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Comfort Suites University

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#11 of 39 Hotels in Abilene
Certificate of Excellence
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163 Reviews from our TripAdvisor Community

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Showing 163: English reviews
Santa Fe
Reviewed 4 days ago NEWvia mobile

We spent the night here on our way to New Mexico and had a great night sleep and breakfast was just enough to get us going. Our room was clean and fairly updated. The bathroom tiles were the only ones that seemed in a great need of a update. Some places were missing grout and others were cracked. Other than...

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Helpful?
Thank NayaSantaFe
FrontDesk_GM, General Manager at Comfort Suites University, responded to this review

It was a pleasure hosting you during your recent visit! Thank you for sharing your comments with us and for choosing Comfort Suites University during your stop over in Abilene. It's great to hear we were successful in delivering a comfortable and restful night's sleep, as well as providing you with sufficient energy to start your day! We will keep...

Blackduck, Minnesota
Reviewed 3 weeks ago via mobile

Big room, comfortable bed, no useful information in the hotel binder, no DNS sign, friendly maid, most important was stuck in the elevator!!! Called and the lady thought we said 'calling from the elevator' and hung up, when we actually said 'we're stuck in the elevator'. A little iffy when we was on the fourth floor, but in a about...

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Helpful?
Thank Andithenana
FrontDesk_GM, General Manager at Comfort Suites University, responded to this review

Comments from our guests are always appreciated as they allow us to improve our property and services. Thank you for taking the time to leave us some feedback. We are happy to hear that you enjoyed the room and comfortable bedding. We apologize for the incident with our elevator and will look into the issue further to ensure that it...

Athens, Greece
Reviewed 3 weeks ago

I made a reservation here on Oct 19, 2016 for the next night. On Oct 19 at 11:33 am I received my "Booking at Comfort Suites University Abileen" Booking Number 1107997891 for a King bed nonsmoking suite. On Oct 20 at around 6 pm, because I was running late, I called them to let them know I would be late...

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Helpful?
Thank Patricia N
FrontDesk_GM, General Manager at Comfort Suites University, responded to this review

Patricia, We appreciate you taking the time to bring this issue to our attention. We sincerely apologize for the mix up that seems to have occurred. We suspect that during the booking process, you may have booked at a nearby Comfort Suites located about 15 minutes from where we are. If you still require any assistance in resolving this booking...

Reviewed 4 weeks ago via mobile

The room was falling apart with wet patches on the ceiling, the carpet peeling away from the wall and cockroaches in the bathroom. There was an empty energy bar wrapper, an empty bottle of water, and someone's balled up hair left on the table and packaging for coffee. The only bright spot was nice lady in the breakfast room.

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Helpful?
Thank Jessica B
FrontDesk_GM, General Manager at Comfort Suites University, responded to this review

Jessica, Your feedback is extremely valuable to our continual improvement. We are concerned with your report of your room as it sounds like housekeeping may have not finished their task of properly preparing the room prior to your arrival. We encourage our guests to inform us of any and all issues they experience during their stay with us so our...

Houston, Texas
Reviewed 1 November 2016

On the first night of our road trip towards New Mexico, we stayed here. It is located right as you come into town from the east. The room was large and clean. Great bed and pillows. The breakfast area was large and the food offerings were perfect. One thing we really liked was the placement of the coffee pots on...

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Helpful?
Thank houstonnative47
FrontDesk_GM, General Manager at Comfort Suites University, responded to this review

We wish you the best of luck during your road trip to New Mexico! Glad to hear we provided a convenient stopover during your traveling. Thank you for sharing your compliments with us in regards to our clean, spacious rooms and comfy beds. It is also great to hear you enjoyed our complementary breakfast and setup. We hope to see...

Dallas
Reviewed 27 October 2016

Newer hotel. For some reason we keep getting a handicap room. The roll-in shower that ends up with water all over the bathroom is a pain. Will make a special request in the future. The room is clean. Personnel smoking by the back door is bad form and the back door room key-lock did not work. Needs some maintenance before...

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Helpful?
Thank Texas_Semipro
FrontDesk_GM, General Manager at Comfort Suites University, responded to this review

We are glad you had an enjoyable stay with us, although we apologize for giving you an accessible room when it was not necessary. We will speak with our personnel in regards to your suggestion and their smoking breaks. We look forward to seeing you again in the near future and providing you with a better experience than the last....

Toronto
Reviewed 26 October 2016

Stayed at this property while in town for ACU Homecoming. Room was very large (I come from a big city where space is at a premium so this was a real treat), bed was very comfortable, property is clean and well tended. Was not disturbed by outside or inside noise of any type. Breakfast was simple yet ample - scrambled...

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Helpful?
Thank Tall_Travel_Tales
FrontDesk_GM, General Manager at Comfort Suites University, responded to this review

It is wonderful to hear you enjoyed your stay with us in our spacious accommodations. Thank you for taking a moment to share your positive thoughts with us. We are glad you enjoyed our assortment of options for breakfast, as well as our standard for cleanliness. We will make the suggestion to our staff about acquiring ice from the ice...

Reviewed 23 October 2016

We were in Abilene attending a bridge tournament. The tournament included games each morning, afternoon and evening. We chose afternoon and evening. Thus, we were in the room mornings. When we returned after the evening bridge game, we found that we had not received maid service. The General Manager was called, but we were informed this hotel does not have...

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Helpful?
Thank ken m
FrontDesk_GM, General Manager at Comfort Suites University, responded to this review

Ken, We hope you did well in the tournament during your recent travels. We apologize that your room was not properly serviced when you returned from your evening bridge game. While we are glad you informed us of this inconvenience, we apologize that we were not able to assist in finding a solution. Our housekeeping works very hard to ensure...

Cape Cod
Reviewed 15 October 2016

Very conveniently located...just hard to find because their sign is quite a bit back from the road with other signs in front of it. very clean, typical hotel breakfast, very clean room and comfortable beds. Price i got through TripAdvisor was excellent

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Helpful?
Thank debbmm
FrontDesk_GM, General Manager at Comfort Suites University, responded to this review

We appreciate you taking the time to provide your feedback regarding your recent stay at our property. We are excited to hear you enjoyed your time with us. We take pride in providing clean and comfortable accommodations at a great value and we are happy you were satisfied with our standards. We certainly hope to welcome you back the next...

Mesquite, Texas
Reviewed 14 October 2016

Hotel looked fine, inside and out. We started our check in at 7 pm...as we were checking in, people were checking out. A former guest told me there was no hot water. I asked the girl at the desk and she said "run it for 5 minutes." We went to our room on the 4th floor...and there was no hot...

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Helpful?
Thank mdenning1951
FrontDesk_GM, General Manager at Comfort Suites University, responded to this review

Firstly, we would like to thank you for sharing your experience with us. We are very sorry to hear that during your stay, our property experienced some trouble with the hot water. While lack of hot water is not typical of our property, we apologize the front desk did not notify you of the problem prior to check in. We...

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Comfort Suites
Comfort Suites
#14 of 39 in Abilene
148 reviews
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Amenities

Highlights
  • Free Parking
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Breakfast Available
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Comfort Suites University

Address: 1902 E Overland Trl, Abilene, TX 79601-6605
Region: United States > Texas > Abilene
Price Range: RM338 - RM600 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites University 2.5*
Number of rooms: 68
Reservation Options:
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Also Known As:
Abilene Comfort Suites
Hotel Style:
#9 Business Hotel in Abilene
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Questions & Answers

Questions? Get answers from Comfort Suites University staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check A/C noise before staying in a room.”
 of 5 bubbles , 23 Oct 2016 | Read review
“Room 402. Watch out for the water in the shower as the hot and cold are labeled backwards.”
 of 5 bubbles MrGT5oh, 26 Sep 2016 | Read review
“Get an upper floor for a quieter room.”
 of 5 bubbles williamts88, 30 Aug 2016 | Read review
“Get a room that's not near the main road.”
 of 5 bubbles mariamullins, 24 Aug 2016 | Read review
“Lots of adjoining rooms. We slept 4 adults and 4 children comfortably in a double room.”
 of 5 bubbles 100teresaf, 29 Dec 2015 | Read review
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