We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Face Suites

1020 Jalan Sultan Ismail, Kuala Lumpur 55100 Malaysia
avatar-imageavatar-imageavatar-image
Traveller (1964)
360
Panoramas (45)
Room & Suite (834)

View prices for your travel dates

Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#57 of 501 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
Suggest edits to improve what we show.Improve this listing
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Modern
Great View

Location

1020 Jalan Sultan Ismail, Kuala Lumpur 55100 Malaysia
The Face Suites
1,210Review103Q+A100Room tips
Traveller rating
  • 711
  • 306
  • 96
  • 41
  • 56
Time of year
Traveller type
Language
  • More
Selected filters
  • Filter
Popular mentions
Sort by:
Most Recent
These reviews are machine translated from English. Show machine translations?
avatar-image
Gloryy wrote a review Mar 2024
Rome, Italy266 contributions119 helpful votes
Excellent position. Rooms that are real studio apartments with kitchen and washer-dryer. Perfect division of spaces between the living area and the sleeping area. Beautiful infinity pool overlooking the Petronas Twin Towers and Kuala Lumpur Tower. The Deep Blue pub/disco inside the hotel is excellent. I would stay here again.
Read more
Date of stay: April 2023
Value
Location
Service
Trip type: Travelled as a couple
Google
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Jasmin K wrote a review Feb 2024
2 contributions1 helpful vote
HERE YOU CAN GET ROBBED! I booked face suites (Platinum suites KLCC) via booking.com. While we were checking in we were robbed in the hotel lobby. There was "some problems" in our reservation and we were talking to three Indian guys who were organizing our reservation. Really they got our attention elsewhere and same time robbed our money over 2000 ringgits. We asked the hotel guard to check the cameras but there were no cameras pointing to the place we were standing while robbing (what a surprise..). Our reservation was also cancelled in booking.com so I could not leave a review. The hotel lobby is the last place you think that you can get robbed and I think that the hotel guard (also Indian) was part of the plan.
Read more
Date of stay: January 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Dan Delgado wrote a review Feb 2024
30 contributions2 helpful votes
Absolutely love the view of the hotel, the bar and the pool are amazing! The staff at the restaurant/bar are great. The location is really good but there is a lot of room for improvement, no one was able to help me with my bags on arrival, there are VERY few amenities in the room, the rooms are very simple and lack personality and decor, the showers… if you like hot showers this is not the place for you… was never able to have a hot shower, warm water at best…
Read more
Date of stay: February 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Paulo A wrote a review Jan 2024
2 contributions
+1
Poor service. I waited with my wife and kids for more than 20 minutes on check-in. The hotel lobby is always crowded and constantly overwhelmed and there is always a long queue waiting to check in or check out. The distance from Petronas tower is long and doesn't correspond to what you say on the website. The pool at the top offers a wonderful view of the city's towers (Petronas and others). Be careful with the 500 RM fee added to your credit card as a deposit to cover possible damage (according to the hotel they will refund it within seven days), but they don't warn you about this on the website. The shower of the bathroom no getting hot water! Note: after 7 days, they're not refund me the 500 RM deposit. It's a scam. I will definitely not return to stay at this hotel.
Read more
Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: Deposit 500 by money. Be careful, don't use you 💳, the hotel apply a scam and not refund the...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
mikeismael wrote a review Jan 2024
Singapore, Singapore169 contributions74 helpful votes
Pre-arrival request were not met. Room has no view. TV was too small for current 5 stars standards. Hotel is combined with residential and probably Airbnb style accommodation. Only good thing is the infinity pool but crowded at times. Will not stay again!
Read more
Date of stay: January 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Jamanews J wrote a review Dec 2023
East Sussex, United Kingdom31 contributions8 helpful votes
It is unfortunate that the positive experiences one has with many holiday accommodation, is rarely repeated on a second or third visit! Several years ago when we stayed at Faces suite, we had a most unforgetable stay. Our two bedroom suite was extra clean with well-maintained settee, bathroom and kitchen utensils the complimentary room facilties were varied with well-maintained furnishing of good quality. the tv offered channels from most major internatinal stations the windows were clean, the views towards the Petronas Tower and other major landmarks were uninterrupted. Guests could access/use the infinity pool at anytime in the morning up to 10pm at night. Breakfast was top class, varied offerings, service was brilliant/attentive and the restaurant was located in the same building. You did not have to come out of the Face Suite building and walk to the new adjoining Face Residence for breakfast and poor, limited selection of dinner meals. Several years ago, the staff- excercised unrival professionalism, welcoming attitudes and treated each guest like VIP- not like the mass of people gathered in reception with chaotic atmosphere. The Face Suite is one place we would never stay again or recommend to others. This is a personal choice born out of personal experiences and travels to more than 50 countries- with stays in all types of accommodation !
Read more
Date of stay: November 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Opening hours of Infinity Pool limited, especially in the morning. Breakfast no longer served in...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
mathelaci wrote a review Dec 2023
Edinburgh, United Kingdom136 contributions60 helpful votes
Spent two nights at The Face Suites. The apartment had everything you would want, unfortunately the place is a bit run down. Had some issues opening the door. The roof top pool is nice. The location is ok walking distance from many restaurants, bars and shops.
Read more
Date of stay: November 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Makhmud wrote a review Nov 2023
Tashkent, Uzbekistan1 contribution
Самое грубое отношение персонала! Плохое питание , АБР абсолютное несоответствие к 5 звездам! Бассейн грязный, никакого комфорт для посещающих Особенно персонал умеет портить настроение, консьерж ужасный Одним словом больше никогда сюда
Read more
Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
travel ginger wrote a review Nov 2023
London, United Kingdom956 contributions265 helpful votes
A great location. The apartment was very nice. The pool and gym on the top floor made the place feel really special. We paid around £30 a night. The only thing that was a little annoying was it was cash only and we had to meet a man in reception so it didn’t feel too official. The stay was great with no problems at all. Only a short walk to the towers and China town.
Read more
Date of stay: October 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Relax38223867245 wrote a review Oct 2023
1 contribution
Basically this room is dirty. The glass window can see thru KL tower view, unfortunately the glass itself is very dirty and dusty. The chemical for cleaning purpose messed up inside kitchen cabinet. The living hall carpet very dusty like they never vacuum. The admin who the one will contact you via WhatsApp also not so called friendly, and not used to customer service thingy. The hygiene not up to standard. I was very surprised! Booked 2 bedroom apartment and everything not meet my expectation. I ordered 2 glass ice milo at the café, it cost me MYR 50! No option since we had to waited for they to come to handover the key and the kids get thirsty. I requested check in a bit early like 1430hrs at the moment we arrived, but had declined. No compromise. So bad. Well, i really don't suggest this place if you are travelling with family, kids or old parent. The elevator takes so damn long. Like 10 mins or probably more. So, one star deserves.
Read more
Date of stay: October 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Previous
123456
Not the right property for you?
There are more places to choose from in the Kuala Lumpur area.
PRICE RANGE
RM 324 - RM 491 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

THE FACE SUITES (R̶M̶ ̶6̶1̶5̶) RM 296: UPDATED 2024 Hotel Reviews, Price Comparison and 2,451 Photos (Kuala Lumpur) - Tripadvisor

Frequently Asked Questions about The Face Suites
Which popular attractions are close to The Face Suites?
Nearby attractions include Kuala Lumpur Pub Crawl (0.3 km), KL Forest Eco Park (0.3 km), and Matic Cultural Dance Show (0.4 km).
What are some restaurants close to The Face Suites?
Conveniently located restaurants include Sky51, Sichuan Kitchen, and The Mesh.
Is The Face Suites located near the city centre?
Yes, it is 0.7 km away from the centre of Kuala Lumpur.
Are there any historical sites close to The Face Suites?
Many travellers enjoy visiting Kuala Lumpur City Gallery (1.6 km), Rumah Penghulu Abu Seman (1.7 km), and Istana Negara (3.6 km).