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For $151 a night I expect a hotel to be without flaw; however, that is not the case with this hotel. I told the front desk person I was interested in the pool and hot tube, nothing left to question and asked to see the...More
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Amarillo EastResponded 24 January 2015
Thank you for taking the time to share your recent experience at our hotel. It is disheartening to hear that you were not able to fully enjoy our pool facility and we sincerely apologize for any inconvenience this may have caused. Your review...More
This is a dog friendly hotel, which is what we needed in our recent trip. The hotel has a weird chemical smell to it and the room was not as clean as expected. There was hair in the tub and on the bathroom floor. The...More
Thank Susan B
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Amarillo EastResponded 21 January 2015
Dear Susan B,
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding room cleanliness. We will address this concern. I assure you that the feedback...More
Our family of 4 enjoyed the staff and facility on our mini vacation. The breakfast and breakfast cook were wonderful! Very comfortable beds/pool/etc. Take the back way into down town on the cut across street to the north and never hit the interstate!
Decent, with friendly night staff and typical HI breakfast, but when I called a few hours after I checked out about an item I left they claimed it wasn't in the room even though I know I left it (and where!). I stopped to look...More
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Amarillo EastResponded 21 November 2014
First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent...More
For a reasonable rate this hotel was a great deal. It was clean and well maintained. The staff was courteous and helpful. When my bags did not make it through the Dallas Morass (DFW) they kept an eye out for them and notified me as...More
US$154 - US$194 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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