty good as it’s in walking distance to KL Sentral station. HOWEVER there were some negatives. - STAFF: upon checking in, there was no welcoming vibe nor smiles. I had to type in my particulars by myself to do “self-check in”, it was aloof and much less professional than I’d expected. Moreover, I had to checkout early morning to catch my flight but there was absolutely no one at the front desk. I had to shout and walk around to look for someone! A while later a guy in a sleepy look came out with a sloppy shirt on, obviously just woke up. He did checkout without any apologies nor greetings whatsoever. It was awful. - SHOWER: water pressure was too weak. The hand shower hook was broken, so I couldn’t use it. - NOISE: there was a strange noise from the AC throughout the night. Glad I bought my earplugs. - ANTS: many seen in the kitchen and bathroom. - TV: supposed to be a Smart TV but no YouTube / Netflix were available. Channels were very limited. Maybe I should have told the staff about the facility problems but I couldn’t because I was taken aback. All in all, I’m not sure if I want to stay there again. I guess they have staff shortages after the Covid hiatus?? I expected something special and different from Ascott brand, but ended up with a disappointment.…
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Date of stay: October 2022Trip type: Travelled solo
Room Tip: Be careful with your luggage from the station: roads are not smooth. You need to walk back alley...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Farah Ridzwan, Owner at Ascott Sentral Kuala Lumpur
Responded 16 Oct 2022
Dear AiM0810, We deeply regret that you had encountered a bad experience at the check-in and check out. Please accept our humble apologies. Rest assured we shall look into this matter seriously and solve the issue as soon as possible. We greatly value your patronage and we sincerely thank you for your feedback. We hope that this will not deter you from coming to stay with us again. Warm regards, Farah Ridzwan.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had booked this for a business trip as most hotels in the area are fully booked. Poorly maintained as pipes busted during our stay, internet kept disconnecting, most appliances not working or staff does not know how to operate. Terrible service and management. Most of the time, guest service is not available or not in desk. We had to wait for our food delivery for 45mins - 1 hour which already arrived at the reception just because staff is not available on the desk or was not paying attention. Told us "shower gel is out of stock" when we were asking for it to use in the bathtub since the shower gel in the shower is locked and too high for my son to reach which was obviously a lie.
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Date of stay: August 2022Trip type: Travelled on business
Value
Rooms
Service
Room Tip: Do not even book this place
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Nixon Chin, Other at Ascott Sentral Kuala Lumpur
Responded 5 Sep 2022
Good Day Ms. Jamie, Warm Greetings From Ascott Sentral Kuala Lumpur. Thank you for staying with us during the Endemic and your valuable time to complete our Online Guest Satisfaction Survey and also TripAdvisor. Please accept our sincerest apology as we failed to meet your expectation this time due to the check-in experience, responsiveness, service by our new Guest Service Team, Internet connectivity and etc. Please allow me to fix these and we will share your feedback to our entire team members to ensure we improve in the future, ultimately to avoid similar feedback re-occurrence. These is not our Ascott Standard, please don’t hesitate to contact me at nixon.chin@the-ascott.com for your next visit and we will ensure to make a better stay by upgrading your room to our next category on your next confirmed booking made. We look forward to welcome you again very soon and please continue stay safe. Sincerely yours, Nixon Chin Acting Residence Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Staying 22 to 26 August, unfortunately the management has remained silent regarding the faulty air conditioner situation for the past 12 hours despite efforts to contact. Please provide your tenants an update on the status.
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Date of stay: August 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Nixon Chin, Other at Ascott Sentral Kuala Lumpur
Responded 29 Aug 2022
Good Day Valuable Guest, Thank you for staying with us during the Endemic. Please accept our sincerest apology for the unexpected service shortfall as we failed to meet your expectation this time. As a token of appreciation and apology, could you send your details to my e-mail at nixon.chin@the-ascott.com and we could have some chat on the above concern. We hope we could resolve the matter amiably and thank you once again for the feedback. Sincerely yours & stay safe, Nixon Chin/Acting Residence Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$77 - US$108 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
157
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Frequently Asked Questions about Ascott Sentral Kuala Lumpur
Which popular attractions are close to Ascott Sentral Kuala Lumpur?
Nearby attractions include Nu Sentral (0.4 km), Kuala Lumpur Sentral Railway Station (0.4 km), and Little India Brickfields (0.5 km).
What are some of the property amenities at Ascott Sentral Kuala Lumpur?
Some of the more popular amenities offered include free wifi, a pool, and a fitness centre.
Which room amenities are available at Ascott Sentral Kuala Lumpur?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Ascott Sentral Kuala Lumpur?
Guests can enjoy free instant coffee during their stay.
Is parking available at Ascott Sentral Kuala Lumpur?
Yes, a parking garage, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to Ascott Sentral Kuala Lumpur?
Conveniently located restaurants include Prime, Mai Bar, and Nook.
Are there opportunities to exercise at Ascott Sentral Kuala Lumpur?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Ascott Sentral Kuala Lumpur have an airport shuttle?
Yes, Ascott Sentral Kuala Lumpur offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Ascott Sentral Kuala Lumpur?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Ascott Sentral Kuala Lumpur?
The staff speaks multiple languages, including English, Chinese, Indonesian, Malay, and Tamil.
Are there any historical sites close to Ascott Sentral Kuala Lumpur?
Many travellers enjoy visiting Kuala Lumpur City Gallery (2.1 km), Rumah Penghulu Abu Seman (4.1 km), and Istana Negara (3.4 km).