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Although the clerk was sick and pregnant at 10pm, she was still warm and friendly. Nice, clean, warm room on a very cold 27 degree night. Nice full kitchen.... Only down side, no full breakfast, only grab-and-go. Oh... Great rates!More
Response from 00esa, Manager at Extended Stay America - Amarillo - WestResponded 26 December 2017
Thank you for being our guest and taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high...More
Broken side entry door...Not secure. Broken toilet seat. Lost almost all cable channels for the last 3 out of 5 days (must not have paid their Dish bill) :D Getting them to wash towels for exchange is like pulling teeth. Amarillo has Plenty of hotels,...More
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Response from 00esa, Manager at Extended Stay America - Amarillo - WestResponded 3 December 2017
Thank you for your review. It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues....More
I stay in motels 278 nights a year and Mary at the front desk here treats me like family. She is friendly and courteous and always wants tp make sure that my stay is a great one. She is knowledgeable about local food places and...More
Response from 00esa, Manager at Extended Stay America - Amarillo - WestResponded 1 December 2017
We are thrilled to know you had a great stay at Extended Stay America. We appreciate you mentioning our staff, especially Mary. She is a true asset to our team, and we will be sure to share your compliments. Thank you for your feedback, and...More
Thank you so much!
Mary was a blessing.
After 14hrs on the road. We came in and we're handled in a professional , efficient manor with a courteous smile. A true asset to your company. I am a supervisor for Kiewit. I'm sure one of...More
Response from 00esa, Manager at Extended Stay America - Amarillo - WestResponded 16 November 2017
Anderson, thank you for posting such kind comments about Extended Stay America, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved your stay. We look forward to...More
The staff at this extended stay are the best. Mary at the front desk is one in a million she is very friendly and makes you feel like she has known you forever and will do anything that she can to helpMore
Response from 00esa, Manager at Extended Stay America - Amarillo - WestResponded 15 November 2017
Thank you for your excellent review of Extended Stay America. We are pleased to know that Mary went above and beyond to make your stay a memorable one. Our goal is to provide friendly service and warm hospitality so we appreciate you taking the time...More
Response from ExtendedStayAmarillo | Property representative |
Extended Stay America offers dishpacks with pots, pans, and dishes to use inside of your room. At ESA, our rooms have kitchenettes with cooktops, microwaves, and refrigerators. Because we are geared in this way, we do not... More
Extended Stay America offers dishpacks with pots, pans, and dishes to use inside of your room. At ESA, our rooms have kitchenettes with cooktops, microwaves, and refrigerators. Because we are geared in this way, we do not offer your traditional style room service. Thank you!
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"We should have asked for a room on the 3rd floor as the pitter patter of little feet (or big feet) above you..."