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Extended Stay America - Austin - Arboretum

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Extended Stay America - Austin - Arboretum
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84 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Austin - Arboretum
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Showing 83: English reviews
Houston, Texas
Reviewed 25 May 2015

Upon going to a family reunion this place was chosen because of location-most of my family stayed there for a couple of nights. NEVER have I ever had to check out a coffee pot or anything else that I would think that I would need. Of the 8 rooms serving my family: some were dirty, one the window would not...

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Helpful?
1Thank LuLu56003
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum, responded to this review

I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the cleanliness issues you experienced. I discussed your comments with the team, and we are going to make sure our rooms are being cleaned and inspected to...

Friendswood
Reviewed 18 May 2015

If you're looking for a cheap bed and shower, this might be ok. Personally I have stayed at many inexpensive places that were much better than this. Definitely set up for an "extended stay" rather than a night or 2. If you wanted dishes, etc for the kitchen, you had to ask. If you wanted ice, you had to make...

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Helpful?
1Thank txnancy
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum, responded to this review

Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you were not pleased with the amenities that we have to offer. I discussed your concerns with our upper management, and we are working on developing better solutions for our guests....

Waterloo, Canada
Reviewed 13 March 2015

Austin is expensive ... very expensive. Even in the commercial suburbs of north Austin. Nestled among dozens of hotels at $200+ for a modest chain to $300+ for a full service hotel, any time of the year, is this little gem coming in at around $100 from Expedia. They are apartment style suites, clean, functional, and new enough. Full kitchens...

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Helpful?
Thank Waterloon
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum, responded to this review

I want to thank you for taking the time to write a review about your stay. I’m thrilled that your visit in Austin was great and you enjoyed your stay with us. I appreciate your comments about the location of our hotel, and our rooms. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

Fort Collins, Colorado
Reviewed 11 March 2015

We were pleased with our stay here. There is a small kitchen area and, although, we ate out the entire time, it was still nice to have this set-up in our room. We found the room clean, the staff went out of their way to rearrange our stay. The room was clean and comfortable. This would be an awesome place...

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Helpful?
Thank jbob222
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum, responded to this review

Thank you for taking the time to write a review of your stay. I'm thrilled that you were pleased with the amenities that we have to offer and our friendly staff. I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

Reviewed 21 February 2015

Slow staff. Hard bed with sheets that are dirty. Towels that are hard. General housekeeping is poor. The price was great and the location to the church was great. Plenty of food choices near by since there are no options at the hotel.

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2Thank shanewalker303
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum, responded to this review

The staff and I read your comments about your stay with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed at this mission due to housekeeping issues that occurred during your stay. I discussed your comments with the team, and we will work hard to provide better accommodations...

San Bernardino, California
Reviewed 6 February 2015

I checked in on February 2nd 2015 and it felt very comfortable as if I was at home. I left February 6th and the airport shuttle pick me up took me back to the airport on time. The staff was awesome made my stay very comfortable.

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Helpful?
1Thank renee c
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum, responded to this review

Thank you for taking the time to write a review of your stay. I'm thrilled that our team treated you well and provided an excellent experience. The team and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

Clifton, Tx
Reviewed 19 January 2015

Followed the "newly remodeled" designation for Extended Stay America in Austin. Delighted with the comfort, ambiance, location and rates! Booked another stay at this hotel for my wife and I this spring! We will be back!!!

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Thank jrdtsta
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum, responded to this review

The staff and I read your review, and would like to thank you for writing such amazing things about our hotel. I'm thrilled that you had a great stay and liked our new renovations. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.

Branson, Missouri
Reviewed 4 January 2015

I checked in December 5th 2014, I saw an ad on Craigslist for $960.00 a month plus tax. It came out to $1122.81. I paid the whole amount. I was in room #309, the people that worked there were totally unprofessional with me. They put awful people above me, one guy was beating up his girlfriend in room 409 at...

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5Thank susanhylands
Frisco, Texas
Reviewed 29 December 2014

My brother and I stayed here for one night while in town to hear some music and explore the city. Eric, the general manager happened to be working the front desk. We found him to be very accommodating and helpful. The room was clean and quiet. Restaurants, shopping, and major roads are all easily accessible from this property. Definitely would...

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Helpful?
1Thank Nic R
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum, responded to this review

Nic - Thank you for your great review of our hotel. We are thrilled that you enjoyed your clean, quiet room and our helpful staff. We would like to thank you again for posting your review. We look forward to welcoming you back in the future.

DeWitt, Michigan
Reviewed 13 December 2014

This is a great place to stay, staff was excellent. Helped us out when we forgot out necessities bag with Toothpaste, brushes, shavers and shave cream. Really nice. They spoke multiple languages. They also were kind when we needed a late checkout. The only issue I would say is if you have trouble with stairs, you may want to request...

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Helpful?
Thank LauraSmithOlson
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum, responded to this review

The team and I appreciate your amazing remarks. I'm thrilled that you enjoyed your stay at our hotel and that the staff exceeded your expectations. It is so great to read that your room was clean and to your liking, and that you would happily stay with us again. Thank you again for your kind words. The staff and I...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Austin - Arboretum

Address: 10100 N. Capital of Texas Hwy, Austin, TX 78759
Region: United States > Texas > Austin > Northwest Austin
Price Range: RM446 - RM766 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Austin - Arboretum 2.5*
Number of rooms: 102
Reservation Options:
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Also Known As:
Extended Stayamerica Austin/Arboretum Hotel Austin
Extended Stay America Austin
Austin Extended Stay
Extended Stay Austin
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Austin - Arboretum staff and other travellers.
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Questions? Get answers from Extended Stay America - Austin - Arboretum staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“opt for non smoking if available”
  • Room on arrival
 of 5 bubbles SimonM438, 23 Aug 2016 | Read review
“Always request a room away from the elevator.”
 of 5 bubbles umairk07, 4 Apr 2016 | Read review
“Ask for a room on the right side if the hotel facing the apartment complex.”
  • bed
  • set up
  • kitchen in room
  • bed
  • bathroom
  • couch next to door
 of 5 bubbles NewDeep, 15 Feb 2016 | Read review
“we were on the first floor of 3 floors and never heard noise above us and we were there on the weekend.”
 of 5 bubbles 143cst, 12 Jul 2015 | Read review
“Haven't stayed here enough to know.”
 of 5 bubbles dmartininhutto, 17 Jun 2015 | Read review
5 of 5