My whole team has been staying at this hotel for a while before the pandemic and now. We love the location, service, and beautiful ambiance. The club lounge is fantastic. The front desk service is superb. The manager Mr. Marwan is fabulous. Excellent place to stay. Lovely pool and views of the stadiums and six-flags.
My daughter and I stayed at the Sheraton Arlington for a weekend. I noticed throughout our stay that the hotel seemed to be running on a skeleton staff and I was pretty surprised because of the size of the hotel and the fact that it’s a summer weekend. (One staff member at the front desk, one staff member at the bar, etc.) I didn’t really realize the extent of it until we sat down for breakfast in the restaurant on Sunday morning and watched ONE staff member both seat tables, wait tables, and bus tables all alone, all morning. Everyone ate off of the buffet, but if anyone had ordered off of the menu, I wouldn’t have been surprised to see him cooking the food himself, too. Mario did an incredible job. He was efficient, friendly, and attentive. I was so impressed by the way he handled his job. I did not see him rest one time, and I sat in the restaurant for an hour and a half. I hope that management notices this and appreciates what he brings to the organization. I also hope management works to make sure that they are adequately staffed so that Mario has help.…
The good - location. 15 minute walk to Globe Life Field or free shuttle provided by hotel. 30 minutes walk to At & T Stadium or free shuttle. The bad - outdated, dirty hotel. Property has huge potential but either a lack of staffing or caring has left this huge property a dilapidated mess. They don’t clean the rooms daily due to COVID- ridiculous. The bar/restaurant is staffed by one person doing double duty- ridiculous. The tap beer made my wife sick. Even the soda machine dispensed the wrong soda. The ambience here is depressing as is the smell that emanates throughout this entire hotel. I felt like I was admitted to a hospital, not on vacation. They need to do better. Do yourself a favor and go somewhere else - I know I will next time.
I was at Sheraton Arlington for only one night, so didn’t get to really experience the hotel. Checked in early evening, and VERY early checkout. The food was good and the employees were very nice and professional. A big thank you and shout out to Patricia at the Front Desk the morning of May 29. It was an extremely early checkout (still dark). I was having a very bad morning due to spilling and ruining my blouse. Patricia really helped me out and treated me to an espresso in the coffee shop. Patricia is so kind, caring, friendly, professional, and a real problem solver. I was nervous about a meeting that morning and my ruined blouse had me upset. Patricia put a smile on my face and we laughed! Exactly what I needed! Thank you, Patricia!
The guest service staff was nice and helpful but for the price a hotel without room service , really? Also, they don't clean the rooms daily anymore due to COVID. Again really? The worse was the female bartender/waitress who obviously hated being at work. Anyway, this is a 50$ a night hotel at best until they lift all the COVID restrictions. I hate myself for not investigating before booking. Don't make the same mistake.