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Average stay. Ok for our family of five to fit in one room. "Market" had limited choices at best. Breakfast pretty good although oatmeal runny and eggs dry. No hot tub in a hotel this pricey was a surprise. Pool tiny. Good location, close to...More
Thank shelly m
Response from Michael P, Front Office Manager at SpringHill Suites Austin Northwest/ArboretumResponded 17 October 2016
Thank you for your feed back we always appreciate any critiques of our property. I am glad the size and location were up to your standards.
Friendly and helpful staff. The breakfast was ok. Not quite as good as another Springhill Suites I have stated at in the past. It was very busy though so, that might have been why. The kids loved the indoor pool. I would definitely stay here...More
stayed here for labor day weekend.
we were checked in promptly and shown to our room. The room was spacious with a king bed, sofabed, minibar, and refrigerator. However, there was a partial wall dividing the area between the bed and sofabed and the tv...More
Response from Michael P, General Manager at SpringHill Suites Austin Northwest/ArboretumResponded 5 October 2016
Thank you for spending your Labor Day with SpringHill Suites NW Arboretum. We appreciate your kind feed back.
We spent one night here during a family road trip. I have to say this location is below the average experience we have had at SpringHill. The room is clean while the condition is a little bit old. Our room (king-bed room on the 5th...More
Thank Caleb M
Response from Michael P, General Manager at SpringHill Suites Austin Northwest/ArboretumResponded 13 September 2016
We are truly sorry you experienced a noise problem. Our front staff as well as our overnight security would have gladly responded to the situation if notified.
Second stay here and I love this place! Service goes above and beyond. At the friendly check in I was assigned a room that met my request, however later on I realized there was a smell as if someone had been smoking in the room....More
US$94 - US$216 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#56 Family Hotel in Austin
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Springhill Suites Austin Northwest / Arboretum Hotel Austin