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Courtyard Austin Northwest/Arboretum

Expedia.comUS$105*
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#84 of 201 Hotels in Austin
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Courtyard Austin Northwest\/Arboretum
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262 Reviews from our TripAdvisor Community

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There are newer reviews for Courtyard Austin Northwest/Arboretum
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Showing 254: English reviews
Amsterdam, The Netherlands
Reviewed 12 October 2014

This hotel is in urgent need of refurbishment. Rooms and facilities are very outdated. It is still 'brown and orange'. Bathroom tap leaks and comes of the wall. Floor is full of stains that weren't properly removed. The activities of those in the bedroom above can be closely followed. Online they say there rooms are 'King'. However the beds are...

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Helpful?
1Thank Robin C
Aaron K, General Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Robin, Thank you for your valuable feedback. I am very disheartened to hear that your experience fell so short of your expectations. Traveling should be an enjoyable experience with minimal stress and we unfortunately were not able to meet this for you. Would you be willing to contact me directly at the hotel? I would like to speak with you...

Washington DC, District of Columbia
Reviewed 1 October 2014 via mobile

We had a wedding.block here for our family and friends and it was a great deal. We were a bit concerned b/c our reception was downtown. However, the front desk and sales staff were so wonderful we quickly forgot about the inconvenience and had a wonderful time here. Meagan, Kyle, and Adrienne were top notch!

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Helpful?
Thank Laura S
Aaron K, General Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Laura, Thank you for your kind words and your choosing to stay with us while in Austin! I will definitely relay your feedback back to our staff and we look forward to seeing you again soon!

Charlotte, North Carolina
Reviewed 27 September 2014

Bed was great. Decor needs updating. Bathroom vanity was small. Hair dryer iron in room. Nothing special but the staff. Very friendly and accomodating. Would stay again. But no frills. Breakfast available but not included

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Helpful?
Thank Alice512
Aaron K, General Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Alice, Thank you for your feedback! We greatly appreciate your business and for giving us information on how we can do better for the future. We hope to welcome you back again soon!

A TripAdvisor Member
Level Contributor
4 reviews
3 helpful votes
Reviewed 22 September 2014 via mobile

This hotel was really not good in any way at all. I was given a king bed room for 3 people and told there were no other rooms available (even though we booked a double). The next night we were able to move into a double which was stinky, mildewy, wet wet wet, and very loud. Also, the beautiful pool...

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Helpful?
Thank A TripAdvisor Member
Aaron K, General Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Thank you for your valuable feedback regarding our hotel and choosing to say with us in Austin. I would like to sincerely apologize for the frustrations that you experienced during your stay with us. Traveling can be a hectic experience and certainly the last thing that you want to worry about is how good the hotel will be when all...

Lubbock, Texas
Reviewed 21 September 2014

I stayed at the Courtyard with my husband, we travel often but this Courtyard had the best service to date. The young lady at the front desk, Amina was very accommodating, warm, friendly and professional. The other guests I spoke to were also smitten by her charm and compassion. She was certainly a memorable one. The room was lovely and...

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Helpful?
1Thank Lacy W
Aaron K, General Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Lacy, Thank you for taking the time to review your stay with us and for again choosing us while in the Austin-area. Our staff prides themselves on the service that we deliver and we are privileged to have wonderful associates, like Amina, as a part of our team. I will certainly pass on your kind words to her and give...

Margate, Florida
Reviewed 8 September 2014

I travel extensively for my business, recently I was In Austin for business, this hotel is conveniently located in the center of the business district of the Austin, the hotel staff are very friendly and helpful, easy access to computers and printers for those traveling on business. Internet access is convenient and fast with no slowness or timeouts, the onsite...

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Helpful?
Thank matrix1997
Aaron K, General Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Thank you for your great feedback and your decision to stay with us while you were in the Austin-area. Our entire staff prides themselves on the service that they provide and we will definitely share your kind words to everyone on the team, especially Natalee. We look forward to welcoming you again in the future!

Falls Church, Virginia
Reviewed 2 September 2014

Everything about this hotel is well above average - friendly staff, well-maintained rooms and common areas, and nice location. It has easy access to all the major highways in the north Austin area (such as 183, Mopac, and Capitol of Texas Highway) and is close to several major shopping areas as well as many nearby restaurants. From the top floor...

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Helpful?
Thank chisos73
Aaron K, General Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Thank you for taking the time to fill out a review on tripadvisor and for your choosing to stay with us on your recent trip. I am glad to hear that we were able to exceed your expectations and that you had a refreshing stay with us. Feedback like yours, such as the size of the exercise room, is very...

Pittsboro, North Carolina
Reviewed 27 August 2014

Please read my profile for my biases. We were in Austin for a business meeting, as since I didn't want to show up late due to any traffic issues, we were happy to find this hotel near the office. I was expecting some issues with check-in since my business partner made the room reservations but was arriving on a later...

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Helpful?
Thank Sortova
Aaron K, General Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Sortova, Thank you for your very thorough and candid feedback! We genuinely appreciate your decision to stay with us in Austin and for allowing us a chance to improve. Our hotel has a great group of staff that prides themselves on delivering exceptional service that will love to hear your comments. In the meantime, we will let our maintenance department...

Capitola, California
Reviewed 27 August 2014

This is a clean, recently updated Courtyard by Marriott. It is what it is, a basic, business traveler focused hotel, which it meets perfectly. Friendly, helpful staff, clean room, minimal exercise room.

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Helpful?
Thank Ethan B
Aaron K, General Manager at Courtyard Austin Northwest/Arboretum, responded to this review

Ethan, Thank you for your feedback and choosing Courtyard for your travel needs. We appreciate the great information that you have provided and we will use your comments about things like our exercise room to make strong guest decisions for the future. Thank you again, Ethan.

Tallahassee
Reviewed 22 August 2014

Came to attend the Critical Care Transport Medicine Conference. Location was great for local shopping and dining. Hotel staff was great, we arrived late driving from an arriving flight in Houston, staff checked us in quick and gave directions to a restaurant called North by Northwest which was open late and food was fantastic. Hotel was quite which made studying...

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Helpful?
Thank FPM14405
Aaron K, General Manager at Courtyard Austin Northwest/Arboretum, responded to this review

From one fellow Houstonian to another, let me say thank you for choosing to make the drive up here and stay with us. Our staff is always excited to hear that we were able to deliver on our promise to exceed your expectations at every turn. Whenever you decide to make the drive up again, let us know, as we'd...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
NEWLY-RENOVATED! Just 15 minutes from downtown Austin, the renovated Courtyard Austin Northwest hotel is located in the heart of the Arboretum area at the corner of Mopac and Highway 183. Our brand-new hotel rooms with modern décor, flat-screen TVs, microwaves/mini-fridges and free WiFi are enjoyed by business travelers and families alike. Our high-tech lobby offers greater flexibility with media pod work spaces, free WiFi, media library and access to news and weather via our touch-screen GoBoard(R). The Bistro features Starbucks coffee and provides guests with healthy food & beverage options in the morning and evening dinner service with cocktails. Stay active with our indoor pool and gym or relax on our outdoor patio. A short drive to The Domain, guests of our Austin Arboretum hotel can visit top retailers and high-tech companies such as IBM, Dell and Oracle. With rates typically lower than downtown options and our convenient location to top Austin sites, Courtyard Austin Northwest hotel is the ideal choice for your next trip to Austin. ... more   less 

Additional Information about Courtyard Austin Northwest/Arboretum

Address: 9409 Stonelake Blvd, Austin, TX 78759-6514
Region: United States > Texas > Austin > Northwest Austin
Price Range: RM430 - RM1,079 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Austin Northwest/Arboretum 3*
Number of rooms: 102
Reservation Options:
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Also Known As:
Courtyard By Marriott Austin Northwest/Arboretum Hotel Austin
Austin Courtyard
Austin Marriott
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Austin Northwest/Arboretum staff and other travellers.
4 questions
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Questions? Get answers from Courtyard Austin Northwest/Arboretum staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request 4th floor with a balcony.”
866chrise, 10 May 2017 | Read review
“Demand a microwave in your room.”
, 27 Jan 2017 | Read review
“4th floor is top”
lucycan, 11 Jan 2017 | Read review
“We stayed on the third floor. The desk clerk told me that there was no one above us but birds.”
barrythill50, 4 Jan 2017 | Read review
“Ask for a quieter room away from Hwy 183. Highway traffic is quite loud.”
Italianyogi65, 25 Oct 2016 | Read review
5 of 5
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US$105* /night
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Prices are for 1 room, 2 adults
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