Holiday Inn Express Kuala Lumpur City Centre, an IHG Hotel
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About
#75 of 1,181 hotels in Kuala Lumpur
Location
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Travellers' Choice
Welcome to the Holiday Inn Express Kuala Lumpur City Centre!An IHG hotel in the Kuala Lumpur's Golden Triangle. A business district, lifestyle, dining and entertainment hub. Located in Jalan Raja Chulan, 3-minute walk from Raja Chulan Monorail Station and a 7-minute from Bukit Bintang MRT Station.Accessibility to all attractions including Petronas Twin Towers, KL Tower, Sky Deck, Kuala Lumpur Convention Centre (KLCC), Petrosains, Aquaria KLCC, Petaling Street, Central Market, and Perdana Botanical Gardens.Explore Bukit Bintang shopping paradise such as Pavilion KL, Suria KLCC, Berjaya Times Square, Avenue K, Lot 10, Fahrenheit 88, and Sungei Wang Plaza. Enjoy the nightlife at Suzie Wong, Beer Bank or Changkat Bukit Bintang and try a local food at Jalan Alor.Wake up with our Power Shower after a good sleep with high-quality bedding and choice of soft or firm pillows, with option of rooms with sofa-bed or sofa-mattress that comfortably accommodate up to three guests.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Walking tours
Highchairs available
Car hire
Business Centre with Internet Access
Valet parking
Paid private parking on-site
Wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Happy hour
Snack bar
Wine / champagne
Vending machine
Taxi service
Conference facilities
Meeting rooms
Photo copier / fax In business centre
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Shared lounge / TV area
Shops
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Ironing service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bidet
Interconnected rooms available
Safe
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Electric kettle
Flatscreen TV
Radio
iPod docking station
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Centrally Located
Languages Spoken
English, Chinese, Hindi, Indonesian and 3 more
Location
100Great for walkers
Grade: 100 out of 100
283Restaurantswithin 0.5 km
30Attractionswithin 0.5 km
84 Jalan Raja Chulan, Kuala Lumpur 50450 Malaysia
Getting there
Raja ChulanKuala Lumpur Rapid KL3 min
Bukit BintangKuala Lumpur Rapid KL8 min
Car HireSee car hire from US$24/day
1001Reviews56Q+A100Room tips
Reviews
Traveller rating
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+1
I came to check in this for Coldplay Concert, and I find that this hotel is near to Monorail Station-Raja Chulan, it is easily for traveller to hang out at buzzling area which is Bukit Bintang. Bathroom is clean, and pillow is fluffy. The only thing I dislike is the window shades is not proper maintained.
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Date of stay: November 2023Trip type: Travelled solo
Value
Location
Service
Room Tip: n/a
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
Hotel's Favourite
I researched a lot on Trip Advisor before I booked this hotel for 14 nights/15 days, let me tell you it was a perfect choice. I will discuss about the hotel, the staff, and the location. I will also discuss where they can improve (and solutions), particularly the day they had a power cut (lift issue), and I was forced to walk 18 floors downs, 18 floors up, and 18 floors down again. After an overnight flight, I reached the hotel at noon. At check-in, I was initially offered a connecting room, which fortunately I was able to change to a better room (smaller, but on a higher floor with great view on the skyscrapers behind the hotel). A special shout out to Mr. Joseph who found me my perfect room. Room was normal size, bedding was amazing good, and the shower/toilet worked great. Fortunately I did not have any noisy neighbours, and given I was far from the lift, I did not hear any foot traffic outside the door. Throughout my 15 days, the cleaning boys always cleaned the room correctly. In many hotels I have been, the magnetic door key usually have issues, but in HIE KL, both my cards did not fail once for 15 days! The hotel itself was always spotlessly clean every day. The lift was fast, I am not sure why people saying it is slow on TripAdvisor. The reception has always been fast and efficient. The guest relations officers were generally well-mannered, and helped in collecting my packages and storing my bags. At night, I also saw the hotel workers teamworking in washing the entrance of the hotel (fantastic!). There is a smoking area on the parking lot, which is 5m from the main road, so it was a safe and quiet space to chill for hotel guests. The security team was also helpful, special shout-out to Mr. Alok. Let’s not forget the laundry on the 2nd floor, very helpful when you stay for long term (price 10MYR for washer and 10MYR for dryer, paid in cash upfront at the reception for the tokens). Location is perfect, on the border of busy Bukit Bintang, which means you are not stuck in a crowd / traffic when you get out of the hotel. 3mins walk to the nearest metro Raja Chulan, and 12mins walk to Pavillon Mall. If you intend to use Grab Car / Taxi a lot, it is a good place, as you will avoid traffic jam, plus the GoKL free bus also drives in front of the hotel. In the building on the left of the hotel, you have a Mc Donald’s (open till 2am), Pop Food, a mini-mart, and a Selections Grocery Store (open till 10pm). On the ground floor of the hotel, at the back, you have 2 high-end restaurants, 1 café and 2 bars. Changkat and Jalan Alor are 15mins walk (you easily beat the constant traffic jam there). On your way to Changkat, you also get 7/11, some mamaks, and some cheaper bars. The hotel itself is in a safe and secure area, and I never had any issue, whether during the day or at night. While you don’t have access to a rooftop, I highly recommend visit the Heli-Lounge, which is 5min walk behind the hotel (entrance with 2 drinks is 100 MYR, and the views at night is crazy). Big taxi from KLIA1 to hotel cost me 110MYR with a coupon taxi, and a Big taxi from the hotel’s concierge to return to KLIA1 cost me 180MYR. On my backpack trip to Singapore, I paid 80 MYR with small Grab Car from the hotel to KLIA2. Problems encountered and solutions offered or I propose: I was initially overcharged when I checked-in due to a booking malfunction, but I was too tired to sort it out. Fortunately after some discussion, it was sorted out, and I got a refund 1 month later. There was a lot of dust on the upper flat surfaces of the room (above the mirror, above the suitcase storage area, above the wardrobe, above the curtains). The cleaning boys were all shorter than me, so I recommend using a ladder to reach these surfaces. Even if I requested the bedding to be changed every day, they only did it 3 times in 14 nights. Thumbs down for this. The air filtration can be tough some days, and you get a sore throat. Other days it was fine. The bathroom easily gets clogged (your feet is in a swimming pool of soap and water). The breakfast is by far the biggest issue at this hotel. They have a limited set for European, Malaysian and Indian taste. Because they try to serve 3 tastes, the quality gets bad for all 3 tastes. Coffee and pastry was always excellent, however the choice of hot food was kind of limited. I wish they had an egg station where we can get omelette. For foreigners reading this, while Nasi Lemak is a must try, be ready to smell fish during your breakfast (hahaha!). And now to the famous power cut/lift issue. One day in the afternoon, I was in my room. There was a power cut. The rooms electricity were still working, but the corridors and lifts were all turned off (except for emergency lightning). The phone lines, Wi-Fi and TV were also cut off. I knew there was an issue and I was personally scared there was a bigger issue like a fire. I walked down the 18 floors, and was informed there was a technical issue with the lifts. I had dinner outside then walked the 18 floors back up. However, I could not rest as I was scared to be stuck on a high floor without communication. So I walked back down to go chill outside. Fortunately when I returned around midnight, the staff service lift was operational (1 lift in 9 lifts). Guests were queuing to go up, and after 10 mins wait, it was finally my turn to go back up. By the next morning, 2 additional lifts were operational, and eventually the issue was resolved. Having walked up and down 54 floors in dark stairs, I am pretty sure I burned a thousand calories (+ leg pain). I wished the hotel offered some form of compensation for this unfortunate misadventure. To wrap up, overall it was a great hotel experience for the price, albeit a few unfortunate incidents. I will be travelling to Kuala Lumpur again next month for business, and HIE KL is definitely at top my list, particularly as an IHG member I want to reach the next milestone. However, I will definitely call first to check if their lifts are working and if they have anything new in the breakfast! …
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Date of stay: February 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Breakfast is busy time, upper floor usually best
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
Helpful
Response from Ferhad Abdul Rahman, General Manager at Holiday Inn Express Kuala Lumpur City Centre, an IHG Hotel
Responded 2 Apr 2023
Dear Zu_Explorer, Greetings from Holiday Inn Express Kuala Lumpur City Centre. First of all, thank you for choosing to stay with us during your trip to Kuala Lumpur. We are delighted and glad to hear overall you had a wonderful stay experience here at our hotel. We always value our guest feedback as it helps to motivate and also let us to know where we can further improve on. We aim to always ensure our guest have a wonderful and memorable stay here in the heart of Kuala Lumpur. We not only have a strategic location, however our location also allows our guest to have easy access to supermarkets and marts, various food and public transportation. We hear your feedback in regards to the limitation of food. We have already alerted our internal team and we are working on improving our guest breakfast experience. In regards to the lift, due to the necessary maintenance needed we do apologize for the inconvenience. However we do hope that this does not affect your overall stay here with us. We hope and look forward to seeing you again in the coming future. Warm regards, Ferhad Abdul Rahman General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Excellent service, great security ,and very nice employees. Free breakfast, but not too great for Westerners. Breakfast is mainly asian cuisine, which I understand. Security was impressive. They had people all over the place. I highly recommend this hotel.
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
First time visit kuala lumpur malaysia and first time stay at holiday inn express, the hotel very nice and i got room with beautiful view facing to the city, staff very friendly and also the room very clean, the location very strategic close to the bukit bintang and petronas tower, but quite far from airport, over all so good and very recommended
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Date of stay: November 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I had the pleasure of staying at this wonderful place for 12 days in September. The hotel and room was just perfect. The location is in the middle of the shopping district and a mere minutes away from the monorail station. The superb location enabled me to do all that I needed in Kuala Lumpur. Breakfast was always good and there were lots of choices. The staff were lovely and courteous. I certainly missed the hotel room when I made my way back to the airport and memories of those 12 days will stick with me for a long time. The hotel certainly gave me the rest I needed in a holiday. I certainly will be back next year and hopefully I will get the same room :) Thank you to Holiday Inn for making it the best holiday I've had.
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Date of stay: September 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The hotel is at the center of everything! Shopping centers, Petronas Tower and KL Tower. Their breakfast is superb. The staff are very accommodating and nice. Plus it’s cheap! What could you ask for? Airport transfer ranges from 45 minutes to one hour.
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Date of stay: September 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The hotel seems to be an older building and the way it looks and feels isn’t really akin to the usual Holiday Inn hotels. The hotel doesn’t feel like a Holiday Inn Express aside from the lobby area. For me, the hotel was a mixed bag. Positives: -The location is great as you can walk to most of the attractions or take a cheap Grab ride. -There is a McDondalds and Starbucks right next to the hotel as well as a Family Mart. -The rooms are huge, in the shape of a rectangle, oddly enough. -The rooms have comfortable beds, coffee, fridge and safe. -Front desk staff are friendly. -The staff in the breakfast area do a great job of keeping food stocked and cleaning tables. Negatives: -The elevators are extremely slow. -The rooms are outdated and showing their age with paint chips, mold and ripped window shades. -The bathrooms are extremely outdated and appear to be from the 80’s. -The bigges drawback was the paper thin walls which made getting a good night’s sleep difficult. The rooms have the connecting doors to other rooms which let in so much chatter and noise from the room next to yours. You can even hear doors closing constantly. Even the single pane windows are dated, I could hear outside noise from the 16th floor lol. -No hot water in the shower. -The AC system seems old as the room doesn’t get that cold, but it cools enough to wear it’s not uncomfortable. -The gym doesn’t have any towels but is a decent size. -The hotel has two irons available for ironing clothes which is nice, however the iron I used had a burned plate which ended up burning my pants which I had to then throw away. Overall, it’s a decent hotel, but a lot needs fixing to make it IHG worthy.…
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Date of stay: October 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The housekeeping was very slow. We went out in the morning and returned by 1pm and the room was not even cleaned yet. Have to call the receptionist and it took very long for them to even answer the call. In the end, I have to just request for changing of new towels and drinking water. The breakfast area is too crowded to the extent when you stand up, your chair with hit somebody behind or beside. The good thing about this hotel is the higher quality of body shampoo and shampoo.
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Date of stay: September 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from IHG Service, Owner at Holiday Inn Express Kuala Lumpur City Centre, an IHG Hotel
Responded 14 Oct 2023
Dear cweifen, Thank you for selecting our Holiday Inn Express Kuala Lumpur City Centre while visiting Kuala Lumpur and for taking the time to provide feedback about your experience. It's a pleasure having you as our guest. I am truly sorry that you did not experience an exemplary stay due to our housekeeping and the crowded breakfast area. This is certainly below our usual high standard of service. Please be certain that I have noted and forwarded your feedback for the management to improve. In the middle of your experience, I am glad to know that the quality of our shampoo was still appreciated. I very much hope that you will grant us the opportunity to prove ourselves again. Best Regards, Ben W. Case Manager IHG Hotels and Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel lives up to its brand of Holiday Inn Express. One can expect the usual cleanliness and amenities common in this chain of hotel. Room size was on the small side but reasonable for its price range at this location close to KLCC. Breakfast was adequately supplied.
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Date of stay: June 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ferhad Abdul Rahman, Owner at Holiday Inn Express Kuala Lumpur City Centre, an IHG Hotel
Responded 24 Sept 2023
Dear zacharysoo, Greetings from Holiday Inn Express Kuala Lumpur City Centre! We are pleased to hear you had a great and marvelous stay here at our hotel. Indeed we always ensure to let our guests feel at ease. We are grateful for your kind feedback. Thank you for choosing to stay with us and hope to see you again real soon. Warm Regards, Ferhad Abdul Rahman General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Holiday Inn Express Kuala Lumpur City Centre is located in the heart of Kuala Lumpur, with walking distance to Bukit Bintang, where can enjoy the local Malaysian food and massage. Hotel room is small but comfortable, even IHG member still cannot get free room upgrade. I made direct booking in the hotel website with member rate, entitled the complimentary breakfast and parking. Specially thanks for the great service from Guest Service Agent - Mr Hafiz.
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Date of stay: September 2023Trip type: Travelled solo
Room Tip: Parking not convenience if you have kids and elders
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Ferhad Abdul Rahman, Owner at Holiday Inn Express Kuala Lumpur City Centre, an IHG Hotel
Responded 24 Sept 2023
Dear yeuongraymond, Greetings from Holiday Inn Express Kuala Lumpur City Centre! We value your feedback and we will ensure to further improve where is needed. We are grateful you otherwise had a great and comfortable stay here with us. Looking forward to your next visit in the future. Warm Regards, Ferhad Abdul Rahman General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$46 - US$59 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
383
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Claim Your ListingHOLIDAY INN EXPRESS KUALA LUMPUR CITY CENTRE, AN IHG HOTEL (R̶M̶ ̶2̶3̶8̶) RM 196: UPDATED 2023 Reviews, Price Comparison and 1,018 Photos - Tripadvisor
Frequently Asked Questions about Holiday Inn Express Kuala Lumpur City Centre, an IHG Hotel
What are some of the property amenities at Holiday Inn Express Kuala Lumpur City Centre, an IHG Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Holiday Inn Express Kuala Lumpur City Centre, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express Kuala Lumpur City Centre, an IHG Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and complimentary tea during their stay.
Is parking available at Holiday Inn Express Kuala Lumpur City Centre, an IHG Hotel?
Yes, free parking, a parking garage, and paid private parking on-site are available to guests.
Are there opportunities to exercise at Holiday Inn Express Kuala Lumpur City Centre, an IHG Hotel?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express Kuala Lumpur City Centre, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn Express Kuala Lumpur City Centre, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Holiday Inn Express Kuala Lumpur City Centre, an IHG Hotel?
The staff speaks multiple languages, including English, Chinese, Hindi, Indonesian, Turkish, Malay, and Tamil.
Does Holiday Inn Express Kuala Lumpur City Centre, an IHG Hotel have any great views?
Yes, guests often enjoy the city view available here.
Is Holiday Inn Express Kuala Lumpur City Centre, an IHG Hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.