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Phoenix Inn Suites Albany

201 reviews
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Traveller (10)
Room & Suite (19)
Storyboard
Overview
  • Excellent44%
  • Very good34%
  • Average16%
  • Poor5%
  • Terrible1%
Travellers talk about
“an adult”(12 reviews)
“state police”(5 reviews)
“book store”(5 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Airport Transportation
Suites
2.5 Star Hotel
All hotel details
Offers from Phoenix Inn Suites Albany
Offers & Announcements: Suite Deal!
Hotel packages
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Rooms
12 Mar13 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (201)Write a Review
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Traveller rating
82
70
33
12
4
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LanguageEnglish
82
70
33
12
4
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All reviewsan adultstate policebook storefront desklight sleeperairport shuttlemini kitchenrack ratewafflesbiscuits and gravyroad noiseking suitedefinitely stay here againovernight stopmake your ownroom was spaciousparking lot
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1 - 5 of 201 reviews
Reviewed 4 weeks ago

Spent a night here passing through. Nice place, modern and well kept up. Room was very clean and real cups and glasses, not paper or Styrofoam. Great breakfast, one of the best for a motel buffet style. Good food. The cookies in the evening are...More

Thank woody99114
Response from kassyketchum, General Manager at Phoenix Inn Suites AlbanyResponded 1 week ago

Woody99114, Thank you so much for taking the time to leave a review. We are so glad you enjoyed your stay, as much as enjoyed having you here! I will add a note into your profile to put a permanent request for an east facing...More

Hotel's Favourite
Reviewed 2 September 2017

What an enjoyable place to stay. The rooms are great, but the staff is what makes this a special place. The breakfast was extremely good for a continental style. Staff keep everything clean and filled all the time.More

Thank Terence G
Response from kassyketchum, General Manager at Phoenix Inn Suites AlbanyResponded 5 October 2017

Terence, Thank you so much for the review. Our staff is truly incredible. A group of selfless, caring individuals who want to make sure that you are comfortable and happy during your stay! We are so glad we were able to make that happen for...More

Reviewed 14 December 2017 via mobile

We needed a place centrally located for a stay during a family event. Located just off the freeway, this place fit the bill. Check-in was quick and friendly. The room was spacious, clean and comfortable. Though we didn’t use them, the pool and fitness center...More

Thank Lyndy468
Response from kassyketchum, General Manager at Phoenix Inn Suites AlbanyResponded 12 January 2018

Lyndy468, Thank you for taking the time to send us your feedback. We truly appreciate every opportunity to improve. We are glad that you chose to stay with us and that you enjoyed your stay! We hope to see you again in the future. Thank...More

Reviewed 26 November 2017

I was really impressed with the continental breakfast and the friendly staff. Adriana was the person doing the breakfast and I think she cares about the quality and service. I was on the 4th floor and it was very quiet, the beds and pillows were...More

Thank born2bogey
Response from kassyketchum, General Manager at Phoenix Inn Suites AlbanyResponded 12 January 2018

born2bogey, Thank you so much for your review. We appreciate the positive feedback. We are always looking for areas of improvement! We are glad that you enjoyed your stay and we sincerely hope, that next time you come through town, you'll chose us once again!...More

Reviewed 22 November 2017

Overall a solid value hotel. The rooms are clean and spacious, the staff are friendly, and the wifi is free and good enough to stream Netflix. It is conveniently near the highway and a number of Albany dining and shopping locations. (sadly, also near an...More

Thank dmccune253
Response from kassyketchum, General Manager at Phoenix Inn Suites AlbanyResponded 12 January 2018

dmccune253, Thank you for your review. We truly appreciate the feedback. As much as we agree, we are grateful for a safe location. We hope the you continue to chose us on your way through Albany! Thank You! Kassy Ketchum General Manager

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Pool
Free High Speed Internet ( WiFi )
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Self-Serve Laundry
Conference Facilities
Airport Transportation
Dry Cleaning
Banquet Room
Room amenities
Microwave
Things to do
Pool
Hot Tub
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$96 - US$153 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Kitchenette
Details
Price range
US$96 - US$153 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Kitchenette
Add Photo Photos
Traveller (10)
Room & Suite (19)
Dining (3)
Pool & Beach (1)
Business Centre & Event Rooms (2)
Family and Play Areas (1)
Questions & Answers
Ask a question
TresJolieMarie
27 July 2016|
AnswerShow all 3 answers
Response from denise b | Reviewed this property |
Sorry, I don't know
0
Votes
sma425
15 June 2016|
AnswerShow all 3 answers
Response from DPappasAlb | Property representative |
Pool Hours are Daily 5:30a-10p
0
Votes
Diversion_Excursion
28 May 2015|
Answer
Response from DPappasAlb | Property representative |
All of our guest rooms are equipped with PTAC units for air conditioning. These units are also located in the corridors on each floor.
0
Votes
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12
Room Tips
"2nd floor avoids any noise"
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"away from HI 5"
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"We found room 222 to be pretty quiet. There was another room on one side, but not on the other."
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"Ask for a town-side room rather than a freeway-side room. You can hear the freeway in some rooms."
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