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Hilton Garden Inn Amarillo

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Hilton Garden Inn Amarillo
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564 Reviews from our TripAdvisor Community

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Showing 558: English reviews
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Amarillo, United States
Reviewed 3 days ago NEW

Breakfast not complimentary, shortage of room supplies, poorly maintained (elevator shakes, loose wallpaper, poor water pressure, etc), staff was friendly but some were unhelpful. GM tried to soothe matters with some free breakfast vouchers and extra time to check out, but the actual problems we reported were not fixed.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank J9907FMdonw
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago via mobile

We stopped here for the night. We booked and checked in online. We got the bed and breakfast deal. The staff was extremely friendly and helpful. The room was clean and spacious. Bed was super comfortable and we slept really well. Breakfast was excellent. My husband ate the buffet and I had an omelet. Delicious! Wait staff were very attentive....

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Helpful?
1Thank Cheryl B
About Hotel's Favourite Review
GonzalezEli, Manager at Hilton Garden Inn Amarillo, responded to this review

Thank you for taking the time to share your feedback. We are glad that you found the hotel and its breakfast to your liking. We look forward to welcoming you again on your next visit to Amarillo, TX.

Shamrock, Texas
Reviewed 1 week ago

We spent two nights in this hotel. It is fairly new and very nice, especially the beds and overall comfort of the rooms. It is also quieter than most since it is on the west side of Soncy, so not much happening. I would rate it excellent but I don't feel it was as clean as most high end motels....

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Helpful?
Thank Retired_in_MX
GonzalezEli, Manager at Hilton Garden Inn Amarillo, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry to hear you were disappointed with a lack of a free continental breakfast. Hilton Garden Inn hotels offer a full cooked to order hot breakfast at a cost specified by our property instead...

Galveston, Texas, United States
Reviewed 2 weeks ago via mobile

Clean room. WONDERFUL foam mattress! Slept very well! Can't agree with all their bathroom facility placements. The toilet paper was in an odd place and the toilet a little too close to the shower door... but all in all a good stay. Very convenient parking to rooms.

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Helpful?
Thank JoGMooney
GonzalezEli, Manager at Hilton Garden Inn Amarillo, responded to this review

Thank you for choosing the Hilton Garden Inn on your most recent stay in Amarillo, TX. I am glad to hear you had a pleasant stay with us and enjoyed the mattress for a restful night. We hope you will stay with us again on your next trip to Amarillo.

Toronto On Canada
Reviewed 2 weeks ago

As long time Hilton clients this did not feel like a Hilton Garden Inn. Check in was not up to standard, I was not welcomed as a Gold Honors client, had to ask for my water, had to ask if the breakfast coupon was for two (normally I get two coupons). Room was small as was the TV. Vary annoying...

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Helpful?
Thank geektrvlr
GonzalezEli, Manager at Hilton Garden Inn Amarillo, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please...

Las Cruces, New Mexico
Reviewed 3 weeks ago

Everyone was professional, the lobby was impressive and of course the room was clean. The shopping in the area was great. Verities of restaurant was great. The spa tub and pool area refreshing. I would stay again if I go through there again.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Sharon L
GonzalezEli, Manager at Hilton Garden Inn Amarillo, responded to this review

Thank you for choosing the Hilton Garden Inn on your recent stay in Amarillo, TX. We thank you for sharing your feedback on our hotel and we look forward to welcoming you back on your next stay in Amarillo.

Marysville, United States
Reviewed 3 weeks ago

Room was left open during the middle of the day. All I received was " I'm sorry". No one knows how long it was open, the room was half cleaned, so I know it was the housekeeping staff! Won't ever stay there again. No Way!

Review collected in partnership with Hilton Garden Inn
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Helpful?
1Thank Terry D
GonzalezEli, Manager at Hilton Garden Inn Amarillo, responded to this review

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay....

Kerrville
Reviewed 4 weeks ago

The room was huge!! However, they should have given a little more of that space to the bathroom. The room was very clean with a very comfortable chair and ottoman. Bed was very comfortable. Nice breakfast, too.

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Helpful?
Thank Dwight H
GonzalezEli, Manager at Hilton Garden Inn Amarillo, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the bed, chair and ottoman comfortably to your liking. We look forward to welcoming you back to our hotel in the future.

Amarillo, Texas
Reviewed 4 weeks ago

Only one person at check in, Don't take cash in resteraunt, beds were awful, no air in room and no very good hot water. For the price this is not a good place to stay. Will not stay again. If you are going to spend the money stay somewhere else. When I checked in they didn't speak English very good

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Helpful?
Thank puppylove8963
GonzalezEli, Manager at Hilton Garden Inn Amarillo, responded to this review

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay....

Maryville, Tennessee
Reviewed 4 weeks ago via mobile

The bar is never stocked correctly and the staff are missing what they need to be successful. Management is either absent or don't care. They could sell this property to Motel 6 easily. Will NEVER stay here again, no matter my top status with Hilton.

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Helpful?
Thank baefog
GonzalezEli, Manager at Hilton Garden Inn Amarillo, responded to this review

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay....

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff

Additional Information about Hilton Garden Inn Amarillo

Address: 9000 W Interstate 40, Amarillo, TX 79124-3308
Region: United States > Texas > Amarillo
Price Range: RM471 - RM876 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Amarillo 3*
Number of rooms: 90
Reservation Options:
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Also Known As:
Hilton Garden Inn Amarillo Hotel Amarillo
Hotel Style:
#9 Business Hotel in Amarillo
#9 Romantic Hotel in Amarillo
#12 Family Hotel in Amarillo
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Amarillo staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Amarillo staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not here never again”
puppylove8963, 25 Mar 2017 | Read review
“don't stay here”
snowbirdmaine, 18 Mar 2017 | Read review
“There are a lot of hotel options in Amarillo, I would choose another”
drewcrew89, 7 Dec 2016 | Read review
“Avoid at all costs”
Pacifica8283, 28 Nov 2016 | Read review
“Our room away from the elevator was very quiet. There is no view from any of the rooms to recommend.”
puddning, 12 Nov 2016 | Read review
5 of 5