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Homewood Suites by Hilton Austin-Arboretum / NW

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Traveller (39)
Room & Suite (54)
Dining (14)
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Overview
  • Excellent72%
  • Very good20%
  • Average5%
  • Poor1%
  • Terrible2%
Travellers talk about
“front desk”(100 reviews)
“bedroom suite”(14 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
3 Star Hotel
All hotel details
Additional information
Offers from Homewood Suites by Hilton Austin-Arboretum / NW
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Homewood Suites by Hilton Austin-Arboretum / NW
Special Offer: Double Points, Every Stay
Hotel deals
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Nearby Hotels
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Rooms
1 Jul2 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (807)
There are newer reviews for Homewood Suites by Hilton Austin-Arboretum / NW
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Traveller rating
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551
163
44
15
19
Show reviews that mention
All reviewsfront deskhome away from homebedroom suitebreakfast and dinnerfull size refrigeratorliving areacomplimentary breakfastbusiness tripthe breakfast areaa great place to stayeasy accessnice stayenjoyed my stayvery nice hotelfitness centerjasonarboretum
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71 - 75 of 792 reviews
Reviewed 17 May 2017

I live in Ohio, but for business I have to travel to Austin once per quarter. I've stayed at this hotel three times now, and all three times the experience was fantastic. The staff actually remembers you, and treats you like an old friend. There...More

Thank toddjm02
Response from JacobHillGSM, Guest Relations Manager at Homewood Suites by Hilton Austin-Arboretum / NWResponded 21 May 2017

Thank you for taking the time to leave us this review! Reading reviews like this is exactly why i'm extremely proud to work with the team that we have. Our goal is to make you feel right at home and knowing we provided just that...More

Reviewed 9 May 2017

The room was not ready by check in time. The breakfast was poorly laid out. The shower head did not work. The room was poorly cleaned. The hotel was noisy. Location is great north Austin is beautiful.More

Review collected in partnership with Homewood Suites by Hilton
Thank Sharon A
Response from Alex A, General Manager at Homewood Suites by Hilton Austin-Arboretum / NWResponded 25 May 2017

Dear Sharon A, Thank you so much for taking the time out of your day to review our hotel on Tripadvisor. We appreciate all guest feedback as this helps us to improve our services in the future. I sincerely apologize that you did not have...More

Reviewed 8 May 2017 via mobile

Our 2nd stay here. First attempt they could not find our reservation. This time room had obviously been smoked in. On duty manager assured us the hotel was a non-smoking facility. Finally moved us to another room. This room, the cable was out. I called...More

1  Thank foster6263
Response from Alex A, General Manager at Homewood Suites by Hilton Austin-Arboretum / NWResponded 25 May 2017

Dear foster6263, Thank you so much for taking the time to review our hotel on Tripadvisor. I am so sorry to hear that you did not have an enjoyable stay at our property. We strive to deliver an exceptional experience to all of our guests,...More

Reviewed 27 April 2017 via mobile

It was great, nearby to The Domain. Has great employees which are so helpful and so friendly. Even if you decide to stay in the hotel you feel like you are at your home. Good food, the one thing they should work on is there...More

Thank Hagop B
Response from JacobHillGSM, Guest Relations Manager at Homewood Suites by Hilton Austin-Arboretum / NWResponded 27 April 2017

Thank you Hagop B for leaving us this amazing review! Knowing we provided you with excellent service is exactly why each and every one of us is extremely proud of the company we work for. I will definitely reach out to my engineer to explore...More

Reviewed 24 April 2017

We use Hilton product for many years in several places in US and have always felt that "homey" feeling. This recent stay didn't disappoint. Although it is an older property is has been well maintained. Staff is very friendly and helpful. We stayed in the...More

Review collected in partnership with Homewood Suites by Hilton
Thank hou2txw
Response from JacobHillGSM, Guest Relations Manager at Homewood Suites by Hilton Austin-Arboretum / NWResponded 27 April 2017

Thank you so much for leaving us this amazing review! We strive to make each and every one of our guests feel right at home so knowing we accomplished this is music to my ears. I have to give all our credit to our amazing...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$125 - US$258 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Family Hotel in Austin
#6 Business Hotel in Austin
#37 Romantic Hotel in Austin
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$125 - US$258 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Family Hotel in Austin
#6 Business Hotel in Austin
#37 Romantic Hotel in Austin
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (39)
Room & Suite (54)
Dining (14)
Pool & Beach (3)
Business Centre & Event Rooms (2)
Questions & Answers
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battsss
20 February 2017|
AnswerShow all 2 answers
Response from Jason A | Property representative |
Greetings battsss! Thank you so much for your inquiry about our pet rooms! At the property we try our best to keep all guests with a pet to our first and second floors. We try and have all our guests register their pets so... More
0
Votes
StefR
18 January 2017|
AnswerShow all 5 answers
Response from Stephani E | Reviewed this property |
I don't know. Sorry
0
Votes
Room Tips
"You can access it from the rear by using the Hampton Inn parking lot."
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"First floor was quiet...but felt isolated and so dark as the window overlooked an area of air-conditioning..."
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"you can always call Kennedy or Josh for help"
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"Best price we found for 2 separate bedrooms, 2 bathrooms, a kitchen/living area, & 3 TV's"
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