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Ascott Sentral Kuala Lumpur

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Ascott Sentral Kuala Lumpur
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277 Reviews from our TripAdvisor Community

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Showing 250: English reviews
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Chennai (Madras), India
Reviewed 2 days ago NEW

Ascott Sentral hotel is located near KL Sentral and is very nice property. The hotel is in apartment style and has big rooms. The room quality is simply superb. One of the best hotels I have stayed so far anywhere. Stayed there for 2 days and it was a pleasant stay overall. Would love to visit again with family some...

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Thank AshokMela
Reviewed 1 week ago

Overall the room quality in both the hardware and software far exceeds my expectation. I had made several housekeeping requests, includong change of bedsheets, and the team reacted to all very promptly.

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Thank Patrick Y
Hong Kong, China
Reviewed 1 week ago

Location: Although on map it is located very near Sentral Station however, you actually need to walk through the mall and then the footbridge instead of going direct from the station. It took us around 10 mins with suitcase for locating the hotel, so it is not that convenient as expected. But since it is very close to the shopping...

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Thank Angel W
Melbourne, Australia
Reviewed 2 weeks ago via mobile

After a long flight, my overnight experience at the Ascott Sentral KL has been pleasant and refreshing before my onward travels - I stayed in an Executive Studio. For an overnight stay it has everything you need - clean, comfortable bed, great shower, on-site well equipped gym and pool. Other things I noticed that would be really beneficial for a...

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Thank rn82_aus
KL
Reviewed 2 weeks ago

Very nice and comfortable. unfortunately we only stayed for a night as we wanted to catch the first ERL to KLIA so we couldnt really enjoy the facilities in the room. But the room was spacious and clean. Service is good.

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Thank melmel75
Seoul, South Korea
Reviewed 3 weeks ago

The location is very central (5min walk to Nu Sentral). Friendly staff, clean place, quiet at all time, and very spacious. I felt like I had a home for a week. Cooking is possible, large kitchen in fact. Thank you Ascott!

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Thank esther383
Bangkok
Reviewed 3 weeks ago

Bad aircondition system. Called maintenance guy but could not fix the problem. No response or No message from staff if the problem was fixed or not. Never mention about it, no responsibility on the failure. If it would be other hotel, they would at least ask if I want to change the room, but not in this hotel.

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Thank napat2017
Kuala Lumpur, Malaysia
Reviewed 4 weeks ago

It was excellent and worth it to stay in Ascott. The Pillow are soft and clean, mattress is clean, toilet is excellent, kitchen utensil is fully provided. Toilet amenities is fine. Lighting is warm and comfortable, but swimming pool is average and too close to apartment less privacy. Master room's door handle is broken and we can not open the...

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Thank wongl229
AscottMY, Resident Relations - Assistant manager at Ascott Sentral Kuala Lumpur, responded to this review

Dear wongl229, Thank you for sharing your feedback with us. We are truly thankful for your kind mention of our spacious and fully equipped apartments. We sincerely apologise for the shortfalls in the apartment you were staying in and are happy that these did not detract you from having an enjoyable and comfortable stay with us. We have shared your...

Singapore, Singapore
Reviewed 5 weeks ago

Firstly, we came in early and was told that we cannot do early check in as the rooms were all fully booked. Front office promise to contact us once the room is available about 11am. No one call until I reach out to them at about 2pm to verify if the rooms are available. Secondly we booked for rooms with...

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3Thank JeremyYau
AscottMY, Resident Relations - Assistant Manager at Ascott Sentral Kuala Lumpur, responded to this review

Dear JeremyYau, Thank you for taking the time to share your stay experience with us on Tripadvisor. We sincerely regret the unpleasant stay experience that you had with us. Once again, we sincerely apologise for the shortfalls with staff service. Unfortunately, we did not receive your booking reference until check out and regret we were unable to recover your stay...

Ipoh, Malaysia
Reviewed 20 February 2017

Good location where the KL Central station is near. No matter you want to go to the airport or other destination by train, it's a good choice with comfortable staying. The in-room dining food and beverages are not expensive compared to other 5-star hotels. And, most of the staff are friendly and polite. There are some multi switch sockets beside...

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1Thank Yee Hong T
AscottMY, Resident Relations - Assistant Manager at Ascott Sentral Kuala Lumpur, responded to this review

Dear Yee Hong T, Thank you for your lovely review. We are delighted that you had a comfortable and enjoyable stay with us in our spacious, well appointed apartments located just a short walk away from KL Sentral transportation hub. It truly means a lot to us to know that we are able to provide our residents with a comfortable...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Dry Cleaning
  • Concierge
  • Conference Facilities
  • Shuttle Bus Service
Official Description (provided by the hotel)
Ascott Sentral Kuala Lumpur is a premium serviced residence, strategically located in Kuala Lumpur Sentral, the second CBD of Kuala Lumpur which is also its only integrated transport hub. Truly unique “Live, Work & Play” metropolis. The serviced residence is part of a LEED certified; Grade A office building complex, housing MENARA SHELL in one tower and the Ascott Sentral Kuala Lumpur in the second tower. Served by an integrated rail transportation network, it only takes 28 minutes to Kuala Lumpur International Airport (KLIA) and 33 minutes to KLIA2 via the KLIA Express Rail (ERL). This amazing connectivity has been established through direct access to six rail systems and links to major highways. The hip NU Sentral shopping Mall is only a walking distance away. Other nearby attractions includes Little India, Chinatown, Central Market, National Museum and the Botanical Gardens. ... more   less 

Additional Information about Ascott Sentral Kuala Lumpur

Address: No. 211 Jalan Tun Sambanthan | KL Sentral, Kuala Lumpur 50470, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: RM394 - RM974 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ascott Sentral Kuala Lumpur 4*
Number of rooms: 157
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Hotel Style:
#26 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Ascott Sentral Kuala Lumpur staff and other travellers.
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Questions? Get answers from Ascott Sentral Kuala Lumpur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I got a corner room with beautiful view”
 of 5 bubbles AshokMela, 25 Mar 2017 | Read review
“The master room door was broken, please check it”
 of 5 bubbles wongl229, 23 Feb 2017 | Read review
“Make sure the room is equipped with the laundry machines (as advertised).”
 of 5 bubbles avisitor974, 25 Jan 2017 | Read review
“Request for unit 07 or 08..facing Nu Central”
 of 5 bubbles 341suhaimis, 5 Jan 2017 | Read review
“For upgrading, This residence should be connected by a walk way to Kl Sentral station”
 of 5 bubbles hadilrajali, 7 Dec 2016 | Read review
5 of 5