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Crowne Plaza Dallas Near Galleria- Addison

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Crowne Plaza Dallas Near Galleria- Addison
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363 Reviews from our TripAdvisor Community

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Showing 350: English reviews
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Los Angeles
Reviewed 2 weeks ago via mobile

This place is huge, which is probably why it was the designated hotel for the 200 soccer teams participating in the Dallas Cup international youth soccer tournament. My husband and I were relieved to get a quiet room at the end of the hall on the northwest corner of the second floor, away from all the boys. We paid for...

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Helpful?
Thank Iriefamily
Sherry W, General Manager at Crowne Plaza Dallas Near Galleria- Addison, responded to this review

Good morning, Thank you so much for taking time too share your experience! Dallas Cup is such an extraordinary event for young adults to show case their talents and we are so proud to be the host hotel! It's a honor to be invited to this prestigious tournament so congratulations to your athlete! Thank you again for your lovely feedback...

Reviewed 2 weeks ago

My daughter stayed here for a choir trip. When the bus full of students arrived, they were forced to wait in the buses for over an hour. It turns out that the reservations made six or more months ago were "lost" because there was a big soccer event going on. The teachers were offered refunds, but that didn't change the...

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Helpful?
Thank Lyn B
Sherry W, General Manager at Crowne Plaza Dallas Near Galleria- Addison, responded to this review

Dear valued guest, Please accept my deepest apologies for your arrival experience. We strive to provide a warm welcome and smooth check-in and we failed to do so during your visit. I will review the details of your experience with our leadership team to ensure this does not reoccur. Please give me a call if you travel to the Addison...

Istanbul, Turkey
Reviewed 3 weeks ago

There was the worst hotel I have ever stayed in my life! Even motels were better than here. Dirty rooms, bad breakfast, sullen face front desk! We couldn't believe that we stayed in a four stars hotel. They charged $15 for parking when we arrived the hotel. Our room's window had a view to the wall. We couldn't sleep all...

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Helpful?
Thank tahaonder
IHGService, Guest Relations Manager at Crowne Plaza Dallas Near Galleria- Addison, responded to this review

Dear tahaonder, Thank you for staying with us and for bringing your concern to our attention. I’m very sorry to hear about your experience on your recent stay. I would like to address this with you further and have sent you a private message in an effort to obtain more information. I look forward to hearing back from you very...

New Braunfels, Texas
Reviewed 3 weeks ago

I travel frequently for business and /I depend on my room to be my office. When the intranet is poor, I struggle to complete successful transactions while on the road. I ended up using my cell phone a s a Wi-Fi hotspot so that I could send and receive e-mails with attachments.

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Helpful?
Thank ts0ltis
IHGService, Guest Relations Manager at Crowne Plaza Dallas Near Galleria- Addison, responded to this review

Dear ts0ltis, Thank you for taking the time to write a review about your stay with us. We would like to apologize for not living up to your expectations regarding our internet connection. Reviews like yours are very valuable as they enable us to target areas we need to improve on. Rest assured your feedback will be forwarded to the...

Reviewed 4 weeks ago via mobile

First visit to Dallas , Pleasant and helpful staff at front desk... Very accommodating and informative to guests stay. Special mention and thank you to Robert , asset to the crown plaza family and IHG group. Very customer services driven ... approachable and friendly. Great Customer services received from all staff .... Willing to go the extra mile to make...

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Helpful?
Thank kitty76FLY
Sherry W, General Manager at Crowne Plaza Dallas Near Galleria- Addison, responded to this review

Good morning! Thank you so much for taking time to write to us! Your kind words will be shared among the team during morning pre-shift! Letters highlighting team members inspire the whole team. They make a big IMPACT to our morning meetings! The team gets really excited when their name is highlighted and can’t wait to go back out there...

Wichita, Kansas
Reviewed 4 weeks ago via mobile

After being on the road for 6 hours, we arrived at midnight. I booked 2 rooms through Hotwire but the computer system only showed one. I had my confirmation showing 2 rooms, but they were unwilling to accommodate. Lentay was extremely rude and was completely unhelpful. I work in hospitality and understand the importance of customer service and he clearly...

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Helpful?
Thank Ima98Grad
Sherry W, General Manager at Crowne Plaza Dallas Near Galleria- Addison, responded to this review

Dear Ima98Grad, Please accept my deepest apologies for your arrival experience. We strive to provide a warm welcome and smooth check-in and we failed to do so during your visit. I will review the details of your experience with the team to ensure in the future they have the knowledge to better assist our valued guests. Please give me a...

Reviewed 22 March 2017 via mobile

Very nice hotel with friendly staff and comfortable room. It's an older hotel, but has been well maintained. Shower head in shower is at 6 ft. So if you are taller this may be an issue. All in all would recommend this hotel.

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Thank todd m
Sherry W, General Manager at Crowne Plaza Dallas Near Galleria- Addison, responded to this review

Thank you for your review and recent stay with us at the Crowne Plaza Dallas Near Galleria - Addison! I am glad to hear that you enjoyed your stay with us and we look forward to your next visit. Warmest Regards, Sherry Wright General Manager

A TripAdvisor Member
1 review
Reviewed 22 March 2017 via mobile

For all the stars this hotel was very disappointing. The customer service was below average. I checked in at around 9pm and wasn't given any details of the hotel. For example, what time the shuttle runs or what time the gym closes or room service stops etc. I was given a key and told "elevator to your right." I get...

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Thank A TripAdvisor Member
Sherry W, General Manager at Crowne Plaza Dallas Near Galleria- Addison, responded to this review

Thank you for being our guest and for taking the time to share your comments. We are very sorry to hear your arrival experience was not up to standard. I will review your comments with our front service leadership as opportunity to improve on. It is always our goal to make everyone’s stay special and this review will be useful...

Albuquerque, New Mexico
Reviewed 19 March 2017

Evidently, not when it comes to parking lots. There are parking lots and parking garages everywhere but you are still charged $14 a day to park your car (self-service, not valet). I can understand paying for parking in Chicago, New York City, San Francisco, but Addison? Come on guys this is ridiculous! You are just shafting your customers, plain and...

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Thank buuzeye
Sherry W, General Manager at Crowne Plaza Dallas Near Galleria- Addison, responded to this review

Thank you for being our guest and for taking the time to share your comments. Your review will be useful in our endeavor to continually monitor and improve the quality and services we offer. Please email directly at swright@cpaddison.com so I can further assist you regarding the details of your stay. Again, thank you for staying with us and I...

Reviewed 18 March 2017 via mobile

Rooms are good And clean. However their fitness center is a joke. They have 5 cardio machines and that's it. No weighs , no lifting machines. Very disappointing. For me staying fit while doing my business travels is a. Necessity.

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Thank Namch88
Crowne A, Manager at Crowne Plaza Dallas Near Galleria- Addison, responded to this review

Dear Namch88, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We do have two fitness centers on property. One cardio and one weight training near the pool. We hope you will visit us again so you...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Take a VIDEO TOUR of our hotel. Discover all that Dallas has to offer! The Crowne Plaza Hotel Dallas Near The Galleria is centrally located in the heart of the North Dallas Addison business district featuring over 170 restaurants, entertainment venues and some of the most prestigious shopping in the Dallas area including Galleria Dallas. Crowne Plaza Hotel Dallas Near The Galleria offers numerous amenities, including high-speed Internet access, an over sized work desk and ergonomic chair, complimentary weekday USA Today newspaper and our exclusive Sleep Advantage Program featuring luxurious bedding and sleep amenities. For end-of-the-day rewards, enjoy cocktails in the Atrium Bar with its hardwood floors, plush sofas, granite tabletops, fireplaces and multiple plasma TVs or dine at McArthur's Restaurant with its eclectic cuisine. Take a dip in our pool, or stay energized at our well-equipped fitness center, its great way to unwind. The Crowne Plaza Hotel Dallas Near The Galleria is a favorite for business and leisure travelers to Dallas and we want to become your favorite too. ... more   less 

Additional Information about Crowne Plaza Dallas Near Galleria- Addison

Address: 14315 Midway Rd, Addison, TX 75001-3505 (Formerly Crowne Plaza North Dallas-Addison)
Region: United States > Texas > Addison
Price Range: RM508 - RM827 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Dallas Near Galleria- Addison 4*
Number of rooms: 428
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Hotwire, Travelocity, IHG, Hotels.com, Priceline, getaroom.com, HotelQuickly and Evoline ltd so you can book your Crowne Plaza Dallas Near Galleria- Addison reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza North Dallas-Addison Hotel Addison
Crowne Plaza Addison
Addison Crowne Plaza
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Dallas Near Galleria- Addison staff and other travellers.
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Questions? Get answers from Crowne Plaza Dallas Near Galleria- Addison staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms are dirty, views are bad, beds are broken, rooms are noisy”
tahaonder, 5 Apr 2017 | Read review
“stay at another hotel”
buuzeye, 19 Mar 2017 | Read review
“Gym and pool area are on second floor, if you want to be close to them.”
markfL8858DL, 3 Mar 2017 | Read review
“Get a great deal by utilizing one of the online booking sites.”
chrisnS5435NO, 17 Jan 2017 | Read review
“None of them”
michaeln2013, 11 Dec 2016 | Read review
5 of 5