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Candlewood Suites - Austin South

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120 Reviews from our TripAdvisor Community

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There are newer reviews for Candlewood Suites - Austin South
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Showing 116: English reviews
Gothenburg, Sweden
Reviewed 19 June 2015 via mobile

Right outside the city centre, only a short ride away. The room is clean and spacious, and you have most of what you need. We had an issue with our car on the parking lot, and the help we got from the staff was incredible! They helped with everything they could, even more! Thanks! Recomend a stay here if you...

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Thank Andreas H
McAllen, Texas, United States
Reviewed 17 June 2015

A clean, comfortable room with kitchen & recliner. Off street parking. Outdoor grilling pavilion. More expensive than we'd like but not too bad for Austin. Wish they had an ice machine. You're supposed to make ice in your in-room refrigerator, but it takes too long to make too little. We bought a bag.

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Thank Scott H
Ashdod, Israel
Reviewed 16 June 2015 via mobile

2 nights. Huge room. With coffee machine ,big refridgerator , microwave oven and a cocker. Very clean. Free use of loundry machines and dryers. Free popcorn, coffee and fruit. Not close to center or airport. Tragic can be a hinder. Reception are great. all personal are very nice. I strongly recommend.

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Thank micha_kedem
New York City, New York
Reviewed 31 May 2015

A very good property with up-to-date clean rooms and plenty of parking. Convenient to downtown, and right off of I35. Just a little difficult to get there if you're not familiar with the intersection of 35 and 71, and getting to the service road. Staff was nice, and this location has a 24 hour front desk, unlike a few other...

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Thank Bernardo F
New York City, New York
Reviewed 25 May 2015

We booked 2 prepaid NS rooms in Jan 2015 for a stay in May 2015. The reservation was for non-smoking rooms. Be aware that Candlewood only recognizes this as a "request" not a specific room type reservation. While I was sitting in the lobby a representative from Hotels.com called the Candlewwod Suites hotel. The parking lot was full of AT&T...

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2Thank JohnJStr
IHGCare, Guest Relations Manager at Candlewood Suites - Austin South, responded to this review

Dear JohnJStr, Thank you for taking the time to write your review. We would like to extend our sincere apologies for the issues you had with the front desk particularly with the room assignments. We take comments such as these very seriously and would like to follow up with you. We have sent you a private message to obtain more...

Los Angeles, California
Reviewed 11 April 2015 via mobile

I stayed at this Candlewood Suites hotel while in Austin. The hotel itself is good with plenty of free parking, good service and overall good price. They offer free washers and dryers and snacks. The only negative was dirty towels when I checked in but the room itself was big, a bit dated but comfortable. There are other hotels that...

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Thank Manuel S
Dublin, Ireland
Reviewed 14 March 2015

I stayed here for 2 weeks in February while I was in Austin working. The hotel is very basic. There is no restaurant or any area to get food and as such there is no breakfast available. The housekeeping is only done once a week so as a result if you want fresh towels or sheet you have to go...

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Thank Carl D
CandlewoodMGR, Guest Relations Manager at Candlewood Suites - Austin South, responded to this review

Carl-Dublin2014 We hate to hear your disappointment with our hotel and we truly wish we could have provided more amenities for you. We would like a second chance if you are ever back in the area. We do provide things like our Candlewood Cupboard where you can purchase breakfast, lunch or dinner items. There is also a place to set...

Tulsa, OK
Reviewed 13 March 2015

I was supposed to stay here to attend an event at the Convention Center. Unfortunately, ice storms and snow prevented the trip. I had made a non-refundable reservation, so I understand that the policy is that I would be offered no sympathy. However, I disagree with that policy. If an act of God (and Mother Nature) prevent the trip that...

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Thank mortyman
CandlewoodMGR, Guest Relations Manager at Candlewood Suites - Austin South, responded to this review

mortyman, We completely agree with you and need to apologies for not being hospitable and sensitive to your situation. Please feel free to reach out to the hotel management at your convenience so we can resolve this for you. Respectfully,

Wichita Falls, Texas
Reviewed 9 January 2015

South Austin, not too far from 6th Street, Downtown area, 5 minute drive. The hotel is nice, quiet, the staff was very friendly and nice. I didn't see any of the problems in the other review- no bugs, very clean. Parking was close, it is an older hotel, but perfectly acceptable rooms, had some A/C problems, but the staff can...

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2Thank Kate T
New York, New York, United States
Reviewed 30 December 2014

This hotel is badly in need of renovation. First of all, the hotel is not conveniently located off IH-35. It will be difficult to drive to...you need to exit early. But the worst part are the many dead insects lying around the window. The front desk manager even acknowledged a big insect problem. Then he moved me to another room...

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2Thank Jas0n2013
IHGCare, Guest Relations Manager at Candlewood Suites - Austin South, responded to this review

Dear Jas0n2013, Thank you very much for your recent stay with us. We are deeply sorry we fell below your expectations. Our hotel is very proud of its level of service and quality of its product and for this reason your comments are very troubling and will certainly be looked into. Unfortunately, your account settings do not allow us to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
We are an all Suite Hotel with Studio and One Bedroom Suites located just minutes from Downtown Austin and the Austin Airport. We provide complimentary high speed internet in all guest rooms and free parkingas well. We are pet friendly and have a 24 hr fitness center. ... more   less 

Additional Information about Candlewood Suites - Austin South

Address: 4320 Interstate 35 South, Austin, TX 78745
Region: United States > Texas > Austin
Price Range: RM434 - RM1,005 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites - Austin South 2.5*
Number of rooms: 122
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Also Known As:
Candlewood Suites - Austin South Hotel Austin
Candlewood Austin
Austin Candlewood Suites
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Questions & Answers

Here's what travellers have asked, with answers from Candlewood Suites - Austin South staff and other travellers.
2 questions
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5 months ago
Columbus, OH
over a year ago

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Questions? Get answers from Candlewood Suites - Austin South staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Call ahead if the credit card you held the room with is not the one you want to pay with.”
 of 5 bubbles ej254542, 14 Mar 2017 | Read review
“Don't use this hotel!!!”
 of 5 bubbles brewerb44, 3 Jul 2016 | Read review
“Request a room opposite the highway”
  • Stain on curtain.
 of 5 bubbles TobiasAugustus, 14 Mar 2016 | Read review
“I'd ask to be far from the elevators.”
 of 5 bubbles 494jonathans, 18 Nov 2015 | Read review
“A/c runs cold, heat is a little lacking.”
 of 5 bubbles maristam, 26 Oct 2015 | Read review
5 of 5