Hotel Mezzo
532 Batu 3 1/4 Jalan Cheras, Kuala Lumpur 56100 Malaysia
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About
#192 of 834 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
At Hotel Mezzo, we aim to provide guests with the experience of a luxurious and comfortable stay, with impeccable quality and affordability in mind. Centrally located within Kuala Lumpur, and a mere 3 minutes' walk from the MRT station, Hotel Mezzo is ideal for both business and leisure travellers seeking to explore the city to the fullest.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Restaurant
Taxi service
24-hour security
Baggage storage
24-hour check-in
24-hour front desk
Street parking
Wifi
Convenience store
Non-smoking hotel
Outdoor furniture
Shared kitchen
Shared lounge / TV area
Shops
Sun terrace
Doorperson
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Housekeeping
Telephone
Bottled water
Refrigerator
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Languages Spoken
English, Chinese, Filipino, Hindi and 2 more
Location
64Somewhat walkable
Grade: 64 out of 100
73Restaurantswithin 1 km
7Attractionswithin 1 km
532 Batu 3 1/4 Jalan Cheras, Kuala Lumpur 56100 Malaysia
Getting there
MaluriKuala Lumpur Rapid KL5 min
MiharjaKuala Lumpur Rapid KL15 min
Car HireSee car hire from US$24/day
42Reviews1Q+A6Room tips
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I stayed at Queen Room which cost Myr118 per night. For, me this rate not worth it. This is the less amenities hotel that I stayed before, with this rate, only amenities are shower cream and shampoo. I think sanitary bag is normal for every hotel even those myr80 per night hotel. This hotel don't provide sanitary bag, no shower cap and no in room complimentary coffee tea. They only provide complimentary coffee tea at the shared lounge and also not electric kettle in the room. Well, this is a over myr 100 room, I have to walk out from the room just to have hot water to drink. Another worst point is their sound proof walk is very very bad, I can hear people talking and door banging, I am unlucky to stay when this hotel is fully booked so lot of customers talking even when is midnight, the hotel staffs seem to ignore this noises that bothering others room guests. Overall this was an unpleasant stay for me.…
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Date of stay: January 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from hotelmezzo, Manager at Hotel Mezzo
Responded 11 Jan 2020
Dear Ms Kathy, Thank you for taking the time to write this review. Please accept my apologies for any dissatisfaction you experienced during your visit. I apologize if our room amenities did not meet your expectations. Our best-selling Standard Queen rooms are top choice among guests seeking clean, comfortable and no-frills accommodation. And for those looking for a bit more extra throughout their stay, we offer full in-room amenities in all our Superior, Deluxe and Family rooms. Our room rate starts from MYR98 nett during weekdays and non-peak period with a further 5-15% discount for early bookers, making us a competitively priced hotel. I fully understand how uncomfortable it must have been for not getting a good night's sleep but rest assured we do our absolute best to ensure the comfort of all hotel guests at all times. Upon receiving a complaint, our security staff will be sent up to check and when necessary, asks the guest to keep the noise down. Most of the time the problem would have been addressed but occasionally, we do faced with uncooperative guest. It must have been one of those occasion during your stay and I sincerely apologize for it. I hope your isolated experience would not deter you from giving us a second chance. We hope to see you again and be able to turn your experience around. Regards, Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nothing really special in this hotel. Good points: Strong WiFi signal from the room (302) Shower Bed comfy Clean Weak points: No soundproof at all, can hear everything from the rooms around us Room doors banging when going in or out Really really basic, provide mugs and plastic stirrers but no electric kettle or any water dispenser as well no coffee/tea 2 hangers on 1 simple hook No greetings, eye contacts or smile from any employee working there Car park very very limited
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Date of stay: July 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from hotelmezzo, Manager at Hotel Mezzo
Responded 2 Aug 2019
Dear Guest, Thank you for your review of our property. I am glad you have enjoyed a clean and comfortable stay. We offer a variety of room types to meet different guest needs. Apart from our best-selling-no-frills standard rooms, you may like to try out one of our larger, full-amenities superior or deluxe rooms which includes a mini fridge, electric kettle and/or coffee maker. Optionally, we have cold/hot water dispensers located on each floor and coffee/tea available anytime at our common lounge for all guests to enjoy. I apologize if our staff have failed to communicate this to you during check-in. Parking are via public parking spaces. We do have reserved parking spaces exclusively for hotel guests but they become limited during weekends and peak seasons. I hope these will not stop you from visiting us again. Regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Whenever we come to visit our relatives in KL, we always stay at Hotel Mezzo. Rooms are clean, location is good (near to MRT), and now there are new shopping malls nearby. My children are very particular with cleanliness and hygiene. Food is not an issue too as it’s all walking distance. For our last visit, we were given a free upgrade. The staff told us that we are quite regular and it’s recorded in their system. If we need to go elsewhere, their friendly staff will help us to get a Grabcar. Will definitely come back again. Good job Hotel Mezzo and staffs!
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Date of stay: June 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from hotelmezzo, Manager at Hotel Mezzo
Responded 30 Jul 2019
Dear Guest, Thank you for your kind words and compliments. Nothing drives us more than a happy returning guest! I hope your recent visit to KL was pleasurable and we welcome you back on your next one. Regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
When it comes to budget hotel,what you need is a piece of mind and not musty smell. Booked a room was tired,paid like MYR98,and wanted it done,the moment i entered the room what caught my sense is the musty smell of the room and cigarette smell lingering in the room like as someone had just finish a cig.Went down and requested another room,but the receptionist said there is no other room available,if i pay extra they can upgrade me.woah was furious,but give up and paid the remaining for 13xMYR. To my dismay same thing same smell,went down again,wanted my money and leave.then the cashier said my 50 bucks only can be returned next day since its a new day after midnight,and suggested me not to waste the deposit.End up calling the hotel manager and he said company procedure,left the hotel and drove.…
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Date of stay: April 2019Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from hotelmezzo, Manager at Hotel Mezzo
Responded 30 Jul 2019
Dear Guest, I'd like to apologize for any unpleasantness you may have experienced during your visit. However, I must admit that I am shocked to hear of your claims as it is contrary to the standards and values our establishment is built around. Cleanliness and guests' comfort are always our top priorities. All our guest rooms are non-smoking but despite reminders to our guests, we do encounter occasions where rules were broken. In such cases, the affected room would be blocked and thoroughly cleaned to remove the odor before we release it back into our inventory. Should we receive a guest’s complaint of odor upon check-in, we would not hesitate to offer a change of room, or a room upgrade if necessary at no additional cost. It would be absurd for our guest to be charged any extra for the hotel’s own shortcomings. We collect a RM50.00 cash-only, refundable security deposit per room for incidentals or damages throughout the stay. If everything is in order, the security deposit would be refunded upon check-out. Our check-out time policy is 12 noon and guests are free to check-out and collect their security deposit refund at their convenience, provided it does not pass our check-out time policy. In my earlier respond to your review dated 12th May, I’ve provided my contact details hoping you would reach out so I can learn more about your claims and make things right. I did not hear from you. Neither do I recall having spoke to you over the phone on the day as claimed. It is imperative that I get to the bottom of this but I just wasn’t able to validate your claims throughout my own investigation. Regards, Manager admin@hotelmezzo.com.my
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Me n my family stayed to this hotel a couple of times and we always take the room for family because it is big and spacious enough to accomodate us and also clean. Basic amenities is complete w/ complementary tea n kopi inside the room. Staffs are friendly and they always smile even the friendly security standing at the front door. But except the one indian staff that assist us to our check out in the morning, she looks mean and snob! I didn't get the name of the staff 'coz they don't wear name tag. Hard to find parking at night bec.the area is in public parking, but they have security to assist and to find a space for my car and to secure my car I have one thing that put on my concern. We notice that some rooms the door are wide open at night, maybe bec.its check out room 'coz i see the room is used but no cleaning staff attend to clean. all in all is ok. will come back again!!!!…
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Date of stay: April 2018Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from HotelMezzo, Manager at Hotel Mezzo
Responded 2 May 2018
Dear Guest, Thank your writing a review of our property. I am glad you find our facilities and services beyond expectation. We take pride in our cleanliness and attention to detail. I was however surprised to read your comments regarding our employee, who is one of our best. Please allow me to review your feedback with my team. This part of the city is indeed vibrant, especially on weekends, which is part of what attracts many of our guests. We do offer a limited number of reserved parking spots, but they are on first-come-first serve basis. With regards to rooms door left ajar, they are likely checked out rooms. We have security patrol on the hour, so rest assure you are in a safe environment. Thank you again for your feedback and we welcome you back again soon. Regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Staffs were friendly. Location is okay, mrt station is nearby and mall is 15min walk away. Cheap room for 4 of us. Wifi signal is okay. There is a self service coffee lounge and a smoking area. Overall very satisfied.
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Date of stay: December 2017Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from HotelMezzo, General Manager at Hotel Mezzo
Responded 5 Jan 2018
Dear Guest, Thank you for writing a review of our property. I'm glad you've had an enjoyable stay here with us. We appreciate your feedback as it help us continuously find ways to improve our services and facilities. We welcome you back soon! Regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed for 1 night and extended 2 more nights. Overall satisfied for the reasonable price we paid. I like the area where they serve coffee and tea free flow. Another open area with a small garden to chill out. Toilet is very clean, looks new. Room: good in size, bed is clean and comfortable Wifi: strong TV: has all the popular channels Parking: secure with security guard at night Cleanliness: very clean entire hotel Price: very reasonable for boutique hotel Staffs: friendly and helpful Food: plenty of food place available by walking distance Shops: 7-11 is next door. Major shopping places like Sunway Velocity, Ikea and MyTown is nearby. Maluri MRT station is right across. Hassle free and only a couple of stops to city central. Overall, will recommend friends to stay here.
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Date of stay: June 2017Trip type: Travelled with friends
Value
Location
Service
Room Tip: Pick the 2nd floor with Courtyard
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from HotelMezzo, Manager at Hotel Mezzo
Responded 15 Jul 2017
Dear Guest, Thank you for writing a review of our establishment. I am truly grateful for your kind words of our hotel and service. All of us at Hotel Mezzo strive hard to ensure the comfort and satisfaction of our guests, and it feels great to know that our hard work have paid off. I am glad your experience staying with us was a truly pleasant one and thank you again for the recommendations! Please come back and visit us! Regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just got back from KL staying Mezzo hotel, it a good a area lot of food around and nearby new shopping mall. If the toiletries like shampoo or body wash would be bigger volume that would better. Would recommend friend to stay in Mezzo if it at Cheras area.
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Date of stay: June 2017Trip type: Travelled as a couple
Rooms
Cleanliness
Service
Room Tip: I think all room ok.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from HotelMezzo, Manager at Hotel Mezzo
Responded 27 Jun 2017
Dear Guest, Thank you for writing a review of our establishment. I am glad you have enjoyed your stay and grateful that you would recommend us. When running out of amenities, just inform our front desk and we will send replenishment immediately. Regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Worth the money . Although the external beauty of this hotel doesn't seem convincing enough , but it wasn't bad for a boutique hotel . Easy to find a parking spot but a little risky due to the open area . Security guaranteed , there;s a guard by the door and security cameras along the hallway . Receptionist was helpful and friendly .Our room was spacious with the view facing the main road . Bed was neat and stainless , walls were clean and also bathroom cleanliness was excellent .Everything was prepared from the hairdryer to fast WiFi .If you need to fix your caffeine cravings , you can get it from the pantry ( complimentary ) and head down to the outdoor living space where you can enjoy your cup of tea or need a smoke break. Very fascinated with the artistic touch of the interiors in the hotel . In conclusion this trip wasn't bad at all.…
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Date of stay: January 2017Trip type: Travelled as a couple
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from HotelMezzo, General Manager at Hotel Mezzo
Responded 16 Apr 2017
Dear Kenyalangs, Thanks for the kind words and the time you took to share them with us and the TripAdvisor community. I'm truly glad to hear that you've enjoyed your stay here with us. We work really hard to provide the best accommodation service in a clean and comfortable environment, yet with affordability in mind. I am glad to see those efforts pay off and will make sure the team at Hotel Mezzo gets the recognition they deserves. Please visit us again and we hope to see you soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stay 6 nights in Feb 2016: Pros: new and clean hotel very nice staff 10 min walk to metro station Maluri/line to Ampang/ drinking water filter on every floor security staff shopping mall Aeon 10min fast and strong wifi complimentary tea and coffee good AC quiet room - 302 comfortable bed Cons: not in the city center - 45min to Petronas KLCC by metro-you need to change line strange neigborhood-in the night by metro station Maluri-use taxi in the night basic room is without window and small-11sqm very good price/value at 25€/night
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Date of stay: February 2017Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from HotelMezzo, Manager at Hotel Mezzo
Responded 2 Feb 2017
Dear Guest, Thank you for writing a review of our establishment on TripAdvisor. I am glad you've had a pleasant stay at Hotel Mezzo during your recent trip to Kuala Lumpur. Our best-selling Standard Queen room comes with all basic and comfort amenities including, but not limited to, hi-speed WiFi, satellite TV, power shower and premium bedding. But if larger space is desired, we offer superior and deluxe rooms for an additional MYR10/night with our current room upgrade promo. We welcome you back and hope to see you soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$17 - US$23 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
49
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Frequently Asked Questions about Hotel Mezzo
Which popular attractions are close to Hotel Mezzo?
Nearby attractions include Sunway Velocity Mall (0.8 km), District 21 (1.2 km), and Buddha Jayanti Temple (1.2 km).
What are some of the property amenities at Hotel Mezzo?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and free parking.
Which room amenities are available at Hotel Mezzo?
Top room amenities include air conditioning, a refrigerator, and blackout curtains.
What food & drink options are available at Hotel Mezzo?
Guests can enjoy an on-site restaurant during their stay.
Is parking available at Hotel Mezzo?
Yes, free parking and street parking are available to guests.
What are some restaurants close to Hotel Mezzo?
Conveniently located restaurants include Restoran Char Siew Yoong, Sam's Kitchen, and Pumpkin Garden Steamboat Kitchen.
Are any cleaning services offered at Hotel Mezzo?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Hotel Mezzo?
The staff speaks multiple languages, including English, Chinese, Hindi, Malay, Filipino, and Tamil.
Are there any historical sites close to Hotel Mezzo?
Many travellers enjoy visiting Kuala Lumpur City Gallery (4.9 km), Rumah Penghulu Abu Seman (3.6 km), and Istana Negara (7.6 km).
Is Hotel Mezzo accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.