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Waterfront Manila Pavilion Hotel & Casino

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500 Reviews from our TripAdvisor Community

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There are newer reviews for Waterfront Manila Pavilion Hotel & Casino
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Showing 365: English reviews
Reviewed 17 July 2016 via mobile

From the concierge to the worn out towels to the unfriendliest room service. The total experience in this hotel is so horrible. Wifi is so slow and weak we have to reconnect every after lost connection for the whole 4 days we stayed there (no fail). When it comes to hotel lobby we've seen the worst, when the doorman failed...

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Helpful?
2Thank Charito23
NKatipunan, Administrative Officer at Waterfront Manila Pavilion Hotel & Casino, responded to this review

Dear Valued Guest, Greetings from Waterfront Pavilion Hotel & Casino! Thank you for posting a review regarding your stay with us. We are very sorry to hear of the problems you had during your stay with us and thank you very much for bringing it to our attention. Regarding your comment on our towels, it is an ongoing project of...

Melbourne, Victoria, Australia
Reviewed 3 July 2016

I'd be going to fault the hotel. The place was spotlessly clean, the staff were very welcoming, friendly and helpful, and the room was very comfortable. The name could be misleading as it didn't appear to be much of a casino, more pokie machine venue. Good facilities within the hotel complex with restaurant, bar, cafe, pool, and gym. Not a...

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Helpful?
1Thank Judy R
NKatipunan, Administrative Officer at Waterfront Manila Pavilion Hotel & Casino, responded to this review

Dear Judy, Greetings from Waterfront Pavilion Hotel & Casino! Thank you for taking the time to give us feedback about your experience in our hotel. We are delighted to hear of your pleasant stay. Thank you for complimenting our staff, the cleanliness of our rooms, and our location. It is our pleasure to have served you. We look forward in...

Reviewed 1 July 2016

My aunt treat me for this hotel. First, the price and description through online booking is a little too far from the reality, so be ready with your extra money. I was expecting to see the waters of Manila Bay. What we got is the site of construction. I made a review of this hotel on Facebook and told them...

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Helpful?
2Thank Jen S
NKatipunan, Administrative Officer at Waterfront Manila Pavilion Hotel & Casino, responded to this review

Dear Valued Guest, Greetings from Waterfront Pavilion Hotel & Casino! Thank you for posting a review regarding your stay with us. We apologize for the incident with the unanswered housekeeping call. This admits no excuse. We will ventilate this topic with those responsible and address it as soon as possible. Thank you for complimenting our hospitality and the competence our...

New York City, New York
Reviewed 30 June 2016

First the positives. Breakfast buffet is the best I've found in manila so far. Unfortunately the restaurant here allows cooking students to prepare meals for paying guests. Shame shame. I didn't even know this until I was served a plate of garbage and the manager asked me why I didn't eat what I ordered. "Duh, it looks like garbage, would...

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Helpful?
1Thank darren s
NKatipunan, Administrative Officer at Waterfront Manila Pavilion Hotel & Casino, responded to this review

Dear Valued Guest, Greetings from Waterfront Pavilion Hotel & Casino! Thank you for taking the time to give us feedback about your experience in our hotel. Providing our guests with the best possible hospitality and service has always been our mission. The behavior of our employees admits no excuse. We will ventilate this topic with those responsible and address problem...

Rome, Italy
Reviewed 16 June 2016 via mobile

This is the place where I always stay whenever I am in Manila. Staff are friendly specially at the reception. The only problem which the hotel have not yet resolve is their wifi inside the room. It very difficult to connect to their wifi.

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Helpful?
1Thank Marc S
NKatipunan, Administrative Officer at Waterfront Manila Pavilion Hotel & Casino, responded to this review

Dear Marc, Greetings from Waterfront Pavilion Hotel & Casino! Thank you for taking the time to give us feedback about your experience in our hotel. We are delighted to hear of your pleasant stay. Regarding your comment on our WiFi services, we are pleased to inform you that we are currently in the process of upgrading our internet service and...

Reviewed 14 June 2016

- i like the location, it's so close to manila's landmarks (Luneta, Intramuros, etc.). Robinson's Mall is walking distance. Lots of restaurants around. The surrounding area can say a lot about the locals and filipino culture. Next to Ermita, this area is an interesting place to learn about the locals. -we got a nice view of the luneta side, i...

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Helpful?
1Thank BabyNowALady
NKatipunan, Administrative Officer at Waterfront Manila Pavilion Hotel & Casino, responded to this review

Dear Valued Guest, Greetings from Waterfront Pavilion Hotel & Casino! Thank you for taking the time to give us feedback about your experience in our hotel and for complimenting our buffet, the cleanliness of our rooms, and our location. Providing our guests with the cleanest possible environment and guestrooms is one of our top objectives as a hotel. We will...

London, United Kingdom
Reviewed 13 June 2016

Good, comfortable, spacious room. Great breakfast. All sorts of things to chose from: filipino food, pancakes, fruit, pasties, rolls, cake, even toast and serial and even milk for your coffee (not all hotels in the Philippines will offer you that). The staff were pleasant and helpful, we thoroughly enjoyed our stay there.

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Helpful?
1Thank MarkH1777
NKatipunan, Administrative Officer at Waterfront Manila Pavilion Hotel & Casino, responded to this review

Dear Mark, Greetings from Waterfront Pavilion Hotel & Casino! Thank you for taking the time to give us feedback about your experience in our hotel. We are delighted to hear of your pleasant stay. Thank you for complimenting our service, the food and the guestroom. It is our pleasure to have served you. We look forward in welcoming you back....

Reviewed 22 May 2016 via mobile

The staffs last night were really nice and friendly. Because our first room were at the 9th floor and does not have a good view, they upgraded our room for free at the 16th floor.. However we saw a blood stain at the bed sheets so we told it to the reception as soon as we saw it. The staffs...

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Helpful?
1Thank VMag07
NKatipunan, Administrative Officer at Waterfront Manila Pavilion Hotel & Casino, responded to this review

Dear VMag07, Greetings from Waterfront Pavilion Hotel & Casino! We are sorry to hear of the problem you had during your stay with us and we're glad that you appreciated our efforts to make up to you and still provide you with most gracious customer care we always promise to deliver. Thank you for taking the time to provide your...

Penang, Malaysia
Reviewed 20 May 2016

I have stayed here 2 nights. the view from the room was relaxing. Rooms are spacious and comfortable to sleep on. They have pool area for you to relax on a hot weather of Manila. A bit uncomfortable when we stayed they have small renovation and bit noisy. Breakfast was abundant and perfect to start your day. recommended to stay...

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Helpful?
1Thank Panda0714
NKatipunan, Administrative Officer at Waterfront Manila Pavilion Hotel & Casino, responded to this review

Dear Tinevee14, Greetings from Waterfront Pavilion Hotel & Casino! Thank you for taking the time to provide your wonderful feedback and recognizing the value we created for you during your recent stay. Rest assured the repair work you were referring to is done by now. We look forward to the pleasure of having you back again soon with us!

Lancashire
Reviewed 12 May 2016

Recently had 7 nights at the Waterfront. The name is a little misleading because it isn't on the waterfront. Spacious well appointed room with a comfortable, large, bed. Buffet breakfast was excellent. Didn't bother with the pool. Staff helpful, polite & friendly. I would recommend this hotel for any length of stay in central Manila.

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Helpful?
1Thank SxiSan
NKatipunan, Administrative Officer at Waterfront Manila Pavilion Hotel & Casino, responded to this review

Dear SxiSan, Greetings from Waterfront Pavilion Hotel & Casino! Thank you for taking the time to provide your really nice feedback and recognizing the value we provided you during your stay with us. We understand your reservation on using our pool facility. We are pushing thru its renovation in the next couple of months. We look forward to the pleasure...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Self-Serve Laundry
  • Babysitting

Additional Information about Waterfront Manila Pavilion Hotel & Casino

Address: United Nations Avenue, Manila, Luzon 1000, Philippines
Region: Philippines > Luzon > Metro Manila > Manila
Price Range: RM273 - RM431 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Waterfront Manila Pavilion Hotel & Casino 3.5*
Number of rooms: 489
Reservation Options:
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Also Known As:
Waterfront Manila Pavilion Hotel Manila
Waterfront Manila Pavilion Hotel And Casino
Hotel Style:
#3 Casino Hotel in Manila
#10 Spa Hotel in Manila
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Questions & Answers

Here's what travellers have asked, with answers from Waterfront Manila Pavilion Hotel & Casino staff and other travellers.
9 questions
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MASHAD
2 months ago
Cavite City, Philippines
4 months ago

See all questions (9)

Questions? Get answers from Waterfront Manila Pavilion Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“as high up as possible to avoid the busy manila street noise”
darrens456, 21 Dec 2016 | Read review
“above the 17th floor”
CaptKing, 25 Oct 2016 | Read review
“Ask for the odd number rooms”
markcG646GS, 6 Oct 2016 | Read review
“pay more for best views, i guess”
H5314DHjens, 1 Jul 2016 | Read review
“for these prices, try to get a hotel room at a different 4 star hotel for the best quality room”
darrens456, 30 Jun 2016 | Read review
5 of 5