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Lobby and elevator floors filthy. Elevator had same spill spots on Friday at check out as it did Monday at check in.
3rd floor was not vacuumed at all the week I was there. Same trash on floor all week.
Never replenished towels or vacuumed...More
Response from Senta J, Front Office Manager at Holiday Inn Express AbileneResponded 3 days ago
Thank you for taking the time to review our property. We apoligize that you stay was not up to expectations. I have shared your review with all the dept. heads and will be using this review as a training tool. Again, We apoligize and hope...More
It isn't every day you give a Holiday Inn Express & Suites 5 stars. But you better believe Dominique at the front desk made this possible. My husband and I had a great day at a Dallas Cowboys game in Arlington and as he's flying...More
Response from Elizabeth B, General Manager at Holiday Inn Express AbileneResponded 7 November 2017
Thank you so much for your review! We are glad to hear that Dominique went the extra mile to make your stay as comfortable and safe as possible. We understand that while traveling, you can't always pick your neighbors, but we do apologize...More
I enjoyed the hotel! Terri was wonderful! Service was good and the rooms were clean! I will be returning for my next trip to town! The breakfast was good and all of the people here are nice! It is close to a lot of nice...More
Thank Michael I
Response from Elizabeth B, General Manager at Holiday Inn Express AbileneResponded 12 October 2017
Thank you so much for your review! We also think that Terri is pretty wonderful. I will pass your sentiments on to the appropriate departments.
We defiitly hope to see you again in the near future.
Thank you again.
was traveling with my mother who has dropped foot and we requested a handicapped room that in most times has a stand up shower,this hotel had one but was under reconstruction and no other room...Now the front desk person terrisai was able to provide a...More
Thank Jc F
Response from Senta J, Front Office Manager at Holiday Inn Express AbileneResponded 5 July 2017
I am so sorry that we could not accommodate you in the way that you expected. I was pleased to hear that Terriesha tried to help make it a little better. The room has now been repaired and I hope that you will stop...More
Rooms are nicely updated and TV is nice with good channels. That is where it ends.
Room had hair all over the place. Bathroom looked like it hasn't been swept in weeks. The bed was mushy, not soft by design, mushy and squeaked like an...More
Thank Dan K
Response from IHGService, Guest Relations Manager at Holiday Inn Express AbileneResponded 18 July 2017
Hi Dan K,
Thanks for your most recent stay at the Holiday Inn Express Abilene we're glad to have hosted you overnight. Although it's nice that you found our rooms and TV channels to your liking, it's disconcerting to learn that our accommodations fell below...More
US$93 - US$138 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#12 Business Hotel in Abilene
Non-Smoking Rooms ,
Number of rooms
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