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Homewood Suites by Hilton Austin-Arboretum / NW

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#9 of 200 Hotels in Austin
Certificate of Excellence
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Homewood Suites by Hilton Austin-Arboretum \/ NW
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683 Reviews from our TripAdvisor Community

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There are newer reviews for Homewood Suites by Hilton Austin-Arboretum / NW
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Showing 672: English reviews
Bay City, Texas
Reviewed 27 July 2016

We had the two bedroom two bath suite with a living area and kitchenette. Very nice for the money we paid and perfect to accommodate the whole family (myself, husband, grandma, and two kids). Complimentary breakfast was great, lots of choices. Food was very fresh. Kids enjoyed the pool after breakfast. Front desk staff was exceptional.

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Helpful?
Thank 592lynseyc
Jason A, Guest Service Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Greetings 592lynseyc! Thank you so much for sharing your positive feedback about your stay with the world of Trip Advisor! I am so happy to hear that you were able to enjoy our spacious two-bedroom suites, and we could accommodate you and the entire family. I'm glad you were able to take full advantage of our breakfast choices, and outdoor...

London, Canada
Reviewed 25 July 2016

If you don't need internet you are in for a treat. Very good hotel and good staff, with complimentary dinner. But be aware that if you need internet, you won't have it. No network cable in the room and from the 2 rooms I tried, no wifi either.

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Thank Alfredo B
Jason A, Guest Service Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Greetings Alfredo B! Thank you for sharing your feedback about your stay with the world of Trip Advisor! I am sorry to hear that the wifi signal was not where it needed to be, and hindered your experience here with us. I have already spoken with our maintenance team and our internet provider to fix this issue, and upgrade the...

New South Wales, Australia
Reviewed 25 July 2016

I cannot speak highly enough about Homewood Suites. From the minute I called to make my reservation and spoke to Jason to check out I experienced only excellent service from friendly helpful people. The suite with kitchenette is large and well equipped, an extremely generous and tasty complimentary breakfast as well as a complimentary light meal Monday to Thursday was...

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Helpful?
Thank 762avae
Jason A, Guest Service Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Howdy 762avae! Holy moly, thank you so much for sharing your glowing review about your stay with the world of Trip Advisor! I am so happy to read that we were able to take care of you from making your reservation, to ensuring you had everything you needed while you were here, and got to enjoy what our hotel had...

Reviewed 20 July 2016 via mobile

After having a horrible experience with the Hyatt House, the Homewood Suites was there to accommodate all of my needs. In addition to being right next to almost everything cool to do in Austin, the staff was super nice and comforting. The general manager Alex, made sure our stay was pleasant. Big thanks to you guys for make our Austin...

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Helpful?
Thank Aaron S
Jason A, Guest Service Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Hello Aaron S! I wanted to say thank you so much for sharing about your positive experience with us! I am so happy to read that we were able to provide such a memorable experience and that we were able to accommodate you and all your needs. I will be sure to share your feedback with Alex, and the rest...

Denton, Texas
Reviewed 17 July 2016

Super comfy beds & pillows. The 1 bedroom suites are convenient with doors that close between bedroom & suite. The pull out couch sofa-bed is the most comfortable I've slept on. Sheets and pillow cases are soft and clean. Full refrigerator and kitchenette is very convenient . The breakfast buffet is pretty good, the scrambled eggs need some tlc and...

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Helpful?
Thank Cet807
Jason A, Guest Service Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Hello Cet807! Thank you so much for sharing your positive review about your stay here with us. I'm glad to read that you were able to make full use of our spacious and comfy suites along with the kitchen. Thank you for sharing your feedback about our breakfast, I will be sure to pass this along for the future. Cet807,...

Pacifica, California
Reviewed 16 July 2016

The staff was friendly but not very helpful. The lay out was very nice and roomy. While we thought the kitchen would be a nice bonus it turned out almost half the dishes I pulled out were dirty and there was no dish soap or sponge. So not surprising I saw and killed a cockroach our first night there. That...

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Helpful?
Thank sailingdan
Alex A, General Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Dear sailingdan, Thank you for taking the time to review our hotel on Tripadvisor. All feedback is essential as this is how we constantly improve our guest experience. I sincerely apologize that we were not able to provide you with better service. Our team strives to deliver exceptional customer service and we have fallen short on this occasion. I have...

San Jose, California
Reviewed 14 July 2016

There are a lot of things that I really like about this facility. It's not far from where I go in Austin for business, so it's very convenient. There are places closer to work that I could use, but there are three definite reasons why I stay here when I'm in Austin. First, it has *real* suites, meaning rooms with...

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Thank RitaClaar
Jason A, Guest Service Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Howdy RitaClaar! Thank you so much for your raving review about your stay here with us. I am so happy to hear you were able to enjoy every minute of your stay with us. I am glad you took full advantage of our delicious breakfast and manager reception as well as our spacious suites. Thank you for recognizing our courteous...

Baton Rouge, Louisiana
Reviewed 11 July 2016

Very nice location, quiet , the parking is great, you can access the second floor from the parking lot that was AWSOME so we didn't have to wait on an elevator to load up when we left, lots of shaded areas .

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Thank 335verat
Jason A, Guest Service Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Greetings 335verat! Thank you very much for sharing about your positive experience here with us. I am glad you had a nice time and took full advantage of our quiet location, and convenient parking. I'm happy to hear you got some time to relax and get out of the heat during the weekend. 335verat, if you have any questions or...

Reviewed 10 July 2016 via mobile

Not your typical breakfast as provided by most chains. Breakfast by chef Gustavo Zepeda best I have had anywhere in a long time. Love of food, pride and professionalism evident in his food preparation and so delicious. Our room very comfortable, clean and designed with people in mind. Pull out bed surprisingly comfortable, real mattress and no springs in the...

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Helpful?
Thank residentgranny
Jason A, Guest Service Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Hello residentgranny! Thank you so much for sharing with the world of Trip Advisor about your positive experience here with us! I am so happy to hear that our breakfast and spacious suites exceeded your expectations, and you were able to enjoy your time in Austin. I will be sure to pass along your praises to Gustavo, and all of...

Stilwell, Kansas
Reviewed 10 July 2016

We stayed at this hotel as I was moving out of Austin. I've stayed at many hotels and I would stay at this one again. The customer service is the best I've ever had. We mostly dealt with Jason Abisch and he was beyond fabulous. Professional, friendly, humorous. I would have liked more outlets in the room but his customer...

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Helpful?
Thank denisesC6473KT
Jason A, Guest Service Manager at Homewood Suites by Hilton Austin-Arboretum / NW, responded to this review

Howdy denisesC6473KT! I want to thank you for sharing your positive experience about your stay with the world of Trip Advisor! I am so happy that we were able to help you while you were in transition out of Austin, and you were able to truly experience what top notch hospitality has to offer. I appreciate the personal recognition, and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Homewood Suites by Hilton Austin Arboretum Northwest is designed to make you feel at home, whether you're traveling for a few nights or longer. All guests can enjoy free WiFi, daily hot full breakfast and evening social, featuring a complimentary snacks and beverages Monday through Thursday evenings. Unwind in your one- or two-bedroom suite with separate living area and kitchen. Prepare Tex Mex recipes in the suite's fully equipped kitchen. Our suites have room to work and relax.Enjoy a workout in our fitness center or a refreshing swim in the pool. Our business center and meeting spaces offer an office away from home. ... more   less 

Additional Information about Homewood Suites by Hilton Austin-Arboretum / NW

Address: 10925 Stonelake Blvd, Austin, TX 78759-5749
Region: United States > Texas > Austin > Northwest Austin
Price Range: RM527 - RM1,161 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Austin-Arboretum / NW 3*
Number of rooms: 97
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Expedia, Hotels.com, Priceline, Odigeo and Travelocity so you can book your Homewood Suites by Hilton Austin-Arboretum / NW reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Homewood Suites By Hilton Austin-Arboretum / Nw Hotel Austin
Homewood Austin
Hilton Austin
Austin Hilton
Austin Homewood Suites
Homewood Suites Austin Arboretum
Hotel Style:
#6 Business Hotel in Austin
#7 Family Hotel in Austin
#37 Romantic Hotel in Austin
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Questions & Answers

Here's what travellers have asked, with answers from Homewood Suites by Hilton Austin-Arboretum / NW staff and other travellers.
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Questions? Get answers from Homewood Suites by Hilton Austin-Arboretum / NW staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The king size suites are spacious and roomy!”
 of 5 bubbles Cruz828, 2 Nov 2016 | Read review
“Ask for a room with a view.”
 of 5 bubbles kimf261, 1 Nov 2016 | Read review
“I loved my room on the first floor, but I think they are all good according to our family members.”
 of 5 bubbles donnasZ6097TQ, 26 Sep 2016 | Read review
“Stayed there twice, once two double bed suite and once a king suite. Both rooms did not disappoint”
 of 5 bubbles Cet807, 16 Jul 2016 | Read review
“I prefer the higher floors for less noise.”
 of 5 bubbles RitaClaar, 14 Jul 2016 | Read review
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