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Holiday Inn Express & Suites Arlington (I-20-Parks Mall), an IHG hotel

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1721 Pleasant Pl, Arlington, TX 76015-4529
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (28)
Room & Suite (31)
Dining (10)
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express & Suites Arlington (I-20-Parks Mall), an IHG hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#27 of 67 hotels in Arlington
Location
Cleanliness
Service
Value
Welcome to the Holiday Inn Express Hotel & Suites Arlington at Parks Mall. Unwind from a tiring day of business, pleasure or travel in comfortable guest rooms, blended with quality service and convenience which we hope makes your stay the most enjoyable ever. We have newly renovated rooms that can fit your every need. We are conveniently located in South Arlington at I-20 and Cooper Street Exit # 449. Our central location provides convenient access to major business and leisure activities located in the Dallas/Fort Worth metroplex. Located across the street, is the Parks Mall featuring an NHL size ice-skating rink and an AMC theater with 30 screens. We are located 3 miles from Arlington Highlands Shopping district. There are also numerous nationally recognized restaurants within walking distance of the hotel. The hotel is located only 5 minutes from the University of Texas in Arlington, 15 minutes from Six Flags, and 30 minutes from DFW Airport. Downtown Dallas and Fort Worth are both only 30 minutes away.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Meeting rooms
Parking
Wifi
Outdoor pool
Breakfast available
Breakfast buffet
Baggage storage
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Quiet
Languages Spoken
English
186Reviews8Q+A32Room tips
Traveller rating
  • 75
  • 61
  • 23
  • 10
  • 17
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Popular mentions
Christine S wrote a review Jun 2021
Fort Worth, Texas38 contributions12 helpful votes
Please read this! So sorry about the negative reviews because if I could give them 10 stars and a hug I totally would! I’m a teacher and was taking a group of about 30 middle schoolers on a trip, when we originally decided to stay at another hotel close to Six Flags.. Upon inspection of this other hotel, to put it in the kindness of words I did not feel comfortable bringing these kiddos to the other hotel.. (if you’re interested in which one just check out my other reviews) I was in tears. Call Holiday Inn and Carlos took us under his wing! He was our savior, getting us 10 rooms where our kiddos could have a safe, clean and welcoming environment. They had a blast! One of the few places where the pool was open and had a good selection for a come and go breakfast. Thank you so much to this place and Carlos for making this such a great experience for my students!!
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Date of stay: June 2021Trip type: Travelled on business
1 Helpful vote
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Subomi P wrote a review Apr 2021
Lagos259 contributions38 helpful votes
+1
Holiday Inn Express Arlington is one of the three worst hotels I've ever stayed in. To be fair, I imagine COVID-19 limitations are responsible for some of my terrible experiences. There is also an issue of expectation management. Apparently a three-star hotel in the US is nothing compared to its equivalent in Asia. Nevertheless, the cleaning standard at this hotel is appalling. It seems the objective is for the cleaners to be in and out as quickly as possible, and not to do a thorough job. In one instance, a duvet was left scrunched up on the sofa and not replaced on the bed. Tea/coffee supplies were not always provided. And water was not complimentary. The only redeeming feature was its proximity to Parks Mall.
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Date of stay: April 2021Trip type: Travelled on business
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Response from IHG Service, Owner at Holiday Inn Express & Suites Arlington (I-20-Parks Mall), an IHG hotel
Responded 11 Jun 2021
Hi Subomi P, Thank you for your stay in our hotel. We strive to provides a quality stay and a great breakfast included. I saw your message and I am sorry for the issues that you had with our coffee and tea supplies, cleaning service, and water. I understand your disappointment about these matters. I forwarded your comments to our managers and took action to rectify our errors. You can rest assured that this won't happen again. I also sent you a private message so we can discuss further these issues. I invite you to come and stay with us on your next trip so we can change your mind. Regards, Oscar C. Case Manager IHGService
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Brian S wrote a review Apr 2021
Wolfforth, Texas6 contributions2 helpful votes
This has to be one, if not the worst run hotel in the metroplex! I for one will never stay at an IHG hotel again. Maria their maid assaulted me, cussed me out in a foreign language, last time I checked this is America, we speak English. Told me to f*** off, I told her to get an attorney on stand by if she even comprehended what I said, I don’t know. No towels or soap in room had to go get my own, no hot water in the shower, tv doesn’t work, fridge wasn’t plugged in, the list goes on & on. The back door with the handicapped ramp looks like it has never seen any kind of cleaning attention it’s entire lifetime. Bird s*** everywhere, nasty to even touch the door I was afraid I would catch the Rona. No coffee in the lobby last time I checked full breakfast should include coffee! 0 stars
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Date of stay: April 2021Trip type: Travelled on business
1 Helpful vote
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Response from IHG Service, Owner at Holiday Inn Express & Suites Arlington (I-20-Parks Mall), an IHG hotel
Responded 10 May 2021
Dear bsmith1077, I appreciate you for sharing your review about your recent stay. I am very sorry that you did not experience an exemplary hotel stay because of the level of service you have received. On behalf of our hotel I apologize for the cleanliness in our room and the service of our staff. This is not what we want any of our guests to experience. I have sent you a private message to reaffirm my apologies. I very much hope that you will grant us the opportunity to prove ourselves again. Best Regards, Ben W. Case Manager IHGService
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GADawgGa wrote a review Apr 2021
Saint Simons Island, Georgia409 contributions139 helpful votes
This hotel is probably a 2 or 3 star, but was clean, spacious and had a good breakfast. The staff were friendly and helpful. I gave it a 4 because it had a great location and staff and was a good value.
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Date of stay: April 2021
Location
Service
Sleep Quality
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Keith F wrote a review Feb 2021
14 contributions3 helpful votes
I booked a room in advance at this hotel because I knew bad weather was coming and needed to be closer to work since I have to go in. Everything was confirmed. Then while I was driving to the hotel on check in day, they called and left a VM on my phone to simply say they were cancelling my reservation “because of the weather”, but I could call them for more information and “have a great day!” No other explanation given! I immediately called back several times....no answer. I ended up having to scramble last minute and stay at a friends house. This hotel cares nothing about their customers. I suspect that when increased demand for rooms came in, they simply chose to rent the room to someone else for 3 times the price. Not sure if this is a typical Holiday Inn policy ( I’ve had an experience in the past at a different location where the room type I booked months in advance was not available when I arrived) but this location absolutely sucks. Beware if you book here. They won’t hesitate to cancel you and give your room to someone else.
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Date of stay: February 2021Trip type: Travelled solo
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Response from IHG Service, Owner at Holiday Inn Express & Suites Arlington (I-20-Parks Mall), an IHG hotel
Responded 5 Mar 2021
Hello kwf1130, Thanks for sharing feedback. It is great to hear from one of our guests. We find ways for our guests to have an efficient and frictionless stay experience. It is saddening to know that issues with your reservation gave left a negative impression on you. Not to worry, your review was made known to the team, and I'm confident improvements will be made to deliver complete guest satisfaction. Comments such as yours are valuable and relayed to the team to help point out areas needing additional attention. In line with this, do know that I sent an e-mail to further reach out to you. Despite the setbacks mentioned in your review, I hope you find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last. Best, Ronald R. Case Manager IHGService
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PRICE RANGE
US$74 - US$158 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express arlington (i-20 & parks mall) hotel arlington, holiday inn express arlington (i-20 and parks mall), holiday inn arlington, arlington holiday inn
LOCATION
United StatesTexasArlington
NUMBER OF ROOMS
102
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Frequently Asked Questions about Holiday Inn Express & Suites Arlington (I-20-Parks Mall), an IHG hotel
Which popular attractions are close to Holiday Inn Express & Suites Arlington (I-20-Parks Mall), an IHG hotel?
Nearby attractions include Breakout Games - Arlington (0.8 km), Alley Cats Entertainment (0.4 km), and Round 1 Bowling and Amusement (0.8 km).
What are some of the property amenities at Holiday Inn Express & Suites Arlington (I-20-Parks Mall), an IHG hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Holiday Inn Express & Suites Arlington (I-20-Parks Mall), an IHG hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express & Suites Arlington (I-20-Parks Mall), an IHG hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express & Suites Arlington (I-20-Parks Mall), an IHG hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Arlington (I-20-Parks Mall), an IHG hotel?
Conveniently located restaurants include The Cheesecake Factory, Chamas Do Brazil, and Olive Garden Italian Restaurant.
Are there opportunities to exercise at Holiday Inn Express & Suites Arlington (I-20-Parks Mall), an IHG hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express & Suites Arlington (I-20-Parks Mall), an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn Express & Suites Arlington (I-20-Parks Mall), an IHG hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Express & Suites Arlington (I-20-Parks Mall), an IHG hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Holiday Inn Express & Suites Arlington (I-20-Parks Mall), an IHG hotel?
Many travellers enjoy visiting Top O'Hill Terrace (6.8 km).