Pacific Express Hotel Central Market



About
Welcome to Pacific Express Hotel, your Kuala Lumpur “home away from home.” Pacific Express Hotel aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year.
Close to some of Kuala Lumpur's most popular landmarks, such as National Mosque (Masjid Negara) (0.5 mi) and KLCC - Bukit Bintang Pedestrian Walkway (1.2 mi), Pacific Express Hotel is a great destination for tourists.
Guest rooms offer amenities such as a flat screen TV, a refrigerator, and air conditioning, and guests can go online with free wifi offered by the hotel.
Pacific Express Hotel features 24 hour front desk, a concierge, and 24 hour check-in, to help make your stay more enjoyable. The property also boasts a rooftop pool and an on-site restaurant. If you are driving to Pacific Express Hotel, parking is available.
When you’re feeling hungry, be sure to check out Atmosphere 360 Revolving Restaurant, Mosaic, and Hakka Restaurant, which are some Asian restaurants that are popular with locals and out-of-towners alike.
There is no shortage of things to do in the area: explore popular monuments and statues such as National Monument and Tun Hussein Onn Memorial.
Pacific Express Hotel puts the best of Kuala Lumpur at your fingertips, making your stay both relaxing and enjoyable.
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Upon arrival, the check in took forever (at 23.30 after a long 18 hour journey) and I was standing with a heavy backpack waiting. There was no communication to mention that it may take time, so I stood and stood and eventually sat down, it took forever. Once my booking was found I had been asked to confirm that it was a 2 night stay..After confirming, I was given my receipt with the amount due, logically assuming it was the payment for a 2 night stay. .
As I walked to my room with all my luggage, my door lock didn't work so I had to go downstairs to ask them to open my door. Once they said it was fixed, it was not which meant I still had to keep asking them to open the door. Accordingly there was no hot water, and after being understanding I insisted to move rooms. Once I was assigned another room (which was supposed to be an upgraded premium) they walked with me to the room not offering to help with any luggage to carry. The room was no different, and thus, no upgrade.. It was not cleaned properly, had a water leakage in the bathroom and the bed was indented, and the bed base was broken. The shower was atill not hot enough!
Also, the swimming pool was under maintenance which is also something which puts the price of a hotel up.. The pool is a big pull factor for many people, including myself, it should have been mentioned on the website during the booking.
The day of check out, the reception mentioned that the payment I had made was only for one night. She then asked for my receipt, which should be in their system in the first place as I had disposed mine. Alas, after all the bad service and quality of my stay, one would assume that the hotel has some sorr of compensation, but they insisted I pay the outstanding balance.
The manager is involved in the pisitive things, such as booking trips with the company in the same building, and he helped me bargain. But when I checked out, he sat quietly at his table watching, not getting involved with the complaints and question marks.
In summary,
The beds are soft
The customer service was beyond poor
The check in was not in order
The manager was not directly involved with issues
The rooms are not blocked off from sound on the corridor.
The pictures on the website are inaccurate because there are multiple branches. Some pictures are from another branch.
It felt like a 2 week stay at this lonely hotel, when it was only 2 nights. Do nit bother to stay here!
Of course they know, and of course most tourists nowadays have prebooked.
So she was trying to get some extra money out of me.
Im pretty sure they do this to most customers.
After i showed her the receite, she asked me to sms it to somebody.
Well, i dont use my own sim card in foreign countries.
Shame on you staff !!!!
This is not acceptable.


Maybe there are better rooms, as shown in the photos. Ours was small, there was no way to open the suitcase except on the bed, a flashlight was needed to go to the toilet at night. The bathroom was yuck - 2 large towels, thin and stained, as was the bed linen, the breakfast was minimalist and just as tasteless.
The behavior of the Asian hotel guests at the buffet was borderline and unhygienic.

Got to the room dirty and showing its age. Further the sheets not very clean.
Not happy at all.
"Don't bother staying here, there are plenty of ither places to stay with much higher standards in the same area."Read full review
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