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Courtyard Dallas Allen at the John Q. Hammons Center

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#4 of 8 Hotels in Allen
Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
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Courtyard Dallas Allen at the John Q. Hammons Center
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337 Reviews from our TripAdvisor Community

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There are newer reviews for Courtyard Dallas Allen at the John Q. Hammons Center
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Showing 333: English reviews
London, United Kingdom
Reviewed 24 July 2015

Stayed here last week for a business trip, visiting from London. I spent a couple of days working from the room, and was pleasantly surprised there was a balcony I could head out onto during breaks. The 100 degree meant that I wasn't out there for too long, but the air conditioning in the room worked fine. Huge complex and...

1Thank tombristow1987
James P, Front Office Manager at Courtyard Dallas Allen at the John Q. Hammons Center, responded to this review

Dear tombristow1987, Thank you for your recent feedback in regards to your stay at our hotel! I am pleased to know that your stay was enjoyable, as guest experience is of the utmost importance. I have submitted your feedback regarding our restaurant options during the day to the appropriate personnel for discussion. If there is anything else I can do...

Reviewed 21 July 2015

This is a very nice hotel from the lobby to the rooms. We stayed as part of a group and everyone's rooms were very large and some had balconies. Front desk staff was friendly and immediately fixed a reservation mix up for one in our group. The beds were comfortable and I know this sounds silly, but they use good...

2Thank breezyww
James P, Front Office Manager at Courtyard Dallas Allen at the John Q. Hammons Center, responded to this review

Dear breezyww, Thank you for taking the time to provide feedback about our hotel! We are pleased to know that your stay was overall satisfactory. I would like to apologize for the inconvenience of the elevator being unavailable for a period of time. If ever your travels bring you back to our hotel, please reach out to me using the...

Reviewed 28 June 2015 via mobile

We book a two bedroom suite online through Marriott website. When we went to check in at 4:30p they gave us a one bedroom king. We showed them our booking confirmation and they said they overbooked. They informed us it was first come first serve. If we wanted a king one room we would have booked it to begin with....

2Thank Kristin R
James P, Front Office Manager at Courtyard Dallas Allen at the John Q. Hammons Center, responded to this review

Dear Kristin, Thank you for providing feedback to us, as it is crucial to the development of our growth for our guests! Please allow me to apologize for the experience you had upon visiting our facility. It is a company standard that we strive to provide exactly what you reserve and for when you reserve it, and we unfortunately fell...

Orlando, Florida
Reviewed 27 June 2015

Great place to stay, everything was clean and well kept. Jordan at check-in was awesome very helpful with area related questions and the maintenance department were very quick and helpful! I would highly recommend this hotel to anyone traveling to Dallas.

Thank jrivers54
Raleigh, North Carolina
Reviewed 22 June 2015

We stayed here again to visit family and enjoy the Lone Star State. We were surprised to find that this hotel now offers TWO types of pillows! (We left feedback in a review a year ago that the pillows were too soft for us). These people really do care about their guests! Here's another example: my wife brings her own...

2Thank Analog T
Chapel Hill, North Carolina
Reviewed 12 June 2015

The room was fine, even though we were put in the "accessible" room. Probably this was what was left since our plane arrived late. The reservations had been made months ahead of time but we were okay with the room except that the first night there was some sort of loud noise, like a very big AC Unit or something...

Aztec, New Mexico
Reviewed 11 June 2015

We rented two rooms. When we checked in at 3:30 p.m., we were told by a male clerk that only one room was clean but if we packed into one room (their were 4 of us) then we would receive a call when the second room was clean. About 5 p.m., after receiving no call, I stopped at the front...

Thank AztecKid
James P, Manager at Courtyard Dallas Allen at the John Q. Hammons Center, responded to this review

Dear AztecKid, First and foremost, allow me to apologize that you had some challenges while visiting our hotel. We strive to provide 100% Customer Satisfaction for every guest on every visit, and it is apparent that we failed to do that for you. For the parking, please know that it wasn't only painting, but there are cellular towers being installed...

Reviewed 27 May 2015 via mobile

I went to a hockey game at the event center, afterwards grabbed a few drinks with a buddy. He gets arrested for some reason. Allen police tell me if I don't get a hotel room they'll arrest me as well. I oblige and waste 200 on a room to be promptly harassed by security escorting me to my room. I...

1Thank dcmb7
James P, Manager at Courtyard Dallas Allen at the John Q. Hammons Center, responded to this review

Dear mbennett89, Thank you for staying with us. I apologize it was under such circumstance, but I am certainly glad you did not have to experience the alternative. I have spoken with the security company that provides our hotel security officers and have given them the heads up that you felt the young lady was unprofessional. Your feedback is 100%...

Austin, Texas
Reviewed 26 May 2015

This hotel is nice enough in terms of the rooms, but they really ought to rethink their in-hotel dining. They have a "bistro" that is open for breakfast but they clearly don't know how to run it. It was complete chaos on both mornings of my stay, though Sunday morning was the worst. A long line was the norm. They...

Thank JeffF78722
James P, Manager at Courtyard Dallas Allen at the John Q. Hammons Center, responded to this review

Dear JeffF78722, Thank you for your feedback about the challenges you experienced at our hotel. I am certainly glad we were able to get more hands in to help with such a busy morning. I have forwarded your concerns to the appropriate department manager for further review. In the mean time, if there is anything else that I may do...

Denver, Colorado
Reviewed 20 May 2015

While the lobby is lovely and constantly being vacuumed, getting our room cleaned was a major issue during our three night stay. On the second day, after 4 pm, we had to go to the front desk to ask to have the room cleaned. On our third night, we asked the maid, also after 4, to please clean the room....

1Thank ravenstokes
James P, Manager at Courtyard Dallas Allen at the John Q. Hammons Center, responded to this review

Dear ravenstokes, Thank you for your feedback, as it is imperative to our business to make sure we provide 100% satisfactory service every time. Unfortunately, we failed to provide that for you on your recent visit to our hotel. I have forwarded this information onto the appropriate department head for follow-up. I would like to speak to you more about...

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07/05/2017 08/05/2017
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Near Courtyard Dallas Allen at the John Q. Hammons Center


  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The new Courtyard by Marriott Dallas/Allen at the John Q Hammons Center is conveniently located at the intersection of Hwy 75 and Stacy Road in The Village at Allen. The hotel includes 228 guest rooms and suites with over 15,000 square feet of flexible meeting space. This north Dallas hotel features our new lobby with inviting, flexible spaces to work or relax in, free Wi-Fi throughout and easy access to the latest news, weather and airport conditions via our GoBoard. The highlight of our new lobby experience is The Bistro - Eat. Drink. Connect.which provides guests with healthy food and beverage offerings in the morning and evening dinner service with cocktails. Located in The Village at Allen there are several dining, shopping, and entertainment options steps away. The Allen Events Center is located next door and home to the Allen Americans Central Hockey League team. Companies within a short distance include: Raytheon, Jack Henry & Associates, State Farm, PFS Web, Frontier and Experian. ... more   less 

Additional Information about Courtyard Dallas Allen at the John Q. Hammons Center

Address: 210 East Stacy Road, Allen, TX 75002
Region: United States > Texas > Allen
Price Range: RM575 - RM863 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Dallas Allen at the John Q. Hammons Center 3*
Number of rooms: 228
Reservation Options:
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Also Known As:
Courtyard Dallas Allen At The John q Hammons Hotel Allen
Hotel Style:
#4 Business Hotel in Allen
#5 Family Hotel in Allen
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Dallas Allen at the John Q. Hammons Center staff and other travellers.
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Questions? Get answers from Courtyard Dallas Allen at the John Q. Hammons Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get a room on the north side for better view. South side is a view of the hotel roof”
walterd941, 27 Jan 2017 | Read review
“Easily accessible to lots of places nearby!”
BCWarrior2017, 24 Jan 2017 | Read review
“Taking a pet? The southwest door of the hotel has a convenient poop bag dispenser for when Rover has to get relief.”
935clays, 22 Nov 2016 | Read review
“Limited parking right outside of the hotel, however there is a garage right next door and is free and is within walking distance.”
svwandick, 17 Oct 2016 | Read review
“Higher floors have better views.”
3BW, 26 Sep 2016 | Read review
5 of 5
US$121* /night
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