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Courtyard Austin-University Area

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Courtyard Austin-University Area
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136 Reviews from our TripAdvisor Community

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Showing 133: English reviews
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Dallas, Texas
Reviewed 6 days ago NEW

So I had to come to town for business meetings/training and decided to give Courtyard another shot. I had a not so good experience with a location in San Antonio in March, but this one was close to a couple of my meetings. It was off the highway on the service road and if you blink you would miss it!...

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Helpful?
Thank T C
william d, General Manager at Courtyard Austin-University Area, responded to this review

Thank you for taking the time in letting us know what you think about our hotel. We are continuing to make improves to give our guest the best experience possible.

Kirkland, Washington
Reviewed 2 weeks ago

This hotel is quite a distance to downtown and there's very little within walking distance of here. The staff in the restaurant are lovely in the morning but unfortunately they aren't open later in the day. Workout room is small but has machines and free weights.

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Helpful?
Thank Finnhillmom
Management response:

The Courtyard Austin University Area thank you for your comments. Our staff will continue to focus on service as well as making sure that you continue to come back when you are in the city.

Reviewed 2 weeks ago

nice personal at front desk but once you go to the rooms, you can fell it smells humid and old, wrinkled sheets, and the rooms looks old inside. the location was not bad, but definitely it is too expensive for what it is. I have been in Courtyards with much higher standars

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Helpful?
Thank Liliana I
william d, General Manager at Courtyard Austin-University Area, responded to this review

I am sorry to hear that we did not live up to your expectations. I will share with our team so that we can continue to work on improving the guest experience.

Fargo
Reviewed 2 weeks ago

I was back in Austin for an annual event, and I was stoked we were staying back at this hotel! If you want first impressions to tell you anything - this is the place to stay!! The hotel is in the middle of a spendy renovation, but the service is not lacking one bit!!! Last year, the front desk and...

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Helpful?
Thank SJVollmer
william d, General Manager at Courtyard Austin-University Area, responded to this review

Thank you for letting the team at the Courtyard Austin University Area give you a great stay.

Reviewed 5 weeks ago via mobile

We will never stay here again and As a reviewer I cannot recommend this hotel to anyone. The bathroom was dirty upon arrival. We were served "Starbucks" coffee by their staff that was filled with clumps of curdled milk. We realized it after taking a drink. Disgusting! We notified the front desk and they refunded us $2.50 for the coffee...

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Helpful?
Thank Raschelle L
Management response:

As we did before when this happened, we sincerely apologize for the service you received. This should have never happened and we are working with our leadership team to make sure that we are following our checklist and policies so that items like this does not happen again in the future. It does like look we took care of the...

Sunnyvale, California
Reviewed 2 March 2017

The front desk staff was very helpful with a number of requests. Her positive attitude made the trip, especially when one of our group was on crutches. Room was fine, bathroom felt a little awkward, especially with the big window.

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Helpful?
Thank Edikochan
Management response:

Thank you for your review of the Courtyard Austin University Area. I will share your kind comments with our staff. Please continue to use us when you are staying in Austin.

Houston, Texas
Reviewed 1 March 2017

One of the worse hotel designs we have seen in all our travels. We checked in, and our one bedroom suites' bedroom adjoined the elevator shaft, so all we could hear was the elevator going up and down. So I asked the front desk for another suite room, and was told all the suites adjoin the elevator shaft, it's "the...

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Helpful?
Thank ZooJake
william d, General Manager at Courtyard Austin-University Area, responded to this review

I understand your concerns and apologize for not fulfilling your needs. We will continue to the best of our ability to work on things that are within our control to make our guest stay the best stay possible.

Reviewed 18 February 2017 via mobile

We stayed at this hotel so we could be nearby for an early morning campus tour. Location was great but the bed was absolutely the worst! The mattress was like sleeping on concrete. There was a strange loud metallic double click sound coming from around the door all night- I have no idea what that was from. The positive was...

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Helpful?
Thank Andrea R
william d, General Manager at Courtyard Austin-University Area, responded to this review

We are sorry that your room was not to your satisfaction. We will pass your comments to the appropriate staff so that the issue can be addressed.

Quinlan, United States
Reviewed 6 February 2017

Wonderful room, very friendly staff, helped us find a late night place for a meal. Will definitely stay here again. Loved the bathroom, very big and the bed was amazing. Wish I had one at home. All staff that I encountered was friendly and very helpful.

Review collected in partnership with this hotel
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1Thank Joann H
william d, General Manager at Courtyard Austin-University Area, responded to this review

The Courtyard Austin University Area thanks you for your kind comments and will be waiting for you when you visit again.

Jackson, Mississippi
Reviewed 1 February 2017

Rooms are small, especially the bathrooms, where it's difficult to turn around. This is an older property, with slow elevators and low ceilings. It has been remodeled to be up to current Courtyard standards. The staff is great, the bar and snack food is good. For business, it's a good place to stay- not fancy, but adequate and inexpensive.

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Helpful?
Thank David C
Management response:

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Courtyard Austin-University Area. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for not meeting your expectations. We have...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
This newly renovated Courtyard by Marriott is just a few miles north of downtown Austin, 6th Street, and the Texas State Capitol, Courtyard Austin University Area offers newly-renovated guestrooms, lobby and an onsite Bistro and outdoor pool. Our University of Texas Austin hotel is just 3 miles from the campus off Exit 238A of I-35. Modern guestrooms feature Marriott luxury bedding, flat-screen TVs and free Wi-Fi. Guests will enjoy a delicious selection of breakfast and dinner options at our Bistro. We offer a comfortable outdoor pool and fitness center that is available 24-hours. With over 1,600 sq. Ft. Of event space, business meetings are easy at Courtyard Austin University Area. ... more   less 

Additional Information about Courtyard Austin-University Area

Address: 5660 N Interstate 35, Austin, TX 78751-1717
Region: United States > Texas > Austin
Price Range: RM492 - RM1,070 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Austin-University Area 3*
Number of rooms: 198
Reservation Options:
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Also Known As:
Courtyard Austin - University Area Hotel Austin
Courtyard Austin Central
Austin Marriott
Austin Courtyard
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Questions & Answers

Questions? Get answers from Courtyard Austin-University Area staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“do not reserve a one bedroom suite unless you want to hear the elevator run up and down, and breakfast is sub-par and it is not free”
ZooJake, 28 Feb 2017 | Read review
“Best rooms are probably as far away as possible from the busy highway and not too close to the elevator.”
George_Corine, 29 Jan 2017 | Read review
“Get a room on the opposite side of the highway for a quieter stay.”
TravlinCarolinaGal, 19 Nov 2016 | Read review
“Request top views facing the city, makes for pleasant mornings.”
adampF6286OT, 10 Nov 2016 | Read review
“Not sure how to, but find a way to not face (directly or indirectly) the highway.”
JeremyG33, 5 Oct 2016 | Read review
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