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Mixed bag here with mostly positive. For some reason on checkin I was not given the "normal" elite spiel about a free market item or given a welcome packet but did not notice until later when another elite was checking in and did receive it....More
Response from James P, General Manager at Courtyard Austin-University AreaResponded 11 June 2017
Thank you for taking the time to review our property. We valued the opportunity of hosting you and I'm sorry my team missed providing you the amenities earned with your loyalty. I will share with the team so we can continue to improve our service....More
It pains me to leave a poor review. I am a loyal Marriott Platinum Member and have stayed at nearly every brand Marriott has all over the world.
First of all, each time I pulled into the parking lot, I nearly got rear ended coming...More
1 Thank Mike G
Response from James P, General Manager at Courtyard Austin-University AreaResponded 26 May 2017
Thank you for taking the time to provide feedback about your stay at our property. I am sad to hear that your experiences were less than satisfying. Rest assured we do take a variety of measures to ensure our hotel maintains a pest free environment...More
First off, two of the elevators are down for upgrades. Not a problem if you don't mind waiting a minute for the other one, but just a heads up. The hotel staff is super friendly and efficient. There was a bit of a line and...More
Management response:Responded 18 May 2017
The hotel staff thanks you for your positive review. We hope you stay with us again when you visit Austin.
This hotel is very average and definitely on the less nicer side. Although they're remodeling (lobby is all new), the rooms are still very outdated. Our room had wallpaper coming off on the edges and the carpet desperately needed replacement. I also don't like that...More
Thank Karina M
Response from william d, General Manager at Courtyard Austin-University AreaResponded 11 May 2017
I am sorry you feel that way about our hotel. We apologize for the elevator issues and are working to improvement the hotel and our services daily. Please stay with us again after September when our renovations have been completed.
When the hotel we originally booked with would not honor the rate we were given, we looked for something else. The Courtyard had a lower price, with free parking, so it was a great deal. It wasn't as close to downtown as we wanted, but...More
Response from william d, Guest Relations Manager at Courtyard Austin-University AreaResponded 9 May 2017
Our staff works very hard to delivery the service that customers like you expect. Thank you for staying at the Courtyard Austin University Center and letting us know that we delivered on that promise.
US$101 - US$171 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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